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Axis Bank Complaints & Reviews

2.6
Updated: Apr 16, 2026
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Axis Bank reviews & complaints page 313

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9
901atb
from Mumbai, Maharashtra
Oct 13, 2018
Resolved
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Address: Mumbai City, Maharashtra, 400052

Axis bank issued an unsolicited kingfisher airlines co-branded card to me. I paid off all the dues and did not want the card. They auto renewed the card and charged a renewal fee which they showed as outstanding and then after kingfisher airlines closed - they wrote off that amount. They reported this to cibl and is wrongly showing on my cibil report thereby affecting my credit score. There are cibil agents calling me to "settle" the issue for a payment.. This is very unfair. Please let me know whom to contact to settle this issue.

Regards

Ajit
Nov 15, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2018
Axis Bank Customer Care's response
Hi, we are here to help ! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
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    B
    Banashree barman
    from Kharagpur, West Bengal
    Oct 13, 2018
    Resolved
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    debited rs 1770 from my account without permission

    Address: Uttar Dinajpur, West Bengal, 733130

    Rs 1770 debited from my axis bank account due to demat account.. But i never apply for this... Or any kind of information to give me by bank or agent... I call many time to the sell excuative.. Bt he not responced... I want to refund my money back otherwise i will be closed my account... I can't tolerate this type of cheating...1770 is not small amount for me
    So i will be submit a complain rbi......
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    G
    Gaurav0036
    from Mumbai, Maharashtra
    Oct 13, 2018
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400710

    Hi,

    I have a salary account in axis bank, in mahape navi mumbai branch. I want to inform that they are deducting amounts in the name of "consolidated dp charges" from my account without informing me. I didn't get any notification for that. I have also raised a request to close my demat account but i am not getting any acknowledgement. When i visited their office they are buttering for taking new schemes but not taking any action on complaints.
    Please take some action asap.
    Nov 15, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 13, 2018
    Axis Bank Customer Care's response
    Hi, sorry for the inconvenience. Please provide us with your registered contact details through the inbox. We will get back at the earliest. Regards, Team Axis Bank.
    Oct 13, 2018
    Updated by Gaurav0036
    Contact details
    [protected]
    Verified Support
    Oct 15, 2018
    Axis Bank Customer Care's response
    Hi, thank you for reaching out. We request you to elaborate your concerns, along with your number. We are here to help! Regards, Team Axis Bank.
    Oct 15, 2018
    Updated by Gaurav0036
    I had raised a request for closing my demat account in mahape branch 3-4 months back, but i didn’t get any acknowledgement and now they are charging for demat account again.
    The staff is buttering for new schemes but not working on complaints
    Oct 18, 2018
    Updated by Gaurav0036
    i didn't get any call or any kind of messaged related to my complaint.
    Oct 18, 2018
    Updated by Gaurav0036
    Its customer care number is also worthless, paid high charges and you will never get any resolution.
    This is the worst expereince of mine.
    Contact details
    [protected]
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      G
      Ganeshingle63
      from Mumbai, Maharashtra
      Oct 15, 2018
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      Resolved

      When i join company axis bank's coordinator gave document including demat account and ask to sign it by saying it's free for life time.
      And now after 1.5 year they charge me yearly charges. Which is so fustrating.
      Now i have raise request to close it.

      Please be aware when you are opening salary account. If they offer you demat account just say no because it's not free at all. They are playing with eployees.
      Dec 2, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 16, 2018
      Axis Bank Customer Care's response
      Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
      I have done complaint on toll-free number many times for wrongly charged late fees, but issue not resolved.Again I raised complaint number 44891305 on 22 September, but money is not reimbursed till now.
      Please resolve it ASAP.
      Axis Bank Customer Care's response, Oct 16, 2018
      Verified Support
      Hi, we request you to write to us at [email protected] to seek further clarification on your concern raised. Regards, Team Axis Bank.
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        J
        Jitaditi
        from Ahmedabad, Gujarat
        Oct 13, 2018
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        Ir i am anju devi axis bank account holder my account no is [protected]. And customer id is[protected]. Axis bank branch in sudhar, ludhiana ifsc code is utib0000280. Tata insurance company draw 4300 rs without any information. I complaint so many time. Money debited on 15 sep 18. Axis bank has not refund my debit money. So plz refund my money.
        Sir till now no refund of debit money.
        Axis Bank customer support has been notified about the posted complaint.
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          S
          Shariff Hits
          from Manthani, Telangana
          Oct 12, 2018
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          Address: +91

          Hi,
          I'm a. Inayathulla shariff, this is your one of the middle class customer of axis bank. Im swiped my debit card on your chennai chamiers road branch atm machine, but i did not receive my money 1000 rs but your system as debited my money... Pls, help to gave my money return... (This money for my mother medical treatment)
          Atm name:chamiers road ll
          Station id:s1aw7821
          Swiping time:10.25 to 10.32pm
          Pls check the camera too...

