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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
Complaints 12994
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6561
Unresolved
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Axis Bank reviews & complaints page 282

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K
kirubagar
from Ramapuram, Andhra Pradesh
Feb 11, 2019
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Address: Krishnagiri, Tamil Nadu, 635121

Sir on 8 february at 11.33 am i send 1000 rs money send through google pay.. Amount deducted from my corpration bank account.. But that transaction failed.. Then display ur money will reflected within three working days like that still am not receive any money from axis partner bank.. Google transaction id cicagkdsmt3voa.. Upi transaction id[protected].. Please resolved problem asap and refund the money need full.. Disappointed from this...
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    naveenraghu1986
    Feb 11, 2019
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    Address: Thanjavur, Tamil Nadu, 614803

    Dear sir/madam,

    I bought agricultural loan before 2 year in our axis bank, pattukkottai branch. Last year the date 15/11/2018, due to gaja cyclone i lost all my property include home also.in my all property are insured, now i want to claim the corp insurance, regarding this i ask our branch officers they are not responding, so i want to bring this to your attention and i am requesting you to let me know about the procedures to claim my crop insurance..

    Thank you for consider my request,

    Applicant name: naveen raghu. R
    Account number: [protected]
    Branch: pattukkottai
    District: thanjavur
    Sate: tamil nadu

    Best regards,
    Naveen raghu. R
    [protected]@yahoo.co.in
    Mob: [protected]
    Axis Bank customer support has been notified about the posted complaint.
    Sir am using the platinum axis bank credit card past 1 year my card have annual fee, so i don't like to use annual fee or charges for card. Please cancel my card or i need life time free credit card i need immediate action for this. please close my card as son as possible. I need your support
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      S
      Syed hur raza shafi
      from Hyderabad, Telangana
      Feb 10, 2019
      Resolved
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      Resolved

      Address: 500024
      Website: Axis bank gachibowli branch

      I syed hur raza shafi account holder of acis bank have been paying the previous loans to axis bank gachibowli branch and was continuously getting calls to take a new loan. I was commited to get the emi next month but now i am being asked to pay the emi within two days. Bank is no more receiving the calls. I even have the recording regarding the conversation with the bank authorities. I am really disappointed by this fraud techniques and unpleasant behaviour. I kindly request to look into the matter and give me a clear picture
      Contacts details:[protected]
      Mar 26, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 11, 2019
      Axis Bank Customer Care's response
      Hi, sorry for the trouble. We are looking into the concern raised by you and will get back to you at the earliest. Regards, Team Axis Bank
      Verified Support
      Feb 20, 2019
      Axis Bank Customer Care's response
      Hi, sorry for the trouble. We have referred your concern to suspend the loan related calls on your contact number. Regards, Team Axis Bank
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        S
        sangharsh patel
        from Surat, Gujarat
        Feb 9, 2019
        Resolved
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        Resolved

        Address: Surat, Gujarat, 395009

        I deposited money in atm machine, that time my cash is accepted, after that text message came in my phone that * amount is credited in your account but these is not increase my account balance. What is problem. Where i have to go for these. What is exact problem. It's necessary to get my balance. I have called to customer care.. But there is no option given for my problem
        Mar 14, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 11, 2019
        Axis Bank Customer Care's response
        Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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          Sourav365
          from Kolkata, West Bengal
          Feb 9, 2019
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          Address: 741201

          Sir, i, samir chowdhury lives at habibpur of nadia in west bengal. Sir, i am complaining against a banking agency who called me few months ago for an interview of banking job. They took my interview and select me by filling up an application form. Then they told that they will sent the joint letter for which i have to pay rupees 10200 as a security money. But i was unable to afford this amount. Still i gave them rupees 5500 lastly. Till now i have'nt received the joint letter. And the people of this banking sector has kept their phone either switched off or forwarded their number for last 2 months and they behaved very rudely with me.in this condition i want the job as soon as possible and want to get refund my money.
          +1 photos
          Axis Bank customer support has been notified about the posted complaint.
          Feb 09, 2019
          Updated by Sourav365
          Please do something.

