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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 26

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P
Poorna07
from Kanchipuram, Tamil Nadu
Oct 19, 2022
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Date of the transaction - October 6th
Transaction number - [protected]

I have set the auto payment for the loan with Lazypay merchant. And this was my second month of EMI. On October 6th the amount was deducted from my account but it was not processed successfully.
I got calls and messages from Lazypay that they are saying the EMI amount for October month is not been paid so asking me to pay the amount now.
To avoid the daily interest I have paid the merchant again. So I want you to revert my money back.
Nov 28, 2022
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2022
Axis Bank Customer Care's response
Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
Hi, as requested here is my registered mobile number,
[protected]
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    Thara.kn
    from Bengaluru, Karnataka
    Oct 18, 2022
    Resolved
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    Without my permission some amount getting debited from my account, It is mentioned in the statement like PTL/SCG.VISA.POS/15.10.22. If I ask customer care they say if I use my debit card in petrol bunk it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The bunk or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

    If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the why i was not alerted on this. If we repay loan or cc bill you guys keep on msging right why can't do this .

    I need a proper response for this and i need my money back till now which is debited.
    Dec 6, 2022
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 27, 2022
    Axis Bank Customer Care's response
    Hi, we request you to share with us your registered contact number for further assistance in the referred matter. Regards, Team Axis Bank
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      Thara.kn
      from Bengaluru, Karnataka
      Oct 18, 2022
      Resolved
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      Resolved

      Without my permission some amount getting debited from my account, It is mentioned in the statement like TIP/SCG.VISA.POS.DT 181022. If I ask customer care they say if I use my debit card in hotel or some shopping it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The petrol bunk or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

      If this is your process alert us through sms u will be charged certain amount since you swiped with this merchant, you guys correctly charging 15 rs for sms right the what we were not alerted on this. If we repay loan or cc bill you guys keep on msging right why can't do this .

      I need a proper response for this and i need my money back till now which is debited.
      Dec 6, 2022
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 27, 2022
      Axis Bank Customer Care's response
      Hi, we request you to share with us your registered contact number for further assistance in the referred matter. Regards, Team Axis Bank
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        T
        T N Reddy
        Oct 18, 2022
        Resolved
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        Resolved

        Hi,

        My father has a credit card in axis Bank and he took some loan on it, sine last 2 years doesn't have any job, and fallen with heart stroke.

        Now recovery agents are torturing him for the repayment, please consider ge can't pay much but if it is possible in will pay 20% of the outstanding amount please help

        My mail id : [protected]@gmail.com
        Nov 27, 2022
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 27, 2022
        Axis Bank Customer Care's response
        Hi, we request you to share the numbers from which the calls are received for further assistance in the referred matter. Regards, Team Axis Bank
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          B
          bkundu123
          from Bankura, West Bengal
          Oct 18, 2022
          Resolved
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          Resolved

          Address: Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025

          I paid Rs. 16793.41/- as my axis bank myzone credit card bill today i.e; 17.10.22 at 11.58 AM through my linked axis bank savings account successfully. Money has been debited successfully from my account but the outstanding amount was not updated instantly.
          Still my bill is pending from your side, but in credit card payment history it is showing as successful.
          Payment reference No: *********2VTT7
          Amount: 16793.41/-
          Date: 17.10.2022 at 11.58
          If the bill is not paid then where is my money that has been debited from my account? I also received mail from Axis bank about the successful transaction. Why is this happening? Where is my 16793.41/-?

          Check and resolve this issue immediately. It's urgent.
          +2 photos
          Oct 19, 2022
          Complaint marked as Resolved 
          Automatically updated the payment, I just had to wait for two days, company had nothing to do
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 27, 2022
          Axis Bank Customer Care's response
          Hi, we request you to share with us your registered contact number for further assistance in the referred matter. Regards, Team Axis Bank
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            A
            Aryan Arude
            from Pune, Maharashtra
            Oct 18, 2022
            Resolved
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            Resolved

