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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 289

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T
Tejesh Sah
from Siliguri, West Bengal
Jan 14, 2019
Resolved
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I have nre savings account. And today when i received 4500 money from my company to my account. It did not reach my account and when i asked bank they told around 4460 have be deducted for non maintenance of minimum balance. What is this how can they charge soo much for non maintenance. I want my money back. When i checked my balance before transferring it showed 0. So i transferred. It should have shown negative so that i would have talked to bank regarding this but it did not show negative balance and when i transferred money to account they cut all. I lost around 4460 just for non maintenance charge. Now i am going to close this account.
Feb 15, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
Axis Bank Customer Care's response
Hi, we are sorry to hear that. Do DM us your contact details and we will get back soon. Regards, Team Axis Bank.
I just transferred ₹21800 in my account and I got 21285 only, I checked my account statement, It doesn't showing anything regarding ₹515 of deduction, last month also the same thing happened. I'm unable to contact the customer service, they are not picking up the phone.

4460 rs deducted without prior notice. - Comment #3325451 - Image #0
My self Anis javed, I have an account with axis bank baguihati branch.My complaints against ur rajarhat branch, they are treat me as I m a pet of axis bank. Please contact me my [protected].
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    Inamuddin Shaikh
    Jan 14, 2019
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400099

    I have axis bank credit card with with[protected]inamuddin t shaikh) and [protected] (Sabiuddin t shaikh). Both the cards are neo master card for account number [protected]. Please check and resolve the issue as soon as possible coz still my account is - 1290.57 in main account and i want the same to be zero so that i can start transactions with axis bank.

    I have made the settlement agreed amount of rs. 50, 000 on 15 december 2018. Please look into the matter and resolve the issue.

    Thanks and regards,
    Inamuddin shaikh
    Feb 24, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 14, 2019
    Axis Bank Customer Care's response
    Hi, we are here to help! Please provide us with your registered contact details through a DM. We will get back shortly. Regards, Team Axis Bank.
    Jan 15, 2019
    Updated by Inamuddin Shaikh
    [protected] registered contact number
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      B
      Bittu Niraj
      from Indapur, Maharashtra
      Jan 14, 2019
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      I have submitted my salary account for ECS for personal loan but last month I got message that Mandate is failed due to account.. Then I contacted jalgaon branch and shahada branch regarding this matter. I told them to deduct my installment through axis Bank account. They told to submit pan, Aadhar, nach form and an application. But yet I have no message regarding ecs mandate..I am also a permanent bank employee in Dena bank..please solve this matter..
      Axis Bank customer support has been notified about the posted complaint.
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        M
        MinutesOut
        from Delhi, Delhi
        Jan 14, 2019
        Resolved
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        Resolved

        Why is the bank deducting money without information? What is this? I need to close my savings account with axis on an urgent basis. It would be kind of you to atleast help me with this. The credit card account can continue so that i can make my payments. I have cleared my dues as told by the bank (Offcourse, for last three four months not one helped me out, so it came to this. No patience left to explain anything.)

        Please help me close the savings account. My money is not safe with axis.
        Feb 15, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 14, 2019
        Axis Bank Customer Care's response
        Hi, we are sorry to hear that. Do DM us your contact details and we will get back soon. Regards, Team Axis Bank.
        Rs.3, 198 as consolidated charges and Rs.575(GST) deducted from my axis bank savings account on 12/01/2019. Is there any way to recover the money.

        account being debited by bank after settling overdue without any warning - Comment #3323600 - Image #0
        Axis Bank Customer Care's response, Jan 14, 2019
        Verified Support
        Hi, we are here to help. Here is a link that will give you more information on this topic -http://bit.ly/2N8cGCp Regards, Team Axis Bank.
        Dear sir
        Misbehave in bhopa road branch in Muzaffarnagar all customers by cashier mr. Rahul
        Axis Bank Customer Care's response, Jan 14, 2019
        Verified Support
        Hi, we are here to help! Please inbox us your registered contact number and we will get back shortly.
        Regards, Team Axis Bank.
        Dear sir/madam
        I took lon for 100000, unfortunately I had paid my first EMI on[protected] my self 2432
        And second time automatically debted from my account, two time I was paid home can receive my amount
        satyanarayana tadigadapa's reply, Jan 7, 2019
        Dear sir/madam
        I took lon for 100000, unfortunately I had paid my first EMI on 05-01-2029 my self 2432
        And second time automatically debted from my account, two time I was paid home can receive my amount
        Axis Bank Customer Care's response, Jan 15, 2019
        Verified Support
        Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
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          A
          anuragkumar712
          from Virarajendrapet, Karnataka
          Jan 14, 2019
          Resolved
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          Resolved