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            V
            vaishali kunder
            from Mumbai, Maharashtra
            Feb 9, 2019
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            home loan services

            Address: Thane, Maharashtra, 401208

            No never

            Because of your wrost service

            I am your existing customer. My fisrt home loan disbursement done after lots of followup with your nodal officer.
            Then also again applied for top up loan and same harressement facing this time also.
            My property value is 25 lakh my old loan outstanding is 100000 and we want topup 450000.
            Loan sanctioned in the month of jan 19 but still disbursement...
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            Viren301
            from Allahabad, Uttar Pradesh
            Feb 11, 2019
            Resolved
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            Resolved

            Address: Lucknow, Uttar Pradesh

            My refund of rs.5099 has been processed on 28/01/2019 for the order #[protected] and the amazon give me a time to reflect amount within 04/02/2019. The authorization code (Refund reference number for transaction is [protected]) but amount is not reflect in my bank account so plz refund my money as soon as possible. Name=virendra pratap singh
            Account no.=[protected]
            Mar 15, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 12, 2019
            Axis Bank Customer Care's response
            Hi, we request you to visit the following link: https://bit.ly/2NJKKFo and raise a dispute for said transaction. Sorry for the trouble. Regards, Team Axis Bank.
            Attention Axis bank..Pls note my debit card tracking number [protected] . BLue dart poor service delivered other person ..also not contract details .

            Pls advise how can i get.

            [protected]
            Axis Bank Customer Care's response, Feb 12, 2019
            Verified Support
            Hi, as per our telephonic conversation, we understand that we have addressed your concern. Regards, Team Axis Bank.
            Hello All,

            Don't go with this bank if you think about loan.

            Don't expect Axis will help you in any situation.

            Highly unsatisfied answer with employee included managers and employees also.

            Process is vary vary poor and bad...

            better you can proceed with local bank.

            Thanks
            Axis Bank Customer Care's response, Feb 12, 2019
            Verified Support
            Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
            Sir please my ATM unblock kare ATM no [protected]
            Parderp's reply, Feb 4, 2019
            Sir please my ATM unblock kare ATM no 4095420004171102
            Axis Bank Customer Care's response, Feb 12, 2019
            Verified Support
            Hi, we have checked that your card 409542XXXXXX1102 is active for transactions. Regards, Team Axis Bank
            Hello !
            I have made a NEFT Standard payment to one of my account ..the money got debited from the account . But I were not added to the beneficiary account ..

            STATUS: AC HAS BEEN DEBITED and NEFT REQUEST HAS BEEN posted to RBI

            Receipt : BZIUW9G17255

            Have made the payment yesterday
            Axis Bank Customer Care's response, Feb 12, 2019
            Verified Support
            Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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              RINKUBEN Nitinbhai nayak
              from Vadodara, Gujarat
              Feb 8, 2019
              Resolved
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              Resolved

              Address: Banaskantha, Gujarat, 385001

              I have axis asap account. On 1st december i apply for debit card it delivered me on 5 th december after 2-3 days bank cut 354 rs for debit issues fee but that time my account balance is zero my account going to negative balance -354 rs after i pay that amount of 354 rs. But axis put my 300 rs in lien amount that customers service says i pay the debit card issuance fee but i already paid axis says i don’t pay what i do???
              Mar 11, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 08, 2019
              Axis Bank Customer Care's response
              Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2nTKFTV. Regards, Team Axis Bank.
              Unfortunately my company is having salary account with your stupid bank.. where almost all the employees are useless. I have sent a mail related to my money got locked in lien balance by 14 March 22 and till today havent got the reply.
              It is due to the company harrassing me to forcefully works for them, but I didn't want work for that, that reason, I have to collect my dues from the company, after leaving the company, they paid it, and suddenly they lien marked my all due payment from the bank by help of their home branch, because of the salary account

              I goes to meet my axis Bank branch manager, but they didn't give me a sufficient reply,

              I also told them, and I have all enough proof, of all dues from company, and I also give them all clarification in writing but they didn't accept,

              Can anyone please help to solve this matter??

