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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
Complaints 13002
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Axis Bank reviews & complaints page 180

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P
Pragati Shrma
Mar 5, 2020
Resolved
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Address: Branch... Bhikaji kama place delhi.. 110066, New Delhi, Delhi

Suddenly balance rs. 885 deducted into my account for delivery a new debit card when i inquired about that customer care says... U have apply new card from atm machine... But why i will apply for new when i have already a debit card... No otp.. No message.. No inquiry... Suddenly delivery balance deducted shame on you axis branch guys... I will file FIR for axis bank
In RBI
+1 photos
Apr 8, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2020
Axis Bank Customer Care's response
Hi, we are open to help you! Please inbox us your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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    Riyaz Rahy
    Mar 5, 2020
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    Address: Bangalore, Karnataka, 560029

    Consolidated charges every month 1200 rupees from axis salary bank account. From past a year they are deducting an amount of 1200 as consolidated charges on salary account. Do i need to send every month a salary slip of my job as it referred salary bank account please don't grasp the hard earned money in a cunning way as rules and procedures as formality.
    Apr 6, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 05, 2020
    Axis Bank Customer Care's response
    Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
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      A
      Ashwamedh Kumar
      Mar 4, 2020
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      Address: New Delhi, Delhi, 110028

      I had axis cc ending 3566. I received a call from mr. Mahesh collection agency person stating to pay 71600 towards full and final closure of the acount & also will remark as closed on cibil, i have made a payment of 71600 in month of january 2020 & february 2020 through online bill desk. When we called for ndc to collection agency person mr. Mahesh, he told you can get ndc from bank. But before dues he told me, we can arrange ndc and given to you.

      Please help to get ndc letter
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 04, 2020
      Axis Bank Customer Care's response
      Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest.
      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
      Mar 12, 2020
      Updated by Ashwamedh Kumar
      we have not received any response from Axis Bank Team.
      My registered mobile no. is [protected]
      what is the status of my complaint ???
      what is the status of my complaint ???
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        P
        PoonamAK
        Mar 4, 2020
        Resolved
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        Resolved

        unable to pay axis bank credit card dues

        I am writing this with regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-xxx. I recently received a bill of amount rs. 42708.98.

        This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.br...
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        Balajibeard27
        Mar 3, 2020
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        brn payment card

        Address: 1/462 MGR Nagar , Mookandapalli, Hosur, Krishnagiri, Tamil Nadu, 635126

        The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.
        The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.
        The bank had once in past, deducted the money for failed transaction after 12hrs the failure of transaction and also...
        +1 photos
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        ajoy biswas09
        Mar 2, 2020
        Resolved
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        Resolved

        Address: Greater Noida , UP, Gautam Buddh Nagar, Uttar Pradesh, 201308

        Today Axis bank deducted from my account 14942 INR, with out any reason, I don't used any credit card but customer care told me Its deducted against of credit card uses, now the are not receive or allow my call from my registered number so I cant take help from them also.
        I ts Cleary Chet to me and making fool people.
        Please give back my money

        Shivam bhatt

        [protected]
        +1 photos
        Apr 13, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 03, 2020
        Axis Bank Customer Care's response
        Hi, the charges levied in your credit card are applicable as per the schedule of charges. Sorry for the trouble. Regards, Team Axis Bank
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          1deep2
          Mar 2, 2020
          Resolved
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          Resolved

          Sir, my name is Gurdeep singh. Today i have gone to sahnewal axis branch to deposit money of 100000/- through machine. But due to electricity problem my money stuck in machine.. after this machine continuously shown loading process. When i tried to talk branch manger he said u should complaint at toll-free no. But i unable to connect. So please help me to solve issue
          +1 photos
          Apr 4, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 04, 2020
          Axis Bank Customer Care's response
          Hi, we regret the inconvenience caused and are open to help you! Here is a link that will help to address your concern: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atm-cdm-4.aspx Regards, Team Axis Bank.
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            Beena Jaitkar
            Mar 2, 2020
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            Resolved

            Address: Pune, Maharashtra, 411057

            Have salary account in axis bank in 2015 when i was in wurth company after coming out of company i never used that account and i am went out of state for working. I called customer care to close account. But they told need to come to own branch. I received every time message as your account balance is zero and now also came like that. Now i am went to branch for asking closing of account they told you have negative balance for not maintaining minimum balance we kept negative balance. They are told that is our business policy. My friend told that as per rbi no negative balance in savings account. I went another time for showing and closing that account but they told why we need to follow those rules. And we didn't received any instructions like that from our bank so you need to clear negative balance to close it.
            This type of cheating customers and rbi done by axis bank please take action against these type of cheating banks
            Apr 3, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 02, 2020
            Axis Bank Customer Care's response
            Hi, we request you to share your contact number for further assistance. Regards, Team Axis Bank
            I visited the Axis Bank, teynampet branch, Chennai on 17 th feb 2020.

