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Axis Bank Complaints & Reviews

2.6
Updated: Feb 19, 2026
Complaints 13009
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Unresolved
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Axis Bank reviews & complaints page 333

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R
rashmipathak
from Savantvadi, Maharashtra
Jul 6, 2018
Resolved
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Address: 401202
Website: www.axisbank.com

My Credit card no ends with 8770 and it has been charged with an annual fee of Rs 500 approximately and since then every month they have been messaging me the balance with the fine in that amount. I even called the customer care and the executive was very rude. they have not sent me any paper statement since then. I have never received that Credit card or the pin. Please help
Aug 13, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2018
Axis Bank Customer Care's response
Hi, we are here to help! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
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    Nboruah
    from Lala, Assam
    Jul 6, 2018
    Resolved
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    Resolved

    Address: Dibrugarh, Assam, 786001
    Website: One assist service

    The one assist service people have called me and told me about their services, they asked for my card verification being aware I didn't conveyed the right information but they made me feel that they ain't fake later on they debited rs1899 from my account . Please I don't need any cpp I just need my money back. I tried to called their number which isn't of any use .

    Hlp me get my money back
    Aug 6, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 06, 2018
    Axis Bank Customer Care's response
    Hi, we are sorry to hear that. Do Inbox us your registered contact details and we will get back soon. Regards, Team Axis Bank.
    Dear Customer,

    Greetings from OneAssist.

    We understand your grievance hence request you to kindly mail us your membership details on [protected]@oneassist.in so that we may be able to initiate your cancellation process.

    Awaiting your response.

    Regards,

    Sophia,

    Team OneAssist.
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      S
      Steffirodrigues2013
      from Thiruvananthapuram, Kerala
      Jul 5, 2018
      Resolved
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      Resolved

      Address: Coimbatore, Tamil Nadu, 641024

      I need to open an axis bank account on an urgent basis to cash my educational loan DD based on which i need to pay my college fee before the deadline inorder to confirm my admission in New Zealand. I visited the branch and applied for a savings ac, received the welcome kit and was told it will be done by the very same evening. Now its 2 days and I have no update yet. Im running out of time so pls help look into this and sort this out. Im expecting some quality service. Hope this is taken care of.
      Jul 6, 2018
      Complaint marked as Resolved 
      Account activated.. Thank you Irshad and Sowmya (Sundarapuram Branch in Coimbatore) for your continuous follow up to get my account activated. Appreciate it.
      Axis Bank customer support has been notified about the posted complaint.
      Account activated.. Thank you Irshad and Sowmya (Sundarapuram Branch in Coimbatore) for your continuous follow up to get my account activated. Appreciate it.
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        S
        sunil kumar g s
        from Bengaluru, Karnataka
        Jul 5, 2018
        Resolved
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        Address: 560085

        I mr sunil kumar g s having a credit card in their account which has been expired seven or eight years back. But still they are charging the bank charges for non usage amount also which comes to around rs 9332.53 out of which 4832.04 has been reversed still they are showing due of rs 4500.49 for which i requested to reverse back several times by phone. Please give me the justice for the same i will pay minimum charges of rs100.
        Why i should as i am not using the card and the card is expired long back and i have not received the new card until now.
        Aug 7, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 06, 2018
        Axis Bank Customer Care's response
        Hi, we are here to help! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
        Jul 06, 2018
        Updated by sunil kumar g s
        Mobile no [protected]
        Name sunilkumar g s
        Jul 13, 2018
        Updated by sunil kumar g s
        Until now charges are not reversed
        Jul 19, 2018
        Updated by sunil kumar g s
        Still now you have not reversed the bank charges i will pay only the maximumum amount to Rs100- only kindly do the needful as the card is already expired before 8 years and i have not used the card. My card no is xxx 1288
        Jul 25, 2018
        Updated by sunil kumar g s
        Now also i am getting messages to pay the amount for which i have not incurred any expenses. So, please cancel all the bank charges my card no is xxx1288
        sunil kumar g s
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          B
          bhaskar777
          from Bhubaneshwar, Odisha
          Jul 5, 2018
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 754001
          Website: www.axisbank.com

          Hello axis bank,

          I am very frustrated with your service, you have
          misleaded me.I was using axis my zone credit card and was satisfied with the same.Once a tellebanking officer of you asked me to change the card to Axis buzz card with highlighting the benefits.
          I have attached the pictures of the Benifits described and promised to me.

