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Axis Bank Complaints & Reviews

2.6
Updated: Jul 18, 2026
Complaints 13017
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Axis Bank reviews & complaints page 259

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S
Shivam8738
from Mughalsarai, Uttar Pradesh
Jun 20, 2019
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Address: Chandauli, Uttar Pradesh, 232101

I coll customer care but no one receive my coll and no response from customer care
A unknown transaction Debit from my credit card
Please give me full information which type of charge debit from my credit card
If my all bill paid previously then this new charge why debit from my credit...
Axis Bank totally fraud company
And totally wrost experience from Axis Bank
Debit Amount- 59.31+18%GST
Jul 31, 2019
Complaint marked as Resolved 
Issue resolved
Axis Bank customer support has been notified about the posted complaint.
Jun 22, 2019
Updated by Shivam8738
When your customer care service not responding my coll then how they notify me
Are you thinking customer is fool
Read my question firstly then reply
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    Umesh k,s
    from Nipani, Maharashtra
    Jun 20, 2019
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    Address: Magadi main road thunganagar hero halli new layout, 560091

    Hello sir my card protection plan not required please deactivated refund my amount immediately
    I will call already one year back one access customer care deactivated my card protection plan deactivated this year also my amount deducted please deactivated refund my amount
    This month also 1900 rupees directed please referred immediately
    Cancelled your card protection plan shortly
    Axis Bank customer support has been notified about the posted complaint.
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      A
      AJ Karthik
      from Bengaluru, Karnataka
      Jun 20, 2019
      Resolved
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      Resolved

      Address: 560102

      Hello

      Its been came to by notice that Rs 1899 has been debited from my account for something called "One Assist Services. I'd like to put it into your kind consideration that no prior intimation had been given to me regarding any kind of deductions. If incase i have opted for any such services by mistake I'd request you to please cancel them and please credit whatever money which was deducted from my account regarding this
      Jul 25, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 20, 2019
      Axis Bank Customer Care's response
      Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon.
      Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
      Dear Customer,

      Greetings from OneAssist!!!

      We regret any inconvenience caused to you.

      We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

      Looking forward to hear from you.

      Regards

      Team OneAssist
      I tried to apply for new chequebook by net banking. It was showing lien reason code. Then i got to know that there is any lien amount on my account.
      Axis Bank Customer Care's response, Jun 20, 2019
      Verified Support
      Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
      Hi, i have saving account in axis bank & when i checked my balance they have deducted 5000 rs from my account written as Consolidated Charges.plz help me to get my money back, these banks are deducting innocent peoples money from their accounts without telling peoples .
      Axis Bank Customer Care's response, Jun 21, 2019
      Verified Support
      Hi, we wish to inform you that the charges incurred are the consolidated charges for your account. Please visit us at https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx to know about the details of the charges. Thanks for writing in! Regards, Team Axis Bank.
      In my account total deduction of conslidated chargs is heavy i have to get rid of it.
      Axis Bank Customer Care's response, Jun 21, 2019
      Verified Support
      Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon.
      Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
      Dear all,
      Axis bank has wrongly debited RS 819.53 from my account . I was not informed about my demat account . I want complete reversal of my entire debited amount .
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        D
        dipannita banerjee
        from Kolkata, West Bengal
        Jun 20, 2019
        Resolved
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        Resolved

        Address: 35, Sadananda Road 1st floor,Kolkata 700026, Kolkata, West Bengal, 700026

        I have a Savings Bank account in your Rashbehari Avenue Branch/Kolkata-700026.The account is held in 3 names viz.Dipannita Banerjee, Deepak Kumar Banerjee and Partha Pratim Banerjee.Account No is [protected].Of late from last 1 month messages regarding transactions are being sent to me as well as the third holder Sri Partha Pratim Banerjee, which is not as per norms.All messages are always sent to the first holder.
        You are requested to look into the matter and immediately stop sending messages to the third holder.
        Thanks and regards.
        Dipannita Banerjee
        Mob No.[protected]
        Jul 26, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 20, 2019
        Axis Bank Customer Care's response
        Hi, we are looking into this and will update you with the status at the earliest. Regards, Team Axis Bank
        Verified Support
        Jun 25, 2019
        Axis Bank Customer Care's response
        Hi, sorry for the delay. As per our records, the official from the branch has spoken to you and have addressed your query.
        Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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          Dipak Muthanna
          from Bengaluru, Karnataka
          Jun 20, 2019
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          Address: No.2 Dipak Cottage,5th Main,15th Cross, K.R.Gardens,Murugeshpalya, 560017

          I use my phone for work.

          i receive at least 3-5 calls daily from Axis Bank. Venting out frustration to these poor phone operators is of no use. Sad how you take advantage of peoples Dumbness in this modern world.

