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Axis Bank Complaints & Reviews

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Updated: Jul 18, 2026
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P
PriyaAp
Oct 11, 2023
Nov 3, 2023
This thread was updated on Nov 3, 2023
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Hi,
Last month(September 2023)Axis Bank debited money from my amount stating "sf failure loan repayment charges" eventhough money has been debited on the same day.
When I questioned them i was informed when Axis Bank was trying to debit money at the time there was no sufficient funds so bounce charges has been debited.

But the complete EMI amount has been debited on the same day.(September 10 around 10 am) They told it was RBI norms and when there is no enough fund at the first time (sep 10 around early morning )when bank tried to debit the money at that time there is no enough amount so the existing amount was debited at that time and late charges applied for the failure.

When I was checking my account statement I was unable to find any transaction details relevant to this debit transaction instead it was updated debit on Sep 11 2023
When I asked they told me eventhough you have paid complete amount on sep 10 2023 but it was paid twice so as per RBI norms it was updated like that

But Now this month (10th October 2023) I had enough amount in my account and the complete EMI was debited successfully on the same date without any arrears.

Still I was charged sf failure loan repayment charges today (October 11 2023)

I really don't understand why failure charges is getting applied even I pay amount on the same day

Is really RBI follows some standard like that ?
Dec 5, 2023
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2023
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused and are open to help you! Please share us your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.
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    K
    kp soni
    from Ahmedabad, Gujarat
    Oct 11, 2023
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    Address: adani shantigram

    SCG.VISA.POS charge debit from salary debit card wo intimation HOWEVER FROM SALARY DEBIT CARD,
    SUCH A TYPE OF INCIDENT NOT HEPPENED NEXT THAT SHOULD BE ASSURE BY THE AGENCY AND RESOLVE THE ISSUE EARLIEST
    REGARs
    Kapil Soni
    [protected]
    Axis Bank customer support has been notified about the posted complaint.
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      R
      Rajar8299
      from Pune, Maharashtra
      Oct 9, 2023
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      Address: Pune

      I am writing to seek urgent assistance regarding my Axis Bank Indian Oil credit card dues. Unfortunately, due to a recent job loss, I am currently unable to make the payment.

      I have been receiving threats and abusive calls from a recovery agency, stating that if I do not settle the dues by today end of day, they will send an agent to my house and tarnish my family's reputation in our society. This situation has caused immense distress for me and my loved ones.

      I am sincerely requesting your help.
      I am going through a tough time and would greatly appreciate any support you can provide.
      Axis Bank customer support has been notified about the posted complaint.
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        U
        UTTAM SHEKHAWAT
        Oct 4, 2023
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        Address: Flipkart

        I have cancelled my product in flipkart application on 2th October, 2023 then they have initiated refund to my payment mode (Flipkart Axis bank - credit card) and completed on 2nd October, 2023

        Today when i checked my account but refund amount (1045/-) is not credited in my credit card account.

        I have contacted with flipkart customer care and getting the required information regarding transactions which they have done as below:

        Payment reference number: [protected]

        Refund amount : 1045/-

        Can you please help me on this number : [protected]
        [[protected]@gmail.com] and my email id
        Axis Bank customer support has been notified about the posted complaint.
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          G
          Gani v v
          Oct 3, 2023
          Oct 4, 2023
          This thread was updated on Oct 4, 2023
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          Dear Axis Bank team,
          Your team just called and they didn't explain anything about One Assist Service charges. Simply they debit 2599 from my account.plz refund the amount and cancel the plan as well.
          Axis Bank customer support has been notified about the posted complaint.
          Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
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            D
            Debarati0401
            Oct 2, 2023
            Oct 4, 2023
            This thread was updated on Oct 4, 2023
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            Address: Coochbehar

            On 29th of September 18899/- has been deducted from my savings account for the sake of one assist service without my permission. Even I did not get a call before deduction of the money.So my question is who gave the permission to Axis Bank to deduct such a huge amount of money from my account without my consent? I need my money back... otherwise I will close all my cards and account of Axis Bank.
            Axis Bank customer support has been notified about the posted complaint.
            Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
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              J
              Jpr.rider
              from Jaipur, Rajasthan
              Sep 30, 2023
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              Without my permission some amount getting debited from my account, It is mentioned in the statement like PTL/SCG.VISA.POS.DT 260923. I asked at the bank they say I used my debit card more then 4 times for refuelling in a month so you are been charged this amount, this isint the first time i am using it, i have been using this past many years and this is happening for the first time..

