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Axis Bank Complaints & Reviews

2.6
Updated: Jul 18, 2026
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Axis Bank reviews & complaints page 285

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S
shekharverma1979
from Shimla, Himachal Pradesh
Feb 26, 2019
Resolved
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Dear sir

A advocate of axis bank called me to settle the credit card dues. He said you have to make a payment of 18000 rupees and your account will be settled. I made a payment of 18000 rupees in september but then he refused to give me the settlement letter. His name is amit and his number is [protected]. Now i am getting calls from the bank to clear the due.

Kindly do the needful and arrange me a settlement letter.

Regards

Shekhar
[protected]
Apr 6, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2019
Axis Bank Customer Care's response
Hi, we have checked and wish to inform you that there are dues pending on your card, hence the calls are made to clear the same. We request you to pay the total outstanding in order to avoid any collection calls. Sorry for the trouble. Regards, Team Axis Bank.
Please reversal in my amount my a/c all ready life time 0 balance but still date
16/02/2019 charges 882.85 and gst 158.91 so please reversal in my a/c i hope
my query sort out do the needful my a/c debited total amount 1200 Rs so please reversal
a/c no- [protected]
Name-- jayesh koshti
mo- [protected]
Hello sir my name ramesh bhinchar i worked in axis bank 6 month.
But still my provident fund not credited in my account.
My emp no- 150024
axis bank ltd., banaswadi, bangalore
This is to inform that we are not getting enough edc roll paper every month.
Called edc section of Edapally branch, but very poor response.so please do the needful, need minimum 20 edc rolls in a month.
I have Asap axis bank account i ve received a msg that my account is debited by Rs 300 and 18%gst for what?? Within 2 or 3 months of my bank account opening... On 2 month i ve order online rewards debit card which cost me 354 rs and then on 2nd month i received a msg of consolidated charge.
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    V
    vnsarma1958
    from Hyderabad, Telangana
    Feb 26, 2019
    Resolved
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    Resolved

    Sir,

    I, v. Nagarana sarma, superintendent (Retired) ii additional junior civil judge's court, district court complex, kadapa-516001 ap., — now residing in
    H-no.5-5-570/1&2 (Plot no.144) flat no.3 first floor, abhyudayanagar road no.9, near abhyudayanagar huda park, chinthalkunta, lb. Nagar, hyderabad-500074 submit that initially i opened aap zero balance account bearing sb account [protected] (Customer id[protected] through online. Later in order to get locker, i approached axis bank vanasthalipuram branch, and opened senior citizen account bank bearing no.[protected] with another customer id., later when i registered sb account in net banking with sb account no. [protected], there i found two sb accounts (1) [protected] (Customer id[protected] and [protected].

    Further i submit that my fixed deposits are linked with [protected] and the interest payable on fixed deposits are being credited to sb. Account no. [protected].

    Later minus balance of rs.50/- was shown against asap sb account no.[protected], then in order to avoid further unnecessary charges i requested at branch to close asap account no. [protected] and on their advise i deposited rs.100/- to meet the minus balance in that account and for closure of asap sb. Account no.[protected]. The bank officials tried their level best to close my asap sb. Account no. [protected], but invain.

    Therefore, i hereby request you to do the needful in closure of my asap savings bank account no.[protected] as early as possible so as to avoid unnecessary charges payable on that account.

    Expecting favourable action in closure of my asap savings bank account no. [protected] and a favourable reply at an early date.

