Axis Bank Complaints & Reviews

I have applied for axis bank fastag online with required amount on dtd 25th nov, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received etc customer id & wallet id on 27/11/2019 through sms and email. But still i haven't received fast tag sticker.
The tollfree team not able to address the issue properly. I have locked the complaint on 4th, 7th dec but yet not received reply but ticket is closed. Also emailed but still not received any reply. I'm struggling with fastag as it is going to be mandatory.

Etc customer id[protected]
Axis interaction id[protected]

I purchased a product on 25 oct 2019 via amazon through 6 month emi using axis bank credit card. But emi has not been converted yet. I called axis bank a register a complain on 17th nov. After that i called 20 to 30 times to them but they only said to wait for another 5days each times. They also said that my complaint has been approved but not reflected in my credit card ac. I am helpless with them.

I am kasiviswanathan. M and i have submitted my documents for axis bank neo card on 4th dec 2019. On5th dec i received a msg from axis bank station that congratulations, welcome to axis bank credit cards! Your application for axis bank credit card is approved. The card details will follow shortly. I tried to follow it up after few days but i never received ay update. Later called to customer care they said it was under processing. I checked online it is showing my application is declined because my date of birth is not matching. All my records i have the same date of birth. How on the hell can that be possible.
Later i am receiving a msg from axis bank your credit card application for axis bank neo card with reference no 16661651 has been declined. Pls call [protected] if you did not apply
My application no - 784136 ; reference no : 16661651.
Kindly request you to resolve the problem.

My suspect is axis bank executive has uploaded the wrong document online.
Kindly resolve or respond to the above questions.

Fastag was ordered on 10 dec and there is no delivery status for the vehicle details entered on bluedart tracking section.

How to check the fastag delivery status.

Kindly let me know the steps to check the status and delivery time for the fastag.

Also the toll free number for fastag is not working. Have tried calling number of times but there is no response.

Kindly assist.

I booked a fast tag for DL5CJ2898 on dated 23.11.2019, ₹ 200 paid via online. But till today 18.12.2019 i didnt received it. Messages are coming to recharge my wallet id balance.but it is hard to deal these people even bank people isn't helping. I try to call many times on the toll free number but its too busy if by chance someone picked it, still mot helpful bcoz my issue is not resolved. Please do needful action against this kind of service.

Pradeep Chauhan

Hai
I am ch naresh i applied axis bank fastag on november 28th 2019 but didn’t receive fastag i got a massage on 3rd december 2019 with wallet id-[protected],
But fastag not delivered, so many times called to customer care but i didn’t get any correct information from customer care executive,
My vehicle number is-ap09bh4446
My mobile number is-[protected]
Mail is-ch. [protected]@gmail.com,
My address-ramannapalem, vemsoor mandal, khammam dist, adasarlapadu post,
Pin-507164.

Dear Sir,
My Axis customer id:[protected].
On 06/12/2019 i have purchase fastag from axis bank vide transaction - ECOM PUR/Axis Bank - E/Mumbai/061219/09:55 as attached receipt.
On 10/12/2019 i have received sms from axis that my fastag despatched via blue dart service as screen shot attached. In blue dart the tracking id is given as my vehicle Registration no (WB20AG5324), which is totally fake. but the wallet id mention in the sms - [protected] is correct and i can log in the portal also. Now on 11/12/2019 i have received the fastag which is from SBI bank and not from Axis bank. And i find the tag id showing in my wallet id is not matching with fastag received. So i put a complain regarding this through my wallet With Reference SR[protected]. But till now no response received from either axis bank or from fastag issuer. So now what i will do with this fastag can anybody tell me. i'll not pay any further for new fastag. And axis can't resolve the problem request you to refund my money.

I have booked fast tag on 27th nov 2019. Till date I have not received fast tag. I called to the customer care..they raised 1 SR & inform that I will receive Fasttag before 15-Dec-19 (SR[protected] on 12/11/2019 5:48:56)
I have not received Fasttag then I again called to customer care. They raised another SR (SR[protected] on 12/16/2019 4:14:58) for that & ask me to wait for 48 hours for the resolution. Then I called to customer care on 18th Dec...that guy told me to raise another SR for that...what is this ???? Where is my fasttag ? They are not able to give status of fasttag..they don;t even know fasttag dispatched or not ?...I have paid Rs. 200 to Axis bank as security deposit & facing many problems to get the fasttag even after taking many follow-ups.

My Loan Account No.AUR[protected]Axis Bank-Mangalore.
I had sent a letter though mail which is attached herebelow. For the said letter no response from your side till today. But for six months no phone calls or any harassment. But now again the same repeated by your outsourcing persons. Even for Rs.84/- they are calling several times a day. I do not know whom I have to contact since no response to earlier letter. I am fed up with this bank. Even if not respond for I will report to media and concerned authorities to take legal action against the bank.
Praveenchandra
18/12/2019
I have borrowed a Loan as per above Account Number. Since day one I am paying the EMI regularly except one or two delayed for one or two days. Since my Earlier Firm is closed the account also closed. Since then I am remitting the amount directly to the Loan Account. But since last 10 months every day your outsourcing persons calling 15 to 18 times and harassing me that my account is irregular, I have to pay penalty etc., I have never given cheque and my payment is regular. In this regard I had sent a mail and also a letter written to the Manager, Loan Section Mangalore Branch and no response till today. Please clarify why this happens and what is wrong in making payment of EMI amount directly to Loan account of your own Bank, . Now this is my last request and if no clarification given to me I will going to file complaint before Ombudsmen, Consumer Court and the Police Commissioner Mangalore. I am Fed up by your harassment. Hope you will understand and respond.
Praveenchandra. 27/9/2018

Vehicle No. : MH02BZ4252
Fastag was applied on : 06/12/2019
Amount of Rs.203/- paid through Card
The application was approved on : 09/12/2019
SMS received regarding dispatch of fastag through blue dart on : 10/12/2019
However, the fastag was not received.