          Thank you,
          Axis Bank customer support has been notified about the posted complaint.
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            A
            avi2avi
            from Mumbai, Maharashtra
            Oct 12, 2018
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            Address: Mumbai City, Maharashtra, 400089
            Website: www.axisbank.com

            Axis bank,
            I am writing this mail second time as i did not get any response back.

            Let me explain again all the scenario.

            I have taken loan of 29.5 lac which is disbursed on 4th april 2018 with loan account number phr??? 7308.
            I have submitted all document for the pmay clss subsidy scheme.
            When almost 6 month gone i want to knew my status for that when subsidy not credited till the time.
            I call cc on 27th september and found that in my file the status is missing. Also i got to know from cc that clss subsidy is credited maximum of 3 months from application. So i lodge a complain number 16905912 for the update details or application id so i can check directly on nhb account for status.
            When i did not get any response called on 3rd oct 2018 when cc told me they did not have any update and will prioritize this ticket so i can get some update by 8th oct.
            Still no response i called on 9th october and updated my complain as per grievance mail sent to axis bank on 3rd oct. When i found no satisfactory response i asked for contact number of chembur loan branch which he refused to provide but assured me he will arrange call back within 3 days with complain number 17028649.
            This i have to ask as the loan boy from axis who have taken all documents refused to provide any assistance and said to call in branch. I amused to hear that as at time of taking loan they promised to provide all facility doorstep before and after loan. Now what is difference remains here choosing private bank.
            Again 3 days completed on 4th day today in evening i received call that they just got my mail and work in progress, till the time i ask something they cut the phone, i call back but no one picked.
            I again called cc but no use they also disconnected the call.

            Finally i don't want any status, please compensate my loss that i am seeking from bank.
            I loose the trust on bank with all the experience till now.
            Axis Bank customer support has been notified about the posted complaint.
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              D
              dibya sarmah
              from Tumkur, Karnataka
              Oct 12, 2018
              Resolved
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              Resolved

              Address: 560048

              Hi sir,

              I like to inform you that i applied for axis bank credit card before two month, i person came from axis bank for appointment, and i also give all the document, after that i didn't get any update from bank site. My take home salary 21000 and salary account also in axis bank, but i don't know why they not process my card.

              My account details
              Acc no - [protected]
              Ifsc c - utib0003407

              Thanks & regards
              Dibya
              Ph - [protected]
              Email - [protected]@gmail.com
              May 14, 2019
              Complaint marked as Resolved 
              it was not resolved
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 12, 2018
              Axis Bank Customer Care's response
              Hi, we request you to share your application number via DM to check and assist you. Sorry for the trouble. Regards, Team Axis Bank.
              Oct 12, 2018
              Updated by dibya sarmah
              i have not received any application number, i received only authentication code for the application, after that i complite the process, now only i dont received any update.i complite application process on 14 August.
              Verified Support
              Oct 15, 2018
              Axis Bank Customer Care's response
              Hi, refer to the link https://bit.ly/2Kypyj9 for information on the credit card status. Regards, Team Axis Bank.
              Oct 15, 2018
              Updated by dibya sarmah
              My Credit Card Status, C1-[protected]-C1 Neo Credit Card *Declined, But I Don't know why my status is declined, please inform me the Error.
              Oct 15, 2018
              Updated by dibya sarmah
              Please Update what to do, And When i get my card.
              Verified Support
              Oct 15, 2018
              Axis Bank Customer Care's response
              Hi, please enter your application credentials on the referred link: https://bit.ly/2FX1Njb to know the status. Thanks for writing in. Regards, Team Axis Bank.
              please tell me what's the process of blocking account, i want to block my axis account.
              My Credit Card Status, C1-[protected]-C1 Neo Credit Card *Declined, But I Don't know why my status is declined, please inform me the Error.
              Axis Bank Customer Care's response, Oct 15, 2018
              Verified Support
              Hi, we request you to DM us your registered mobile number and we will get back to you shortly. Regards, Team Axis Bank
              My Registered Mobile No- [protected]
              Email Id- [protected]@gmail.com
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                A
                Andamanislandtour
                from Darjiling, West Bengal
                Oct 12, 2018
                Resolved
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                Resolved

                without intimation current account closed

                Address: South Andaman, Andaman and Nicobar Islands, 744105

                Sir, i have ca no.[protected] with port blair branch. On 11/10/2018 i had received on message "the a/c balance is rs.0 info brn to acct closed in full and final set" and i called branch manager for getting information in this regard. But manager said i dont know but it was done by mumbai branch your account closed against cheque return. I asked him without intimation how to close my account please give clarification and any intimation...
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                S
                Shafin Shaikh
                from Bhusawal, Maharashtra
                Oct 12, 2018
                Resolved
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                Resolved