    Thanking you sir,
    Yours faithfully,
    V. Nagarana sarma, superintendent (Retired)
    Ii additional junior civil judge's court, district court complex, kadapa-516001 ap.,
    — now residing in
    H-no.5-5-570/1&2 (Plot no.144) flat no.3 first floor,
    Abhyudayanagar road no.9, near abhyudayanagar huda park,
    Chinthalkunta, lb. Nagar, hyderabad-500074
    Apr 8, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 26, 2019
    Axis Bank Customer Care's response
    Hi, we thank you for bringing this to our notice and are looking into this as we are committed to the best possible service for our customers. We will update you with the status at the earliest. Regards, Team Axis Bank.
    Verified Support
    Mar 02, 2019
    Axis Bank Customer Care's response
    Hi, sorry for the delay. We wish to inform you that as per our records the branch has spoken to you and have addressed your query. Regards, Team Axis Bank.
    Verified Support
    Mar 05, 2019
    Axis Bank Customer Care's response
    Hi, we tried reaching you today, however unable to connect as the number was not answered. Request you to share a preferred time, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.
    Hello team
    MY credit card total outstanding is 82000 .
    last 1 year i pay regular minimum pay due its almost 45000rs
    now i want to settle it m not able to pay full amount your bank employee already know about present situation..
    now i pay only 20% ..
    so please help me regarding this...
    mobile no [protected]
    Sir my account secure code is blocked by typing wrong password when i log in for online transaction i m a student who studied outside india so this is a big prblm for me i cant add my card on any app so kindly help me...!!!
    Axis Bank Customer Care's response, Mar 2, 2019
    Verified Support
    Hi, we are here to help! Please provide us with your registered contact number through a DM and we will get back shortly. Regards, Team Axis Bank.
    Axis Bank Customer Care's response, Mar 5, 2019
    Verified Support
    Hi, we tried reaching you today, however, unable to connect as the number was not answered. Request you to share a preferred time, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.
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      S
      shaunty0202
      from New Delhi, Delhi
      Feb 26, 2019
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      Address: Imperfecto , cyber hub, Gurgaon, Haryana, 122001

      I did two repeated transactions using axis neo credit card and the amount was debited both times then i had to do the transaction using debit card. Initially i thought that the card machine was not working at the outlet but the transaction happened using the debit card. The amount that was deducted was rs. 3410 each time. So, the total amount deducted is rs. 6820. How many days will it take to refund the amount? Its been 4 days but still i have not received any message for refund or initiation
      Axis Bank customer support has been notified about the posted complaint.
      Closed my FD which I had created online but did not get money credited in my account, Surendranagar axis bank
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        V
        vikas kumar191
        from Ahmedabad, Gujarat
        Feb 26, 2019
        Resolved
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        Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

        Still awaiting for your revert. Still got any solutions till now yesterday and today morning one axis bank person called me asking my other banks details and otp n all as bank only say not to share otp and card details here its opposite. Please check hope my case has been taken seriously and resolution will be provided in next 48 hrs. I just need noc letter that all against my card number [protected]. Please provide noc on my mail id. [protected]@yahoo.com.

        Regards,
        Vikas
        [protected]
        Mar 30, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 26, 2019
        Axis Bank Customer Care's response
        Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
        Feb 26, 2019
        Updated by vikas kumar191
        i am not using my registered number any more . I am using my Current number from last 4 years [protected]. this is the only communication source as i am trying to update my new number still no one is helping from bank side.
        Mar 04, 2019
        Updated by vikas kumar191
        my current number in use is [protected] the earlier number was [protected] which was registered with the card and [protected]. please remove it from my cibil and provide me noc letter
        Sir I don't know how to done this transaction without my knowledge which is attached in below for more details so please help me as soon as possible. If you are not helping me then I will go for taking some legal action.
        Thank you
        Axis Bank Customer Care's response, Mar 4, 2019
        Verified Support
        Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2OX1KIe Regards, Team Axis Bank.
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          A
          Abhirajiyan
          from Mumbai, Maharashtra
          Feb 26, 2019
          Resolved
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          Address: 500032

          Unnecessary deduction of a huge amount of rs.6000/- + has been done without any prior intimation. I want a the amount charged back. Have communicated with branches they are just saying that couldn't reverse the amount. This large amount should have been notified before. Such a blank response from people in bank. I cannot afford to pay such large amount. With due respect i want help to get this amount reversed. Atleast give a chance for the person to maintain. Simply ignoring a valuable customer to and eating their money is not that we come to you and try saving money. There may be circumstances that a customer could not maintain balances. Atleast let the customer know before deducting such huge amount. I can definitely not accept the non-reversal of charges. Anyway its not your earned money i am asking my money back. Simply saying its a large amount and cannot be reversed by the bank is not an answer we are earning as well its not a small amount for me too. Again i request to reverse the money back.
          Mar 29, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 26, 2019
          Axis Bank Customer Care's response
          Hi, we are here to help. Here is a link that will give you more information on this topic - http://bit.ly/2N8cGCp Regards, Team Axis Bank.
          Please don't try to give some link and divert the customer i have gone through everything but unless i get my money back from this bank my issue ain't getting resolved. I didn't get any answer for you communication system which needs to send a prior notice of deduction of such huge amount.
          Axis Bank Customer Care's response, Feb 27, 2019
          Verified Support
          Hi, sorry for the inconvenience. We are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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            A
            Aryaman Nath
            from Delhi, Delhi
            Feb 25, 2019
            Resolved
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            Address: Ashok Vihar, New Delhi, Delhi, 110052

