Axis Bank Complaints & Reviews

Address: Mahabubnagar-509001, 112743

Dear sir/madam,

Today morning 11:59 time i will transfer the money to my friend by mistaklly i will press wrong phone number, bellow mention upi/p2a details for your reference. It is only by number mistake unexpectedly we done the transaction, please suggest the same

Upi/p2a/[protected]/sumit ku/state ban

Please rectify and provide the deducted amount to me

Sep 12, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2019

Axis Bank Customer Care's response Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/issues/FraudDispute-Disp-upi.aspx Regards, Team Axis Bank.

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Address: Flat No G 2, gateway residency, 2813/14, B ward, Belbag, Kolhapur, Kolhapur, Maharashtra, 416012

I have paid lumpsum amount of rs 6500 one time charges for ten years while ipening demat account in axis bank. Still from time to time consolidated dp charges are cut from my saving bank account. I made a online complaint by email. Part of the charges are reverted back to my account. Again yesterday rs 287.28have been cut from my account. This is repeatedly happening almost every month. Amount deducted varies every time and i don't understand how it is calculated and why it is charged.

Sep 9, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2019

Axis Bank Customer Care's response Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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[email protected]

from Mumbai, Maharashtra

Aug 9, 2019

My ASAP Account was closed due to not done KYC, How to reopen my closed ASAP Account as early as possible. Can u solved this possible.

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Axis Bank Customer Care's response, Aug 9, 2019

Verified Support

Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.

S

Sunil Varma Nadimpalli

from Mumbai, Maharashtra

Aug 9, 2019

I made a reservation through IRCTC portal using Axis card Debit card payment option. The transaction status says that "PENDING FROM BANK END" within the IRCTC portal. What should be my next step? Should I make a new reservation or wait for IRCTC to confirm the transaction?

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Axis Bank Customer Care's response, Aug 9, 2019

Verified Support

Hi, we request you to liaise with IRCTC for further assistance on this matter. Regards, Team Axis Bank

K

Kalyan sahai

from Mumbai, Maharashtra

Aug 9, 2019

My a/c 506137(last digit) debited with 10000 on 31 July at 18:53(PSB) cash ATM BD132201. Transaction was cancelled but money didn't received.the balance was ATM screen shows not able to withdraw. please grace me to get back my dedication balance as soon as possible.

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Axis Bank Customer Care's response, Aug 9, 2019

Verified Support

Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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I am trying to change my address for axis credit card but struggling hard from long. Called customer care they informed to visit branch. Visited branch today but the member there informed there is option on axis website home page to login to credit card seperately and update address, but I don't see any such options. I updated my address in my bank account through internet banking but that's not reflecting on my credit card. Bank representative are not willing to help not sure even they are aware how to update address for credit card?

Axis Bank customer support has been notified about the posted complaint.

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Last october my father's credit card details were shared and a fraud was done. We immediately called the customer service to stop the transaction and also went to the bank for complaint. We were assured that the problem will be resolved and a temporary refund of the amount was done to the credit card. However the statements for my card never showed the amount was credited and we have been since been contacted the bank employees to pay the amount. We were told to keep paying the minimum amount and also there is an intrest that has been taken. Today someone from the bank came to our house and they are demanding the amount from us when we were the victim of the fraud and we did everything to stop the transaction.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We are here to help! Please DM the registered contact details of your Father and we will get back at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Aug 09, 2019

Updated by Shaikaparveen1911 I have shared the details. The employees have themselves said to us to keep paying the minimum amount and yesterday a person came to our house for the same. This is mentally stressing my father who is 65 years of age.

Aug 09, 2019

Updated by Shaikaparveen1911 And what is the use of immediately telling the bank if the bank cannot stop the transaction. We immediately did call the bank but that was of no use.

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S

Santhosh Gnanasekaran

from Mumbai, Maharashtra

Aug 8, 2019

Hi Team,

I purchased a samsung product on 06-may-2019 at vasanth &co with 15% cashback. As per instruction cashback will be credited after 90 days but still I didnt receive the cashback.when I called to customer care they keep on saying some story. Kindly let me know the status of cashback..

