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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 251

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S
Shahrukh sid
from Mumbai, Maharashtra
Jun 19, 2019
Resolved
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I am having fraudulent transactions on my debit card with out my concern or otp as below from 6th may 19 onwards

Account number : [protected]

from ecom pur/google *proxy/g.co/h

I lost inr 4500 so far with out my involvement, yet I did not deal with this site for any transaction, my money has been deducted on daily basis yesterday on 18th june I lost almost 1300...
I Request you to help me and refund back my amount.
And i dont want this again in future.
Please let me know if you need any other information.
Jul 20, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2019
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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    D
    divshasharma
    from Delhi, Delhi
    Jun 19, 2019
    Resolved
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    Resolved

    Address: East Jyoti nagar , delhi, New Delhi, Delhi, 110093

    I just received a message stating that your account is debited by Rs.172.98 on 19 jun 19. In the info section it's only mentioning this TIP/SCG.VISA.POS.DT170619/ .
    I didnot even check into any hotel or some thing. i just booked my flight tickets and I already got overcharged with that due to this n that charges.
    Now, after 2 days of booking my flight tickets another 173 rupees are gone.
    i want to know a proper explanation of this.
    Jul 20, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2019
    Axis Bank Customer Care's response
    Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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      N
      Najalin Shaikh
      from Hyderabad, Telangana
      Jun 19, 2019
      Resolved
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      Resolved

      Address: 411057

      Hi,
      I am having Axis bank salary account. They have deducted total 5652.69 rupees till date from Jan 19 without any message and reason.
      I have not received any message from bank that this amount is deducted.
      15 Jun 2019 Consolidated Charges For A/C 3, 970.36
      15 Jun 2019 GST @18% On Charge 714.66
      11 May '19 GST @18% On Charge - Rs140.33
      11 May '19 Consolidated Charges For A/C - Rs779.64
      13 Apr '19 GST @18% On Charge - Rs2.70
      13 Apr '19 Consolidated Charges For A/C - Rs15.00

      I have discussed this with Axis bank customer care. They said that this is for auto debit charges which I have not paid (Insufficient balance to debit the amount).
      Auto debit is for SIP. As it is systematical investment plan, we invest only when we have sufficient money. If the SIP provider company is not taking charges if we are not paying for any particular month then why Axis bank applying these charges?
      People do not invest if they don't have money so who gave authority to this bank to deduct the amount when people don't have sufficient amount?
      I want all my deducted amount back. Otherwise I will close my Axis bank account and will go in consumer court.
      Jul 20, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 19, 2019
      Axis Bank Customer Care's response
      Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
      Jun 19, 2019
      Updated by Najalin Shaikh
      Registered mobile number - +91 [protected]
      Jul 03, 2019
      Updated by Najalin Shaikh
      Any update about my complaint?
      Why it is marked as resolved?
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        K
        Kunalbajaj691
        from Noida, Uttar Pradesh
        Jun 19, 2019
        Resolved
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        Resolved

        Address: House no. 68 B rani ka bagh, Opposite Verka booth, Amritsar, Punjab, 143001

        I have charged 1699 for ECPP ASSISTANCE without any information, I don't want to continue my services .. Refund my money back .

        I have called 4-5 time customer care they are not even pick my call, and i have charged 8-9 INR again and again for making a call. I have again called 4-5 time they are seems to be very busy and the don't want to talk

        Kunal bajaj
        My registered number is [protected]
        Jul 20, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 19, 2019
        Axis Bank Customer Care's response
        Hi, we tried to contact you on your registered contact number, however, the number was switched off. We request you to share your preferred time of contact for us to connect. Sorry for the trouble. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank
        Jun 20, 2019
        Updated by Kunalbajaj691
        I am calling credit card customer care again and again and my number was never switched off because I'm a working mam, and i want to talk to customer care .. and I don't want to continue my services ECPP assistance
        Dear Customer,

        We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

        Regards
        CPP Team
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          S
          sajinbangalore
          from Mumbai, Maharashtra
          Jun 19, 2019
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          I was using Axis account and Credit Card since 2011. I have changed my job in 2014, then shifted to other location, but due to some reasons I didn't receive the new credit card and I've requested customer care to cancel the card via mail and got confirmation mail from that the card has been canceled, but after email confirmation also that card was active and there was .14 Paisa due in that card. I was not aware of .14 paisa due till last year, when I've checked my SIBIL score, it was very low. I've checked the details and found that there was a pending credit card due and that was the same AXIS Bankcard. I've tried to pay the same amount but I was not able to make it because of the new card number which I don't have. Make several calls to customer care but they were not helpful, they were saying like without card number they can't do anything. After several tries, I got help from one of the support person 5 months back, and he said, will raise a request to revert this due amount. But still I'm getting credit card bill and my score also getting affected due to this. Attaching the screenshot of latest card bill. It's more than 4 years now, and yet I didn’t receive any solution from your customer care. reached many branched but nobody was helping me on this.