            I ordered a camera and laptop from amazon through emi method of axis bank credit card. My credit card was charged on the spot. But unfortunately i had to cancel one of the items while the other item (Laptop) showed that the payment was not procedured. But my credit card was charged. Initially, the emi was automatically being deposited per month for both the items. But last 3 emis was not deducted and the total amount is showing unpaid on my statement. And now the bank has imposed the lien marked on the account
            Mar 29, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 26, 2019
            Axis Bank Customer Care's response
            Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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              R
              raidevendra
              from Bhopal, Madhya Pradesh
              Feb 25, 2019
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              Address: TC-54, wavemall,Vibhuti khand,Gontinagar,Lucknow,Pin-226010, Lucknow, Uttar Pradesh

              Please, cancel the transcation which is being done by me (Account No.-[protected], INB/NEFT/AXIR[protected] on 25/02/2019 of RS.5000/- & pull the fund from beneficiary account(Account No.-[protected], Bank-corporation bank, Indiranagar, Lucknow), credit the same amount to drawee account..Transcation screenshot is already attached for the refeernce..
              Axis Bank customer support has been notified about the posted complaint.
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                Y
                yashamin
                from Khagaria, Bihar
                Feb 25, 2019
                Resolved
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                Resolved

                Address: Bararee near masjid,dhanbad, Dhanbad, Jharkhand, 828133

                I was transacting for rupees 2500 from my canara bank atm card, when everything was done machine started counting my money and then light gone, and machine got stuck, location of atm is azad nagar, bhulli road, wasseypur, dhanbad.

                My bank detail:-

                Name : shamshad alam
                A/c#[protected]
                Branch : digwadih, dhanbad

                Please resolve as soon as possible
                Mar 30, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 25, 2019
                Axis Bank Customer Care's response
                Hi, we request you to liaise up with the account holding bank from where the money has been debited for further assistance. Regards, Team Axis Bank.
                We had make a transcation on 14/02/2019 of Rs. 11249/- Our account number-[protected] and Card No - [protected] transcation failed account debited but not refunded amount so please refund our amount
                Mahendra Suralkar's reply, Feb 23, 2019
                Please refund our amount
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                  J
                  Jeeva Jeeve
                  from Chennai, Tamil Nadu
                  Feb 24, 2019
                  Resolved
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                  Resolved

                  Address: Teachers guild colony villivakkam, Chennai, Tamil Nadu

                  I swiped a card for buying a provision and got two times my amount as been gone and i ask it customer care still not solve it see wen it come loans everything make it easy but refund y so complicated and i leave my work following up u guys pls make it my refund pls and am using like 6year with axis never get like this before my complain no 49006363
                  Mar 30, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 25, 2019
                  Axis Bank Customer Care's response
                  Hi, we are still looking into your concerns vide reference number[protected] and will get back to you shortly. Regret the delay and thank you for your patience and co-operation. Regards, Team Axis Bank.
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                    G
                    Goutham Kondur
                    from Mumbai, Maharashtra
                    Feb 24, 2019
                    Resolved
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                    Resolved

                    Address: 500090

                    I am goutham konduru

                    Having account with following details.
                    Name: goutham konduru
                    Customer id:[protected]
                    Dob: 27/05/1985
                    Mobile: [protected]

                    I have raised for credit card my calling to [protected] for buzz card and provided all details to srinivas on 20/01/2019 who contacted me with number [protected].

                    I have contacted mobile number [protected], [protected],[protected] and [protected] to get the details of my applications. They always says it is in progress and nobody is taking complaint very seriously.

                    I am customer to this bank for more than seven years.

                    Please let me know if you are going to provide credit card immediately or you want me to close all my accounts with the bank effective from 01/03/2019.

