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Axis Bank Complaints & Reviews

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Updated: Feb 19, 2026
Complaints 13009
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Axis Bank reviews & complaints page 34

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A
ashishbist08
Aug 8, 2022
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#AxisBankShameonyou Axis Bank is such a fraud bank for senior citizens, where my father went to the branch to invest in Mutual fund and without telling him being sold ULIP plan. He is 70+ (in age), senior citizen, and because they cannot sell an insurance product directly to him they put it with my name without telling him or me. All this time he wasn’t aware of being sold a ULIP product and when now he is required with immediate funds and wanted to liquidate mutual funds, was told about it needs to invested in 5 years lock-in as a product with lot of charge in front, cannot liquidate before and have to pay this every year to them otherwise this policy will lapse.

He had this account for more than 40 years with Axis Bank, it was his govt salary account, and till this point he use to trust bank, now with this, the trust is gone and also have gone through with lot of stress with his retirement money is being mishandled by your representative. Want to cancel this product ASAP and request his hard earned money to be returned in full. All the branch employees are just talking about the free look period, that he should have checked each and every detail before that and not trust bank employees on their words. It's like if 15 days are passed robbery won't qualify, how can one trust these fraud people ready to make their merry on the woes of senior citizens clients always easy to be their pray.

Policy Details# UIN 104L082V04

Branch# X1540

Policy#[protected]

Axis Bank representative Annu Singh (Person Code 425404)
Sep 10, 2022
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2022
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused and are open to help you! Please share with us the registered contact number of the account holder and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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    Sukhendu kr sadhu
    from Suri, West Bengal
    Aug 8, 2022
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    Address: Suri ,samanwaypally.birbhum.731101

    My savings bank account suddenly have been freeze.kindly defreeze now because it is my salaryaccount
    Axis Bank customer support has been notified about the posted complaint.
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      M
      Musak shaikh
      Aug 8, 2022
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      Address: Degloor Di Nanded MH 431717

      I have axis microfinance costumer and I take loan from axis microfinance.and i am paid all emi on time but one emi unpaid shows .Plz help me.
      I take loan from axis microfinance Degloor Branch.
      Postal code is.431717
      Axis Bank customer support has been notified about the posted complaint.
      Aug 08, 2022
      Updated by Musak shaikh
      Plz solve this
      Aug 08, 2022
      Updated by Musak shaikh
      I contacted with manager but they not responce to my issues
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        S
        from Tirupati, Andhra Pradesh
        Aug 7, 2022
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        Resolved

        Hi,
        I’m using axis bank account and I selected Liberty account while opening a bank account and i was told that actually the limit for liberty account is 25k minimum balance but I don’t need to maintain 25k because I was under a family program in which only the primary account holder has to maintain 25k minimum bank and rest of the members don’t need to maintain the minimum bank. My brother is the primary account holder and my brother maintains his bank balance correctly even then money was deducting from my bank account.
        I tried to contact the branch but no proper response.
        My account number is [protected]
        My name is S LakshmiPrasad
        Sep 24, 2022
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 13, 2022
        Axis Bank Customer Care's response
        Hi, we request you to refer to the following link: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx?_ga=2.76287580.[protected].[protected][protected].[protected] for more information on the referred topic. Regards, Team Axis Bank
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          TamilIsara
          from Chennai, Tamil Nadu
          Aug 7, 2022
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          Address: No:2, kaveri street, Devikarumariamman Nagar, Velachery, Chennai 600042

          Closed credit card a long back still this bank deducted amount from my saving account without prior information.

          Deducted amount : 1812.45
          Axis Bank customer support has been notified about the posted complaint.
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            A
            anrajsenthilkumar
            from Chennai, Tamil Nadu
            Aug 6, 2022
            Resolved
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            Resolved

            My loan was rejected by Axis bank. But they did not return loan processing fee. Please help me to get loan processing fee.

            Loan Application ID 17382504
            Bank name: Axis bank, Tambaram Branch, Chennai
            Sep 7, 2022
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2022
            Axis Bank Customer Care's response
            Hi Senthil, please note that the processing fee is non refundable as per banks internal norms. Regards, Team Axis Bank
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              K
              kashif198930
              from New Delhi, Delhi
              Aug 6, 2022
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              Resolved

              I took a loan of 2, 32, 000 on 16% interest in which per month EMI was Rs 5702 I have paid 5 EMI but still the outstanding balance showing on my Axis loan application is Rs 2, 23, 098 could you please help me with the calculation or are you people started looting if this is the issue I am not going to pay any installment. This is ridiculous service if this will continue I am never going to complete this loan. Please look into it on an urgent basis else I am quitting to pay the next installment for sure. You people are looting. Today I asked about this to your customer executive they were blank and quitting the chat is this the way you deal.
              Sep 20, 2022
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 11, 2022
              Axis Bank Customer Care's response
              Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                G
                Gunjan Jariwala
                Aug 5, 2022
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                Brn to acct closed

                Address: ahmedabad

                Today i got a message from customer care no. that INR 1710.48 has been debited from axis bank account for brn to acct closed in full and final set, though i haven't done any closer work for my account....
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                Bikash.mondal
                Aug 5, 2022
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                Dear Sir/Madam,
                I have a salary account on axis bank Kolkata, but I am unable to close it because some how they change my phone number of that account and I shifted to Bengaluru .
                Now I need a axis bank account but bank said I need to close the previous account the I can open a new account.
                Please help me to close my old account.