An email sent to the Bank on 14/12/2019 raising a query regarding non receipt of the fastag.
An auto generated email was received from the Bank by just giving interaction ID No.99902378.

Thereafter there is no communication from the Bank. The customer care number is not able to give proper information on the matter.
It is regretfully stated that till date the Fastag is not received. Request you to register my complaint.
Complaint resolution is prayed for i.e. fastag be given by the Bank to me.
Alternatively the Amount of Rs.203.60, togetherwith penalty of an appropriate amount be paid to me.

I have applied for fastag on 13/12/19.
Still i did not receive any communication regarding my fastag. And i have no clue that i will get it or not from the bank. And i paid the full amount.
Kindly inform the date and confirmation.
I am not sure that i will get it or not. Otherwise i will purchase directly from other points.
And please let me know is it possible to cancel my fastag from axis and refund the money.

Any customer care number for communications.

Koteswara Rao,
[protected].

I have ordered fastag on 03-dec-2019 on axis bank website, since then i neither received any tracking id nor further status about the card, rs.200 was deducted and the receipt was generated with the id as[protected], please update me regarding this whether should i register with another agency or will i receive it?

Please update my details regarding this.

I await your immediate response.

Hi team,

It's been already 10 days since i have applied for axis bank fastag till now no update from the bank regarding the dispatch and delivery only i have got sms regarding my wallet activation. Tried reaching the support team but no response. Kindly look into this matter seriously. If you in not a position to give a proper service better not promote your product. Tried searching my vehicle number in bludart website also for tracking but no information. Will also dont suggest my colleagues and friends not to buy.

I have applied for fast tag online through axis bank website on 1 dec 2019 and is still not dispatched and also customer care is not picking up the phone. I have applied for fast tag online through axis bank website on 1 dec 2019 and is still not dispatched and also customer care is not picking up the phone.
I have applied for fast tag online through axis bank website on 1 dec 2019 and is still not dispatched and also customer care is not picking up the phone

I applied for axis bank fastag on december 5 and my customer id is[protected]. Still, after 13 days there is no update from axis bank regarding the dispatch of fastag. There customer care number is of no use as no body picks the phone. Even after complaining again and again there is no response from axis side and it seems like fraud/scam from axis. I request the axis bank to kindly provide me a solution of the same as i have gone through enough harassment and can't bear more.

On dec 8th i applied for fastag at axis bank site. Vehicle no. Ap20aa3035. Wallet id [protected]. My mobile no. [protected]. With in two days i got sms that fastag has been despatched through blue dart courier. Till now i did not get courier. Blue dart people says they did not receive the consignment. No one taking call on axis bank help line, simply playing music.
I added rs. 1000 to the wallet also. How many days i have to wait for fastag.
Not understanding what to do. Axis bank did not replied to my email complaint

I had applied for fastag from your website, i received a message from your bank that it has been sent via bluedart and had an awb as my car number.
But the bluedart fetches no records when i put in my details, rather i also wrote to you on etc. [protected]@axisbank.com on 16th dec and have been calling yuor toll free number [protected], but to no avail. (Mh47a7185)
Kindly advice

I have applied for fast tag on 10th of dec-2019 and they have intimate me that my fast tag has already been issued refering the below message. But no information of the dispatching of such fast tag has been received from the bank. As i am frequent traveler and need my card with immediate effect. Will you please share me the details whether my fast tag card has been dispatched to my address or not? Appreciate your quick response.

Dear customer, thank you for registering with axis bank fastag services your fastag account no : [protected] is activated with vehicle number : wb06b5237 on dec 11 2019 11:27pm
Your fastag has been successfully recharged for rs.200 on 12/13/2019 1:18:21 am. Our reference number for the transaction is[protected]. Balance amount in the account is rs.200.

Best wishes and regards,

I ordered fasttag through axisbank haveri branch which they failed to update and failed to give details about status of my application.
After this i went through axis mobilebanking app and ordered for fast tag on 11/12/2019 and tried to track my order on 17/12/2019 as mentioned in axisbank website.
I am unable to track my fast tag status, axis bank failed to give minimum details about it and more over their customer care number mentioned for fast tag is completely wrong number and goes to some madhya pradesh municipal corporation.

I have made payment on 13th. December vide my reference no: ka09ma7675 for a fastag and i am unable to track with blue dart courier till date and the web page of blue dart is not having a portal for tracking the fastags. Please remove this from your web site since many person may be wasting their time to track it from blue dart.
When is my fastag sticker arriving at my residence? It is supposed to be delivered within 7 days and now, today it is already 5th. Day.
Kindly reply to mail id: [protected]@yahoo.com or my cell no: [protected]
Regards
Santhi ramakrishnan - customer for fastag