                    I can't waste hours to know the status of the credit card every alternate day.
                    Mar 29, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 25, 2019
                    Axis Bank Customer Care's response
                    Hi, we tried reaching you today, however, unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you via inbox and offer necessary assistance. Regards, Team Axis Bank.
                    On 11 February 2019 through axis mobile app 6400 rs has been debited from my account but till now the receiver hasn’t received the money .. helpline number is not working .. email address of axis bank is not working . How to proceed further with this issue . i am very disappointed with this kind of service .. need urgent help.
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                      C
                      csrayyavala
                      from Hyderabad, Telangana
                      Feb 24, 2019
                      Resolved
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                      Address: Hyderabad, Telangana

                      I have used a credit card from acis bank with a limit of 105, 000. After sometym, i was not able to pay the credit card bill. So the card got closed automatically. Later, an executive called me and offered a waiver. I didnt accept it and paid the full amount taking a confirmation thst my cibil will be updated as the card is closed. I paid the total due and it has been an year n till now the card is not closed but they have updsted my cibil as written-off, despite paying the total due. When i spoke with a cust rep, dey asked me to pay 1, 20, 000 rupees as cibil masking amount to update my cibil. Meanwhile i emails as if my card was active with a bill of 500 rupees twice. So i paid 1000 rupees extra for which i requested a refund. But nobody responded till date. Please close my card, refund my 1000 rupees and update my cibil as card is closed n removing the written-off.
                      Mar 28, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 25, 2019
                      Axis Bank Customer Care's response
                      Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon. Regards, Team Axis Bank.
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                        M
                        monu awasthi
                        from Satrikh, Uttar Pradesh
                        Feb 23, 2019
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                        Address: Kanpur, Uttar Pradesh

                        Dear sir / madam
                        I want to know my pf balance online on epfo site but passbook is not shown.in case the place of passbook notification passbook not available on this member i'd as this pertain to exempted establishment (Ie trust). Requested to contact your employer.
                        So kindly update my details and withdraw my pf on my account.
                        I am resigned on my job.

                        Thanks & regards
                        Rahul
                        126385
                        Doj : 26/08/2016
                        Doe : 04/02/2019
                        Mobile [protected]
                        Axis Bank customer support has been notified about the posted complaint.
                        Feb 23, 2019
                        Updated by monu awasthi
                        Dear team,
                        My pf accounts kyc section is pending for approval so kindly approve my kyc details in pf section. I ts is very needfull on my side. My mother is hospitalized and sisters marriage is fixed. Kindly do the needfull.

                        Thanks
                        Rahul
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                          B
                          Bindulyr
                          from Bengaluru, Karnataka
                          Feb 23, 2019
                          Resolved
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                          Resolved

                          Address: F no 203,Akshaya building,pattanagere,Bangalore 560098, 560098

                          I like to participate in bank auction proposed date 13th march 2019 to purchase property in ruby gardens but the authorised officer has not shared any details to my friend who has visited branch and has given written request. As a buyer before purchasing property either from bank or any private real estate company he should check some basic documents like flow of title deed, the original owner of property and his right to sell etc. As per your bank policy you are not sharing any details to interested bidder and inviting us with public notice to put our self into troubles after purchasing property. Sir kindly note that is as where as it is means should not share property document details to interested bidder. We visited andhra bank and syndicate bank to know the details of auction property. They shared the document details after obtaining our letter of request but in your case why rbi has given separate instructions that the bidder has no right to obtain details before participating in auction or after paying 25 percent of bid amount. If you do not care about the bidder interest or concern at all why should we believe you are following loan norms and policies correctly.
                          Mar 29, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 25, 2019
                          Axis Bank Customer Care's response
                          Hi, sorry for the inconvenience. We are here to help! Pls DM us your contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
                          Mar 13, 2019
                          Updated by Bindulyr
                          Dear Sir kindly inform us why your bank is not providing any required documents of auction property to the bidder who is participating in property auction of Axis bank either before or after paying 10% of the EMD amount
                          My ph no [protected]
                          Mail id is [protected]@gmail.com
                          Axis Bank Customer Care's response, Mar 14, 2019
                          Verified Support
                          Hi, we tried reaching you today, however, unable to connect as the number was not reachable. Request you to confirm the details of the branch where the request has been submitted to check further. Regards, Team Axis Bank.
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                            D
                            Dipesh D More
                            from Panhala, Maharashtra
                            Feb 23, 2019
                            Resolved
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                            Resolved