          But what a shame on your service.
          I have been using the card since 10-15 days after activating the same.But both the fine dining and Flipkart vouchers are not yet entitled to me.

          I swiped the card at Burger King and even in Barbecue nation, but no 15 %discount was given to me, both of the merchants denied the discount .Are you pushing your customers to this level, making fool out of them, harassing and torturing them, the money is ours, we do the hardwork and you guys have your bread and butter by misleading us.

          I have done more than 5-6 transactions with the buzz card, yet the 1000 rupees Flipkart voucher is not credited/provided to me, why such fake promises?
          Why do you harass your customers like this.

          This is a curse being with axis bank.

          I have called your tellebanking/customer executives more than 5 times, they have zero knowledge about the benefits and features of the buzz credit card, for gods sake please train them ask them not to pass false promises or claims.None of them knew about the features and benefits in total, someone said there is no fine dining benefits at all.

          What is this?
          Is this a nationalised bank?
          One of the best bank of India?
          Poor service axis bank.
          I was with you since 2015
          But so sorry I have to leave you and deactivate my account.

          I am reporting this issue in customer forum and will legally take up for further escalation.
          I want my money and time back.
          I will not stop in any case.

          PFA THE IMAGES TELLING AND YELLING THE FALSE PROMISES
          Aug 7, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 07, 2018
          Axis Bank Customer Care's response
          Hi, we are here to help ! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
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            H
            harshitm
            from Kasganj, Uttar Pradesh
            Jul 5, 2018
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            Address: Kanshi Ram Nagar, Uttar Pradesh
            Website: www.axisbank.com

            I was paying 20000 inr for my upsee counseling seat acceptance fees on 05/07/2018 and i have filled all details and otp too as i was paying the amount from my debit card via online banking but due to any reason (I don't know what happened) transaction failed but i got message of debit of money from my axis bank account, without any successful transaction. Please! Refund my money back
            I think it's bank fault that when transaction got failed then how can bank debit amount from my account.
            I called my banks branch manager too but he said it's all online i can't do anything here and cut my phone.
            And i want a receipt or any proof too.
            Please help!
            Axis Bank customer support has been notified about the posted complaint.
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              C
              Charles M
              from Chennai, Tamil Nadu
              Jul 5, 2018
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu, 600044

              My personal loan no - pprxxxxx8682 and emi date is 5 th every month, so please change this emi date from 5 th every month to 10 th every month, this is due to we are getting the salary every month 10 th so please change the emi date, otherwise i could not clear the loan amount every month. So please kindly change my emi date to 10th every month.
              Charles
              Contact : [protected]
              Aug 9, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 05, 2018
              Axis Bank Customer Care's response
              Hi, thank you for reaching out. Please inbox us your registered contact number. We are here to help! Regards, Team Axis Bank.
              Oct 19, 2018
              Updated by Charles M
              Hi,

              I Had Already Discussed With Customer Care Officer'S And Other Axis Bank Representatives, Regarding My Emi Date Has To Be Changed From 05Th To 10Th Date Cycle Since My Salary Is Crediting After 08Th Of Every Month. Because Of This Reasons, About Rs.3500/- Has Been Deducted By Icici Bank Against Ecs Remarks And About 3500/- Has To Pay To Axis Bank Due To Delay Emi Pay'S.
              Kindly Change The Emi Date As Per The Below And Don'T Give Any More Burdens To Me, Peoples Like Me Could Not Survive With This Huge Loss Without Doing Wrong And We Are Paying More Than 19% On Loans.
              When I Was Requested To Take Loan, All Would Be Very Easy Process And Very Helpful By Signing At My Residence/Home But After Taking The Loans, Peoples Are Giving Very Strict Systematic And Talking About Rules And Regulations Even For This Emi Date Changes Requisitions And Asking Us To Come To Bank Branches To Give A Requisition Letter. This Is Very Bad...