          Address: Mysore, Karnataka, 570008

          Why my approx 5400 has been deducted as consolidated charges without any prior notice. Till november my account in axis app was in minus balance. But suddenly when i opened my app it showed positive balance, and i thought it has been waived off thats why its not in minus anymore. Why are you misleading the consumers. I even called customer care for this, but still the response was not satisfactory. I have left with no other option but to close my account and file online consumer court case.
          Feb 18, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 14, 2019
          Axis Bank Customer Care's response
          Hi, sorry for the inconvenience. Here is a link that will help address your concern - http://bit.ly/2N8cGCp Regards, Team Axis Bank.
          Hello, One month back I did open my salary account in Axis Bank, still it is not activated, Although I have submitted all the required documents.I am contacting the concerned person from Axis Bank but he is giving me faulty promise every day.If i ask them the reason, they are just ignoring me.
          Axis Bank Customer Care's response, Jan 14, 2019
          Verified Support
          Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
          Hi,
          my self Rahila My Axis bank Debit card is not working in any atm and in shops its getting declined
          I want statement with IFSC code on it but it is not provided. Can anyone tell how to get statement with IFSC code on it.
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            S
            sumankal5123
            from Hyderabad, Telangana
            Jan 14, 2019
            Resolved
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            Address: Guntur, Andhra Pradesh, 522006

            Hi

            There have been fraud going on with the axis bank accounts, either the bank is doing a fraud or the some people who have access to the customer accounts accounts. I have seen some strange transactions which does not show in the statement or mini statement. I have been deduction 2265 from my account, last month i was deduction 961 rupees, but i did not respond, but the bank is taking advantage of the ignorance of the people. This has been the scenario since last 6 months, which i tried to ignore. I have a salary account in axis bank. If this is the case with salary account, what is the status of other customers. This is a fraud bank. Please do not invest in this bank. I am going to take them to court for sure. If anyone is interested can join me.
            Feb 15, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 14, 2019
            Axis Bank Customer Care's response
            Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2pcrvI3 Regards, Team Axis Bank.
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              N
              NIE Indirapuram
              from Delhi, Delhi
              Jan 14, 2019
              Resolved
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              Address: Ghaziabad, Uttar Pradesh, 201014

              Want immediately close credit card.. I v tried to close for a year now no one is helping not even bank itself. If action not taken i ll close my saving account too n never recommend axis bank.. It's better u ppl beg.. Or steal. Having such policy. Mto harassing customer... Big shame.. To sell credit card bank losing it's reputation
              I v been chasing s lot to cancel the card seems they don't want to colse.. Account..
              I went to speak manger they said can't help it's different department
              Now when we call customer service there is long hold
              One day i kept trying in front of bank employee.
              Whole day gone
              Secondly they say it's toll free number.. But they charge call rate i'm customer service call.
              Mean they are making money there too
              We r left with in resolved
              N showing payment dues
              Need when we r asking b to close or block the card it should be initiate immediately
              But process is so tedious one can't get it n had to pay money.. It's cheating on customer
              Bank repuy is on stake it's happening with all most evenyon
              Feb 15, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 14, 2019
              Axis Bank Customer Care's response
              Hi, we are sorry to hear that. Do DM us your contact details and we will get back soon. Regards, Team Axis Bank.
              Yesterday Night in Axis saving account they deducted money 1515 and GST 280 with consolidated charges irony know exactly. TODA morning call to customer service for connecting the executive more than 10 mins...after that I asked how much time connect he told serverdown after that 30 min he disconnect the call

              credit card issued without any consent - Comment #3323571 - Image #0
              Axis Bank Customer Care's response, Jan 14, 2019
              Verified Support
              Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
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                J
                Jangra Brother
                from Narwana, Haryana
                Jan 13, 2019
                Resolved
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                Resolved

                Address: Jind, Haryana, 126116
                Website: axisbank.co.in

                Six month ago axix bank representive call me for to make my neo free lifetime credit card.