            I asked the procedure to stop the ecs payment and they asked me to write a letter in person to the manager and submit it in the branch.

            I did as they said but it's already been a week and issue is not fixed. I was even debited from my account.
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              royal_vish037
              Mar 2, 2020
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              Address: 560087

              Hi

              I am writing regarding the consolidation account charges of rs. 48000 /- levied on my salary account. The balance is showing in negative.

              Customer id:[protected]
              Account no. [protected]

              I request you to provide me the waiver for the above amount levied on my axis salary account.

              I have already clear the pending emi from my side but due to levied charges i am not able to continue with axis bank salary account.

              Help me to give me the waiver so that i can continuously use the axis salary account.

              Regards
              Royal singh

              `
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 02, 2020
              Axis Bank Customer Care's response
              Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank.
              Mar 03, 2020
              Updated by royal_vish037
              Hi Axis Bank Team,

              Kindly Help me to get Some Waiver On the Consolidation Account charges of Rs. 48500 /-

              Recently I have manged to Clear my all Pending Personal Loan EMIs, Kindly Help me to get Some Waiver as the amount of Consolidation charges of Rs. 48500 is too big for me to arrange and it will again put in Loan Default.

              Please Help.

              Regards
              Royal Singh
              My Axis ASAP account was blocked. I can't use. Becouse of can't done the full kyc. I kindly request to give me one more chance to done my full kyc and. I want to re-open my Axis Bank avcount
              Axis Bank Customer Care's response, Mar 3, 2020
              Verified Support
              Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest.
              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                S
                sa0208
                from Hyderabad, Telangana
                Feb 29, 2020
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                mutual fund - amount deducted but not reflecting in my portfolio

                On 12th jan, i started sip of axis mutual funds. First installment was deducted but still it is not showing in my portfolio. I have contacted their customer executives 3 times till now, and always got a standard answer that it will be resolved in 5 working days. It has been a month that i raised a complaint and yet no resolution till now. I mailed them also but received no reply. Complaint number is 49591196.

                Customer care...
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                D
                Dolly Mahesh Kumar singh
                Feb 28, 2020
                Resolved
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                Resolved

                Address: H.No. 3784 Kucha mohater khan mori gate, New Delhi, Delhi, 110006

                8, 9 mahine pehle mene family banking ke through zero balance pr axis bank me account khulwaya tha or mujhse kaha gya ki apki family banking ke through account khul gya h but 3, 4 mahine unhone km pese hone ki vjh se mere account se pese nikaal liye uski complaint mene head branch nicolson road, delhi ki unhone kaha ki apki request daal di jo pese apke kate hai, wo reimburse ho jayenge 1, 2 mahine bad, 2 mahine bd pese nahi aaye fir ham fir complaint krne gye but is baar head branch ne fir yahi baat boli ki 1 mahine bd pese reimburse ho jayenge but wo abhi tk nahi aaye, ye 8, 9 se me bank ke chkkr lga raha hu but mere pese reimburse nahi huye
                Mar 31, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 29, 2020
                Axis Bank Customer Care's response
                Hi, we have noted and request you to reach out to our Phone Banking numbers [protected] / [protected] where you shall be assisted further in this regard. Regret the inconvenience. Regards, Team Axis Bank
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                  Shailendra shivansh
                  Feb 28, 2020
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                  Address: Gomtinagar, Lucknow, Uttar Pradesh, 226010

                  Respected sir,
                  I have flipkart axis credit card [protected] in lucknow. I have due payment 92370 against my card due to medical reason. After due card collection team contact me and ask to payment. I said him that i want to pay feb 20 but not agree to settlement but collection team settled my card. Now i paid total dues 92370 but cibil show settled. Kindly help me, how to remove settled mark.
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 28, 2020
                  Axis Bank Customer Care's response
                  Hi, we request you to contact our Phone Banking Team on[protected]/[protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
                  Mar 04, 2020
                  Updated by Shailendra shivansh
                  I contact with phone banking past 15 days ago. They also Regret same with you.
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                    Dipak Oza
                    Feb 28, 2020
                    Resolved
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                    Resolved

                    Address: Vil-kesni, teh-chanasma, dist-patan, Patan, Gujarat

                    Dear sir,
                    My home loan file no11931304
                    I applied for home loan from mehsana, gujarat branch my inquiry process done by mehsana branch but my job place inquiry not done by jaipur, rajasthan branch, when i called to mehsana branch they said all process done by them but jaipur branch delay so.. Late last 15 to more days pending my file for inquiry matters, i need to reply approved or not so i can applied in other banks, its shameful for axis bank, lazy staff and delay customer, i m very mad person because i applied my loan to axis bank, if axis bank staff have lots of work load so why u offered for home loan,