                Thanks in advance for resolving my issue,
                Bikash Mondal
                Axis Bank customer support has been notified about the posted complaint.
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                  msnreddy danika
                  Aug 5, 2022
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                  Address: FLAT NO.106, SAI SPOORTHY RESIDENCY, SAI AADARSH NAGAR, PAYAKARAOPETA-531126

                  SIR/MADAM

                  please stop the payments through the following cell number.

                  [protected]

                  M. SATYANARAYANA REDDY
                  AADHAAR NO.[protected]

                  NOW CONTACT NUMBER IS: [protected]
                  Sep 10, 2022
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 07, 2022
                  Axis Bank Customer Care's response
                  Hi, we request you to elaborate more on your specific concerns so that we may check and assist you at the earliest. Regards, Team Axis Bank
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                    V
                    Vinothan01
                    from Chennai, Tamil Nadu
                    Aug 5, 2022
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                    Resolved

                    Hi,

                    With Reference to the above customer id the bill that is generated for the cycle of 5th of July 2022 to 5th of August 2022 is wrong,

                    The Usage I have made in the cycle is Rs.
                    2691.15

                    But the bill generated is for Rs. 4563.56

                    Which is wrong, and today is the due date if the amount gets debited from my account I will really take this issue seriously and will charge legally, there are so many ways I have tried to reach freecharge but they always give the same answer that i have only the help and support option, when i reached axis bank they ask me reach freecharge then where I have to go to solve my problem, so take Necessary action about this issue and give proper answers and a solution.

                    Regards,

                    GANESAN VINOTHAN
                    Sep 7, 2022
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 07, 2022
                    Axis Bank Customer Care's response
                    Hi, we request you to liaise up with Freecharge for further assistance in the referred matter. Regards, Team Axis Bank
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                      mohammed shahebaaz ali bakayat
                      Aug 4, 2022
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                      I am writing this with regards to my credit card bill payment. My credit card number is [451457******9697]. I recently received a bill of rs. 54681.86.

                      This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months and i am jobless, but I do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

                      I am able to give 20% of my debts. If agreed to settle with this amount, I shall be clearing their dues within the next 30 business days. More than 20% is not affordable for me in the present situation.

                      I am ready to settle this as soon as I get confirmation from your side.

                      Please know that I have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and cooperation. Thank you.
                      Below are my details for your reference.
                      * Name: Mohammed Shahebaaz ali bakayat* DOB: 31/08/1991* CC NO: Ending with 9697* CC TYPE: My zone axis credit card* CC Limit: 85000* ADDRESS:[protected], Rahul colony, Mohammadiya apartments, D.NO: 405
                      Please reach out to my Email: [[protected]@gmail.com].

                      Warm Regards, Ali
                      Axis Bank customer support has been notified about the posted complaint.
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                        N
                        navsax
                        Aug 4, 2022
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                        Resolved

                        Address: Sector 128, Noida

                        This is with reference to my service request 20681611, I am trying to get a copy of my loan documents from Axis Bank as those are required for verification by the Supreme Court appointed receiver for the Amrapali project ( Silicon City, Sec 76, Noida). It seems my documents were missing in the Axis system hence I was suggested to submit a request to get documents uploaded in the system. I was charged Rs 590 for this service request however in place o[censored]ploading the documents, Axis Bank, Mumbai delivered the documents at my mailing address but once I received the documents, it seems those were not correct documents as belonging to another person. Please refer attached my request copy and sample documents ( Belongs to Mr Tiwari for Supertech project) which is a major concern as it's delaying my document verification process and raising questions on handling requests for any sensitive information by Axis Bank. Request you to look into this and resolve it at earliest.
                        Aug 9, 2022
                        Complaint marked as Resolved 
                        Escalated to Nodal officer and based on service request and in person visit, finally this was resolved appropriately however paid charges for service which was not required at first place due to incorrect service request raised initially by bank Helpdesk person.
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 07, 2022
                        Axis Bank Customer Care's response
                        Hi, we are working on your concern raised via SR number[protected] and shall be responded shortly. Regards, Team Axis Bank
                        I am the existing customer of axis bank, i am running my car loan last one year, last month on 30th july i got a call from one person that there is preapproved loan offer for me, i have submitted the all the documents documents on 1st aug they process my loan application my loan id 17493134, my loan was sanction on 10th aug, i have given chq sign the kit, they told me that i will get the amount by 11th aug, but still mybamount not credited, i am trying to contact so many times but did not pick my call, not replying on call, sms or not replying on mail. His name os himanshu atree from janakpuri delhi branch. Not expect from axis bank this kind of pathetic services. Wrong commitment.
                        krakash1988's reply, Aug 18, 2022
                        Still no further action has been taken. Pathetic sales manager dont know how to speak with the customer, every time given a wrong commitment.
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                          huzefa965
                          Aug 4, 2022
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                          Resolved