              Beneficiary Account- PPR[protected]
              Beneficiary Name - Charles C
              Ifsc - Utib0000245
              Type - Loan
              Emi Due Date - 10Th Of Month Cycle

              Regards,
              Charles.
              [protected]
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                akul123
                from Mumbai, Maharashtra
                Jul 5, 2018
                Resolved
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                Address: Bangalore, Karnataka, 560078

                Worst bank of india.
                Never try to open any account in axis bank
                They take more than 14 days to open salary account.
                They dont care about your losses
                Worst bank of india. Never go for axis bank
                Worst bank of india. Never go for axis bank
                Worst bank of india. Never go for axis bank
                Worst bank of india. Never go for axis bank
                Worst bank of india. Never go for axis bank
                Worst bank of india. Never go for axis bank
                Aug 6, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 05, 2018
                Axis Bank Customer Care's response
                Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
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                  A
                  Amit Hemrajani
                  from Ahmedabad, Gujarat
                  Jul 5, 2018
                  Resolved
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                  Resolved

                  amount not refunded which is booked for irctc railway

                  Hi team
                  I was tried to book railway ticket on 1st of july and while was i was doing payment then it was showing payment issue.
                  I tried 3 times to book and every time 185 rs (Total:555 rs) deducted from my account.
                  I checked on irctc booking details it is showing that payment is refunded to bank but still i didn't get the refund.
                  Kindly do the needful asap.
                  Thanks...
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                  S
                  santoshbabu@123
                  from Titlagarh, Odisha
                  Jul 5, 2018
                  Resolved
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                  Resolved

                  Address: 761107

                  Dear, sir on 13.06.2018 i had wrongly transferred a large amount in [protected]@axisbank. Kindly return money as it was wrongly sent in [protected]@axisbank rs-16000.00/- by bhim apps

                  Transaction id:[protected]
                  Transaction date:-13.06.2018
                  Name:-santosh bishoyi
                  A/c no:-[protected] (Sbi)
                  E-mail id:[protected]@gmail.com

                  For this work i am grateful for you.
                  Your sincerely
                  Santosh bishoyi
                  Aug 1, 2018
                  Complaint marked as Resolved 
                  kindly consider my request
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 05, 2018
                  Axis Bank Customer Care's response
                  Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
                  Jul 06, 2018
                  Updated by santoshbabu@123
                  [protected]
                  Jul 19, 2018
                  Updated by santoshbabu@123
                  Plz sir msg check ki
                  Aug 01, 2018
                  Updated by santoshbabu@123
                  kindly consider my request
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                    S
                    Sangita Nandi
                    from Delhi, Delhi
                    Jul 4, 2018
                    Resolved
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                    Resolved

                    Address: Kolkata, West Bengal, 700156

                    I am an account holder in your axis bank at, kolkata. My a/c no. Is [protected], on 4-july-2018 at 04:11 pm purchased a phone (Redmi note 5) from mi.com using mobikwik wallet, where rs 4454 (Four thousand four hundred fifty-four only) has been debited from my account twice in two different transactions but out of two, one is not get transferred to mobikwik or mi.com. So it is my request please return this amount to my account. Kindly do need full actions.

                    Waiting for your response
                    Aug 10, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 05, 2018
                    Axis Bank Customer Care's response
                    Hi, we are here to help! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
                    Verified Support
                    Jul 05, 2018
                    Axis Bank Customer Care's response
                    Hi, Thank you for reaching out. We request you to elaborate your concerns via DM, along with your register contact number. We are here to help! Regards, Team Axis Bank.
                    Deactivate card protection plan activated for my card and refund the premiun immediatedly to my card . Iam not interested to subscribe this policy.Membership no: lA4508662
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                      K
                      K.A.Radha
                      from Hyderabad, Telangana
                      Jul 4, 2018
                      Resolved
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                      Resolved

