Axis Bank Complaints & Reviews

My axis bank a/c 605264 has been debited by 1899.00/- for oneassist membership.
I didn't want the service but they deducted my money last year and told that I can only disconnect from one assist next year but this year also the same case. They deducted money without any intimation.
So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed...

Dear sir,

Myself, biju janardhanan who do not own axis bank credit card but receiving monthly credit card statement constantly.

Till date i haven't purchased credit card from axis bank, not i have any account in axis bank. I even do not know the password to open the statement which i am receiving. And the mail body shows that the total amount due is rs. 2622.94 with an immediate due date.

Details :-

Email to which i am receiving credit card statement :- [protected]@gmail.com
Credit card type: - my wings credit card

For more clarification, you are requested to contact me immediately.
My details are furnished below:-

Name : biju janardhanan
Contact no. [protected] / [protected]

Further i request you to send a confirmation letter regarding the same.

Thanks & regards

Biju janardhanan
Mananging director
📱 : +[protected]
📧: [protected]@icloudhomes.in

Dear customer, thank you for registering with axis bank fastag services your fastag account no : [protected] is activated with vehicle number : ka05mb2679 on dec 22 2019 12:25pm

Above is message confirmation for fastag order placed on 22nd dec. Been over a week now and physical tag still not received. Money has however been debited immediately. No tracking available on blue dart using vrn. Sad service from axis, siphoning of acc holder's money. Either refund or ensure delivery of fastag immediately

I applied fast tag on 21 dec.19. Axis bank confirm for 7 days delivery. But they did not delivered and not updated any information regarding delivery.

However there is no option for tracking the delivery at axis bank.
Their customer care no is dedicated for speaking advertisement of shopping cloths and other items but no information for fast tag.

This number [protected] is fake no. To manipulate customers...

I am kasiviswanathan. M and i have submitted my documents for axis bank neo card on 4th dec 2019. On5th dec i received a msg from axis bank station that congratulations, welcome to axis bank credit cards! Your application for axis bank credit card is approved. The card details will follow shortly. I tried to follow it up after few days but i never received ay update. Later called to customer care they said it was under processing. I checked online it is showing my application is declined because my date of birth is not matching. All my records i have the same date of birth. How on the hell can that be possible.
Later i am receiving a msg from axis bank your credit card application for axis bank neo card with reference no 16661651 has been declined. Pls call [protected] if you did not apply
My application no - 784136 ; reference no : 16661651.
Kindly request you to resolve the problem.

My suspect is axis bank executive has uploaded the wrong document online.
Kindly resolve or respond to the above questions.

I have applied for fastag through axis bank online portal for my hundai getz ka 03 mg 957. The receipt number is[protected] dated december 7, 2019 and the lead id[protected]. The amount paid is rs. 200/- (Rupees two hundred only).
Of course, the amount paid is not much, but my concern is about the delay in getting the fastag sticker, because, after the 14th january 2020, cars without the electronic stickers will be severely handicapped. I have sent several emails, but every time there is only an automated reply which doesn't address my problem. Their 24x7 customer care number is unresponsive most of the time, and not very helpful, if at all picked up by somebody. So, i would like to know, if there is anyway i can cancel the axis bank fastag, so that i can apply for a fresh one with some other agency, which is user friendly.
Regards.
K joshi, bengaluru 650102

5 months back i opened account in axis asap and my rs.1000/- has been detected. But my account has been deactivated saying that adhaar is invalid and my money will sent to my adhaar address which is my permanent address but i'm staying in my current address. So my money i didn't received from axis bank. So, i want my money immediately. My account number is [protected]. I want my money immediately.

To,
Sir/madam

I miss khruohinuo kera holding account no-[protected] would like to unsubscribe one assist service and please cancel my subscription, one assist service has debit the amount @1, 899 on 27/12/2019.

Hence, cancel the subscription and refund the same amount into my account. I am waiting for confirmation of deletion of this service and also refund the money @1899 back into my account.

Thanking you
Khruohinuo kera

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable.
So please do needful about the query and let me know.

I am struggling to get my axis fastag recharge status.
I did 2 neft transactions of ₹2500 each, on 21st dec
I get a confirmation from my payment bank (Indusind) that 2 transactions had been successful and had been credited in beneficiary account

I have an “acknowledged” complaint[protected] registered on 24th dec.
Followed up alot but no response.

I applied for the fast tag from axis bank and paid 400 rs on 11dec2019.in return i received a message from bank (Attached).
Fasttag account no activated for my car up14cd3132 is [protected] but still i am waiting for fast tag from bank.

They say you can track the fasttag on bluedart site but there is no parcel sent (Attached the screenshot)

I am axis bank customer, yesterday i got a notification regarding debiting amount of rs.1899 for one assist service charge from my account. I have not subscribed to any of such services and i did not get any calls from the bank people.
I am unhappy with such bank activity which has happened without my knowledge and the amount is too high.
I request bank authority to consider the issue and resolve this by refunding the amount.