                Ok

                I apply and complete my formilities,

                I received a pin from indiapost,

                But till date never received my credit card.
                Why

                Bank branch and representive whom give me offer for card refused to help me,

                How they refused, provide me my credit card again.

                Regards
                Pardeep
                [protected]
                Narwana
                126116
                Jind
                Haryana
                Feb 15, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 14, 2019
                Axis Bank Customer Care's response
                Hi, thanks for writing in. Here is a link that will give you more information on this topic - http://bit.ly/2BywZrb Regards, Team Axis Bank.
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                  M
                  Manojkumarbarpaly
                  from Khetri, Rajasthan
                  Jan 13, 2019
                  Resolved
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                  Resolved

                  Address: Ludhiana, Punjab, 141001

                  Axis bank — closing of axis bank account
                  Manoj kumar on jan 13, 2019
                  Dear sir,

                  I would like to close my account because earlier it was salary account now it is savings account so i can't bare that deduction of consolidation charges already 3 times deducted above 2500 rupees, i can't keep minimum balance so please considered this is my closing request and stop my service today onwards. Now i will transfer my balance to other account. Further i will not keep balance in that account. This is request and closing letter name manoj kumar a/c [protected]
                  Feb 18, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 14, 2019
                  Axis Bank Customer Care's response
                  Hi, sorry for the inconvenience. Here is a link that will help address your concern - http://bit.ly/2N8cGCp Regards, Team Axis Bank.
                  I am pay money by my axis bank accont to my sbi account through phone pe but tranjacion is show successful but 5000 rs is not credited my sbi account and my axis bank accont is debited by 5000 rs
                  UTR NO[protected]
                  AXIS ACCOUNT NO:
                  [protected]
                  NAME VIPUL V RABARI
                  MO NO: [protected]

                  account charge - Comment #3323576 - Image #0
                  account charge - Comment #3323576 - Image #1
                  account charge - Comment #3323576 - Image #2
                  Axis Bank Customer Care's response, Jan 14, 2019
                  Verified Support
                  Hi, sorry for the inconvenience caused. Here is a link that will give you more information on this topic - https://bit.ly/2us5Gcb Regards, Team Axis Bank.
                  I have Axisbank account from 2014 Now Few days. .. axis bank will deduct money from my account ..and the reasone is
                  consulated charges..
                  yesterday when i check my account i saw
                  1515/- RS deduct from my account..for Consulated charges.

                  please do something

                  account charge - Comment #3323580 - Image #0
                  Axis Bank Customer Care's response, Jan 14, 2019
                  Verified Support
                  Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2N8cGCp Regards, Team Axis Bank.
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                    K
                    Kiran Leema
                    from Bengaluru, Karnataka
                    Jan 13, 2019
                    Resolved
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                    Resolved

                    Address: 560094

                    Dear sir,

                    I would like to close my account because earlier it was salary account now it is savings account so i can't bare that deduction of consolidation charges already 2 times deducted above 1000 rupees, i can't keep minimum balance so please considered this is my closing request and stop my service today onwards. Now i will transfer my balance to other account. Further i will not keep balance in that account. This is request and closing letter.

                    My details as follows.
                    A/c [protected]
                    Kiran aryher leema
                    M. G. Road branch
                    Bangalore - 01

                    Communication address (Earlier)
                    #47 laxmi nilaya
                    Near shanideva temple
                    Bhoopasandra main road
                    Bangalore-560094

                    Office address (Earlier)
                    Adarsh primia
                    Adarsh developers
                    Near devegowda petrol bunk
                    Bangalore.

                    Present address

                    #206, second floor,
                    Second cross, aecs layout,
                    Sanjaynagar bangalore-560094.

