Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 29, 2019
Axis Bank Customer Care's response Hi, we wish to inform you that we are looking into the concern raised by you and will get back to you at the earliest. Sorry for the trouble. Regards, Team Axis Bank.
May 30, 2019
Updated by sendhilsugu Dear all,
Again axis bank customer care team extending the days to resolve on this case. They are wrongly cancelled my card due to technical glitz at their end. Why I need to suffer for their product defect. I need an compensation on this case Rs 95000 as same as credit card limit for one month which I have got from axis bank because due to wrongly blocked by axis bank end without any prior intimation at all, and all my plans for my family function ruined due to this.
Which I have already planned to use with my credit card but unfortunately they have cancelled now I am suffering lot due to this issue and my family suffered due to mine.
So kindly take this case in urgent bases and help us to rectify this issue for customer welfare. Hope you understand my situation expecting a solution on this thank you.
May 30, 2019
Updated by sendhilsugu All ready it's been 28 days completed. Not yet cleared
Jun 03, 2019
Updated by sendhilsugu Dear consumer complaint Team,
Can i have any update regarding my case
Jun 03, 2019
Updated by sendhilsugu Already it's been a month i have raised complaint to the Axis bank but it was not yet cleared
Verified Support
Jun 03, 2019
Axis Bank Customer Care's response Hi, as per our telephonic conversation, please be assured that we are working on your concern via service request number 52112186 and will get back to you at the earliest. Sorry for the trouble. Regards, Team Axis Bank
Jun 06, 2019
Updated by sendhilsugu As per phone conversation you requested 2 days for the resolution but now i have not received either any call nor complaint wasn't resolved.
It was already 34 days gone what you guys (Axis Bank) are doing last these many days to solve one complaint? sure i need an compensation on this case. Please note (Consumer Complaint Team) which they have not fulfilled the customer requirement as per mentioned days and this issue is not from my end due to product defect in Axis bank i am facing this issue so they are the responsibility to provide compensation of Rs 95000.
In fact their customer support is not for the customer help purpose they are saving Axis bank from any legal issues like this and making customers fool.
I am sure i have mailed hardly 200 to 300 mails to them and every time they are giving replies like below:
Dear Mr. Kumar,
This is with reference to your email regarding the re-activation of the card.
Please be infomred that we have forwarded this case to the concern team and I request you to revert to us after 04 working days to know the status of this request.
In case you have any other queries you can visit us at www.axisbank.com/support or call us on[protected] or[protected]. (Call charges applicable as per your service provider)
Best Regards,
Jalla Shiva Kumar
Customer Support
Axis Bank
Ans i have called the customer care lot of times and Axis bank not having toll free number they are charging for the customer support hardly i have spent Rs 400 to 600 for contact their customer support end but they are dead silent when i ask status of my case.
In any way they are not given any proper respond kindly look into this case Dear CONSUMER COMPLAINT TEAM you are the final hope
Jun 06, 2019
Updated by sendhilsugu And the NODAL officer of axis bank, PRINCIPAL NODAL officer of Axis bank also not given any replies especially RAKHI SETH NODAL OFFICER not given replies to mails which shows how irresponsible are they.
I had audio proof also which i have communicated with AXIS bank customer care and they are clearly mentioned that the issue is at AXIS bank end only due to technical problem my card was cancelled. If you want i will provide all the proofs. and Mail proof also i had.
DEAR CONSUMER COMPLAINT TEAM PLEASE RESPOND ON THIS WITH IMMEDIATE AFFECT
Jun 10, 2019
Updated by sendhilsugu Why there were no replies even from Consumer complaint team as well. what is the use of this then for the customer.
I need an urgent resolution on this please look into this very serious already ts'e been 40 days are completed.
How negligence you guys are doing the work i need an solution today itself. Otherwise I will go for the legal panel for this case even with consumer complaint team as well not doing the work properly on this case Dear AXIS bank this is the last warning from my end do you got it.
Jun 10, 2019
Updated by sendhilsugu CAN I HAVE UPDATE HERE DEAR CONSUMER COMPLAINT TEAM
Jun 11, 2019
Updated by sendhilsugu 2nd REMINDER
Can i have update in my case???
Jun 12, 2019
Updated by sendhilsugu 3rd REMINDER
Can i have update?
Jun 13, 2019
Updated by sendhilsugu The FINAL REMINDER
Jun 14, 2019
Updated by sendhilsugu Dear public please note this how Axis bank works don't assure axis bank at all they are not resolve your case incase the error happen at their end.
They just leave our complaint simply just like that. They are not at all supportive for customers so please make sure before opening account at AXIS BANK purely the support team was not at all helpful.
I am gonna make extreme level complaint on my case if you face same situation like me if your case was not resolved please type your comments here we will make complaint against the axis bank.
Feel free to comment here if you face this kind of issue.
Sure gonna make very big issue on my case against axis bank.
Greetings from OneAssist!!!
We are sorry to see you go.
We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.
Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.
We appreciate your patience in the interim.
Regards
Team OneAssist