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Axis Bank Complaints & Reviews

2.6
Updated: May 25, 2026
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Axis Bank reviews & complaints page 348

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A
Amit chandulal agrawal
from Malegaon, Maharashtra
May 12, 2018
Resolved
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Address: Pune, Maharashtra

Since last 5 years i m getting charged by dmat accounts depository charges. It is getting deducted without any notice and now it is deducted 885.00. What the hell they are doing? I had kept money for my emi dated 14th may 2018 and now they looted 885.00 on saturday at 7 pm on 12th may 2018. How will i manage this and who is responsible for 500 penalty i will have to pay for emi bouncing charges? I want to make a national complaint for this on behalf of lakhs of axis bank savings, salary account consumers. I want my money back for all charges and compensation for the normal life disturbance. My contact number is [protected]. I have savings account with axis bank at main branch pune maharashtra india. My name is amit chandulal agrawal. My email address is [protected]@rediffmail.com there is no provision or information to close dmat account by logging to online bank account or by calling customer care of axis bank. They ask to visit bank branch. After visiting they asked to go to another branch. After submitting closure form they told to wait 7 days to get it cancelled and gave no acknowledgemwnt, which has not cancelled in last 2 years. And still they are looting money directly from account without a single text or email notification.
Jun 17, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
May 12, 2018
Updated by Amit chandulal agrawal
Waiting for reply
Verified Support
May 14, 2018
Axis Bank Customer Care's response
Hi, Thank you for reaching out. Please DM us your registered contact number for further assistance. Regards, Team Axis Bank.
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    L
    Lisa Sen
    from Kolkata, West Bengal
    May 12, 2018
    Resolved
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    Address: Kolkata, West Bengal, 700103

    Hi,
    I booked a locker online (29nov17: a/c 094176 debited by rs 2212.5) and went to bank twice. This is narendrapur branch, kolkata. I was informed that my locker has not been allocated and i have to wait. After two months i did not get locker. I was informed by bank staff that the money will be credit back.
    My customer no is[protected]. I hold two accounts in axis bank.

    Axis bank again deducted your a/c no. 094176 has been debited by rs. 8850 on 09may18 for locker number 2070.

    I do not have any locker. I went to bank and they said it was their mistake that they did not inform and misguided.

    I do not have and also do not want this locker. There is no option in internet to cancel the locker. I wrote to axis bank in 7th feb 2018 but there is no reply.

    To
    Jun 23, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    May 12, 2018
    Updated by Lisa Sen
    There has been no mail, phone from bank to let me know that I have been assigned a locker.
    How can I do not avail a locker and they deduct money..

    I was not in country for some time. Even the portal doesn't allow to write a mail to nodal officer without a service request. The service request could not be raised as there is no option for such a grievance.
    The bank doesn't help, as they say it is online and go to customer care. Customer care phone options has no locker or service related option.

    This is utter harassment for customers who are business professions and have very less time to go to bank often.
    Verified Support
    May 14, 2018
    Axis Bank Customer Care's response
    Hi, we are here to help. Pls inbox us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
    May 14, 2018
    Updated by Lisa Sen
    Hi, How to inbox my registered contact details. What is the email ID?

    Me registered mail ID is lisa.[protected]@gmail.com
    My mobile number is [protected]
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      A
      ajay.patil001
      from Nashik, Maharashtra
      May 12, 2018
      Resolved
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      Address: Pune, Maharashtra, 411040

      Credit card no. - xxxx4937
      Customer id[protected]
      Name - ajay subhash patil
      Dob - 09/10/1986

      Dear sir,
      I was using the above said card 7-8 years back..
      After some use card was block because of mistransaction on my card...
      So i have paid the remaining amount and the card was settled..

      I got the msg every month and also monthly statement of rs.694.07/-.. The amount was not changing so i have ignored that msg..

      Bt it is now reflecting in my civil score badly...

      I dnt know my credit card number.. And also i am not using my registered mobile no. Which is [protected]..

      So please help me out on urgent basis as i m getting difficulty in taking loan..
      Jun 14, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      May 14, 2018
      Axis Bank Customer Care's response
      Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you.Sorry for the trouble.Regards, Team Axis Bank.
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        U
        Ulfat Singh
        from Delhi, Delhi
        May 11, 2018
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        Address: New Delhi, Delhi, 110017

        Hi
        I have salery account at axis bank today 885 rupees deducted from my account against dp charges no body inform me about the sevice i visited three times in saket branch a deposit account closure form last year i think this is fraud with customers i think we are dealing with wrong banking system they are cheating with customers n generating their revenues. Government should take legal action against this type banks.
        Axis Bank customer support has been notified about the posted complaint.
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          P
          punitpatel2005
          from Ahmedabad, Gujarat
          May 11, 2018
          Resolved
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          Address: Gandhinagar, Gujarat, 382007

          Today my Axis Bank saving account got debited with Rs.885, "Consolidated DP charges".