I ordered for fastag on 18th dec, yet after 10 days it has not been delivered to my address. Send me as fast as possible or give me refund back. Such a bad thing to deal with services given by in such a way. I have deposited 400rs to the axis bank fastag for the issuance of fastag on 18th dec, they have opened wallet on21 dec with 200rs credit, but the problem is when will you send me the fastag? Is this the way you are dealing with precious customers. What is this?

Axis bank — fraud transaction from axis bank account
Gauri bharthi

Hi
I had fraudulent transactions happened on my debit card with out my concern or otp as below on[protected] and[protected]

Account number : [protected] 1. A/c is debited with inr 1.00 on[protected] info: pur/google *services/g.co/helppay/google *services/seq no[protected]
2. A/c * is debited with inr 588.00 on[protected]: pur/google *octro inc/g.co/helppay/google *octro inc/seq no[protected].

I lost inr 589 with out my involvement, i never deal with this site for any transaction in the past.

Request you to help me and refund back my amount. And i dont want this again in future.

I have asked the customer service to block my card and won't like to see any further fraud transactions without my intervention.

Please let me know if you need any other information.

I registered and paid rs200 for fastag on 7th december. The wallet has been created. I was told that by 13th december, fastag will be received. But not received. Then calling upon customer, i was told that by 19th dec and not received. And again i called, 23rd december was given deadline. Again i called and was told that they have huge request, so the bank doesn't know what is the status. Its almost a month and i haven't received fastag. I have no idea what to do next. Am fed up with this bank. Banks know that they wil receive huge request, they should have been prepared for this assignment before getting contract from govt. Even the blue dart site is useless. Cannot track anything using the vrn no.

Contact details below.
[protected]
[protected]@gmail.com
Account number- ending in 7690

Recently my axis bank account ending in 7690 has been debited by 118 INR on 10-Dec-2019, name- Jaspreet Singh Chawla and mob#- [protected] with Info: sign. Verf. Chrgs mandate regst/ stop. I never gave any consent/acknowledgement/approval/issued this mandate, ECS or anything else nor did I initiate it.

Can you please stop it and stop deducting any amount as per your wish. From where are these requests coming as I am for sure not sending/initiating any of these?
If it is fraudulent or anything, stop it immediately and revert/credit the funds in my account ASAP.

Your CUSTOMER CARE team is useless as well, they were of no help in this regards, stupid useless bank.

I have contacted Axis CUSTOMER CARE, they said I can not do anything. They said we will ask someone from axis bank to call, I received a call but she said I can not do anything, hold the line I will take someone on conference, she then put me on hold for 5 mins and said no one is picking call. She said I have taken your details, you will get a call back in 24 hours from the concerned POC who will be able to resolve this. It is almost/more than 240 hours (10 days) I have received no call back nor has anyone reverted/credit the amount they deducted without my approval.

I have also dropped them a mail on customer.[protected]@axisbank.com and also logged a complaint from axis bank website/support link but still they are just ignoring and taking advantage o[censored]s as users.

Saale meri mehnat ka paisa faltu me kyun kaat re ho.

I booked 3 fds on nov, 2019 and became entitled to earn 300 reward points as per the offer. I called axis customer care executive around nov 10 to check on the same and he told me sir check on nov 20, points will be credited by then. I called again to check update and was told it will get credited by dec 1, which wasn’t done. Credit it immediately without giving any excuses.

Contact details below.
[protected]
[protected]@gmail.com

The offer was valid till Nov 30, 2019 and I booked my 3 FD’s on Nov 1, 2019. Do not launch offers which you are not willing to give, and do not take customers for granted and make a fool of them.

Adding image as proof which the bank is denying. In the image, it can be clearly seen that I received the communication on my mail on Oct 31, 2019.

I applied my fastag on 14th december. It was said that the fastag card will reach within 7 days from booking but it's almost 14 days till now.
I paid and got the etc id and wallet id but not the delivery details. Wrote mails to etc. [protected]@axisbank.com, no reply except automatic service id generation mail. No reply still now. Called toll free number give in the site multiple times but always getting the offer details (Advertisements) repeatedly.

I have a fast tag wide wallet id [protected] given to me along with the car a year back in august 2018.
It is not working since then. Tried to contact axis bank but no resolution till date. However

I have applied again on december 16, 2019.in which again the same wallet id is mentioned but the same has also not been delivered yet and there is no proper mode to inquire about the same

After paying for the fastag, it was delivered only after a month. I tried to login on their portal but it keeps asking to create a new password every time.

I did a recharge using other bank neft. The payment went through. I tried to check the balance but the axis bank portal login did not work - keeps asking to create a new password.

Now i want to close this account and get another fastag. I tried calling the call center. It keeps on playing music. There is no response to emails for closing the account and refunding the money.

I am utterly disappointed with such poor level of service from axis bank.