Axis Bank Complaints & Reviews

Hi I have been deducted around 600rs for past two months from axis bank in my account as consolidated charges.There is no convince response from customer service.I don't know why they are doing this repeatedly.Please help me to get my money back or else I have to close my account from this bank.This is not fair if they do this to all people.We earn money hardly.

Dear Sir,

My name is Amarjeet. I am living in UAE since 2010 and visits India once a year. Since 2010 I am operating NRE account with Axis bank. Whenever I come to India, I also visit Axis bank to invest my savings to get good returns. I have my NRE account in Gurgaon ( Haryana), sector 14 branch.

Last year on August 17- 2017, I visited India and Axis bank. I met Mr. Ankit Paul, NRI customer relationship manager. I had an account balance of 30 lakhs, in fact I had bank FD and wished to renew it. But he advised me to invest in LIC jeevan akshay plan, saying that it will give you better returns than FD. I was not known to this LIC plan and I said him I want to invest my money in such a scheme which would allow me to withdraw my money whenever i need of money.

I also mentioned him i would like to do some research about this policy and then i will decide to invest or not. In the mean time Mr. Ankit called LIC representative from LIC Local office in Gurgaon. I forgot the name of that person, he also apprised me about fixed returns of the policy. I did raise my concern again that can I withdraw my money when i need, both said yes, you can but after one year of investment .

They did not tell me about any withdraw or surrender conditions, even they did not give me any policy related documents to read that day. One more question that i asked them, on surrender the policy after one year if i get the money back in NRE account because i had to invest from my NRE account, both replied yes, you will get your money back in NRE account.

They both said, believe us we are offering you best investment plan. Since I had to go back to my parents house which was 100 km from Gurgaon, so i said them i will come other day, but they insisted that it will take just 20 minutes and need just one or two signatures. I could feel they were not known fully with the policy and documentation, as they were calling here and there to know how to this and that. I did ask them again are you sure, can I surrender policy after one year, again the reply was yes sir, trust us we know everything, system is slow that's why it is taking time.

I did trust them and signed a proposal document and after that they took 2-3 hrs to do online transaction, also they said they will send policy document to my UAE address as I had to come UAE on 25th August. Policy number is[protected]

After reached my parent's house, being suspicious, next day on 18th I again called Mr. Ankit Paul and did e mail asking the same thing about surrender of policy after one year if not cancel my policy and return my sum, he replied the email, sent me some details of the plan, but again there was nothing mentioned about any surrender conditions except that time one year of investment.

E mail conversation attached, which he had sent on my yahoo and gmail.

On 4th June, I again contacted Mr. Ankit asking the process to surrender the policy after having invested for one year. I need money for my daughter's higher education, she has to move Canada or New Zealand. His reply was like a bombshell on my head, he replied, sir as per LIC you can surrender this policy in 2 conditions ( in some medical conditions or if you have moved from India). This information I came to know after 10 months . Attached What app chat with Mr Ankit Paul.

Had been given the correct and proper details of policy at that time i would have never invested my money.Now I am in such a mental stress, you can't imagine. I feel completely cheated by Nexus of LIC and Axis bank representatives.

Sir, I am so tense, can't explain . I can't get ill or produce fake medical reports to get my policy surrendered . I can only say I am settled in UAE since 2010 with my wife and daughters and have no plans to come back in India. I can only produce my family UAE residence visas which gets renew every 02 yrs, erstwhile in 3 years.

I want my hard earned money back which i saved for my daughter's future. Please look into my case and help me . I can come anywhere in India to put my case personally if needed.

I look forward to hearing from you soon.

Kind Regards
Amarjeet

Without my permission some amount getting debited from my account, It is mentioned in the statement like TIP/SCG.UNIVERSAL SERVI/ DT.13-SEP-. If I ask customer care they say if I use my debit card in hotel or some shopping it will be charged. i Am using salary account and what is the use it, why you guys charge me for using debit card. The restaurant or supermarket or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge these hidden chargers.

I need a proper response for this and i need my money back till now which is debited.