                Address: Pune, Maharashtra

                Dear team,

                Kindly know i sent email to axis bank 1 week before to let me know best offers related to pre-approved loan. But till today there is no response from axis.

                Then later on i decided to tranfer my existing loan from axis bank to another bank account. For this i emailed axis team but i m not getting any response or solution.

                Please help me to resolve my issue.

                Thanks,
                Umer tamboli
                Contact no : [protected]
                [protected]@gmail.com
                Nov 27, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 12, 2018
                Axis Bank Customer Care's response
                Hi, we have taken up your concern with our relevant team and will get back to you within 48 working hours. Sorry for the trouble. Regards, Team Axis Bank
                Verified Support
                Oct 23, 2018
                Axis Bank Customer Care's response
                Hi, we understand our Branch official has contacted you and addressed your concern in the referred matter Sorry for the trouble. Please rate your experience on the service offered to you in the referred matter, at the following link: https://bit.ly/2qDNV5q. Regards, Team Axis Bank.
                Purposely axis team is delaying this matter by pasting email template that they will call back with 48 hours. I know that i will surely not get any call on the same.

                Bank account holder name: Umer Yusuf Tamboli

                City : pune

                Registered No: [protected]
                Axis Bank Customer Care's response, Oct 19, 2018
                Verified Support
                Hi, we understand that our Nodal team has already reverted to your concern with reference number 190110981. We request you to write back on the same e-mail for the further clarification. Regards, Team Axis bank
                Its more then 48 hours now. Still no call received.
                Axis Bank Customer Care's response, Oct 19, 2018
                Verified Support
                Hi, our Bank official will contact you shortly to address your concern. Sorry for the trouble. Regards, Team Axis Bank
                Poor service. No one has resolved the issue
                Axis Bank Customer Care's response, Oct 19, 2018
                Verified Support
                Hi, sorry for the trouble. Request you to elaborate your concerns for further assistance. Regards, Team Axis Bank.
                I received called for from axis bank RM Neha wherein I was promised for providing pre approved load but later on No one responded and due to which the consinment taken by me got lost
                Axis Bank Customer Care's response, Oct 23, 2018
                Verified Support
                Hi, we are here to help! Please inbox us your registered contact number and we will get back shortly.
                Regards, Team Axis Bank.
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                  O
                  offu
                  from Bengaluru, Karnataka
                  Oct 11, 2018
                  Resolved
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                  Address: Hyderabad, Telangana

                  Hi

                  My name is mohd omer i am having credit card of axis bank since 2 years recently 4 months back my card gone in one dispute transaction and iam follow up the same in my branch axis bank chandrayangutta hyd 500005 and same iam follow on your customer care numbers iam not getting any response and resolution form both so i request you to look on these they are charged intrest on that amount i will not pay any single amount...

                  Credit card no: [protected]
                  Card holder name : mohd omer
                  Mobile no: [protected]
                  Nov 14, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Oct 11, 2018
                  Updated by offu
                  Hi

                  my bill date is 15 oct and i continous follow up with customer care and my branch i had used only 116000 in 130000 amount but my bill is generate 131000 amount in that they added over limit charges 590 and intrest charged 3000 and 12700 is dispute amount so i request to axis team please help me on these i am suffering from since 4 months you can check my complaints on customer care if its not clear then i didnt paid whole payment and i already share dispute form and merchant letter head on axis bank slash support still npt resolved

                  card holder name :mohd omer

                  card number:[protected]

                  dispute amount:12700

                  over limit :590

                  intrest :3600

                  note : these are the extra amount i will not pay any cost its not my problem iam follow the same from since 4 months
                  Verified Support
                  Oct 12, 2018
                  Axis Bank Customer Care's response
                  Hi, as per service request number[protected], we have not received the complete documents hence we will not be able to raise the dispute. Regards, Team Axis Bank
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                    Vishal Dhamapurkar
                    from Mumbai, Maharashtra
                    Oct 11, 2018
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 400072