              My email.id is : dusyant.[protected]@gmail.com
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                Saju.varghese
                from Vijayawada, Andhra Pradesh
                Feb 8, 2019
                Resolved
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                Resolved

                Address: Hyderabad, Telangana, 500052

                Dear sir,

                This is with regards to a home + plot loan application i had submitted in axis bank in november. The application itself was lodge in late and updated on the system on 14 december 2018. I have since been approved form a personal financial of a loan of 30 lacs in december 2018. Post this i have had to wait for over 6 weeks for the technical review to start. On 1st feb i was advised on the phone that the there is no development in the area hence the loan is rejected. When i pointed out that the closest habibation of over 200 house is only at a distance of 200 feet from my property, they advised they will check and get back on 5th of february i was advised that the property is located far from the orr (Ring road) that why it's has been rejected. I have since written to the sales manager in the subject but received no response. Today on 8th february i have been advised that the loan was rejected as it is outside of your geo limits, which i do not understand either. Due to this delayed response from. Axis bank i have lost 3 months and now am in risk of losing my token advance as well as the property. I kindly seek your support to understand what go limits are and why a customer is not made aware of these limits / terms and conditions when the application and feeling is collected from a customer.

                Kind regards
                Saju varghese
                Mar 12, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 08, 2019
                Axis Bank Customer Care's response
                Hi, sorry for the inconvenience. We are here to help! Pls DM us your contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                  Alakunta Baji
                  from Ponnur, Andhra Pradesh
                  Feb 8, 2019
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                  Address: Krishna, Andhra Pradesh, 520015

                  Sir,
                  My pension plan amount not cutting from my account due to 6months please my pran number[protected]. My account is axis bank, my name is alakunta baji. My axis bank account number is [protected] not cut mu amount due to pension plan please verify my problem. My e-mail address is [protected]@gmail.com. Please suggest me what to do to continue to cut my pension plan regularly otherwise tell me an option what to do to regularise my pension plan account as usual as previously how it is '
                  Axis Bank customer support has been notified about the posted complaint.
                  Feb 08, 2019
                  Updated by Alakunta Baji
                  my nsdl pension plan amount not cutting my account

                  Want to closed credit card
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                    P
                    Peer Danish Amin Shah
                    from Sopur, Jammu and Kashmir
                    Feb 7, 2019
                    Resolved
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                    Resolved

                    Address: Pauri Garhwal, Uttarakhand, 190012

                    Sir, with due respect i want to state that i have applied for axis bank online rewards card. So i recieved a mail after one week that your atm card will be delivered by bluedart. So from that day till now i didnt recieved. After going to bluedart office they told me that they have sended it back to headquater of
                    Bluedart from srinagar. So kindly send me card back. That wil be your kindness.
                    Mar 11, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 08, 2019
                    Axis Bank Customer Care's response
                    Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
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                      prakash.p81
                      Feb 7, 2019
                      Resolved
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                      Resolved

                      Address: East Godavari, Andhra Pradesh, 502032

                      I am writing this with regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-xxx. I recently received a bill of amount rs. 300000.

                      This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

                      I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 5 business days. More than 20% is not affordable for me in the present situation.

                      I am ready to settle this as soon as i get the confirmation from your side.

                      Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

                      Please reach out my number: [protected].
                      Mar 11, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 07, 2019
                      Axis Bank Customer Care's response
                      Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
                      Verified Support
                      Feb 07, 2019
                      Axis Bank Customer Care's response
                      Hi, we are here to help! Please provide us with your registered contact number through a DM and we will get back shortly. Regards, Team Axis Bank.
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                        D
                        dayasel
                        Feb 7, 2019
                        Resolved
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                        Resolved

                        Address: 600107

                        I did rejected my personal loan due to huge amount of processing fee, interest % & Insurance premium today at 12.07 PM whereas the loan was processed without my concern today @3.47 PM.

                        I agreed that, earlier I was informed that the interest percentage is 16.99% and 2% processing fee. But later, they charged 18% GST on processing fee and 2500+ as insurance premium.