                            Address: Gokul nagar dhanori,pune, Pune, Maharashtra, 411015

                            Hello,
                            I have get instent loan on credit card. My monthly emi is 6585 including gst. I did 6400 rs of payment so remaining amount is 185 and for this amount axis bank deducted 690.43 + 124.28 (Gst) as debit interest on next bill cycle separately. What was calculation god knows.
                            Please help me to get refund. If this not done then i will close my credit card and suggest friends to think before getting credit card of axis bank.
                            Thanks
                            Mar 29, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 25, 2019
                            Axis Bank Customer Care's response
                            Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon. Regards, Team Axis Bank.
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                              P
                              Pappula Goutham
                              from Hyderabad, Telangana
                              Feb 22, 2019
                              Resolved
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                              Resolved

                              Address: Rangareddy, Andhra Pradesh, 500075

                              Hi,

                              I have an account with axis bank champapet branch. Never had issues with your services until last month. I have been regularly receiving calls from your employees for a loan. Not only from champapet branch but from various branches.

                              Today an executive from ranigunj branch ([protected]) had called me and was trying to sell your product (Car loan). I don't usually expect these tele callers to be professional and had to ask her to verify the data before calling customers. I have been receiving calls regularly for the same product and have been requesting your tele callers to note that i wasn't interested in this product and requested them every time to make sure that they don't call back.

                              Even after repeated reminders they keep calling me and today i had told your executive to make sure that they call customers only after verifying the date. I told her that i had resigned from the company as a director and have also mentioned it in the roc. She simply said that if you don't want to receive the calls you should change your phone number and i don't think your tele caller has a right to speak to me or tell me what to do. I had to be rude to her and immediately she started shouting at me. I didn't want to prolong this conversation and when i hung up the phone she called me again and started abusing me.

                              I have sent the whole conversation after the phone call, over messages she kept abusing me. I have shared it with mohan and i am definitely not going to spare your tele caller and would want to know why these tele callers keep calling me when i have already have an rm designated. I receive calls from your branch and also from other branches at least once daily. Do you even understand our situation, 2 days back i receive a call from your bank they say there is no harm in taking a loan at 8.5%. When i don't need a loan why will i take a loan. I think this is some serious issue, either you take action on these people or i will proceed legally.

                              Please make sure that all my accounts and all the products that i have purchased from you are immediately cancelled. I will make a settlement immediately and will not run around your branches to do this. Will make sure that required action is taken against the people who are involved in sharing the date which should have been only with your branch. I am definitely not taking it for granted this time. Check the messages she has sent to me, you people don't have a right to hurt us emotionally and you cannot take us for granted.
                              Mar 28, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 25, 2019
                              Axis Bank Customer Care's response
                              Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                                K
                                Khokanb
                                from Darjiling, West Bengal
                                Feb 22, 2019
                                Resolved
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                                Resolved

                                I tried to recharge my bsnl mobile no [protected] for rs 364.00 but the amount debitted from my account but recharge was unsuccessfull. I got sms from axis bank for transaction as stated below. Please revert my amount to my account.

                                Your a/c 668407 is debited with inr 364.00 on[protected]:19:59 a/c bal is inr 258.65 info: pur/talence technologies/mumbai/talence technologies/seq no 208618. Call [protected] (If in india) if you have not done this transaction.
                                Mar 26, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 23, 2019
                                Axis Bank Customer Care's response
                                Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest. Thanks and regards, Team Axis Bank
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                                  S
                                  Sananda Sarkar
                                  from Delhi, Delhi
                                  Feb 22, 2019
                                  Resolved
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                                  Address: Kolkata, West Bengal, 700107