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Santhosh Gnanasekaran's reply, Aug 5, 2019

Still I didn't receive my cashback

Axis Bank Customer Care's response, Aug 8, 2019

Verified Support

Hi, we regret the inconvenience caused. Please provide us with your registered contact number through a DM and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

S

Santhosh Gnanasekaran

from Mumbai, Maharashtra

Aug 20, 2019

Hi,

I am waiting for more than 110 days for my cashback... I am using axis bank for past 10 years it worst experience. I raised two incident for this issue each time they were saying different dates to wait... Pls find the ticket number for reference 54227782.. I won't be planning to continue with axis bank... All private banks are always giving fake commitment...

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Axis Bank Customer Care's response, Aug 20, 2019

Verified Support

Hi, we are looking into this matter vide 54227782. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank.

S

Santhosh Gnanasekaran

from Mumbai, Maharashtra

Aug 21, 2019

For past 20 days I am checking for this issue... No response from axis bank side... Not sure why customer care is there...

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S

Santhosh Gnanasekaran

from Mumbai, Maharashtra

Aug 24, 2019

I never see such a worst response from axis bank... I advise people not to use axis bank related product...

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Axis Bank Customer Care's response, Aug 26, 2019

Verified Support

Hi, we are working on your concern via service request number 54227782 and will get back to you shortly. Regards, Team Axis Bank

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Address: Kendrapara, Odisha, 754215

My self biksh ranjan ray, from odisha. I have opened a saving a/c in axis bank from 2011, bearing ac no [protected], there was call from axis bank regarding credit card, they told that they dispatched a credit card with free of cost, till last 6 month i have not received any credit card, it is horrible to say that every month bank deducted more than one thousand without any information, i have tried to call customer care, but there is no respond, i have also so tried at online complain but system show your e-mail id is n't register with us, now i am staying at delhi, i also contact nearest axis bank he suggested to go for your home branch it is not possible to go to home branch, i don't expect this type of service from axis bank. Mob-[protected]

Sep 8, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Axis Bank Customer Care's response Hi, sorry for the trouble faced. We request you to get in touch with our phone banking numbers and submit a request for credit card re-dispatch. Regards Team Axis Bank

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Prashanth Inturi

from Mumbai, Maharashtra

Aug 8, 2019

Hi im prasanth, when i m depositing 6000 money to my axis bank account with atm card, machine has taken 5200 and 300 rupees returned and 1 500 rs has taken by the machine and i got receipt, stating that, 1 notes has been taken by the machine. Machine no. BPRH255601. Time 21.11 on 05.08.2019

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Axis Bank Customer Care's response, Aug 9, 2019

Verified Support

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx. Further, please DM us your registered contact number. Regards, Team Axis Bank.

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Address: Hyderabad, Andhra Pradesh, 500038

Hi am having 2 emis, but due to financial crisis am unable to maintain amount in my account, but the consolidated charges are very high since january 2019 till now the charges deducted from my account are 38000/- because of cheque though am unable to pay it on time but am paying late. But the charges are very high how to consult grevience team and i need my money back after normal cheque bounce charges.
Thanks
Pavani

Sep 14, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Axis Bank Customer Care's response Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Address: DOOR #16 GREEN COLOR BUILDING 2 FLR, 3 CRS 1 MN OLD MANGAMMANA PALYA RD, MEECA MAJID, 560068

Hello team,

I have applied for personal loan and axis bank loan through the sales girl named zoya, her offical number [protected] and personal number [protected]. She cheated me saying that she will waive off the processing free from her side and once the loan disbursal happen, she will transfer the processing fee to my account, but yet haven't transfer and now she is not attending my call also.

I have all her record audio and her message.