                        I was able to arrange the money from outside with 12% interest. Please do not deposit the amount to my account.
                        Mar 19, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 07, 2019
                        Axis Bank Customer Care's response
                        Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
                        Feb 08, 2019
                        Updated by dayasel
                        My contact number is [protected]
                        Verified Support
                        Feb 11, 2019
                        Axis Bank Customer Care's response
                        Hi, we have tried contacting you on the number provided on multiple occasions but the call went unattended. Request you to DM us the preferred time to contact. Regards, Team Axis bank.
                        Feb 11, 2019
                        Updated by dayasel
                        I haven't received any call. Not sure which number you tried. please call me [protected]. And I received a call today evening 3:45 pm from +[protected] Thiruvallur branch manager. I requested to call me after 30 mins due to driving. I have recorded voice as well. And, I tried to call the same number thrice but the person was speaking to someone else and I am unable to reach him. I have that evidence as well.

                        I don't understand why you guys speak/tell lie story? Do you think I am stupid?
                        Mar 07, 2019
                        Updated by dayasel
                        Are you there Axis team?
                        My contact number is [protected]
                        Axis Bank Customer Care's response, Feb 8, 2019
                        Verified Support
                        Hi, we are looking into this matter. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank
                        dayasel's [Complaint's author] reply, May 1, 2021
                        Sorry, I won't check this forum. you should have called me to know the matter.but you didn't so i can understand that you're not willing to solve the problem. thanks
                        Very poor service from Axis. I raised my compliant a month ago but still it's not reviewed
                        Axis Bank Customer Care's response, Mar 7, 2019
                        Verified Support
                        Hi, request you to share the loan centre approached for us to check & assist further. Regards, Team Axis Bank
                        dayasel's [Complaint's author] reply, May 1, 2021
                        I have given extra amount and closed your loan. but honestly telling, this was very very poor service. Please do not cheat poor people like us. This money wont help you. I am sure, i will not get anything from my message. still i am satisfied that you guys will not live happily with my money.
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                          trishla P
                          from Bengaluru, Karnataka
                          Feb 7, 2019
                          Resolved
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                          Resolved

                          Address: Azamgarh, Uttar Pradesh, 276001

                          My sister went to the axis bank branch raidopur, azamgarh uttar pradesh in post november pre december for the necessary correction in adhaar card (As this is the center for correction and making of adhaar card).
                          The employee named amit who had less knowledge of correcting adhaar, because it was a minor mistake in it.
                          There was an error in card holder name, just one word, and being a minor she did not carry voter id and driving license not even pan card. She had her birth certificate, marksheets and a policy bond also which is enough to prove the mistaken spelling of her name but tat person did not accept it and told her to bring those document following caste certificate (But general category do not need caste certificate and this certicate is used for caste varification)
                          She being very polite told him all the circumstances where he was going wrong but he was telling her also to bring voter card and pan card to make adhaar card. Which is obviously not possible.
                          Mr. Amit has irritated my sister in such a way that she does not want to go the axis bank which before she was planning to open an minor account with axis bank.
                          Mar 11, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 07, 2019
                          Axis Bank Customer Care's response
                          Hi, we are sorry to hear that. Do DM us your contact details and we will get back soon. Regards, Team Axis Bank.
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                            Raa Gav
                            from Attur, Tamil Nadu
                            Feb 7, 2019
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu, 600118
                            Website: www.axisbank.com

                            I did imps transfer using axis mobile app yesterday 6th feb for 2655 rupees my account debited but receiver did not got amount in his account my imps reference number & e receipt is attached with this complaint taken from axis mobile app check and i request you to kindly refund amount as soon possible.

                            When i intiated transfer it showed that amount to the receiver cannot be completed if he dint received they will refund amount again but still i did not got back even though receiver did not received the payment.

                            Hate this first time disatisfied with this no response in toll free number

                            Vinoth. G.

                            [protected]
                            +2 photos
                            Mar 10, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 07, 2019
                            Axis Bank Customer Care's response
                            Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.
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                              S
                              soumyamohapatra1234
                              from Bhubaneshwar, Odisha
                              Feb 7, 2019
                              Resolved
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                              Resolved

                              Address: Khordha, Odisha, 751007

                              To
                              The manager
                              Customer grievance cell
                              Axis bank credit card dept
                              Mumbai