                          Worst experience with Axis Bank. I'm being charged extra on credit card bill every month. I've contacted Credit card support 6 times, every time I tell them the entire calculation and where I'm being charged extra without any reason they disconnect my call. @AxisBank @AxisBank_Care
                          my credit card no ends with 4452
                          Sep 7, 2022
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 07, 2022
                          Axis Bank Customer Care's response
                          Hi Huzefa, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                            A
                            Ad@#123
                            from Pune Metropolitan Area, Maharashtra
                            Aug 3, 2022
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                            Address: Pune

                            Hello two people offered fake job for axis bank people name 1 suresh reddy
                            2 Satish kumar
                            Mobile number 1. +[protected]
                            2. [protected]
                            These people took 15080 Rs from me by offering fake axis bank job offer
                            I have Done payment on [protected] this number please find these people and help me out bring my money back thank u
                            Still They are doing fraud with other people also
                            Axis Bank customer support has been notified about the posted complaint.
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                              Ameyk3
                              from Pune, Maharashtra
                              Aug 3, 2022
                              Resolved
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                              Address: Chakan Pune

                              I was submitted my application for home loan transfer and top up in axis bank home loan Chichwad branch in April 2022, i was provided all necessary documents which they told me but axis bank take around 2 and half month to process and transfer my home loan from LIC housing finance which is my previous home loan provider. After that they told me verius documents to submit, i submitted all documents which axis bank employee told but still date i don't receive my top up disbursement money . It is around 4 months now that i submitted my application, but they give me verius reasons but not disbursed amount. I am very fed up with this approach of axis bank home loan department, i cant understand what should i do? Plz help me to solve this problem, axis bank employee attitude is very unethical and rude towards customer like me. They are not taking seriously my issue and gives very unethical answers
                              Sep 10, 2022
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 07, 2022
                              Axis Bank Customer Care's response
                              Hi Amey, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                                Nandu456
                                from Tezpur, Assam
                                Aug 3, 2022
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                                Address: Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli Mumbai Mumbai City District Maharashtra India 400025

                                I redeemed my edge rewards through edge store. My order number is RS[protected] and item is deficient I want to return it. There is no option to return item in 'Axis Bank Mobile Banking App'. I have only one day to inform Axis Bank.
                                Axis Bank customer support has been notified about the posted complaint.
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                                  Debasis Halder
                                  from Kolkata, West Bengal
                                  Aug 3, 2022
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                                  Most pathetic response I have received from your end which is not expected from Axis Bank. Firstly they have responded after a long time and secondly poor response.

                                  They charges me to pay for the card which I have never used.

                                  As I'm a customers with a salary account only, that's why it doesn't matter for you weather I'll continue my account or not.
                                  But, being an old customer, one last time I'm humbly requesting you kindly close my credit card Account by wave off the charges. I'm unable to pay the credit card bill which I have never been used.

                                  Thanks for your understanding and cooperation in advance.

                                  Kindly find the audio clip attached with this for your reference.
                                  That is the conversation between me and your representative regarding that credit card mentioned.
                                  You can easily find out from that audio where she didn't mentioned about any charges. She mentioned that is only an upgradation of my card, card is about to deliver, there is no charges same as present card and I just need to confirm my address only, so open the apps and follow her.

                                  She did it to me in purely unethical way. While she asked me for a number or OTP shown in app, I disconnected.

                                  For that unethical activity of that lady, my good Cibil score has been destroyed. I urge several times to Axis Bank with an hope to get solved a.s.a.p. but till it is unsolved.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Nivesh Sharma
                                    from Kalimpong, West Bengal
                                    Aug 2, 2022
                                    Resolved
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                                    Resolved

                                    Address: Kalimpong West Bengal

                                    I have withdrawn rupees ten thousand from Axis Bank ATM on 2.8.2022 but cash was not dispensed. However the amount got deducted from my account. My ATM card is of SBI account. Hoping for the early refund of my amount which is very urgently needed for my family.
                                    Sep 10, 2022
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 07, 2022
                                    Axis Bank Customer Care's response
                                    Hi, we request you to liaise up with the remitting bank from where the amount has been debited for further assistance. Regards, Team Axis Bank
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                                      A
                                      Amit1295j
                                      Aug 2, 2022
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                                      Credit card

                                      I was holding a credit card with axis bank having limit of 55000. Due to covid and other financial crisis i was not able to make my credit card bills due to which my credit card bill goes to 78192 which i'd paid two months back. And my cibil is showing axis bank card as written off. There is no point to showing my card as written off as i've paid the bill in full inclusive of all interests and charges. Now bank is asking me to pay another...
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