                    Thanks
                    Dipak prajapati
                    [protected]
                    Apr 12, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 28, 2020
                    Axis Bank Customer Care's response
                    Hi, we have made a note of the concern raised by you and will get back at the earliest. Regret the inconvenience caused. Regards, Team Axis Bank
                    Feb 28, 2020
                    Updated by Dipak Oza
                    Now its solved, so remove my complaint, i received satisfied response
                    My compaint id [protected]

                    Thanks
                    Dipak Prajapati
                    [protected]
                    Verified Support
                    Feb 29, 2020
                    Axis Bank Customer Care's response
                    Hi, we understand that our bank official has contacted you and responded to your concern. Please get in touch with the branch for any further assistance. Regards, Team Axis Bank.
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                      J
                      Jyoti@99
                      Feb 28, 2020
                      Resolved
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                      Resolved

                      Address: 411046

                      I have received call in morning from axis bank today, i just don't want the subscription and please cancel my subscription for my axis rupay card ending with 0375. It has been noticed that the money already been charged @1599 for the same.
                      Hence, cancel the subscription and refund the same into my account. My customer id. Is[protected]. I am waiting for confirmation of delation of this service and also refund the money @1599

                      Warm regards
                      Jyoti
                      Mar 30, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 28, 2020
                      Axis Bank Customer Care's response
                      Hi, we are open to help you! Please inbox us your registered contact number and we will get back shortly.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        NK Dezines
                        Feb 28, 2020
                        Resolved
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                        Resolved

                        Address: NETAJI SUBHASH PLACE, PITAMPURA, North West Delhi, Delhi, 110034

                        Hi, I opened the Current Account Months Ago in Axis Bank. Approx 6 Months Ago. I got my account activated in 30 days. But Still, I'm not able to use Phone banking as well as Internet Banking, Which causes me a huge loss as this account is my business account.

                        I visited my Home Branch they said it's your phone issue change your Phone. I told them that I already tried it. But nobody is ready to listen. Again Visited another nearby Branch and they said its very complex and Only Head Branch can handle it. Head branch people just ignore they don't care if I sit the whole day in the branch. They are doing other things.

                        and When I called customer care they said They can't handle the current Account department. Please visit Branch.

                        No Body is ready to listen. This is the worst experience with Axis Bank. Such a poor quality support system. Axis Bank must be penalized to harass customers
                        like this. They wasted almost 6 Months of mine.
                        Mar 6, 2020
                        Complaint marked as Resolved 
                        No help still its been 48 hours
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 28, 2020
                        Axis Bank Customer Care's response
                        Hi, we are open to help you! Please DM us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                        Mar 03, 2020
                        Updated by NK Dezines
                        ok
                        Mar 06, 2020
                        Updated by NK Dezines
                        Hi there is no respond till now NO CALL NO EMAIL NOTHING?
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                          Saheli Mitra
                          Mar 2, 2020
                          Resolved
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                          Resolved

                          Hello, I purchased a railway ticket from irctc official website on 20th feb. But my money debited and ticket not booked. IRCTC respond that amount not received from the bank. It's one week I haven't got my money back.

                          my transaction id: [protected]. Amount deduct from [protected]@axisbank.
                          Date 20th february, 2020. please look on it. I tried customer care but no phone number got connected
                          Apr 6, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 03, 2020
                          Axis Bank Customer Care's response
                          Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. Regret the inconvenience. Regards, Team Axis Bank.
                          I have requested to close my savings bank account but its been almost a week and the account has not been closed yet.. i have been trying to close that account since 3 months. But no action done yet.. kindly look and raise a complain regarding this
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                            Paul Nirmal
                            Feb 27, 2020
                            Resolved
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                            Resolved

                            Address: kushaiguda, Hyderabad, Telangana, 500083

                            My savings account balace went to negative balance.. My saving account isa zero balance account. I have rs 303.47 in my account as date[protected]. By next day it went to negative balance -286.53 with out any message to contact no or contact email. Maybe it will be server problem or any other problem please to resolve my problem. Please resolve my problem as early as possible..ac no is [protected].
                            Apr 12, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 27, 2020
                            Axis Bank Customer Care's response
                            Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Regards, Team Axis Bank.
                            This complaint is Samsung pay mini through axis upi the amount is 1500