          Please help me to resolve this issue at the earliest. I am ready to pay the .14 paisa, it would be really helpful if you can solve my SIBIL score issue with this payment.

          Thanks,
          Axis Bank customer support has been notified about the posted complaint.
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            G
            Gayathri Raju
            from Chennai, Tamil Nadu
            Jun 19, 2019
            Resolved
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            Address: Chennai, Tamil Nadu, 600077

            I did not activate that service please refund my money as soon as possible

            Already last year I had the same issue already said to deactivate it
            Again there were debited please deactivate it I Dnt need any secure for my card please refund my money as soon as possible

            The money was again taken from my account please give me a solution please refund my money
            Jul 20, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 19, 2019
            Axis Bank Customer Care's response
            Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              U
              Umesh k,s
              from Nipani, Maharashtra
              Jun 18, 2019
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              Address: Magadi main road thunganagar hero halli new layout, 560091

              I will call 1 year back deactivated oneness staff I am not required please deactivated this year also amount cut don't ignore immediately refund my amount immediately deactivated immediately my amount 1900 please immediately refund which date will be refound myamount send the sms
              Amount deducted time first send the sms after I will directed amount ok
              Axis Bank customer support has been notified about the posted complaint.
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                M
                Megha Dosi
                from Mumbai, Maharashtra
                Jun 18, 2019
                Resolved
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                Resolved

                My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist services without asking my permission and without my approval they deducted money from my account.
                So i contact to axis customer care and one assist customer care yoo but didn't get revert.
                I want my money back.. i want refund as soon as possible.
                I am totally disappointed with this one assist service totally fraud.

                Megha dosi
                Jul 20, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 19, 2019
                Axis Bank Customer Care's response
                Hi, we tried reaching you today, however, unable to connect as the call was not answered. Request you to share a preferred time via DM, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.
                Dear Megha,

                Greetings from OneAssist!!!

                We are sorry to see you go.

                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                We appreciate your patience in the interim.

                Regards

                Team OneAssist
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                  M
                  mugilanbk
                  from Jayamkondacholapuram, Tamil Nadu
                  Jun 18, 2019
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                  Sir i sivakumar, KGS treaders, my a/c no [protected]

                  sir i sent money Mistakenly by wrong account number e-fund transfer amount 1lac 100000/- by 3/5/2019 same axis bank a/c number - [protected] a/c name senthilkumar (branch Tindivanam ). Immediately i said our axis bank manager he said
                  i Disable (lean) that account, so don't worry, no problem. i get that person contact number and address .and i call that person he said i am in Andaman i call you back (smoothly cash transfer in your account ). but i do go lot of time that person house meet him family members and lot of time call that person but no use .till date no answer properly . last one week before he transfer 25000/- in our a/c .i go and get that persons a/c detail for axis bank branch in Tindivanam .that branch head told to me i don't any help reason is no balance for that a/c he withdraw all money . who is help in recover my balance 75000/- pending .
                  sir axis bank is very worst for consumer friendly he said disable then wh o are enable that person a/c, ...pls help for me
                  +2 photos
                  Axis Bank customer support has been notified about the posted complaint.
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                    L
                    Lachu GN
                    from Mumbai, Maharashtra
                    Jun 18, 2019
                    Resolved
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                    Resolved

                    stop ecs mandate payment

                    Address: Kovur, 600122

                    I have given a form to stop ecs mandate on feb 2nd 2019 still the branch didn't take any action even I made many visits to the branch they said it will stop, its on processing, etc almost 4 month over still no use in visiting the bank. Also cheque return charges of Rs. 1300/- each has been debited from my account every month for that also they didn't provide any clarification. I think it's better to close the account with Axis bank have a...
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                    I
                    iprashant2402
                    from Ambikapur, Chhattisgarh
                    Jun 18, 2019
                    Resolved
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                    Resolved

                    Yesterday on dated 17th June, 2019 I have opened an AXIS ASAP bank account through online form filling and providing my ADHAAR and PAN details. I have also deposited Rs.5000.00 in this newly created account. My customer id is[protected].