              And secondly I never applied for credit card and its amount(392.92) has also been debited from my account..upon asking in bank they said apne apply kiya hoga and iska refund nahe hoga. First of all i never applied and if at all i have applied it has been over a month i never received such card.
              Being a priority account holder this all is happening. Better close the account and open in some other bank.
              Axis Bank customer support has been notified about the posted complaint.
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                J
                Jamyang_James
                Sep 28, 2023
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                Without my permission some amount getting debited from my account, don't know why..it is mentioned in the statement

                TIPS/SCG/MCC/26.09.23/IRTCC
                SMS BLOCKALL Cust ID to [protected], if not you-Axis Bank

                Please help me to stop this payment immediately without any delay.
                And refund my amount
                Sep 29, 2023
                Complaint marked as Resolved 
                So far no action has been taken including email address.
                Axis Bank customer support has been notified about the posted complaint.
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                  B
                  Bhavinvasoya
                  from Rajkot, Gujarat
                  Sep 28, 2023
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                  Address: Rajkot

                  This is note a this is a provision store
                  Axis Bank customer support has been notified about the posted complaint.
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                    S
                    sagarr21
                    Sep 24, 2023
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                    I had an UTI Bank Credit Card ([protected]) in year 2007. UTI Bank later became Axis Bank. Due to unprecedented circumstances, dues of this credit card was not paid. Now this CC has come to Written off status. I want to settle this dues and can pay 25% of due amount in the present situation. Please help me to come out of this debt.
                    Axis Bank customer support has been notified about the posted complaint.
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                      S
                      Skhb
                      from Bengaluru, Karnataka
                      Sep 24, 2023
                      Oct 9, 2023
                      This thread was updated on Oct 9, 2023
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                      I had FK Axis Card. I applied it at launch (FYF). In an year I realized, it didn't even use it much. Primarily, I'm more comfortable using Amazon,
                      Why because dear flipkart you avoided free delivery from flipkart plus members so closed if I buy something from FK (during sales) most card like SBI/ICICI/HDFC have discount. As, I wasn't using it much, so closed it (requested them for LTF, but they denied), but still shows as active card in FK app.
                      "After I closed now your Started FLIPKART PREMIUM PLUS FOR FREE DELIVERY WHAT A FUNNY INCIDENT 😄 " IAM ALSO A FLIPKART PREMIUM PLUS MEMBER

                      I have called FK team times and every time they reverted, it's showing Active from AXIS, and they fetch info from Axis. On the other hand, Axis has clearly saying that your card is totally closed. What's going who the responsible for it DEAR FLIPKART AXIS BANK CREDIT CARD YOUR TWO COMBINED WITH BUT NOT TAKING FOR YOUR RESPONSE FOR THE ISSUE VERY BAD THINNG YOUR DOING IT
                      PLEASE RESOLVE THE ISSUE ASS SOON AS POSSIBLE
                      I totally losted my credit card benefits for your Delivery Chargers FOR flipkart PLUS Members
                      What I do tell me dear flipkart And Axis bank
                      Nov 9, 2023
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 09, 2023
                      Axis Bank Customer Care's response
                      Hi, we are open to help you! Please share us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        U
                        Uzair38
                        from Bengaluru, Karnataka
                        Sep 20, 2023
                        Oct 9, 2023
                        This thread was updated on Oct 9, 2023
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                        Hello Team,

                        I am Mohammed Uzair Dawalji

                        I have made a merchant payment via UPI from my KARNATAKA VIKAS GRAMEENA BANK ACCOUNT and money is not credited into merchant's account. I have checked all the payment proof of debited amount it was debited from my bank.