On 06/08/2018
I was done transaction of 10000/-at marol police camp, andheri (E) info: cash-atm/cprh02005/7579. But machine not dispense d amount. After sm wait i was cancelled d transaction. Atm machine shows me home screen.
I got sms debited 10000/- aft that instantly file com. No.[protected]
Dispute id-[protected];13/8/18
[protected];16/8/18.
Nt refund
I want it with interest from axis bank dadar branch as early as psbl.

I launched rechake complaint & dispute id no [protected] date 16/8/18 for cctv footage of that day.

Send me the copy of cctv footage of day 06/08/2018. On 06/08/2018

Plz launch my complaint against this matter
Vikram madhukar chavan
Ac no-[protected]
Dadar branch ifsc-utib0000124

I[censored] not gv any reply within 4 days, i’ll go to rti, consumer forem & bank lokpal mumbai.

Account's team is worst... They are making me to call from 6 months and issue not resolved

It is very worst bank that i have seen in all my life

I have been contacting them from last 6 months to deactivate auto debit but still they failed in doing it

They are un necessary debiting the amount from my saving's account from last 3 months even my autodebit is de activated

The below are...

Phone no [protected]
Axis bank ltd khargone sanawad road
Near gayatri trmple khargone 451001

Dear sir or madam,

Ref: account number:[protected]

I would like to request a refund of all the default charges that have been applied to my account. Under the unfair terms in consumer contracts regulations 1999 charges must reflect administration costs and cannot be punitive. I believe that the following [enter details of charges] are unlawful as they do not reflect the true cost of going into an unauthorised overdraft.

Your faithfully lalit khande

To the concerned,

My name is mary and my customer id is 83*848. Holding an account with axis bank for the past 7 years

This is with regards to an issue that am dealing with axis bank for the past 3 months.

I had placed a request for an "edge rewards debit card" in the month of july. I got a confirmation message the same day and the amount of rs. 550 was debited from my account.

I got an information that the professional courier people through whom the card has been dispatched had not been able to reach out, immediately i tried calling them out to ask the issue, however they told me that they will send the courier person again to me. However, after waiting for a day, i did not get any call or any message, and then i called up the courier, they did not answer my call.

Later on august 8th i got a message stating that the card has been returned to the home branch, mylapore, chennai.

I called up the customer service immediately to re-dispatch the card as i currently reside in coimbatore and the customer service gave a false promise stating that the card will be re-dispatched to my address and asked me to wait for 10 days. I waited for 10 days and when called up the customer service as i did not receive the card, they told me that the card has been re-dispatched and that i will have to wait for another week.

However i did not receive the card, when i called up last week, the customer service rep told me that she will send in a request to home branch in mylapore and will ask for re-dispatch details and that i will receive the card,

Still now i did not receive the card and when called up today, the customer service is providing me the old status that the card has been delivered to home branch and they cannot help and by now the card would have reached the "destroy team" and i will have to apply for a newcard and have to pay again.

An unconcerned answer to a customer who holds the account for more than 7 years. I am trying to call my home branch, however, till now no one has attended my call. I

Please let me know what should i do??

Regards,
Frustrated customer

I have been receiving notifications about the consolidated charges put up on my savings bank account ([protected]) form the very beginning when i had my account opened in the axis bank and they were minimal and seemed genuine to me but from the last 1 or 2 months (from 11th of Aug) i have seen a significant amount of increase in the so called "consolidated charges". Not only that i have been charged with almost 750 rupees in the last 1 month, i also don't have any detail about the charges other than it says consolidated charges and i don't use any other services of this bank other than online payments. I need full details of the charges (750 INR) that have been placed on me or i need a waiver on them and if neither is done i need to know the steps to close the account in the axis bank.

Jai mangal ०/०maniram
Vill munder post se mari dist siddharth nagar pin 272151

Mobile no. [protected]
A/c no. [protected]
Gmail. [protected]@gmail.com

Complaint bank name
Axis bank lt ground flour bullinding no 105 partappur bansi siddharth nagar pin 272153

Sir
5 जून 2018 को बस्ती रेलवे टेशन पर hdfcबैंक...

Hi my name is bhawna sodhi

I have salary account in axis bank & when i checked my balance they have deducted 1330 rupees from my account written as consolidated charges. I want my money back, these banks are deducting innocent peoples money from their accounts without telling peoples.