                    Now, today dated 18th June, 2019 I suddenly received a sms from the bank as "Your A/c XXXX is debited by Rs.5000 on 18th June19. Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."

                    Please note I did not given any consent for account closure. Kindly look ito the issue on an urgent basis and refund the money or reopen my account.
                    Jul 20, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 18, 2019
                    Axis Bank Customer Care's response
                    Hi, we wish to inform you that your Axis ASAP account is closed. The decision has been taken on grounds of Bank's internal policies and operating procedure. Sorry for the trouble. Regards, Team Axis Bank.
                    Jun 18, 2019
                    Updated by iprashant2402
                    Can you please explain specifically on what grounds this decision has been taken? I also had INR 5000 deposited in the account
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                      N
                      Nani Here
                      from Hyderabad, Telangana
                      Jun 17, 2019
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                      my application was rejected and fee not refunded yet

                      Address: 507203

                      I applied for axis Bank young bankers program 2019 and paid fee 500 rupees but they rejected my application by saying that as per their policy they can not proceed with my application as I have a relative working in the bank.
                      They sent me a mail that my refund will be initiated shortly, but till now I haven't got my refund and they don't even reply on email.
                      I am attaching a screenshot from their side.
                      Hazar Bharat Kumarbr...
                      +1 photos
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                      neha jujjuru
                      from Delhi, Delhi
                      Jun 17, 2019
                      Resolved
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                      Resolved

                      Address: Mysore, Karnataka, 570018

                      Dear team,

                      I have received following messages, which says
                      Message
                      Hello! Your a/c no. 913929 has been debited by rs. 118 on 10 jul18 and 14 july18. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

                      I don't think i have issued any such mandate.
                      Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?
                      Jul 20, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 18, 2019
                      Axis Bank Customer Care's response
                      Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        K
                        Karthikeyanv89
                        from Mumbai, Maharashtra
                        Jun 17, 2019
                        Resolved
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                        Address: Chennai, Tamil Nadu, 600096

                        I have axis salary account which got created in 2016 since I left the company I didn't use the axis bank account now when try to login in account it showing -4500 rupees negative balance and when I contacted customer care they are saying my account is dormant and I need to maintain 10000 rupees minimum balance...can some one please assist my contact number is [protected]
                        Jul 20, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 18, 2019
                        Axis Bank Customer Care's response
                        Hi, we tried reaching you today, however unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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                          Deepak Kumar Banerjee
                          from Kolkata, West Bengal
                          Jun 17, 2019
                          Resolved
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                          Resolved

                          Address: Kolkata 700071, Kolkata, West Bengal, 700026

                          An amount of Rs690 has been debited from my above Savings Bank account unilaterally as cash transaction charges etc, without any clarification.
                          On visiting the Branch the same could not be clarified as to why the charges have been imposed.The deduction has been made on 15th June, 2019 when earlier Rs59 was deducted for deposit beyond Office hours.The same is not only unjustified but squizzing out money to increase Bank's earnings.
                          Please do the needful and arrange for refund of the deduction.
                          Thanks and Regards.
                          Deepak Kumar Banerjee
                          Mob. [protected]
                          Jul 19, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 18, 2019
                          Axis Bank Customer Care's response
                          Hi, sorry for the trouble. We are very transparent in terms of charges which are mentioned on our website under the most important terms and conditions of application form and statements. The charge is valid and applicable as per the schedule of charges. Refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx to know about details of the charges. Regards, Team Axis Bank
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                            S
                            Saravanan_Sivakumar
                            from Chennai, Tamil Nadu
                            Jun 17, 2019
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                            Address: 612, Sundara Vinayagar Nagar, Velingapattarai, Orikkai Post, Kanchipuram, Tamil Nadu, 631501

                            Hi,

                            Axis bank is charging 'Consolidated DP charges' for my account every now and then. Even if there is 2 rupees balance, they deduct that amount also as part of the Consolidated DP charges. I did not opt for any of the service and not sure why they keep deducting amount from my account that too without my permission. This is really frustrating and this is stealing from customers account. Kindly take a note of this and do the needful.
                            Axis Bank customer support has been notified about the posted complaint.
                            Jun 17, 2019
                            Updated by Saravanan_Sivakumar
                            I want all the amount back to my account which were debited as part of 'Consolidated DP charges '.