                    Thanks and regards,

                    Kiran leema
                    Feb 17, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 14, 2019
                    Axis Bank Customer Care's response
                    Hi, for the closure of the account, you need to visit your nearest branch and one of the executives will help you. Regards, Team Axis Bank.
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                      M
                      Mitul Jain mj
                      from Panipat, Haryana
                      Jan 13, 2019
                      Resolved
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                      Resolved

                      Hi team,
                      My name is mitul jain and i am the axis bank account holder. I strongly believe there is someone who will look into it, as a matter of fact i see a deduction on my account for approx 5, 500/- as consolidated charges.
                      Now here is the catch, i visted nearest branch in the first week of jan as i hold this account for more than 2 years but somehow i was not using the account for last 1.5 years. So there was the bank executive by the name of anmol, i met at ashok vihar branch, new delhi and i ckearly asked the gentleman, that i am planning to continue again with axis bank kindly check and lemme know if there are any outstanding charges on my account. The executive mentioned that as i have checked there are no outstanding charges rather than -15/- which was the active status of the account. Yesterday i deposied 6000/- to the same account in order to maintain balance in my account but i was shocked to see that bank deducted 5, 500/- without notifying or taking my consent. This is something which is not digestable as i am a student and 5, 500/- is a huge amount for me which i cannot bear to lose.. I request bank to reverse the charges asap... For further details reach me at e-mail: mitulkundalia. [protected]@gmail.com
                      [protected]
                      Thanks..

                      Warm regards
                      Mitul jain
                      Feb 16, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 14, 2019
                      Axis Bank Customer Care's response
                      Hi, we wish to inform you that the charges incurred are the consolidated charges for your account. Please visit us at https://bit.ly/2Nk5xyr to know about details of the charges. Regards, Team Axis Bank.
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                        Pareek.abhishek3
                        from Jaipur, Rajasthan
                        Jan 13, 2019
                        Resolved
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                        Address: Jaipur, Rajasthan, 302018

                        Hello, my account has been deducted two times with the amount 500 on 15.12.2018 and 4595 on 12.01.2019 and also the 18% gst on it. I want my money back, i dont hav3 demat account with axis bank nor i have bounce cheque nothing then why did they cut my money. I have normal salary account with this, i just want my money back im not business man 4594 is a very big amount for me, im adding the deduction screenshot.
                        +2 photos
                        Feb 16, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 14, 2019
                        Axis Bank Customer Care's response
                        Hi, we wish to inform you that the charges incurred are the consolidated charges for your account. Please visit us at https://bit.ly/2Nk5xyr to know about details of the charges. Thanks for writing in! Regards, Team Axis Bank.
                        Jan 14, 2019
                        Updated by Pareek.abhishek3
                        I have read it already, but why such big charges, and why didn't you guys notified me or sent me any messages about this if something was happening, you cant cut my money suddenly without giving any notification even if im using any service which is chargeable you giys must notify me so that i can stop that. I just want my money back I won't suffer for your laziness or i will complaint further and close this account. Refund my money you cant cheat people like this
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                          praveenkumar 93
                          from Tirunelveli, Tamil Nadu
                          Jan 13, 2019
                          Resolved
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                          Resolved

                          Hi,
                          My customer id is[protected].
                          In the last two months they put more consolidated charges, if i ask the bank customer care and the bank operational manager they are not explaining properly.
                          If you can able to answer me or if you do reimbursement i’ll be fine. Other wise i’ll close my account.
                          You are doing this for a valuable customer..
                          Becoz no one is giving proper responses, in the customer care also they are not responding to calls and in bank also they are not giving proper explanation.