          After calling your customer care i get to know that to deactivate the DND i need to have a Credit card.

          What kind of Sadist Pigs come up with these ideas.
          This has been going on since 3 years.

          IAM FORCED TO DEACTIVATE MY EXISTING AXIS ACCOUNT
          Axis Bank customer support has been notified about the posted complaint.
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            C
            Chanchal469
            from Noida, Uttar Pradesh
            Jun 19, 2019
            Resolved
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            Resolved

            Address: R104/5 Ramesh park Laxmi Nagar Delhi 110092, New Delhi, Delhi, 110092

            Mera naam Chanchal kaur hai mera apke yaha ek ASAP saving Account hai jisse Bina btaye close kar diya Gaya without any information me bhut time branch gayi KYC update karane ke liye but yeh keh kar KYC UPDATE nahi ki circular aana hai uske Baad update kar denge jab account manage nahi kar sakte to open karne ke liye Bolte kyu hai mera Sara kaam ussi account se ho Raha hai and suddenly usse close kar diya Gaya without any information ye bhut galat hai and usme fault sirf bank walo ka hai me kya karu pareshani to mujhe hai bank walo ka to kuch jata nahi sirf haath khade karne aate hai please mera account reopen karwa dijiye please bhut zaruri hai account mera please understand my problem please help me and reopen my account
            Jul 25, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 20, 2019
            Axis Bank Customer Care's response
            Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon.
            Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
            Ek to apne mera account without information close kar diya and bank wale itne careless hai dd Bana jar chase din se courier Kara hua hai Abhi tak nahi pahucha uski bhi koi responsibility nahi hai bank waalo ki har kaam me haath khade kar dete hai ab ne kya karu agr ap account nahi manage kar Paa rahe the to open hi kyu karawaya pareshani to mujhe ho Rahi hai please koi action lijiye meri problem solve kijiye account close hai to reopen karwayiye please help me
            Name - Chanchal kaur
            Account last 4 digit - 2561
            Mob no-[protected]/[protected]
            Axis Bank Customer Care's response, Jun 21, 2019
            Verified Support
            Hi, sorry for the trouble faced. We wish to inform you that the Account once closed can not be reopened. Regards, Team Axis Bank.
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              S
              shalini_datta
              from Kharagpur, West Bengal
              Jun 19, 2019
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              Website: axisbank.com

              I opened the asap axis account, it says on website that it has a feature that one can maintain zero minimum account balance. But after opening the account, i withdrew 1 rupee less than the money that was taken while opening the account. Now after few hours it shows some negative balance. What seems to be the problem? And how can i fix it, urgent help will be appreciated!
              Axis Bank customer support has been notified about the posted complaint.
              I opened my ASAP account in 2018 and it was ZERO balance account. But I am maintaining minimum amount of Rs 500 (AMB) every month. Yesterday I transferred ₹350 from account. Now my balance is showing -500.38( minus balance). What's the reason.
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                B
                Bikash215
                from Mumbai, Maharashtra
                Jun 19, 2019
                Resolved
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                Resolved

                Address: Nagaon, Assam, 782003

                From last 6month I am not using my axis bank account and today I noticed that in my account it’s shows negative(-) 6474₹
                When I call customer care they told me it’s consolidated charges because am not maintained minimum balance of 10000 but when I open my account Bank told me it’s zero balance account so no need to maintain minimum balance. Now they refused to closed my account and branch also doing misbehave with me. Axis bank cheat with me.
                Account number: [protected]
                Jul 20, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 19, 2019
                Axis Bank Customer Care's response
                Hi, we tried reaching you today, however unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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                  Shahrukh sid
                  from Mumbai, Maharashtra
                  Jun 19, 2019
                  Resolved
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                  Resolved

                  I am having fraudulent transactions on my debit card with out my concern or otp as below from 6th may 19 onwards

                  Account number : [protected]

                  from ecom pur/google *proxy/g.co/h

                  I lost inr 4500 so far with out my involvement, yet I did not deal with this site for any transaction, my money has been deducted on daily basis yesterday on 18th june I lost almost 1300...
                  I Request you to help me and refund back my amount.
                  And i dont want this again in future.
                  Please let me know if you need any other information.
                  Jul 20, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 19, 2019
                  Axis Bank Customer Care's response
                  Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    D
                    divshasharma
                    from Delhi, Delhi
                    Jun 19, 2019
                    Resolved
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                    Resolved