                        The transaction I have made for 1, 000 via Gpay app to GPay merchant account.

                        Amount - 3000 /-
                        upi - gpay-[protected]@okbizaxis
                        Transaction ID[protected]

                        The transaction supposed to credit into merchant account linked with GPAY that is Maharashtra bank.

                        I have got the below details about the transaction. The amount has been transferred to the below UPI ID.
                        UPI id Transaction:[protected]
                        gpay-[protected]@okbizaxis
                        Debited From: Mohammed Uzair DAwalji
                        Karnataka Vikas Grameena Bank
                        [protected]@okaxis
                        Google Transaction Id: CICAgNDFurzsdg

                        Could you please help me in getting the refund to my HDFC Bank account?

                        I have attached all the proof of the transaction. please revert back to me at [protected]@gmail.com
                        Register Mob - [protected]
                        Nov 17, 2023
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 09, 2023
                        Axis Bank Customer Care's response
                        Hi, we request you to liaise up with the remitting bank from which amount has been deducted. Regards, Team Axis Bank.
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                          Prajyot02
                          Sep 17, 2023
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                          I unfortunately took a credit card in 2007, now I'm getting calls regarding my overdue bill of a credit card which was already paid in 2007 and the caller is harrassing me and my family to pay due amount,
                          is this a scam ?
                          Axis Bank customer support has been notified about the posted complaint.
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                            D
                            Divakarag
                            Sep 16, 2023
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                            Hi Sir On 04 08 23 Am Sending[protected] Two Transaction of 30000 To the Beneficiary That Transaction Debited To my Account But Not Credited yo the Beneficiary TheBeneficiary UPI I'd [protected]@okbizaxi And UPI Transaction Is[protected] [protected] Pls Verify The Amount Of 30000 AM asking Our Service Bank BankOfBaroda This Amount Was Credited to Google Pay Account You Can Ask The Google Pay Of Axis Bank But The Bankers Not Responding to me pls Respond and Re Credited The Amount sir
                            Axis Bank customer support has been notified about the posted complaint.
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                              Divakarag
                              Sep 16, 2023
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                              Hi Sir On 04 08 23 Am Sending[protected] Two Transaction of 30000 To the Beneficiary That Transaction Debited To my Account But Not Credited yo the Beneficiary TheBeneficiary UPI I'd [protected]at okbizaxi And UPI Transaction Is[protected] [protected] Pls Verify The Amount Of 30000 AM asking Our Service Bank BankOfBaroda This Amount Was Credited to Google Pay Account You Can Ask The Google Pay Of Axis Bank But The Bankers Not Responding to me pls Respond and Re Credited The Amount sir
                              Axis Bank customer support has been notified about the posted complaint.
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                                A.bhanupratap
                                from Hyderabad, Andhra Pradesh
                                Sep 11, 2023
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                                Dear sir, my name is Bhanu Pratap. I have an account in Axis Bank, which is in zero balance due to my being unemployed for the last two years. Sir, I have got a job now, so that account was activated and as soon as it was started, Rs 1434 was deducted from it. Dear sir, I have never asked for a single rupee loan from anyone in my life and this is being done to me, so how will I survive?
                                Axis Bank customer support has been notified about the posted complaint.
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                                  sbankewar
                                  from Pune, Maharashtra
                                  Sep 10, 2023
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                                  Dear Sir/Madam,

                                  My name is Sandip, I have an account in Axis Bank, Hadapsar Pune Branch.
                                  I am coming across from last 3 months Axis bank is incorrectly debiting the amount as saying non maintenance of Average balance even after maintaining balance.

                                  Amount deducted this time as 166.86 and past 3 months they are deducting.

                                  It seems there is some fraud and fraud employees who are doing this. Even in one called I told Bank employee and he has immediately cut the call.