                            savings account balance went to negative balance - Comment #3654114 - Image #0
                            Raju Chaurasia's reply, Feb 26, 2020
                            This complaint is Samsung pay mini through axis upi the amount is 1500
                            Axis Bank Customer Care's response, Feb 27, 2020
                            Verified Support
                            Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest.
                            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                              Veeresh Bavikatte
                              Feb 27, 2020
                              Resolved
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                              Resolved

                              Address: Kustgi Road, Koppal, Karnataka, 583231

                              Hi
                              I have current account in your bank since from 2012, i have seen changing of soo many managers and staff, but never seen this kind of worst employees till now
                              I have opened nearly 500 savings accounts in your bank, soo many times manager requested me to deposite amt in month ends its not necessary to me but as per their request i have deposited lakhs together in my account
                              On 15th of this month they have debited an amt of 6470/- i called and asked them reason they are telling you can close your account, is this is the manner to talk with me
                              Surely i will close my account along with my friends accounts from now i will tell everyone not to open account in axis bank as they have worst manager and employees
                              Thanks & rgrds
                              Eshwari motors,
                              Koppal-583231
                              [protected]
                              Apr 11, 2020
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 27, 2020
                              Axis Bank Customer Care's response
                              Hi, we are looking into the concern raised by you and will get back at the earliest. Regret the inconvenience caused. Regards, Team Axis Bank
                              Verified Support
                              Feb 27, 2020
                              Axis Bank Customer Care's response
                              Hi, we understand that our bank official has contacted you and addressed your concern. Further, we request you to visit the nearest branch in case of any assistance required. Regards, Team Axis Bank.
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                                prema vidya
                                Feb 26, 2020
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                                Address: channasandra, Bangalore, Karnataka, 56090

                                I got a credit card from axis bank, my debit card was on salaried then i changed the college so i was unaware that the min balance after leaving the is 15k, fro that penalty of 500 rs for 3 months also i have paid, then i decided to block both the cards(credit and debit cards), i called the customer care the said they would do so, they said to send the mail regarding the same, the below msg i have sent to them in may 2019.
                                "was using a credit card from axis bank with number [protected]. I wish to close that card and terminate its account. Please consider and do the needful."
                                but till now no changes had happen
                                i have called n informed them too but the problem is not solving.
                                why is this bank is cheating, , and now they are saying to pay the whole bill which is of 9k.
                                i always moved to outlets but they keep on making me roam here and there, but no 1 s able to give the solution.
                                fed of this behavior from axis bank
                                for calling the customer care service regading this issue i should recharge my mobile of min 150 rs.
                                this is too much burden on a person.
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 28, 2020
                                Axis Bank Customer Care's response
                                Hi, we are open to help you! Please inbox us your registered contact number and we will get back shortly.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                Mar 03, 2020
                                Updated by prema vidya
                                Thank you for the reply.,
                                my registered mobile number is [protected].
                                thanks for reply,
                                my registered contact number is [protected].
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                                  raviys
                                  Feb 26, 2020
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                                  I took up a personal loan in 2012. I paid it till the end of 2014. After that i quit my job and had to comeback to my hometown owing to my father’s i’ll health.

                                  I explained this to the bank via many emails and requested the bank to restructure my loan. The bank refused and the account was forwarded to collection agencies. I explained to each and everyone of them my predicament, to no avail.

                                  In 2016, my father passed away. I setup a new business and asked the bank to restructure my loan again so that i could repay the bank. It again fell on deaf ears. The collection agencies started hounding me on and off about this. Off late, they are calling everybody i know and said that i was issued a non-bailable warrant. And, they were calling to find out my whereabouts.

                                  This has reached to an unparliamentary level of talking over the phone and i am unable to bear this agony anymore. I also told them if they call me once more i would commit suicide. Even then, these people from unknown numbers are calling me and my people asking me to pay the money.

                                  I am in a helpless situation, i can’t repay the whole amount right away. I can pay it in instalments on an emi basis and close the loan.

                                  Please help.
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 26, 2020
                                  Axis Bank Customer Care's response
                                  Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                  Mar 02, 2020
                                  Updated by raviys
                                  I am a bit wary of leaving my phone number on the public domain. Under the said loan account number, you would have my registered mobile number. I am available at the same number.
                                  Mar 05, 2020
                                  Updated by raviys
                                  Hello Axis Customer Service,

                                  A person named Ramakrishnan called from the number[protected] offering a settlement. He gave me the account details of a bank account to deposit. Could you please check and tell me if this is a genuine account belonging to the Axis Bank? Adding the bank account details here and attaching the image for your reference also.

                                  Bank - Axis Bank Ltd
                                  Account Number[protected]
                                  IFSC Code - UTIB0000469

                                  He also said he was calling me from the centralised office of Kodambakkam office, Chennai.

                                  You can call me at[protected].

                                  Thank you

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