I initiated an outward remittance of GBP 2700 on[protected].
The conversion rate on above mentioned date was 1 INR = 90.74 GBP.
So the total amount must be 2700 * 90.74 = INR 2, 44, 998.
But an amount of INR 2, 59, 329.02 has been debited from my axis savings account. They charged me on rate 1INR = 94 GBP plus some additional charges were added.
I was charged an extra amount of INR 14, 331.
I was informed by an axis bank employee, that bank doesn't charge any extra amount for the service.
Apr 25, 2019
Complaint marked as Resolved
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2019
Axis Bank Customer Care's response Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank
Sampada burte
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