                                  I request to credit my account immediately.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Pradhuman muradiya
                                    Sep 9, 2023
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                                    Address: Vardhman enterprises

                                    I am pradhuman murdiya my firm name vardhman Enterprises Mandsaur Madhya Pradesh.
                                    In axis Bank opening cc account 1year ago. My bank transaction 3cr aprox
                                    My side limit was take over by Bank of baroda because ur bank staff was bad attitude so I will request u to in mandsaur Avinash ji Verma should be removed from the bank .
                                    I have requested to provid tha lod of modgaje property, Avinash Verma saying in very attitude wait for 40days, he was not interested to give to lod, he was not given answer properly, finally Avinash ji self make lod & given to me after 2month . I am asking to u sir
                                    Avinash ji ko hi LOD CERTIFICATE bana ka Dena tha to 1 first day ho dedete after 2month q chakar katwa ka diya
                                    Axis Bank ka sbse bakar behaviour sirf avinash Verma ji ka hi hai
                                    I have closed my account because Avinash ji was very baad employee. He was not given answer properly

                                    Thanks
                                    Vardhman Enterprises
                                    Mandsaur m.p
                                    [protected]
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      navyalakshman
                                      from Bengaluru, Karnataka
                                      Sep 6, 2023
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                                      Address: Laggere Bangalore

                                      To,
                                      Manager,
                                      Axis Bank Ltd.
                                      No 1, 2nd Floor, Express Building,
                                      Queens Road, Bengaluru,
                                      Karnataka - 560001.

                                      From;
                                      NAVYA MD.

                                      Acct holder of SBI Bank Basaveshwarnagar, Bangalore 560079
                                      Acct # :[protected]

                                      I went axis bank atm near Kamalanagar Shankarnag Bustand at 10.pm on saturday. I tried to withdraw Rs: 10, 000 but the atm doesnt dispense the cash, even i didnt cash counting sound also. Atlast after 5min atm displayed transaction timeout.
                                      But i received debit message of Rs: 10, 000 to my mobile. Till now i didnt received cash refund. Kindly look into this issue as soon as possible.

                                      AMT WITHDRWA DATE AND TIME :

                                      8TH JULY, 2023 ATM WDL-ATM CASH 2191 AND 2192
                                      SHANKAR NAG BUS STAND
                                      BANGALORE

                                      Regards,
                                      Navya M.D.

                                      [protected]
                                      Laggere Bangalore 560058
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        A
                                        Anupam Hegde
                                        from Bengaluru, Karnataka
                                        Sep 5, 2023
                                        Sep 12, 2023
                                        This thread was updated on Sep 12, 2023
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                                        Address: Rajarajeshwari Nagar Branch

                                        I wanted to open a normal account with Axis Bank considering that it was an international bank and as such I tried and then had to go to the bank in person to do so as the online method was not possible as the bank said that I already had a zero balance account there and it was closed after sometime in the last 3 years or so. I wanted to open an account with the 25k initial limit and had begun the proceedings and everything and then they made up some reason saying my year of birth in my Aadhaar was not visible properly and then the agent asked me for e-aadhar with my signature and then without any intimation they initiated third party verification saying my year of birth was not visible. The third party verifier also took photocopies of my aadhaar and driving license. Let it be known for a fact that I already have account in Kotak Mahindra and IDFC and Bank of Baroda with the same documents which was opened without any hassle.
                                        Then they deducted the amount which was presented via a cheque and then the agent came back again asking me to sign exactly as I did in my PAN card. I told him that I don't use that signature anymore and that my aadhaar and driving license and all other documents had the same signature. He brought in a signature change form and was blabbering something about requiring the signature for identity uploading purposes. When clearly none of the other banks have this procedure. So I withdrew my application and asked him to promptly begin proceedings to return my 25k initial deposit to open the account via Demand draft or cheque. It's been 15 days and he still has not returned the money and everytime I call him up, he gives a reason which is of the backend team's responsibilty and something else. Pathetic service Axis bank. Return my money as soon as possible or I'm going to lodge a complaint against the Rajarajeshwari Nagar branch of Axis Bank.
                                        Oct 13, 2023
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 12, 2023
                                        Axis Bank Customer Care's response
                                        Hi, we request you to please share us your contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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