                    In past i have my zone credit card of axis bank. Received this card is already block & they sending me statement of 591.0 rs charges due. I already pay this payment but still they send me due payment statement. I had complaint 2 times to their customer care they also saying this card is block & their is no due payment. This all matter effect on my credit score.
                    Nov 12, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 12, 2018
                    Axis Bank Customer Care's response
                    Hi, we are here to help ! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
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                      praveencr7
                      from Pune, Maharashtra
                      Oct 11, 2018
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 411007
                      Website: shine.com

                      I have been charged 6500rs from a online job portal saying it is a registration fee. I contacted the job website but they said these type of frauds can only be chargedback by the bank and they can also blacklist the merchant to whom i paid the amount.

                      I did the transaction using the upi id of my axis bank account through paytm.

                      Mobile number from which i got a call is :- [protected]
                      The upi id was linked to this mobile number :-[protected]
                      Nov 16, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Oct 11, 2018
                      Updated by praveencr7
                      job portal is shine.com
                      Verified Support
                      Oct 12, 2018
                      Axis Bank Customer Care's response
                      Hi, we request you to dm us your registered mobile number and we will get back to you shortly. Regards, Team Axis Bank.
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                        Prasanna12
                        from Hyderabad, Telangana
                        Oct 11, 2018
                        Resolved
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                        Resolved

                        Address: Hyderabad, Telangana

                        I have been axis bank customer since 15 years. I added my mother as joint holder. I updated by pan card no in the account long back. A week back my account was frozen and i could not make any transactions.
                        On calling the customer care i was told that my mother's pan was not updated. My mother is a senior citizen and does not have a pan card. I was told to submit form 60 at the nearest branch.
                        My concern is that there is no communication to me either my phone or sms before freezing my account. This is not the right way to treat a senior customer.
                        Also there is no option to update pan or id card in the online app which is also not acceptable.
                        Nov 11, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 11, 2018
                        Axis Bank Customer Care's response
                        Hi, we are here to help ! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
                        I visited Blue Ridge branch 1 week ago. I requested to close my salary account. Request number is 45201132. But still no action has been taken. Please escalate this and take necessary action.
                        Axis Bank Customer Care's response, Oct 11, 2018
                        Verified Support
                        Hi, we are here to help! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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                          M
                          Manishajay
                          from Vellore, Tamil Nadu
                          Oct 11, 2018
                          Resolved
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                          Resolved

                          Address: Coimbatore, Tamil Nadu, 641105
                          Website: UC browcer

                          Dear sir,
                          I am manikandan my credit card number[protected] this card can't use. Now all so. But my cibil score lass this issues.. This card is told free of cost in bank... But last august 29 i pay amount 1063 this amount lass for me.. Now bank told pay rs 7000.. Totally chairing for me... What this can't understand this proplem... We need correct salvage..

                          Thanks and regards
                          R manikandan.
                          Nov 17, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 11, 2018
                          Axis Bank Customer Care's response
                          Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank
                          Sir maine aeps se 7/10/18 ko 1000 withdro kiye the jo ki faild huye par bal ddebit ho gaya tr detils
                          uid no[protected] mukesh pal ac no [protected]
                          rrn no[protected]
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                            M
                            moupiyapatwary
                            Oct 11, 2018
                            Resolved
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                            Resolved

                            Address: Kolkata, West Bengal, 700075
                            Website: www.axisbank.com

                            On 9th october evening i went to axis bank atm near taratala auto stand to dispense some cash. I tried to dispense 6500/- twice from my boi card but it showed atm service is unavailable for both the atm machines. After 5 mins or so at 5.44 pm & 5.52 pm cash was deducted twice which became 13000/-.

                            I contacted immediately to boi bank and registered a complaint on that day but still the amount is not credited. Attached screenshot.