                                  Axis bank (Branch-golpark kolkata) has frozen my savings a/c without prior information and not allowing me to maintain minimum balance which is rs. 10, 000. At this moment, i am unable to visit their branch and they are deducting charges for insufficient balance. I called one employee in their branch and he is insisting me to visit their branch immediately to unfreeze my account. But when i am saying that it is not possible and waiver my charges or unfreeze my account, so that either i can maintain my balance or close my account, he is saying it is impossible without any logic.
                                  Mar 31, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 22, 2019
                                  Axis Bank Customer Care's response
                                  Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
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                                    V
                                    viswanadhanaidu
                                    from Vepagunta, Andhra Pradesh
                                    Feb 22, 2019
                                    Resolved
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                                    Axis bank is a thief and it's deducting so much of money from customers accounts. It's just having details as consolidated charges and it's not informing to customer before deducting.
                                    It should be intimated to the customers clearly about the charges which are going to deduct from their accounts, through msg, call. Without informing banks should not deduct. This shoould be apply to the banks as a law. Crores of money it's stealing from customer by taking the money amount combinations between 10 to 200 rs. If bank deducted 49 rs from 1 lac customers, it would be 49 lacs. But see, all over india, how many customers it has and how many crores it's collecting without intimations. It's only below 50 rupees to us. But to bank, it's the matter of crores even 10rs from 1 crore customers.
                                    Mar 31, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 22, 2019
                                    Axis Bank Customer Care's response
                                    Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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                                      Yaksha Sharma
                                      from Jaipur, Rajasthan
                                      Feb 22, 2019
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                                      Address: Rajapark Jaipur, 302003
                                      Website: www.axisbank.com

                                      I have salary account in axis bank from my first company after coming out of company i never used that account and i am went out of state for working. I called customer care to close account. But they told need to come to own branch. I went to branch, surrender my card checkbook etc in 2015-16.

                                      Now when i try to open zero balance account & find some problem while opening account then i call customer care and find my account is not closed & balance is 1955 in negative.
                                      How can this possible.
                                      As per rbi guidelines bank can not charge my account after o balance. April 2015 is the last transition month in this account. Now it is 2019. As per the conversation with axis customer care the funny thing come to know is that debit card is expired & they delivered the new one to unknown person.

                                      This act of cheating is not acceptable.
                                      Rbi please take action against it.

                                      My name is yogesh kumar
                                      Mobile no. [protected]
                                      Account no last digit is 716707 (Don't know full a/c no., branch is rajapark jaipur)
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Mar 05, 2019
                                      Updated by Yaksha Sharma
                                      Yesterday I get a call from Tilak Nagar, Jaipur branch where my account ([protected]) is. They told me that you have a Demat account that's why your account did not closed by us. That means they accept that I did raise a account close request And not closed due to Demat account, however they don't intimate me about it otherwise I also close it.
                                      One more thing, I don't know about Demat account, I think sales person did open this account without my knowledge. It is not a good thing. You can see that I don't use this account because I don't know how to use it & I don't need it.
                                      Why you don't hold/close it when you see account is in negative?
                                      Kindly waive off this change & close the account because it is not my fault.
                                      May 08, 2019
                                      Updated by Yaksha Sharma
                                      This complaint still exist.
                                      How can you mark it as solved?
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                                        V
                                        vikas kumar191
                                        from Ahmedabad, Gujarat
                                        Feb 22, 2019
                                        Resolved
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                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

                                        Hi i have take credit card from axis banking on 10/11/2012. Where as there were miss payments letter on i have paid whole amount 33454 to bank to close it on 29/02/2016. But still its reflecting under my cibil score as bank didnt provided noc letter yet. When i have contacted bank team they said 59 rs is pending i have paid that too then took help from credit mantri they said 3800 rs need to pay i have paid that but still its reflecting in cibil due to which i am unable to take loan. I need someone to look into this and help me to get my noc letter and should update the same in my cibil too. My credit card details mentioned below :-
                                        [protected].

                                        Regards,
                                        Vikas
                                        [protected]
                                        Apr 11, 2019
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 22, 2019
                                        Axis Bank Customer Care's response
                                        Hi, we thank you for bringing this to our notice and are looking into this as we are committed to the best possible service for our customers. We will update you with the status at the earliest. Regards, Team Axis Bank
                                        Feb 26, 2019
                                        Updated by vikas kumar191
                                        Still Awaiting for the Solutions . I just need noc Letter thats all . Please provide it as soon as possible on my mail id [protected]@yahoo.com.
                                        Verified Support
                                        Feb 28, 2019
                                        Axis Bank Customer Care's response
                                        Hi, sorry for the delay. As per our records, the CIBIL status has been updated. Also, the NOC has been shared with you. Regards, Team Axis Bank.
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