Sep 8, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Axis Bank Customer Care's response Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Sanmit Pednekar

from Mumbai, Maharashtra

Aug 9, 2019

What is this BRN-TO ACCT CLOSED IN FULL AND FINAL SET

MY ACCOUNT DEDUCT 4000 RS. WHY???????????????

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Address: Bangalore, Karnataka

Below is the message I received from axis bank
"Your A/c **5367 is debited by Rs. 1360 on 07Aug19. Avbl Bal: Rs. 3048.10. Info: BRN-Card Payment" and I tried contacting Customer care for details of deductions but I didn't receive any updates.
My savings account is linked with credit card and I have paid the credit card bill before the due date. They have clearly sent a message saying that they have received the payment for credit card and later the next message I received was deduction from my savings account. They are just fooling around and I read many such issues being raised on the same issue. Request to repay and deducted amount and block the card

Axis Bank customer support has been notified about the posted complaint.

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When I called customer care to enquire about the latest deduction from savings account, they said it's for credit card payment. But the paid amount is not reflecting in credit card balance. Mail that I got says it's for BRN - card payment. I don't understand why was money deducted, if deducted why it's not reflecting in credit card balance amount. Clear this issue ASAP.

Axis Bank customer support has been notified about the posted complaint.

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Address: 560034

I am writing to dispute a fraudulent debit on my credit card of the amount rs.36, 000 on 2nd and 3rd of aug 2019. Even after complaining multiple times to axis bank, they tend to ask the same question again and again without taking an action on the issue. This is highly disappointing. Axis bank is so slow in solving the matter and treating the customer queries in the right way. Seems like all the executives say different thing when i raised the complaint. Already i am in a mental pressure and on top of that without providing a resolution, axis bank seems to put more torture on me. I am requesting that the debit reinstated, any finance and other charges related to the fraudulent amount be credited so that i receive an accurate statement. Please investigate this matter and correct the fraudulent debit as soon as possible.

Hope to have a resolution on this.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Please provide us with your registered contact number through a DM and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Aug 08, 2019

Updated by Pd93 You people already have my request and mobile number. There is already an email initiated from my end. All your executives have no knowledge, everyone says different thing.

If you guys would have given me a right direction or a resolution then I wouldn't have ended up writing a post here.

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Address: East Singhbhum, Jharkhand, 831001

This is the worst ever experience witnessed by me with any of the insurer. Since 5th of aug in am stuck in hospital for the claim reimbursement to hospital and even after taking to their supervisor manish and manohar and their executives habiba monam poonam sana and many more, all at useless in terms of service and etiquette while talking to customer. Today is 6th aug and i am still waiting for the settlements. Every time time they are doing a wrong entry and asking for more time. I am really feeling that i did a blunder to take the policy from medi assist. Because of the casual approach and false commitment i m getting harassed and tourchered which is impacting y health also. If any thing will happen to me the medi assist will held to be responsible as because of them my medicines has been stopped and i unaware of the medication. I will take th issue to irda ombudsment also.

Sep 6, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Aug 06, 2019

Updated by [email protected] The complain is ageist TPA Medi Assist not against Axis Bank. I m emplyoed in axis bank.

Verified Support

Aug 06, 2019

Axis Bank Customer Care's response Hi, please elaborate on your exact concern along with the registered mobile number via DM for us to assist you. Regards, Team Axis Bank.

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Address: Ghaziabad, Uttar Pradesh, 201002

Respected sir
I had an account in axis bank.
I had 9646 rs in my account.
Today i got a message that my account has been closed. Due to non completion of kyc.
I want to know when will i get my 9646 back and how.
Kindly revert.
My account no is [protected]
My registerd mobile no is [protected].
Kindly do the needful.
I need my money back.
Thanks and regards
Ayushi
[protected]

Sep 14, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

Axis Bank Customer Care's response Hi, thanks for writing in. We request you to visit the home branch and collect the DD for the same. Regards, Team Axis Bank.