                    Address: East Jyoti nagar , delhi, New Delhi, Delhi, 110093

                    I just received a message stating that your account is debited by Rs.172.98 on 19 jun 19. In the info section it's only mentioning this TIP/SCG.VISA.POS.DT170619/ .
                    I didnot even check into any hotel or some thing. i just booked my flight tickets and I already got overcharged with that due to this n that charges.
                    Now, after 2 days of booking my flight tickets another 173 rupees are gone.
                    i want to know a proper explanation of this.
                    Jul 20, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 19, 2019
                    Axis Bank Customer Care's response
                    Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                      Najalin Shaikh
                      from Hyderabad, Telangana
                      Jun 19, 2019
                      Resolved
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                      Resolved

                      Address: 411057

                      Hi,
                      I am having Axis bank salary account. They have deducted total 5652.69 rupees till date from Jan 19 without any message and reason.
                      I have not received any message from bank that this amount is deducted.
                      15 Jun 2019 Consolidated Charges For A/C 3, 970.36
                      15 Jun 2019 GST @18% On Charge 714.66
                      11 May '19 GST @18% On Charge - Rs140.33
                      11 May '19 Consolidated Charges For A/C - Rs779.64
                      13 Apr '19 GST @18% On Charge - Rs2.70
                      13 Apr '19 Consolidated Charges For A/C - Rs15.00

                      I have discussed this with Axis bank customer care. They said that this is for auto debit charges which I have not paid (Insufficient balance to debit the amount).
                      Auto debit is for SIP. As it is systematical investment plan, we invest only when we have sufficient money. If the SIP provider company is not taking charges if we are not paying for any particular month then why Axis bank applying these charges?
                      People do not invest if they don't have money so who gave authority to this bank to deduct the amount when people don't have sufficient amount?
                      I want all my deducted amount back. Otherwise I will close my Axis bank account and will go in consumer court.
                      Jul 20, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 19, 2019
                      Axis Bank Customer Care's response
                      Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                      Jun 19, 2019
                      Updated by Najalin Shaikh
                      Registered mobile number - +91 [protected]
                      Jul 03, 2019
                      Updated by Najalin Shaikh
                      Any update about my complaint?
                      Why it is marked as resolved?
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                        K
                        Kunalbajaj691
                        from Noida, Uttar Pradesh
                        Jun 19, 2019
                        Resolved
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                        Resolved

                        Address: House no. 68 B rani ka bagh, Opposite Verka booth, Amritsar, Punjab, 143001

                        I have charged 1699 for ECPP ASSISTANCE without any information, I don't want to continue my services .. Refund my money back .

                        I have called 4-5 time customer care they are not even pick my call, and i have charged 8-9 INR again and again for making a call. I have again called 4-5 time they are seems to be very busy and the don't want to talk

                        Kunal bajaj
                        My registered number is [protected]
                        Jul 20, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 19, 2019
                        Axis Bank Customer Care's response
                        Hi, we tried to contact you on your registered contact number, however, the number was switched off. We request you to share your preferred time of contact for us to connect. Sorry for the trouble. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank
                        Jun 20, 2019
                        Updated by Kunalbajaj691
                        I am calling credit card customer care again and again and my number was never switched off because I'm a working mam, and i want to talk to customer care .. and I don't want to continue my services ECPP assistance
                        Dear Customer,

                        We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                        Regards
                        CPP Team
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                          sajinbangalore
                          from Mumbai, Maharashtra
                          Jun 19, 2019
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                          I was using Axis account and Credit Card since 2011. I have changed my job in 2014, then shifted to other location, but due to some reasons I didn't receive the new credit card and I've requested customer care to cancel the card via mail and got confirmation mail from that the card has been canceled, but after email confirmation also that card was active and there was .14 Paisa due in that card. I was not aware of .14 paisa due till last year, when I've checked my SIBIL score, it was very low. I've checked the details and found that there was a pending credit card due and that was the same AXIS Bankcard. I've tried to pay the same amount but I was not able to make it because of the new card number which I don't have. Make several calls to customer care but they were not helpful, they were saying like without card number they can't do anything. After several tries, I got help from one of the support person 5 months back, and he said, will raise a request to revert this due amount. But still I'm getting credit card bill and my score also getting affected due to this. Attaching the screenshot of latest card bill. It's more than 4 years now, and yet I didn’t receive any solution from your customer care. reached many branched but nobody was helping me on this.

                          Please help me to resolve this issue at the earliest. I am ready to pay the .14 paisa, it would be really helpful if you can solve my SIBIL score issue with this payment.