                            Saravanan. S
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                              Shivam8738
                              from Mughalsarai, Uttar Pradesh
                              Jun 17, 2019
                              Resolved
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                              Resolved

                              Address: Chandauli, Uttar Pradesh, 232101

                              I am customer of Axis Bank last many year. On[protected] Bank deducted 102.40+18% GST without any infomation.
                              this type of money never deducted from my account when i coll custmer care they simply say this is Consolidated Charge
                              when i ask which type of charge they say it monthly service charge
                              When i ask which type of charge this and why its not deducted last many year.
                              then they are no ans of my queston.
                              please give me details and credit back my money n my bank account.
                              this type of fraud do openaly but no one take action for it.
                              many people was worried from this type fraud.
                              please take action and credit my money back in mu Account.
                              Thank you
                              a/c no- [protected]
                              customer id[protected]
                              name- shivam
                              branch- mughalsarai
                              +1 photos
                              Jul 20, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 18, 2019
                              Axis Bank Customer Care's response
                              Hi, sorry for the trouble. We are very transparent in terms of charges which are mentioned on our website under the most important terms and conditions of application form and statements. The charge is valid and applicable as per the schedule of charges. Refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx to know about details of the charges. Regards, Team Axis Bank
                              Jun 18, 2019
                              Updated by Shivam8738
                              Here is only information about monthly charges which type of money charge is this
                              And why your team not inform me before deducted money from my account
                              Who give permission to deduct money from my account without any information.

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                                S
                                Shivesh Chauhan
                                from New Delhi, Delhi
                                Jun 17, 2019
                                Resolved
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                                Resolved

                                no notification for amount credit in the account

                                Address: ‎SCO 343-344, Sector 35-B, Chandigarh, Chandigarh, Punjab, 134113

                                I was to receive an amount of rs. 7000 in my axis bank account. the amount was credited last month and i was not informed about it either via email or text message. on 15 June i received a message that a total of rs. 6444 have been debited from my account. now issue is that why didn't the bank informed me about the amount that was credited a month ago? and 2 days from today i got a text saying that amount has been debited. if the customer...
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                                Navnit1
                                from Mumbai, Maharashtra
                                Jun 17, 2019
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 700090

                                I have been charged for ecs miss where the balance was insufficient because of PMBY deducted by axis bank. i added balance same day only but ecs bounced and i am charged. Axis bank is looting customers by such charges. my salary ac is with axis, in such scenarios no other option than to switch bank. 590 IS TOO MUCH. Axis is Earning money from its old customers thinking they don't have other choice. i need refund for this
                                Jul 20, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 17, 2019
                                Axis Bank Customer Care's response
                                Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                  A
                                  Amrish Banerjee
                                  from Mumbai, Maharashtra
                                  Jun 16, 2019
                                  Resolved
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                                  Resolved

                                  Address: 24A Motilal Nehru Road, Kolkata, West Bengal, 700029

                                  While depositing Rs.73, 300/- through debit Card in AXIS bank ATM at Rashbehari Kolkata location, it was showing " Your money is being sorted" when suddenly the machine showed TECHNICAL ERROR and stopped.

                                  The amount got stuck in the machine and was not credited to my account either.

                                  Details are as follows:

                                  Name: Amrish Banerjee
                                  AXIS Bank SB A/c No: [protected]
                                  Terminal ID: APRH25302
                                  AMOUNT: 73300/-
                                  LOCATION: RASHBEHARI, Kolkata.

                                  Thanks & Regards

                                  Amrish Banerjee
                                  [protected]
                                  Jul 19, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 17, 2019
                                  Axis Bank Customer Care's response
                                  Hi, we have taken up the matter for corrective action. Regards, Team Axis Bank
                                  Why is debited 1547 with gst from my account
                                  I have maintained my account also well
                                  Plz resolved the issue.
                                  My number is [protected]
                                  My account is salary account
                                  I also send pictures of my accounts

                                  cash deposit machine, atm - Comment #3460744 - Image #0
                                  [email protected]'s reply, Jun 15, 2019
                                  Not resolved
                                  Axis Bank Customer Care's response, Jun 17, 2019
                                  Verified Support
                                  Hi, we are here to help! Here is a link that will help to address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx Regards, Team Axis Bank.
                                  Plz solve my problem help me out how can I get my money it cuted from my current account
                                  Axis Bank Customer Care's response, Jun 17, 2019
                                  Verified Support
                                  Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx. Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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