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Address: Mumbai City, Maharashtra, +91

Dear sir,

This is to notify u that i have my credit card of axis since 2017 and i have made regular payments against it initially but still the collection department team use to call and harass me and abuse me so badly.. Since 2 years and forcing me to do the payment when i have already given them date specially person name as shailesh number [protected]. This guy talks so rudely and has harassed me and mentally torchured me...

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Address: 560102

Axis Bank allocated a relationship manager to me in 2015. Her name was Heena. She never picked up any calls. I looked for ways to complain about her to Axis Bank. There wasn't any mechanism for that. Few days back they allocated a new relationship manager. Her name is RAJESHWARI and she has called me 3 times to introduce herself. When I told her my complaints she said she will "look into it and call back". She never called back. Post this i have called her many many times. she does not answer ever, not even once. It looks like this whole RELATIONSHIP MANAGER thing is a SCAM. They do absolutely nothing. There is no way to escalate or complain about them. They are not accountable for anything at all.

Axis Bank customer support has been notified about the posted complaint.

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[email protected]

Mar 30, 2022

Axis bank relationship manager in vaishali nagar, jaipur branch is Parul chahar. She is not a polite and customer problems solving kind of personality as a person. She just takes care of her reviews and formalities that they don't complaint about her and only interested in getting good reviews. Not a person for the position of relationship manager better to be a cashier or some other designation in which she doesn't need to interact with a costumer because not a quality person to server and talk to a customer in one of the best bank of the country. Poor language and attitude not a serving person I'll give zero in case of her response quality as a priority account customer in the bank big NO for the position as a relationship manager they can hire better than this and will be beneficial for us also as a customer to interact and solve our queries and problems.

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I have salary account from last OCT 2016 To Present.

Every month consolidated charges deducting amount is 595, My total consolidated amounts are 14980 till date ( every month deducting)

Again another issue from E-Commerce, amount deducted is 273 on[protected]

Are you guys humans or Professional Thief ?

I am not getting,

Axis Bank customer support has been notified about the posted complaint.

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Address: Choti sagore pithampur sec.3, Dhar, Madhya Pradesh

Dear sir i am mr. Radheshyam malviya mene apki branch kamal palace me a/c closing form diye hue 20days hogaye hai abhi tak mera account close nahi hua hai branch me call karta hu koi bhi call attend nahi karta please help me my a/c no.[protected] please is account ko close kardijiye is ki wajah se mere salary account se tranjection nahi ho raha hai please help me

Sep 7, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2019

Axis Bank Customer Care's response Hi, we are looking into this matter. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank

Verified Support

Aug 07, 2019

Axis Bank Customer Care's response Hi, we tried reaching you today, however unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.

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SMohapatra73

from Bhubaneshwar, Odisha

Aug 5, 2019

Axis Bank is charging excessive service charge for Annual debit card which is currently Rs 885. I am surprised to see that it is the highest among all private Banks.
This exorbitant charge has been debited without any intimation of the increase of the service charge. earlier it was around Rs 200. How can they increase it 4 times suddenly.

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Axis Bank Customer Care's response, Aug 6, 2019

Verified Support

Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon. Regards, Team Axis Bank.

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Address: Vaishali Ghaziabad, Ghaziabad, Uttar Pradesh, 201010

Hi,
I am praveen upadhyay contact number and having a joint account in axis bank mayur vihar phase 3. From last 3-6 months axis bank is deducting money from my account on the name of charges from last 6 month they have deducted more then 20k amount on the name of charges. I also had meeting with there branch manager, regarding these hiden charges, he told that he will look into the matter and told to maintain again 10k amount in the bank... I did as told the on 16- july they have deducted more then 7471 on which i have to pay more 1344 gst as gst on charges... They do this without information...

Sep 14, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2019

Axis Bank Customer Care's response Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://www.axisbank.com/service-charges-and-fees Regards, Team Axis Bank.

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praveen1330

from Mumbai, Maharashtra

Aug 5, 2019

till now I have not received anymail from there side!!.neither any one from Axis bank hv contacted me...but for credit cards we receive call 4 times a day...

regards
praveen upadhyay
[protected]

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Axis Bank Customer Care's response, Aug 5, 2019

Verified Support

Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.