            My name is Aryan Arude and I had ordered Asics Mens Shoes of RS.Amount 3899 in Amazon on 28th September 2022 and after 05 October 2022 I returned this order due to personal reason. And on 05 October 2022
            Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
            [protected] and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
            please kindly respond to this complaint it's very urgent. My card number is [protected]
            Thanks you sir
            Nov 28, 2022
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 27, 2022
            Axis Bank Customer Care's response
            Hi, we request you to share with us your registered contact number for further assistance in the referred matter. Regards, Team Axis Bank
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              Aryan Arude
              from Pune, Maharashtra
              Oct 18, 2022
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              My name is Aryan Arude I had ordered Asics Mens Shoes of RS.Amount 3899 in Amazon on 27th September 2022 and after 04th October 2022 I returned this order due to personal reason. And on 04 October 2002
              Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
              [protected] and told me to fill charge dispute form but Axis Bank doesn't have such policy. So
              please kindly respond to this complaint it's very urgent. My card number is [protected]
              Thanks you sir
              Axis Bank customer support has been notified about the posted complaint.
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                Aryan Arude
                from Pune, Maharashtra
                Oct 17, 2022
                Resolved
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                Resolved

                I ordered 2 products which were Asics shoes on 27th September 2022 and 28th September 2022 respectively which were for the price of ₹ 3899 each. But due to wrong size I returned the order on 4th and 5th October 2022. And after that Amazon initiated the refund when the products reached the sellers and was supposed to be credited to my bank account by 10th October 2022. But I have yet not received the refund amount of both the products to my bank account.
                +2 photos
                Dec 6, 2022
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 27, 2022
                Axis Bank Customer Care's response
                Hi, we request you to share with us your registered contact number for further assistance in the referred matter. Regards, Team Axis Bank
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                  Vaibhav_goyal_10
                  from Haridwar, Uttarakhand
                  Oct 17, 2022
                  Resolved
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                  Address: Dehradun

                  Please waive off the foreclosure charges on car loan account as I already paid 18 emi. Still 5% foreclosure is levid.

                  At the time of agreement it was told that after 12 months of emi no foreclosure charges will be applicable.
                  Nov 19, 2022
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 18, 2022
                  Axis Bank Customer Care's response
                  Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    M
                    Oct 17, 2022
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                    Address: Kozhakkuzhiparambil.Kaipamangalam.Thrissure. 680681. Kerala.India.

                    I have an axis bank account .Account no : [protected] .Cash bank withheld from this account yesterday 16/10/22 without any reason .Please return my cash .Otherwise I will go legally .
                    that
                    Mohamed Naseeb
                    Axis Bank customer support has been notified about the posted complaint.
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                      N
                      Nitin Dhage.
                      Oct 16, 2022
                      Resolved
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                      Resolved

                      Address: Sanket Chaulk , Ahmednagar ,

                      I am Account holder since more than 15 years. Bank has suddenly blocked my account without any official information from 3rd Oct 22 on account of KYC updation. My KYC was already updated in July 22. They even blocked the payment of their own Credit Card which was due on 5th Oct. After my personal visit to the branch they could not do anything
                      They suggest ed to make payment through another bank. In this process payment got delayed by 2-3 days. Now I found that they have charged @ Rs4000/- rs fine and interest on my credit card payment which was @ Rs.7000/- This is totally illogical and like a robbery. You have blocked my account, you have blocked credit card payment and you are charging 50 % fine and interest for 2- 3 days delay.
                      Nov 23, 2022
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 18, 2022
                      Axis Bank Customer Care's response
                      Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        Tyaagaraju
                        from Srikakulam, Andhra Pradesh
                        Oct 15, 2022
                        Resolved
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                        Address: 20-229 old sbi street Narasannapeta

                        Without OTP DEBITED in my flipkart axis bank credit card. Pls justice me
                        Nov 20, 2022
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 18, 2022
                        Axis Bank Customer Care's response
                        Hi Tyaagaraju, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. Once raised, please share the dispute ID with us to check and assist further. Regards, Team Axis Bank.
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                          nakul8795
                          from faridabad, Haryana
                          Oct 15, 2022
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                          Address: mumbai, maharashtra

                          My financial situation is very tough that is why my Axis bank credit card ending with 9486 is due from last 2 month which is already discussed with Axis bank but still I am paying some money every month but still Axis bank shared my contact details with Recovery Agent Mr Alok Kumar (As e told to me) having mobile no [protected] harassing my Family member several times in same day and now they start to calling Office staff. I am requesting him to pay partial amount but he is forcing me to pay full payment of 72K anyhow and same forcing to my father to pay 72K immediate on behalf of me. I am really fed up of my life. I am declaring hereby if i quit my life there will only only Axis bank and this recovery agent will be responsible...
                          Axis Bank customer support has been notified about the posted complaint.
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                            Address: kalamboli
                            Website: axisbank.com