Worst services is provided by axis bank to customer. I am waiting more then 45mins but nobody answered from the customer service centre.

During account opening they dont tell us about any kind of charges and when you do transaction or online payment, they will deduct your money on the name of consolidated charges. Even when u request them through mail they will give you worst customer service.. I really feel that its better to open account in govt bank, don’t open account in privatd bank like axis bank.
It’s a worst bank seriously,

And every time i am charged with consolidate charges, and today again my account is debited with 1330.
I want my money back, i will not wait for 24 hours or 48 hours.

Return it back instantly

First you people deducted 202 rupees then after 2 min you deducted 1127 rupees, what the hell is this..??? Kya tumhara baap dalta hai paisa humare account me ya faltu ka paisa samjha hua hai jo har mahine 500-1000 rup kat lete ho.
In month of august you also deduct 500 rup from my account.

I just want to refund my money back in my account instantly.
And if you don’t refund then i will close my account, and i have 5 more accounts in axis bank i will close that accounts also and it’s a priority account.

Bhawna sodhi
[protected]

I want my money back in my account instantly.

I want to draw you attention about that i am a customer o[censored]r bank. I have a saving a/c no. [protected] in ur bank. On 14/8/2018 ur bank charged (450+81) unnecessary to me. When i go to our branch for this charges they tell us that bank charge for ur more than 5 cash transactions. But i don't about this type of charges because ur bank representative not tell us about this type of charges at the time of opening account they only tell us that plz open a account it's my target. So i heartly request to u plz refund my money in my account.

From last several months axis bank is deduction so much money from my account by saying consolidated charges, tax charges, account maintenance charges, nearly they deduction 500 per month from my account as i am maintaining my minimum balance from last 3 to 4 months and they give me credit card y telling me yearly charges will be only 750 rs with tax and they are charging me 750 + taxes.
Axis bank is literally looting me and too many innocent people this should stop somewhere. When i was opening account in axis bank they told me that there will be only charges if you don't maintain your balance

Hi my name is melwin and today from my axis account ₹5587.50 and gst ₹1005.75.
Never i seen so much amount has been deducted from my account without my knowledge and prior intimation.

I have been using the account from many years and never seen like this

Wen i try to call customer care it's a long hold

No one answers
Kindly refund my money in my account.

Thanks
Melwin mascarenhas
[protected]@gmail.com.

Hi sir
Am venkatesh shetty
Employ deducted from my account 417 + 75 total 492 i can't understand this system why you people not inform msg or mail am not maintain for balance but charges is goingv. Highly swaha... Am debit my amount 8 pm charges is applicable 9 pm ur service is fast like not a this type ur give for other service.. So pls refund my amount as possible soon i will take care next time... Our request customers or good opinion for axis bank pls don't debit this type of charges... I will wait for ur valaubale response...

Thanking you
Venkatesh shetty
[protected]

Hi
I had fraudulent transaction happen on my debit card without my concerne or otp as on today ie 15th september 2018
Ac no [protected] from
Pur/itunes.com/bill/itunes.com/itunes.com/bill/sew no [protected]
I lost inr 999 without my involvement, i never deal with this site for any transaction in the past
Request you to help me and refund back my account.
And i dont want this again in future.
Please let me know if you need any other information.
Regard from
T. Rakesh

Hi sir i am leaving in jabalpur one day axis bank napier town the two person of your bank inform me that the interview process is held in your bank when i reached bank the person taking the interview and he said that you are selected and you give me affidavit from court i give the affidavit and all the document i have submitted he give me a salary form and they take my sign in
A salary form and said tommorow you are coming i go to tommorow and they
Said no vacancy are there whenever any vacancy is there they will call you
There is no vacany he said like that

My complain is related to tranjections. But my cmplain is not solved and your cmplain officers are not talking properly and no any details, no updation about my cmplain. So how can i solve my problem. Already 5 to 7 days i wait to resolve my complaint. But your customer care servise is very bad. Please solved my issue as soon as possible that's why i complain. That's my complain no. [protected].