                          Thanks,
                          Axis Bank customer support has been notified about the posted complaint.
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                            Gayathri Raju
                            from Chennai, Tamil Nadu
                            Jun 19, 2019
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu, 600077

                            I did not activate that service please refund my money as soon as possible

                            Already last year I had the same issue already said to deactivate it
                            Again there were debited please deactivate it I Dnt need any secure for my card please refund my money as soon as possible

                            The money was again taken from my account please give me a solution please refund my money
                            Jul 20, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 19, 2019
                            Axis Bank Customer Care's response
                            Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                              Umesh k,s
                              from Nipani, Maharashtra
                              Jun 18, 2019
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                              Address: Magadi main road thunganagar hero halli new layout, 560091

                              I will call 1 year back deactivated oneness staff I am not required please deactivated this year also amount cut don't ignore immediately refund my amount immediately deactivated immediately my amount 1900 please immediately refund which date will be refound myamount send the sms
                              Amount deducted time first send the sms after I will directed amount ok
                              Axis Bank customer support has been notified about the posted complaint.
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                                Megha Dosi
                                from Mumbai, Maharashtra
                                Jun 18, 2019
                                Resolved
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                                Resolved

                                My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist services without asking my permission and without my approval they deducted money from my account.
                                So i contact to axis customer care and one assist customer care yoo but didn't get revert.
                                I want my money back.. i want refund as soon as possible.
                                I am totally disappointed with this one assist service totally fraud.

                                Megha dosi
                                Jul 20, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 19, 2019
                                Axis Bank Customer Care's response
                                Hi, we tried reaching you today, however, unable to connect as the call was not answered. Request you to share a preferred time via DM, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.
                                Dear Megha,

                                Greetings from OneAssist!!!

                                We are sorry to see you go.

                                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                We appreciate your patience in the interim.

                                Regards

                                Team OneAssist
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                                  mugilanbk
                                  from Jayamkondacholapuram, Tamil Nadu
                                  Jun 18, 2019
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                                  Sir i sivakumar, KGS treaders, my a/c no [protected]

                                  sir i sent money Mistakenly by wrong account number e-fund transfer amount 1lac 100000/- by 3/5/2019 same axis bank a/c number - [protected] a/c name senthilkumar (branch Tindivanam ). Immediately i said our axis bank manager he said
                                  i Disable (lean) that account, so don't worry, no problem. i get that person contact number and address .and i call that person he said i am in Andaman i call you back (smoothly cash transfer in your account ). but i do go lot of time that person house meet him family members and lot of time call that person but no use .till date no answer properly . last one week before he transfer 25000/- in our a/c .i go and get that persons a/c detail for axis bank branch in Tindivanam .that branch head told to me i don't any help reason is no balance for that a/c he withdraw all money . who is help in recover my balance 75000/- pending .
                                  sir axis bank is very worst for consumer friendly he said disable then wh o are enable that person a/c, ...pls help for me
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Lachu GN
                                    from Mumbai, Maharashtra
                                    Jun 18, 2019
                                    Resolved
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                                    Resolved

                                    Address: Kovur, 600122

                                    I have given a form to stop ecs mandate on feb 2nd 2019 still the branch didn't take any action even I made many visits to the branch they said it will stop, its on processing, etc almost 4 month over still no use in visiting the bank. Also cheque return charges of Rs. 1300/- each has been debited from my account every month for that also they didn't provide any clarification. I think it's better to close the account with Axis bank have a account with some other banks.
                                    Jul 20, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 18, 2019
                                    Axis Bank Customer Care's response
                                    Hi, we apologize for the inconvenience caused! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                      iprashant2402
                                      from Ambikapur, Chhattisgarh
                                      Jun 18, 2019
                                      Resolved
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                                      Yesterday on dated 17th June, 2019 I have opened an AXIS ASAP bank account through online form filling and providing my ADHAAR and PAN details. I have also deposited Rs.5000.00 in this newly created account. My customer id is[protected].

                                      Now, today dated 18th June, 2019 I suddenly received a sms from the bank as "Your A/c XXXX is debited by Rs.5000 on 18th June19. Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."

                                      Please note I did not given any consent for account closure. Kindly look ito the issue on an urgent basis and refund the money or reopen my account.
                                      Jul 20, 2019
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 18, 2019
                                      Axis Bank Customer Care's response
                                      Hi, we wish to inform you that your Axis ASAP account is closed. The decision has been taken on grounds of Bank's internal policies and operating procedure. Sorry for the trouble. Regards, Team Axis Bank.
                                      Jun 18, 2019
                                      Updated by iprashant2402
                                      Can you please explain specifically on what grounds this decision has been taken? I also had INR 5000 deposited in the account
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                                        neha jujjuru
                                        from Delhi, Delhi
                                        Jun 17, 2019
                                        Resolved
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                                        Address: Mysore, Karnataka, 570018

                                        Dear team,

                                        I have received following messages, which says
                                        Message
                                        Hello! Your a/c no. 913929 has been debited by rs. 118 on 10 jul18 and 14 july18. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

                                        I don't think i have issued any such mandate.
                                        Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?
                                        Jul 20, 2019
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 18, 2019
                                        Axis Bank Customer Care's response
                                        Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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