          I have opened one demat account with Axis Direct, 1.5 years back.
          After few months of opening an account, I had called to customer care, to close the account, because I'm not using it for trading.

          The executive advised me to change it to Basic service demat type which has low charges. Around 200 annually, if I don't want to do trading, and only want it for SIP(mutual fund) purpose, because it has less charges.

          I got convinced, and asked him to do that, and he assured me that, it's been done by him.

          Till today, I was in an impression that, it's a basic service demat account with less changes.

          I'm feeling very bad today. Looks like cheated.

          Saving account no.: [protected]
          Jun 15, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          May 14, 2018
          Axis Bank Customer Care's response
          Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Cards-OtherQueries.aspx and our executive will assist you.Sorry for the trouble.Regards, Team Axis Bank.
          Jun 08, 2018
          Updated by punitpatel2005
          I did as you suggested, but still no proper response.
          I don't think your executives are interested to resolve this issue
          I have already raised my concern, at dp.[protected]@axisbank.com. There is no proper response yet.
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            N
            Nagarjuna Chary
            from Hyderabad, Telangana
            May 11, 2018
            Resolved
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            Resolved

            locker rent collected even though when it is not availed.

            Address: 500072
            Website: Axis Bank, Pragathi Nagar

            I have booked a locker in axis bank from mobile app after couple of days due to some personal reasons i decided not to avail the locker service and i didn't received any locker key from bank. The same was informed to the axis bank and they said the rent for 2 months will be refunded after 14days. I waited no refund was initiated in addition they have charged rent amount for next financial year. Due to this my account balance has turned to...
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            A
            Anurag0326
            from Mumbai, Maharashtra
            May 11, 2018
            Resolved
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            Address: 380006
            Website: Axis bank

            Hi,

            I have my salary account in axis bank. As informed by bank while opening the account debit, credit & demat account were free of cost & no charges will be levied on them as it is a salary account. But today 885 ruppes has been deducted from my account saying consolidated dp charges which is absolutely ridiculous & not accepting by any means.

            I demand proper justification from axis bank.
            Jun 14, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            May 11, 2018
            Axis Bank Customer Care's response
            Hi, Thank you for reaching out. Please DM us your registered contact number for retreiving the details and for further assistance. Regards, Team Axis Bank.
            My Account got credit freeze, If salary is not credited to my account then make it as normal savings account and if I didn't maintain 10k then charge it, why did you frozen the account. is this the rules that is defined by RBI?. This is so arrogant behavior from AXIS bank.
            same happened to me. debited 885 today. Please look into my issue also.
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              D
              Dhirendra Singh (Dheeru)
              from Pune, Maharashtra
              May 11, 2018
              Resolved
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              Resolved

              I wrote an application to closure of my demat account on date: 3rd april 2018.
              But account is still not closed.
              'refrence number: 40445043

              Please look into this and explain the reason.

              Today (11th may 2018) message came from axis bank rs. 667.59 has been debited.
              Info: consolidated dp charges.

              Please refund my debited account as i already wrote application to closure of my demat account and account should be closed with in 2 working days.
              Jun 12, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              May 11, 2018
              Axis Bank Customer Care's response
              Hi, Thank you for reaching out. Please DM us your registered contact number for retreiving the details and for further assistance. Regards, Team Axis Bank.
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                P
                from New Delhi, Delhi
                May 11, 2018
                Resolved
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                Resolved

                Account debited for dp charges. I dont even know what demat account is?? Who opened it?? I never used it?? Without my knowledge u people opened the account and applied charges.. How can you do this? I s this the type of service you provide without knowing customers?

                Do you people even care to ask customer about demat account? I have not even used it..
                Jun 15, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                May 11, 2018
                Axis Bank Customer Care's response
                Hi, Thank you for reaching out. Please DM us your registered contact number for retreiving the details and for further assistance. Regards, Team Axis Bank.
                May 15, 2018
                Updated by [email protected]
                sent to you msg box
                May 16, 2018
                Updated by [email protected]
                Why everyone is silent on this? Customer care says we dont know you have to mail dp.[protected]@axisbank.com

                On mailing dp.[protected]@axisbank.com, no one is replying. Since friday not a single reply came to my mail.