                          Regards
                          Praveen
                          Feb 16, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 14, 2019
                          Axis Bank Customer Care's response
                          Hi, sorry for the inconvenience. Here is a link that will help address your concern - http://bit.ly/2N8cGCp Regards, Team Axis Bank.
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                            R
                            Ravi95
                            from Hyderabad, Telangana
                            Jan 13, 2019
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                            Few hours back i got a message from axis about my money was debited 1000/- + 180/- rs for consolidation charges and tax amount to demart account. I never heard this world before this message then how could i activate to my account and from one hour i'm keep on trying to contact customer care number but no proper response could you people get my money back to my account by morning or else simply i refuse to pay loan amount and credit card bill amount
                            +1 photos
                            Axis Bank customer support has been notified about the posted complaint.
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                              K
                              Kalyani Pande
                              from Pune, Maharashtra
                              Jan 12, 2019
                              Resolved
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                              Resolved

                              Address: Wardha, Maharashtra, 442001
                              Website: Axis bank one assist service complaint

                              I am kalyani ramesh pande
                              Relationship no : 3420288
                              Mobile no : [protected]

                              My axis bank account number - (Protected) has been debited by 1899.00 rs for one assist membership.

                              I receive phone calls from this no -91 (Protected regarding one assist service but i do not accept this sevice without my approval they deducted money from my account.

                              So i contacted one assist customer care couple of times in past few days and requested for cancellation of my membership.
                              I am totally disappointed with one assist service and i want my money should be refund as early as possible.

                              Regards
                              Kalyani ramesh pande
                              Feb 14, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 14, 2019
                              Axis Bank Customer Care's response
                              Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
                              Dear Kalyani,

                              Greetings from OneAssist!

                              We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3885856. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

                              Regards,

                              Devendra,

                              OneAssist, Social Media Team.
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                                Pramod Michael
                                from Bengaluru, Karnataka
                                Jan 12, 2019
                                Resolved
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                                Resolved

                                Address: 560003
                                Website: www.axisbank.com

                                Hi i'm pramod i am using axis bank for more than 2 years now and suddenly now they have deducted rs. 3, 347 as consolidated charges, without any prior notice. Please help me get my money back.
                                3, 347 is a big amount for me. I am a person who depends on salary amount for everything, and this is my salary amount which i had kept to pay some of my bills.
                                Before deduction my a/c balance was rs. 7870.37 and after when they deducted rs.3, 347 i transferred my balance to my other bank account to be on a safer side.
                                Please help me on this.
                                +1 photos
                                Feb 14, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 14, 2019
                                Axis Bank Customer Care's response
                                Hi, we wish to inform you that consolidated charges are levied by the Bank depending upon the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://bit.ly/2Nk5xyr. Regards, Team Axis Bank
                                My account was salary account before and after sometime my salary stopped getting credited in this account because i changed my company, and without any prior information the bank just changed this into Rs 10, 000 min balance SB account so that they can grab the money of the poor people easily in a legal way and in a unhealthy manner.
                                Axis Bank Customer Care's response, Jan 21, 2019
                                Verified Support
                                Hi, sorry for the inconvenience. Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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                                  H
                                  hrgmgb
                                  from Ahmedabad, Gujarat
                                  Jan 12, 2019
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                                  Address: 384002

                                  From
                                  Hr - executive
                                  Gujarat multi gas base chemicals pvt. Ltd.
                                  Palavasna, mahesana.
                                  To
                                  Corporate office,
                                  Axis bank.

                                  Date: 12/01/2019 (Date of writing the letter)
                                  Dear sir/madam,
                                  Gujarat multi gas base chemicals pvt ltd. Company is a client of your bank for the past 26 years. And we hold a savings a/c and salary a/c of our employees. I wish to bring to your notice that, your bank staff of branch of mehsana (Bhimnath house radhanpur road mehsana).
                                  We are opened the salary a/c of our employees in your bank at 26th dec, 2018 for salary purpose, and we deposited salary in our employees a/c on 7th jan, 2019 but, out of them our employee mr. Dipkumar rasikbhai patel /a/c no. [protected] did not get his salary in his a/c till the 12th jan, 2019. For this issue we called to branch manager mr. Ravi gandhi, mr. Najarbhai and dayaram multiple times in a day but still they didn’t give any response to us.
                                  I request you to instruct your staff for their responsibility and services and also for apologize letter to our company. And credit the salary in a/c of our employee as soon as possible.
                                  This misbehavior to the customers spoils the image of your bank and your services.
                                  Kindly take the corrective actions regarding this issue.