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Address: Orlem Branch. Opp. Orlem Church. Malad West, Mumbai City, Maharashtra, 400064

Website: www.axisbank.com

Since 29th june 2019, i have submitted all the required documents for the closure of my savings account as well as dmat account to orlem, malad west branch. However, it's been 3rd august 2019 today and still the lazy bank executives and also the branch manager (Mr. Manjeet) does not have any clue or confirmation regarding the same. Repeated excuses are given to me every week that they are unknown to the closure process and do not know where the process is stuck. Disrespectful and pathetic service given to me even while leaving the banking relationship. How i wonder they must be servicing the existing customers. Worst bank to have account with.

Sep 5, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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sukhdeb

from Mumbai, Maharashtra

Aug 5, 2019

There is no link to download PMSBY & PMJY insurance certificate . call centre ask to contact home branch, while i was done these two insurance online then why not axis bank provides these certificate online

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Address: Amloh, Fatehgarh Sahib, Punjab, 147203

In axis branch amloh 147203, there is very poor management in this branch. They work on references only. Manager of the branch is rude and don't know how to behave with their customers. I went to the branch for updating my aadhar card. But they are giving token to the selected people only. Also the person sitting for updating the aadhar card is doing the work on references. When i have raised the issues in front of the manager he also shouts on me.

Sep 7, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We are here to help! Please DM us your contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Lalitbgr

from Mumbai, Maharashtra

Aug 5, 2019

I want to close my credit card no- [protected] of Axis Bank, Balangir, Odisha branch.As I feel it is not needed for me and provided me without my concern. Unless i have to pay unnecessary maintenance charge for this credit card.

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A

Anuragawasthi Awasthi

from Noida, Uttar Pradesh

Aug 5, 2019

Maiy apane acount se beema hatana chahata hun a/c [protected] IFSC CODE UTIB0003158 bank jane par koi karywahi nahi ki thi apase niwedan hai ki mera A/C se beema hatane ki krapa kare to mahan daya hogi

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Anuragawasthi Awasthi's reply, Jul 30, 2019

mera a/c se beema hataye

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Address: Vpo. Kothi tobka ghumarwim, 174021

I have made axis asap account on 2aug2019.
Provided all the personal details like pan card and aadhar card for opening the account.
Also deposited 10, 000 into it as it was the last activation step.
Then suddenly on next day itself i receive a mesage
Your a/c 384056 is debited by rs. 10000 on 03aug19. Avbl bal: rs. 0. Info: account closure proceeds to dd acct. Call [protected] for dispute.
I don't understand without customers consent how can they deduct the amount??
Customer care have no freaking idea about how it happened and their behaviour seriously so rude.
It's my sincere request to give my money back as soon as possible and without any hurdles

Sep 8, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Aug 03, 2019

Updated by madan984 plizz help me...

Verified Support

Aug 05, 2019

Axis Bank Customer Care's response Hi, we have responded to your concern via DM. Thanks for writing in! Regards, Team Axis Bank.

Axis Bank Complaints & Reviews

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Axis Bank reviews & complaints page 240

amount deducted unknown person

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deduction of dp charges

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credit card address change request

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payment of a fraud transaction

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unauthorized transaction by axis bank

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consolidated charges 38000/-

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waive off the processing fee

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fraud deduction from my savings account

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3973.28 rupees was debited from my savings account

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fraudulent transaction of rs.36, 000 from my credit card

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claim id 20185098

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account closure without consent

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collection department using abusive language and mental torcher

relationship manager

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axis bank consolidated charges for a/c & fraud e-commerce amount

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saving account not close and not call receive for any employees your branch

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deducting amount from my account at the name of charges every month

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delay in closure of savings & demat accounts

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poor management in branch, amloh

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axis bank one of the most defrauded bank in indian market

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