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Axis Bank Complaints & Reviews

2.6
Updated: Sep 1, 2025
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Axis Bank reviews & complaints page 231

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H
harikiran reddy
from Hyderabad, Telangana
Sep 16, 2019
Resolved
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My axis bank account is received as salary account initially. Later I stopped working and the salary account automatically converted to savings account.
Now my bank account is being charged 500 rs every month as consolidated account charges as I am unable to maintain average monthly balance.
I saw that according to RBI guidelines, savings account should not go negative for non maintenance of account balance.
I wish to continue using my account with average balance from now but I need the negative balance to be resolved. Please help me!
+1 photos
Oct 1, 2019
Complaint marked as Resolved 
No response received since long time.
Axis Bank customer support has been notified about the posted complaint.
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    R
    rakeshd86
    from Mumbai, Maharashtra
    Sep 16, 2019
    Resolved
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    Address: Shastri Bridge Jabalpur, Jabalpur, Madhya Pradesh, 482002

    I have logged a complaint continuously for 20 days..
    I was checking my eligibility & loan got disbursed into my account so i complaint n raised a request on same day n same time.. On 27 august.. Since that day no reply, no answer
    One of the bizzare bank i have ever seen..
    I hv visited the office 3 times n all the 3 times officer wasn’t there saying that officer is on leave that means entire jabalpur is handled by one officer...
    Bizzare ppl n bizzare management
    Oct 21, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 17, 2019
    Axis Bank Customer Care's response
    Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
    My account had been deducted ₹3726/- (consolidation charge) and ₹670.70/- (GST%) which total up ₹4396.70/- from my account without any notification. I want my money to be refunded.

    personal loan given purposely - Comment #3537058 - Image #0
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      I
      Immanuel Rakesh
      from Chennai, Tamil Nadu
      Sep 16, 2019
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      Address: #30 Lakshmi nilaya 11th Cross Oil Mil rd Arvind nagar, 560084

      Hi, my name is immanuel rakesh, i am a bpo worker who gets his normal salary every month. Here the reason i am raising a complaint is that my axis bank savings account has been put on a lien. The reason for lien is because i have an ecs from capital first bank. There was a miss of ecs and it bounced without passing due to less cash in the account. Now i have called the customer care and they said each time if there is an ecs miss there will be a charge of rs.600+gst. But the bank has charged me rs.3800 for the month of august. Now in the month of september again the bank has charged me rs. 5291.52 what is this charge for? I tried calling my account manager his phone is always busy and it says they will call me back, but i haven't received any call yet. Tried axis bank chat support, even they are busy attending other customers. I went directly to the bank and they said if there is one ecs bounce then there will be rs.5000 charge per transaction.
      Axis bank what are you trying to prove here? If you people don't have money to run the bank pls close the bank, or go beg in streets. Why do you people charge a customer who is from the middle class and suck their blood?
      5000 rupees is not the small amount. It is my entire monthly food expense. I need the bank to remove the lien asap. If they don't do it asap i will raise an ombudsman complaint against the bank.
      Oct 22, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 17, 2019
      Axis Bank Customer Care's response
      Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
      Dear Sir,

      This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

      Regards,
      Team IDFC FIRST Bank.
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        K
        Katemaradoni
        from Bengaluru, Karnataka
        Sep 15, 2019
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        Address: 560036

        Axis bank has horrible customer service in the world. To reach some one you will have to wait for more than an hour on the phone. Waiting on the phone, you will not be surprised that there is a bomb bill wait for you from the service provider. This is because axis bank number is a special number and it’s not toll-free number anymore. So, if you are an axis bank customer then you will be surprised in future. (Good luck to you) after you reach through a customer service agent, she/he will disconnect your call immediately after hearing your concern. All they got to say is “i am sorry i will not able to help you” and disconnect your call immediately. Axis bank wanted earn money through the phone company and loot money for middle class people like me. They don’t know how to collect the money which is given as loan to all the big people around the world. The easy way is to get the money from middle class people in the name of consolidated charges and disconnect the call when you reach the customer service agent. Axis bank had taken rs 9000/- from my account with out my concern
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 17, 2019
        Axis Bank Customer Care's response
        Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
        Sep 19, 2019
        Updated by Katemaradoni
        My name is Diana Nelson Joseph
        I have sent you a DM
        Hi sir,

        I have a savings Account with Axis bank, Dwarakanagar, Visakhapatnam . Today, the bank is deducted ₹500 + GST ₹90 from my account. This is the big amount for me. The bank charges too much of amount people like me. Kindly look into the issue and do helpful to me to get back my hard earned money.