                              Dear sir/madam,
                              I would like to request you for withdrawal / reversal of annual fees
                              Rs 1500 bill raised against my privilege card mentioned above, because privilege card offer of bank privilege card issuance representative was accepted by me in 2017 with the condition that no annual fees or card issue charge will be collected by axis bank credit card dept. So i request you to take appropriate steps for reversal of bill raised against my privilege card today during office hour, since the due date for payment of said amount is 7.02.2019 failing which i will be compelled to surrender my privilege card immediately. If you verify my card account then you will find huge transaction
                              During the financial year with validity from 01/17 to 01/20 sb account no-[protected], kalpana square branch bhubaneswar

                              With regards,
                              S. S mohapatra
                              Mar 10, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 07, 2019
                              Axis Bank Customer Care's response
                              Hi, we thank you for bringing this to our notice and are looking into this as we are committed to the best possible service for our customers. We will update you with the status at the earliest. Regards, Team Axis Bank
                              Verified Support
                              Feb 07, 2019
                              Axis Bank Customer Care's response
                              Hi, we have tried reaching you today but the call went unattended. Basis our records the charges levied on your Credit card are as per the schedule of charges and basis your positive consent and sign on the application form as well as MITC. Kindly refer MITC (most important terms and conditions) sent across the welcome kit to know more about the charges. Our structure of charges are very transparent and updated across all the documents and websites. Regards, Team Axis Bank.
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                                Rohitloan
                                from Noida, Uttar Pradesh
                                Feb 7, 2019
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110007

                                I am a yes bank customer and few days ago i got a call from one of your customers name madhu whom details are
                                Madhu devi
                                A/c no [protected]
                                Ifsc utib0000054
                                Axis bank
                                She told me she can help me to get the loan and asked for 2300 rs for logio the file and help me to get the loan.
                                I transferred 2300 in her account because i need the loan but not she is not picking my call nor responding pls help to recover 2300 rs from her account

                                Request your help help on priority basis

                                Thanks

                                Madhusudan
                                [protected]
                                +1 photos
                                Mar 15, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Feb 07, 2019
                                Updated by Rohitloan
                                Request your help to fast recovery from her account
                                Feb 08, 2019
                                Updated by Rohitloan
                                Kindly update the status
                                Verified Support
                                Feb 08, 2019
                                Axis Bank Customer Care's response
                                Hi, we are here to help! Here is a link that will help address your concern - https://bit.ly/2OX1KIe Regards, Team Axis Bank.
                                Feb 09, 2019
                                Updated by Rohitloan
                                I m not be able to login on above given link, as I am non axis customer please check and recover my amount urgently and share the complete details of your customers to lodge the FIR
                                Feb 10, 2019
                                Updated by Rohitloan
                                Kindly update the status
                                Feb 15, 2019
                                Updated by Rohitloan
                                Kindly update the status
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                                  Shaifali Bajaj
                                  from Kaithal, Haryana
                                  Feb 6, 2019
                                  Resolved
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                                  Resolved

                                  I sent 505 rs money using phonepe app from my axis bank account no [protected] on 2 feb. 2019 but the transaction was pending for 2 days then on 5 feb. 2019 the transaction was successful but the receiver has not received credit in his account & money has been debited from my account. Please initiate a refund to me. Its not fair to do fraud with customers. The transaction id is p1902021834546445235500 and the utr no is[protected]
                                  Mar 21, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 07, 2019
                                  Axis Bank Customer Care's response
                                  Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.
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                                    Raju Chelpuri
                                    from Hyderabad, Telangana
                                    Feb 6, 2019
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                                    Address: 500081

                                    Today i have purchased an item flipkart when i was proces the amount through net banking i have login into account and submitted otp details after that transaction was failed. So i realized it is some payment get way error but after few mins i got message from axis bank your was debited. what should i do now. i tried make a call to axis bank but call center is not responded properly.
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      Krishnanayak
                                      from Satna, Madhya Pradesh
                                      Feb 6, 2019
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                                      The amount of Rs 1899 was deducted without any reason and no resolution happened even after calling customer care for a long time. also visited the branch but there was no action. The amount was deducted stating a reason one asset service which I have no idea about. And now the company is not even refunding the amount even after several complaints.
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Feb 08, 2019
                                      Updated by Krishnanayak
                                      I called the customer care they have given me a request number 48684162. But still unresolved. kindly update me on the status. i have not received a call or email or any communication on this. Please arrange a call back on [protected]. Thanks
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