Hi,

On 8-sep-2018, one my colleague received an abusive call from a person name "sandeep sharma" and he was asking for me. He didn't mention any details about him and abused her on the call.

When i called him on the number which my colleague gave me on 8-sep-2018, then he started abusing me on the call and mentioned that he is the manager in axis bank collections department janak puri new delhi branch. He was highly abusive, he threatened me that he will spoil my life and he will call at my workplace and also to my relatives to spoil my life and image. He said that he will make my life hell. When, i told him that this call is being recorded, he said he is not afraid of anyone and i can take any action. I am feeling very unsafe, because my security has been compromised by axis bank. His name is sandeep sharma and he is calling from phone number +91-[protected] and +91-[protected].

I tried discussing about the credit card settlement procedure during the conversation and how this matter can be closed as i have dues for about 80-90 thousand rupees with axis bank and i am ready to make payment from next month onwards. I told him that i could not make any payment in last 1.5 year because i was job less for more than a year. Instead, of providing any guidance, he started abusing more and he said that he knows how to handle people like me. The kind of language he was using on the call was unacceptable. I requested him to be polite or if i can speak to his senior or someone else who is more professional so that i can discuss about the settlement, but he did not listen to my request.

Moreover, he mentioned on the call, that he called me earlier with a fake identity as a courier boy and asked for my address and as i denied to share my address to courier boy, so he got upset with me. It was really fishing/spam that a courier boy is asking my address and that’s why i didn’t share any details and disconnected the call. He never mentioned at that time as well that he was from axis bank, otherwise i would have shared the details with him. He has a perception that i am running away from the bank, however i am running away from fishing/spam calls and not from bank.

As i was not able to get any proper response from him on the settlement and due to his abusive, unprofessional and threatening behavior, i logged a complaint on women helpline 1090 on the same day 8-sep-2018 as i was very much scared with his behavior, abusive language and threatens. Complaint number is 2018/c/249914.

For next few days, i didn't receive any call from axis bank representatives.

Today (14-sep-2018), sandeep sharma called me again and said that he is going to send me the credit card statement and wanted me to verify my email id which is already in the bank records. When i said that why do you want me to verify my email id as i believe it’s already there in bank records, he said see what i do with you now and he disconnected the call. He said that i have so much attitude and he is going to spoil my life completely.

Just after few mins, he made abusive calls at my office reception, to many of my office colleagues and abused everyone badly. He spoiled my image in the office. No one has rights to interfere with my privacy and my office has nothing to do with credit card payment. This is unacceptable. He has harassed and threatened me to the core and he wants to spoil my life. He said that he is not afraid of anyone and i can go and complain anywhere about him.

After that i asked my mom to call him and sort out the matter as i was very disturbed, then he abused my mom and used unprofessional and vulgar language. He said that he will make me sleep with multiple men and what not. This torture is unbearable and unacceptable. My life is in danger and i need help asap. He told my mom that he will spoil my life and he will come to my office and create a scene over there on monday. I am really worried with this man and his intentions. I am not able to understand that is this the way bank trains the collection agents and this is how they are supposed to talk to a customer moreover a girl who is anyways ready to make the payment.

After listening to his threatens, abusive language and unprofessional behavior, i have registered another complaint in bisrakh thana, greater noida west today and the complaint number is 403.

I am feeling very unsafe and my life security has been compromised by axis bank. I have also called axis bank customer service and spoke to kranti in customer care team and logged a complaint 44822635.

If anything happens to me because of your representative sandeep sharma and then axis bank is responsible for it. Please take an action against this.

My credit card number ends with 5930 and i don't have the complete card number as the card was lost a long ago.

Regards,
Sarabjeet kaur

Hi,

My account no. [protected]. I am using this account for more than 10 years and this is my salary account. My account has been credit locked. I am not able to credit my account. Why this account got credit lock without in forming me. The account has my contact address, mobile number and you charging me for all the banking services. But why you locked my account without my knowledge. This is bad customer experience. Unlock this credit freeze asap.

I have received a call from axis bank yesterday. I just don't want the subscription and please cancel my subscription for my axis master card ending with 6726. It has been noticed that the money already been charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of delation of this service and also refund the money @1899.