        Thank you,

        axis bank fraud - Comment #3537079 - Image #0
        Katemaradoni's [Complaint's author] reply, Sep 19, 2019
        Don't be surprised, that is how they work. I lost Rs 8500, 3 days back.
        Axis Bank Customer Care's response, Sep 19, 2019
        Verified Support
        Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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          B
          Bikash2050
          from Aizawl, Mizoram
          Sep 15, 2019
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          Address: Nagaon, Nagaon, Assam

          2017 i opened axis bank account to save money. Due to financial issue later unable to maintain amb then bank start imposing negative charges after balance touched zero. Now account showing 7000 negative charges. Visit branch they told me i have to paid 7000+1000 (For closer). As i opened the account to save some money now they start robbing me openly. I read somewhere according to 2015-16 rbi guidelines bank don’t have right to imposed negative charges on customers account after balance touch down zero. 1st july 2019 i raised complaint with axis bank ne ombudsman a basu for resolution but he don’t even unable to solve my issue. Today 15th sept i filed complaint with rbi ombudsman. Let’s see what their resolution. Private sector bank openly ignoring the rules and regulations of rbi.
          +2 photos
          Oct 21, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 17, 2019
          Axis Bank Customer Care's response
          Hi, we are very transparent in terms of charges which are mentioned on our website under the most important terms and conditions of application form and statements. Request you to refer to the below link to get the details of charges applicable on your account: https://application.axisbank.com/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank
          Me too having the same problem. showing negative balance. still levying charges even if account balance is below zero.

          negative balance 7000 - Comment #3536175 - Image #0
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            R
            romiii
            from Delhi, Delhi
            Sep 15, 2019
            Resolved
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            Resolved

            negative balance in my savings account without any prior information

            Address: Palladam, Tirupur, Tamil Nadu, 641664

            I have an axis salary account in my company today suddenly i have opened my phonepe app to check my axis bank balance it showed me that the amount of 558 in negative (-558) i don't know for what purpose it's show like that and why should the bank balance will be in negative i didn't receive any messages related with this.. My friend told that as per rbi no negative balance in savings account and mainly it is a zero balance salary account...
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            romiii
            from Delhi, Delhi
            Sep 15, 2019
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            Address: Palladam, Tirupur, Tamil Nadu, 641664

            I have salary account in axis bank from my company.. It's a zero balance salary account.. Today suddenly i have opened my phonepe app to check axis bank balance it's show me that -558.. I don't know how it is possible.. Totally it is wrong without any further information my bank balance should be negative.. My friend told that as per rbi no negative balance in savings account. I didn't receive any instructions from the bank so i need to clear negative balance in my axis account immediately as possible..
            Please take action against these type of cheating banks
            +1 photos
            Oct 22, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Sep 17, 2019
            Updated by romiii
            can i get this 600rs ??
            Verified Support
            Sep 17, 2019
            Axis Bank Customer Care's response
            Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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              S
              Santhosh Gnanasekaran
              from Mumbai, Maharashtra
              Sep 15, 2019
              Resolved
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              Hi i have purchased ac with cashback of 15% but i received 5 %... Here i am not complaining that i didnt receive cashback properly because it was useless.. So i am suggesting people don't use axis bank credit card for cashback offers because they are the worst response from customer executive and they will simply tel to check with merchant they not even check the issue... I am going to close my credit card in this month after paying my bill... My kind advise don't use axis bank credit card... I am also advised my collegue not to use axis bank credit card and also tk close that... My last request number regarding my issue 55183483
              Oct 21, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 17, 2019
              Axis Bank Customer Care's response
              Hi, we request you to reach out to our Phone Banking Center on [protected]/[protected] and our executive will assist you in this regard. Sorry for the trouble. Regards, Team Axis Bank.
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                J
                Jungula Sanjeev
                from Mumbai, Maharashtra
                Sep 15, 2019
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                Address: Hyderabad, Andhra Pradesh, 500018

                There has been an deduction of rs 7948.45 as consolidated charges and gst of 18% - rs 1430.72 from my saving account on 14-sep-2019 without prior intimation.

                I have been axis bank customer from past 5 years this time deducted amount was too high, i am extremely disappointed with the way you have treat the customer by deducting the money in the name of consolidation charges and gst.