                            Axis bank atm details:
                            49/2, dh road, thakur bari road, uttar raypur, new alipore, kolkata, west bengal 700034

                            Atm id : cprh3510 & cpan3510
                            Tried to dispense twice of amount 6500. Cash deducted 13000 but didnt dispense.
                            Nov 17, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 11, 2018
                            Axis Bank Customer Care's response
                            Hi, we request you to get in touch with your account holding bank, and they will assist you regarding the ATM dispute. Sorry for the trouble. Regards, Team Axis Bank.
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                              A
                              abhishek ayarkar
                              from Savantvadi, Maharashtra
                              Oct 10, 2018
                              Resolved
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                              Resolved

                              Address: 400705

                              I am using my zone credit card.
                              I had used the credit card to purchased from flipkart of rs 17385. And i have already paid the amount in three transaction.
                              1) date - 30/04/2018 - rs. 8057.17
                              2) date - 12/05/2018 - rs. 6000
                              3) date - 16/06/2018 - rs. 8000

                              As i have paid all the remaining amount in advance
                              Then why you have charged rs. 1902.
                              Which has deducted from my a/c.
                              Nov 11, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 11, 2018
                              Axis Bank Customer Care's response
                              Hi, we are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
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                                nakrani
                                from Surat, Gujarat
                                Oct 10, 2018
                                Resolved
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                                Resolved

                                Address: 395006

                                Hi sir i am anil nakrani from surat i am at axis bank kapodra surat branch 2083 date 10/10/2018 time 1.00 not available cashier on working hours or not sporting axis bank manger or axis bank   Replace all
                                Nov 28, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 12, 2018
                                Axis Bank Customer Care's response
                                Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
                                Verified Support
                                Oct 12, 2018
                                Axis Bank Customer Care's response
                                Hi, we request you to dm us your registered mobile number and we will get back to you shortly. Regards, Team Axis Bank.
                                axis bank branch coad 2083
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                                  Maheeka
                                  from Sirur, Maharashtra
                                  Oct 10, 2018
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 411002

                                  Dear sir
                                  I borrowed axis bank credit card ([protected]) in 2016 when my financial condition was good i paid my regular payment. I am working as a junior clerk in an educational institute my salary is only 13000/- i am not getting my salary in time due to organisation is in loss. Axis bank are asking me to pay 55000/- but due to my financial problem i requested bank for settlement. Bank asking me to pay whole amount of settlement of rs 35000/- which i cant bear. I asked bank to make settlement in 15000/- which i can pay in 6 emi but they refuse to aspect my request. Axis bank employee ms priyanka constantly giving me harassment. Telephone no of ms priyanka ([protected])
                                  We are 7 people in my family all of them are depended on me, my mother and father are heart patient my both sister are blind.in this condition how can i manage to pay 35000/- monthly our medical expenses is rs 3000/-
                                  I am ready to pay 15000/- in 6 emi from month of november.
                                  Nov 10, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 10, 2018
                                  Axis Bank Customer Care's response
                                  Hi, we request you to make the payment of the balance outstanding at the earliest. Sorry for the trouble. Regards, Team Axis Bank
                                  Oct 10, 2018
                                  Updated by Maheeka
                                  To Axis Bank
                                  I am not capable to pay outstanding of Rs 55000/- as I discus continuously with you'll I don't have enough money I request for 15000/- settlement which I can pay in 6 instalment from month of November-2016. I promise every month till 27th you will get your EMI amount.
                                  I hope you'll will understand my problem and corporate me.
                                  Regards
                                  Venkatesh J Naidu
                                  Dear sir,
                                  unsuccessful and please find attached pic & resolve my problems as early as possible

                                  Thanks
                                  Axis Bank Customer Care's response, Oct 10, 2018
                                  Verified Support
                                  Hi, sorry for the inconvenience. Please provide us with details of your concern along with your registered contact details through a DM. We will get back at the earliest. Regards, Team Axis Bank.
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                                    H
                                    Hema26
                                    from Mumbai, Maharashtra
                                    Oct 10, 2018
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                                    This is in regards to the service request no 45456478.
                                    The fraud has happened today morning at 10.53 am and my credit card been used for the same. The transaction amount is rs 2438.
                                    Please note this transaction was not done by me and i will not be liable to pay anything. Kindly check at your end how did this happened when i have never shared my details with anyone.
                                    Plz share the form to upload.
                                    Axis Bank customer support has been notified about the posted complaint.
                                    How the hell ur bank can deduct the amount from my savings account with out my knowledge. What the ### is happening here. Need the explanation now.
                                    Axis Bank Customer Care's response, Oct 10, 2018
                                    Verified Support
                                    Hi, sorry for the inconvenience. Please provide us with your registered contact details through the inbox. We will get back at the earliest. Regards, Team Axis Bank.
                                    Credit card no.[protected] name rohit gujar my card exp date07/16 so why are u on my acount 2018 plz chek and close thiss.i have paid amount 49003.14rs date off 20.11.2014. and also 21.72rs extra plz chek and close this acount imp.
                                    Axis Bank Customer Care's response, Oct 10, 2018
                                    Verified Support
                                    Hi, we are here to help! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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