                      Address: Hyderabad, Telangana

                      Sir, i am an employee of sbi, sbiit, banjara hills, hyderabad and would like to bring to your kind notice that my purse containing three debit cards pertaining to sbi was stolen in the bus yesterday evening. To my surprise, one of the cards were put through your axis bank atm, ashoknagar branch, hyderabad around 6.00 p. M. Yesterday i. E. 03.07.2018 and an amount of rs. 10, 000/- withdrawn and subsequently so many attempts were made to further withdraw. The name on the card is k. Jagadiswari. On account of insufficient balance in the account only rs.10, 000/- could be withdrawn. I believe cc cameras are set up at all your axis bank atms. I would like to see the person who has put through this transaction and further enquire into his/her details. I shall be grateful to you if you can help me out in this issue.
                      Aug 7, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 04, 2018
                      Axis Bank Customer Care's response
                      Hi, we request you to please raise the concern to us through authorized channel for getting the CCTV footage. we will revert with the required details. Regards, Team Axis Bank.
                      Verified Support
                      Jul 05, 2018
                      Axis Bank Customer Care's response
                      "Hi, We are here to help ! Please Dm us your registered contact number and we will get back shortly. Regards, Team Axis Bank."
                      I sm holding an axis bank account no bearing [protected]. My cust ID is[protected]. You have charged md amount of 354 as a lien amount against my zero balance account. Either reciver my amount or be ready to defame you on sovisl network as a fraud of zero balance account.
                      Thznks.
                      Axis Bank Customer Care's response, Jul 7, 2018
                      Verified Support
                      Hi, we are here to help! Please share your registered contact number via private message and we will get back shortly. Regards, Team Axis Bank
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                        V
                        vetrikkani
                        from Melur, Tamil Nadu
                        Jul 4, 2018
                        Resolved
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                        Resolved

                        generic failure

                        Axis Bank — axis application problem

                        1 Review
                        Ma Mani kanta M on Sep 8, 2017
                        Submit a Complaint
                        Hi sir/mam,
                        I am not getting registered in axis application. Its showing "generic failure" & "sms sending failure".

                        I have raised complaints many times. No one resolved it.

                        I don't want this type of services to be in banks. Please resolve the issue & dont make the issue...
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                        A
                        Anoop0605
                        from Kotamangalam, Kerala
                        Jul 4, 2018
                        Resolved
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                        Resolved

                        Address: Ernakulam, Kerala, 683101

                        I got a call from your bank executive saying that i am eligible for a credit card as i am having a salary account in your bank - axis bank, aluva branch. But when i applied and they took all the necessary documents, at the first time there was no response for almost a. Month and when i enquired almost three times the executive asked me apply again as my older data's were lost. So then when i applied second time and again submitted all the documents then after a week i got a message that your application for the vistara credit card has been declined. I cant understand why there is such a horrible service from the axis bank and any of the bank employees are not bothered to make a business opportunity for the bank??? I have got offers from other banks too so if this is not resolved i will have to shift my salary account to other bank where i will get all the benefits.

                        You can reach me on my e-mail id - [protected]@gmail.com

                        Regards anoop muraleedharan
                        Aug 4, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 04, 2018
                        Axis Bank Customer Care's response
                        Hi, we are here to help ! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
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                          A
                          Amit 1103
                          from Delhi, Delhi
                          Jul 3, 2018
                          Resolved
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                          Resolved

                          Account name:- amit sood
                          Account number:- [protected]
                          Branch:- civil lines, delhi
                          Ph no:- [protected]
                          I use to got nri and nro account with your bank and i moved to india for more then 6 months soni have changed my account to savings priority but it’s almost more then 3 weeks to open the account i’m still not able to use netbanking facilities. When ever i have tried use online either it show my number is not updated for online transaction or your current profile dosnt allow this access contact your releation ship manager. I have contact bank so many time but this problem is still not sorted and i’m really fed up now because i don’t have time to waste and if you guys really can’t open basic account normally then i’m not sure i want to continue with you or not and if it is not sorted till today then i’ll close my account because i don’t have time to waste. I have tried everything before making complaint and i’m really annoyed with your services.
                          Aug 7, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 04, 2018
                          Axis Bank Customer Care's response
                          Hi, Please refer the link https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx to share your concern and one of the executive will help you further. Regards, Team Axis Bank.
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                            Vijay Gopinathan
                            from Bengaluru, Karnataka
                            Jul 3, 2018
                            Resolved
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                            Resolved

                            Address: 560067

                            Initially when the fastag was issued, the credit limit was 20, 000. But now they have introduced 1000 rs / month limit for a non kyc customer which is too low. While taking the delivery all documents were already submitted and i don't know why it is needed again.