                Please refund my money and resolve this problem...
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                  A
                  Anil_48
                  from Mumbai, Maharashtra
                  Sep 15, 2019
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                  Address: 700122

                  Dear team,
                  I am fed up with this credit card as i am not receiving any statement till date. When i checked with my nearest branch in barrackpore, kolkata, they were not able to give me satisfying reply. I am told i have 2 credit cards which i am not aware off. There are lot of charges which is getting debited to my account. Please help me atleast sending my credit card statement for last 3 months so i can understand the transactions made by me. I am customer of axis bank from 1998,. If this issue is not resolved i will cancel all my cards and close all axis bank account
                  Oct 19, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 17, 2019
                  Axis Bank Customer Care's response
                  Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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                    I
                    imshikha2111
                    from Bengaluru, Karnataka
                    Sep 15, 2019
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                    Address: 560066

                    Hi my name is Shikha Singh and I have a salary account in axis bank and yesterday they deducted 300 rs and a get of 55 rs as a consolidated charge from my account. On enquiring about the same they gave me reasons that my transaction limit got exceeded last month on the basis of which they have deducted my money. These people are fraud too, they just look for opportunities to do something like this. There were no such intimation about this transaction limits and also today she told me that my limit is 300000rs for transaction and I did not have anything even close to that transaction limit last month or even this month. I want my money back as this is unprofessional on their end that they are deducting money without even informing things
                    +1 photos
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                      palak patel9033
                      from Amritsar, Punjab
                      Sep 15, 2019
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                      Address: Vadodara, Shivspandan, 390025

                      Hello, i have applied for axis bank flipkart credit card but still i have not received any response and when i talk to customer care that time i get same response we cannot fatch the details of application.

                      Axis bank takes too much time for credit card application
                      Credit card application reference no.
                      C1-[protected]-c1
                      And this application applied by customer representive through tablet and upload document

                      I want exact status of my application.
                      Mo no. [protected]

                      Please give me response
                      Axis Bank customer support has been notified about the posted complaint.
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                        S
                        Sanjaykumar86
                        from Mumbai, Maharashtra
                        Sep 15, 2019
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                        Address: New Delhi, Delhi, 110049

                        Very worst bank in india. Many times my account balance deducted without any reason. Many time i have complaint to branch but no action taken till yet. Over call they told me we don't have your correct information that why your amount deducted. Axis bank please look into this matter and tell me the details why you deducted it. Sent email to you.
                        My registered email id is sanjay. [protected]@gmail.com
                        Need complete details without any delay.
                        Axis Bank customer support has been notified about the posted complaint.
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                          S
                          SUR ESHKA
                          Sep 15, 2019
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                          Address: DEEDWANA NAGAUR rajasthan, Nagaur, Rajasthan, 341303

                          Axis bank branch deedwana ने मेरे को बोला है कि इसमें हम आपकी कोई मदद नहीं कर सकते हैं अतः में निवेदन करता हूँ कि में 23जुलाई 2019 को डुगा राम चोधरी को पैसा भेजा था imps rrn=[protected] =40000रुपये, 2 imps rrn=[protected]=40000रूपये।कुल रूपये =80000 है । यह पैसा डुगा राम चोधरी के अकाउंट में नहीं भेजा गया है किसी दुसरे अकाउंट में भेजा गया है ओर दोनों अकाउंट नम्बर संमान है बेक और इफसी कोड अलग अलग है ।डुगा राम चोधरी का अकाउंट राजस्थान मरूधरा ग्रामींण बेक में है जिसका अकाउंट नम्बर ओर इफसी कोड निम्न लिखित है अकाउंट नम्बर =[protected] इफसी कोड =sbinorrmrgb है और जिस अकाउंट में पैसा गलत भेजा गया है वो mr. Sashikanta nayak के अकाउंट मे भेजा गया है जिसका अकाउंट नम्बर और इफसी कोड निम्न लिखित है अकाउंट नम्बर =[protected] है जो दोनों समान हैं इफसी कोड अलग अलग है इफसी कोड =sbin0013589है जो state bank of india का है अतः में से निवेदन करता हूँ कि मेरा पैसा डुगाराम8 चोधरी के अकाउंट में नहीं भेजा गया है mr. Sashikanta nayak के अकाउंट में भेजा गया है वो गलत है अतःमें निवेदन करता हूँ कि सही जांच कर के मेरा पैसा वापस किया जाए at this time us italy my contact number or what's app=[protected] :txt...
                          Axis Bank customer support has been notified about the posted complaint.
                          Sep 15, 2019
                          Updated by SUR ESHKA
                          My NRO account number =[protected]. Castmer id=[protected]. I'm at this time Europe ITALY JOBS. My contact number [protected]. Email id =[protected]@GMAIL.COM
                          Verified Support
                          Sep 17, 2019
                          Axis Bank Customer Care's response
                          Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx Regards, Team Axis Bank.
                          Sep 18, 2019
                          Updated by SUR ESHKA
                          Axis bank team NOT help me 2month ago my complaint at this time no response