                            I'm Axis bank account holder -In May 2022 -received email on update my KYC-i went online -which shared passport/visa/address proof that's passport -which was submitted but it was rejected 3 times in June-On visited the branch -was informed add one more document but they dint do -it said I have to do it online-on adding it -it was still rejected but on talking to customer service was notified they have raised the complaint. Now last 10 days...
                            +1 photos
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                            arjunsajeev321
                            from Chalakudy, Kerala
                            Oct 14, 2022
                            Resolved
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                            Resolved

                            I have applied for Axis Bank Flipkart credit card on 2 oct 2022. The package have sent via courier agency named delhivery...
                            The package contains only the pin number, the plastic card was missing in the pakage..
                            🔰application ID is C1-[protected]-C1
                            🔰Credit Card application ref no. 29262884
                            🔰DELHIVERY with AWB no.[protected]
                            🔰india post Article No:AX[protected]IN
                            +1 photos
                            Oct 15, 2022
                            Complaint marked as Resolved 
                            The package containing credit card arrived via courtier
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 18, 2022
                            Axis Bank Customer Care's response
                            Hi Arjun, we have raised your concern via SR number[protected] and shall be responded shortly. Regards, Team Axis Bank
                            Verified Support
                            Oct 20, 2022
                            Axis Bank Customer Care's response
                            Hi, we tried to contact you but could not connect, as per our record following were the delivery details-
                            29049936
                            5334XXXXXXXX8926
                            11-Oct-2022
                            DELHIVERY
                            [protected]
                            15-Oct-2022
                            Delivered to consignee
                            Delivered
                            Request you to share image of shipment and also confirm if you had received the shipment in open condition.
                            Regards, Team Axis Bank
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                              S
                              Sadia178692
                              from MORADABAD, Uttar Pradesh
                              Oct 13, 2022
                              Resolved
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                              Resolved

                              Credit card

                              My name is sadia parveen i am a credit card holder of axis bank my credit card no is [protected], i had to close my credit card when i asked to axis bank representative he told me that if you deposit the rs. 11178/- then your credit card will be closed permanently & also your cibil will be repaired permanently for which i have been deposited both charges total outstanding rs.9314.34 + cibil clearance charges 1863 = total Rs.11178/- in...
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                              M
                              mcnil
                              Oct 13, 2022
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                              Address: 396, SANTRAM AGAR, MANJIPURA ROAD, NADIAD

                              Myself Patel Nileshkumar Mohanbhai & my account no is [protected] since 2004 in Axis Bank.
                              Now my account is freezed by bank for profile updating on last Thursday & I give my documents on Friday & also communication with RM Mr. Nayan Vajani.
                              Today i.e. 13/10/2022 my account still freezed.
                              I communication with mail to nodal officer, corporate office & branch office but do not reply me & system generated mail with everytime new SR no. generate but not any solution.
                              Axis Bank customer support has been notified about the posted complaint.
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                                prakashawaradi
                                from Pune, Maharashtra
                                Oct 13, 2022
                                Resolved
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                                Resolved

                                Address: Thermax chock
                                Website: www.axisbank.com/?utm_source=branch_locator&utm_medium=brand_website&_ga=2.43251365.1637901843.1665643061-1852477526.1665643061

                                Hi,

                                while depositing money through ATM i have selected the DEBIT card option and amount will debit my account RS1775 i have completed the branch manager next day they told me we will deposit ur money with 3 to 4 days he will not credit the amount since 2 months i m daily visiting branch please suggest me what i can do
                                Nov 19, 2022
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 18, 2022
                                Axis Bank Customer Care's response
                                Hi, we request you to confirm if you hold an account with us. If yes, then please refer to the link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atmminimumcashwithdrawallimitminimumcashwit.aspx and raise a dispute & if already raised, please share with us the dispute id so that we may assist you further. If not, then request you to liaise up with the account holding bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank
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                                  Please increase frequency of 12 and 5 number of brts buses...
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                                  Munish Airtel
                                  Oct 10, 2022
                                  Resolved
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                                  Resolved

                                  Opening of account

                                  Address: 106/2 garden avenue talab tillo jammu

                                  I opened a priority account in ur bank around a week back given u chq amounting to rs 2 lakh for opening account till date you people are not able to processs my account one ms Karuna is der she is so helpful inspite of her health issues she told me she is going to bank to process because no one care in that branch I gave them 15000 earlier also in that also they took 1 month time now they told me we have made a draft and sent u back till...
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