                                  Yours sincerely,
                                  Jipal sukhadiya.
                                  Hr-executive
                                  Gujarat multi gas base chemicals pvt. Ltd.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    padcu
                                    from Udaipur, Rajasthan
                                    Jan 12, 2019
                                    Resolved
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                                    Resolved

                                    Address: 313001
                                    Website: AXIS BANK

                                    Sir

                                    My salary account with axis bank has been put in lien mode. All my transaction are blocked and i am facing trouble in surviving. If there is debts in my account than kindly converted it in emis, so that i can clear debts and i can survive. As i am your customer form 2004 and till now,

                                    So your are requested to find out some ways as i am salaried person.
                                    Feb 13, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 12, 2019
                                    Axis Bank Customer Care's response
                                    Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                                      sukanyarao
                                      from Bengaluru, Karnataka
                                      Jan 12, 2019
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                                      Address: Bangalore, Karnataka

                                      I was charged a consolidated dp charges of rs. 278.84 and the same has been deducted on 11th jan 2019.

                                      I don't have any demat account opened with axis bank. I request you to return the deducted amount asap.

                                      I have attached the statement deduction screenshot and demat account status screen shot where demat account is not active.

                                      Kindly refund the amount asap and also, stop it from being deducted again and causing trouble. Awaiting your response.
                                      +3 photos
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        S
                                        sujoy singha
                                        Jan 12, 2019
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                                        Address: Kolkata, West Bengal, 700075

                                        Dear customer care / administrative team;

                                        I, mr sujoy singha going to rise a serious concern against your survey park santoshpur branch, kolkata.

                                        One of your customer care executive (Miss sharmistha chanda. Ph: [protected]) of this branch came to my residence & request me to open a savings account of your nearest branch.
                                        As a preferred customer of hdfc bank, i was agreed to open a savings bank account by my name & my wife name too.
                                        My wife clearly told her that she can only open an account as per her post marriage name (Mili dutta singha) which has been agreed by your bank executive. Registry marriage certificate is the only document to prove this name.
                                        Without any clear knowledge about this process, your executive collect 15000/- chq with other document which carrying pre marriage name of my wife mili dutta. Few days later, my wife also submitted registry marriage certificate photocopy as a document.

                                        Now present condition of this savings bank account.

                                        1. Account open almost 30 days before. (A/c no:[protected] / ifsc:utib0001143)
                                        2. Rs 15000/- deposited in this account.
                                        3. Account holder name neither belongs to the name of mili dutta singha nor to mili dutta.
                                        4. Unable to access the debit card to withdraw the amount.
                                        5. “mili dutta singha” this name can’t be process as an account holder name without same name voter id/aadhar card/pan card document. (Asper bank authority)

                                        After this incident we have decided to close this account immediately.

                                        Now you bank customer executive miss sharmistha chanda’s activity mention below.

                                        1. Some time she doesn’t pick up wife phone.
                                        2. If she pick up the phone, telling i am busy today with another customer.
                                        3. Some time she is telling i am not in office today
                                        4. She missed the commitment to come to our residence to process for account closure.
                                        5. Ever she doesn’t bother about this issue.

                                        My wife personally visited 3 times in this branch to close this account, but she failed to process anything due to absence of that particular person who can only resolve this issue.

                                        My simple questions to axis bank administration that

                                        # as a private sector bank, what type of customer service you are providing?
                                        # what type of managership quality have in survey park branch manager who doesn’t aware about an incident happening since last one month?
                                        # what type of irresponsible customer executive controlling this branch?
                                        # how you can harass a lady such a way for a long time.

                                        I want to close my wife’s account & refund the amount with immediate effect. Please do the needful as early as possible. Else i will process for higher step.
                                        I am also not interested to keep a relation with this bank.

                                        Thanks & regards
                                        Sujoy singha.
                                        Senior engineer
                                        Ge healthcare pvt ltd
                                        Millenium city it park.
                                        11th floor. Sector v.
                                        Kolkata 91
                                        Ph : [protected]

                                        Residence:
                                        Kamala mension
                                        122, avenue south.
                                        Santoshpur. Kolkata 700075
                                        Ph: [protected] (Mrs mili dutta singha)
                                        Axis Bank customer support has been notified about the posted complaint.
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