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                            S
                            Swarna Sharma
                            from Bengaluru, Karnataka
                            Sep 15, 2019
                            Resolved
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                            Resolved

                            I am frequent customer of axis bank but now i don't think i ll continue with you people anymore. My account no. Is [protected]. It's not even a month i have been charged 1000 bucks in the name sake of consolidated charges. For which i was not convinced. Already some of their executive has already provided me a ticket 54269771. Without resolution only they closed the ticket. Today again i have checked my account has been debited 450 bucks in the name sake of consolidation charges. I received the message if i ll not maintain the balance in august then i ll get charges in the month of october. Then why the hell they deducted amount in the month of sep. I don't feel safe to keep my amount in this account at all. Soon m gonna shut down my account and sue this people in instagram fb and twitter.
                            Oct 19, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 17, 2019
                            Axis Bank Customer Care's response
                            Hi, we request you to reach out to our Phone Banking Center on [protected]/[protected] and our executive will assist you in this regard. Sorry for the trouble. Regards, Team Axis Bank.
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                              rswathi
                              from Bengaluru, Karnataka
                              Sep 15, 2019
                              Resolved
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                              Resolved

                              There has been an deduction of rs 7069 as consolidated charges and gst of 18% - rs 1272 from my saving account on 14-sep-2019 without prior intimation.

                              I have been axis bank customer from past 5 years this time deducted amount was too high, i am extremely disappointed with the way you have treat the customer by deducting the money in the name of consolidation charges and gst.

                              Please refund my money and resolve this problem.
                              Oct 30, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 17, 2019
                              Axis Bank Customer Care's response
                              Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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                                k doshi
                                from Mumbai, Maharashtra
                                Sep 14, 2019
                                Resolved
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                                Resolved

                                Address: Ghatkopar, Mumbai City, Maharashtra, 400075

                                Hi
                                My a/c with axis bank
                                Ghatkopar east branch
                                Need pay order for education purpose
                                Went to axis bank, ghatkopar east branch
                                They informed me tht pay order is free of charge but after 45 days they charged me rs.775 without my permission
                                Its a like a cheating
                                Without customer permission how they
                                Charged customer a/c
                                My mobile no. Is [protected]
                                Pls help me out
                                Thanks
                                Oct 18, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 17, 2019
                                Axis Bank Customer Care's response
                                Hi, we are very transparent in terms of charges which are mentioned on our website, the most important terms and conditions of application form and statements. Request you to refer the below link to get the details of charges applicable on your account https://application.axisbank.com/FeesAndChargeMaster/FeesAndCharges.aspx Regards, Team Axis Bank
                                Verified Support
                                Sep 17, 2019
                                Axis Bank Customer Care's response
                                Hi, we are very transparent in terms of charges which are mentioned on our website/most important terms and conditions of application form and statements. Request you to refer the below link to get the details of charges applicable on your account. https://application.axisbank.com/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank.
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                                  arjunsingh5982
                                  from Delhi, Delhi
                                  Sep 14, 2019
                                  Resolved
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                                  Resolved

                                  An amount of 8809 was deducted from my account plus 15% gst in the name of consolidated. This is very unfair i am a student, this was a big part of my monthly expanse, this is pure extortion on the part of axis bank to whosoever is reading this please help me to get this amount back. I request axis bank to reverse the charges and explain to me how they reached such a figure.
                                  +2 photos
                                  Oct 21, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 17, 2019
                                  Axis Bank Customer Care's response
                                  Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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                                    Vmr Hub
                                    from Surat, Gujarat
                                    Sep 14, 2019
                                    Resolved
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                                    Resolved

                                    Very bad service. Kotak bank is best. Axis bank always charge for little thing and service is very very poor like zero. Even we can not contact direct customer care. We have to wait for atleast one hour. And this time we forget why we ahve called them. And they never took any complaint just delayeing everytime. And after long waiting we just ignoring them and what they want they get.
                                    Oct 22, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 17, 2019
                                    Axis Bank Customer Care's response
                                    Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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                                      Dilipkumarbera
                                      from Ahiri, Maharashtra
                                      Sep 15, 2019
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                                      Address: Nehru nagar, Bhilai, Durg, Durg, Chhattisgarh

                                      Hi, I Dilip Kumar Bera, Suddenly my account debited consolidated charge rs500& rs90 Gst with out any reason. Please inform me about this and refund money.now customer service is very worst, customer care number doesn't respond properly banks are cheating with us earning money. Banks don't following any rules.
                                      My branch is in Bhilai, chattish garh, 490020.
                                      I am requesting to keep necessary action, resolve and refund my money.
                                      Axis Bank customer support has been notified about the posted complaint.
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