                            Now to update kyc they are asking me to go to a branch which i find not very accomodating. All banks have online / email mechanisms in which kyc can be updated. Such a pathetic system and bank. Never go for axis bank products. Customer care was not ready to help and they are very rude too.
                            Aug 15, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 04, 2018
                            Axis Bank Customer Care's response
                            Hi, thank you for reaching out. Please inbox us your registered contact number. We are here to help! Regards, Team Axis Bank.
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                              Girija Girija
                              from Bengaluru, Karnataka
                              Jul 3, 2018
                              Resolved
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                              Resolved

                              Address: Bangalore Urban, Karnataka

                              Iam girija. M not at all satisfied with the axis credict card 3611 because inspite of ignoring the card protection plan montly we are getting an amount of 3017.86 rs we have called several times the customer no and they ensure that we will cancle that plan and they are not doing it.. We have to put currency to our moblie and so speak with that fellows really fed up... But this time iam sure that iam gonna raise this complaint in ombedsman sure... I want the paln to be cancled and refund of the money immediately...
                              Aug 8, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 03, 2018
                              Axis Bank Customer Care's response
                              Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
                              Verified Support
                              Jul 04, 2018
                              Axis Bank Customer Care's response
                              Hi, sorry for the trouble. Please share the complaint reference number received from the last channel approached for further investigation. Regards, Team Axis Bank.
                              Dear Customer,

                              Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

                              Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                              Regards,
                              CPP Team
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                                A
                                amrit kumbhakar
                                from Pune, Maharashtra
                                Jul 3, 2018
                                Resolved
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                                Resolved

                                Address: Nashik, Maharashtra, 411057

                                I got amount deducted for the cheque return charges since last 5 months. Amount is rs1100 every month. Why this amount is so high for the cheque return charges in axis bank? And the bank employees are also disgusting. They dont provide any proper answer to this. Infact they are also dont know. Axis bank is really foolish. They just loot peoples hard earned money
                                Aug 11, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 03, 2018
                                Axis Bank Customer Care's response
                                Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
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                                  N
                                  Nick9
                                  from Bengaluru, Karnataka
                                  Jul 3, 2018
                                  Resolved
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                                  Resolved

                                  employees mistake

                                  Address: Bangalore, Karnataka

                                  This is a complaint regarding my interaction with your axis bank emoloyees over the past one week which has left me extremely furious. I've never had such problems in dealing with the other banks so far. Such inexperienced staff. I visited the the bank last week requesting to make an rtgs transfer to the other axis bank branch and the staff instead makes a cash transfer which later caused such a huge problem. The manager later agreed to write...
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                                  Nischay Batra
                                  from Agra, Uttar Pradesh
                                  Jul 2, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110063

                                  Dear team,
                                  This is the escalation regarding ms. Rajul verma, operations head, avtar enclave branch, delhi.
                                  Being a customer of your bank, having my accounts in avtar enclave branch (3194) delhi has got my corporate trade remmittance done from my a/c named shri mahavir impex in which charges of ₹7000 was deducted from my a/c regarding which i had a talk with branch head of avtar enclave branch delhi to get my charges reversed as they are inapproriate and also being an old customer of branch and having all our a/cs in this branch of axis bank got no regard. Instead of that ms rajul asked me to transfer my accounts in other bank while i went for cash related services in the bank and i would not then the branch will close all my accounts without my consent and replied in very rude manner & misbehaved and because of her rude behavior i felt so low and insulted. Employees like ms rajul verma think that there is no strict law is made for there illmannerism n the high ranking officials are just for name. Axis bank is a well renowned bank all over india n is famous for it's excellent customer service but employees like ms rajul verma leaves no stone unturned in hampering banks image.. I want bank to take strict actions against such kind of employees so that they cannot further humiliate the customers of the bank and spoils bank image.
                                  Thanks
                                  Nischay batra
                                  Aug 6, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 03, 2018
                                  Axis Bank Customer Care's response
                                  Hi, we are here to help ! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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