                This is the service of a private bank!!! No answer!! Bluff!!
                Jun 19, 2018
                Updated by [email protected]
                not resolved yet.. who says resolved?? these chors?
                Jun 21, 2018
                Updated by [email protected]
                chor bank reply
                Jul 19, 2018
                Updated by [email protected]
                Still not resolved. who said it has been resolved?
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                  N
                  nadig21
                  from Mumbai, Maharashtra
                  May 10, 2018
                  Resolved
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                  Resolved

                  Sir,
                  My wife was died on 7.2.2018.Her account No.is [protected] at Shimoga branch Karnataka. I have submitted all required documents to the bank and I am having nomination on that account.I have calledupon many times over phone and in person. Inspite that the concerned official and the bank branch manager are quite negligent in discharging their duties and not taken any action in settled the account. I have no altrnative except to take legal action against the concerned. It is a death case they should not keep pending without any reason. Please lookinto it and take immediate action to settled the account with in 24 hours.
                  M [protected]
                  Jun 14, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 14, 2018
                  Axis Bank Customer Care's response
                  Hi, as per our telephonic conversation we understand that the proceeds are credited to your account on 11 May, 2018. Regards, Team Axis Bank
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                    S
                    Saulin1303
                    from Itaunja, Uttar Pradesh
                    May 10, 2018
                    Resolved
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                    Address: Lucknow, Uttar Pradesh, 226016

                    This is to inform you that i have an account in axis bank munshi pulia branch, lucknow, i was trying for book a ticket on 04.05.2018 but without confirmation amount of rs 1080 have been debited from my account still i have not received such amount, wether i tried to call to branch and customer care but i am getting a solution.
                    Saurabh
                    [protected]
                    Jun 24, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 10, 2018
                    Axis Bank Customer Care's response
                    Hi, we'd like to help. Please visit us at https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx to share your concerns. Thanks for writing in.
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                      A
                      Agomani
                      from Hyderabad, Telangana
                      May 10, 2018
                      Resolved
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                      Resolved

                      Address: Gurgaon, Haryana

                      One of the worst private banks that i have dealt with!!!

                      I lost my debit card on 1st may. Lodged a complain immediately regarding blocking and renewing a new card. I got a sms on 3rd may, saying the card has been dispatched by bluedart. Till 9th may i didn't receive the card and when i called the customer care i was told the card was received by some justin on 5th may.

                      On my follow up with bluedart, i was told it has been delivered to axis bank mg road office. Why not at my correspondence address? Why there was no call? The card has been misplaced but there has been no single communication from the bank's end.

                      I am surprised and equally disgusted. Here i am cashless and frantically trying all possible numbers but in vain.

                      If there is any transaction on my card the bank will be responsible. If i dont get a solution to my problem by tomorrow morning i would take this to higher authority and would also highlight it on social media platforms.

                      Extremely disappointed by the service!!! Would never recommend this bank to anyone.
                      Jun 13, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 10, 2018
                      Axis Bank Customer Care's response
                      Hi, Thank you for reaching out. Please DM us your registered contact number. We are here to help!
                      Regards, Team Axis Bank
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                        S
                        SURYA SURAPARAJU
                        from Visakhapatnam, Andhra Pradesh
                        May 10, 2018
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 522002
                        Website: irctc

                        Sir,

                        When i booked a ticket from irctc suddently the page has expired but my amount 470 res has been dedcuted ticket is not booked so please that amount is very important to me here is the informqtion on the transaction. This is very important for me to book the ticket as aearly as possible

                        Mya/c 390757 debited 470rs on[protected] from irctc they has given seq no:[protected] so please do the need ful sir
                        Jun 13, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 10, 2018
                        Axis Bank Customer Care's response
                        Hi, we'd like to help. Please visit us at https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx to share your concerns. Thanks for writing in.
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                          V
                          varatharaj raj
                          from Delhi, Delhi
                          May 9, 2018
                          Resolved
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                          Resolved

                          Address: 600051
                          Website: axisbank savings account

                          Dear sir,
                          My name is k. S. Varatharaj,
                          My account number is [protected]
                          Customer id is[protected].
                          The both amounts are debited my savings account without my knowledge
                          So please reversal my amount to my account number.
                          The amount details are below
                          1) 07/05/2018- rs 808/-
                          2) 07/05/2018-rs 700/-
                          Kindly conform the amounts to where and whom account to be credited. The amount are thefted from my savings account. So please inform the details.
                          Jun 16, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 09, 2018
                          Axis Bank Customer Care's response
                          Hi, we'd like to help. Please visit us at https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx to share your concerns. Thanks for writing in. Regards Team Axis Bank
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                            S
                            Srikanth Mergu
                            from Hyderabad, Telangana
                            May 9, 2018
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                            I have an account in axis bank, below is my account information.
                            Account no : [protected]
                            Name : mergu srikanth
                            Available balance 1, 450.26
                            Type : savings
                            Branch : hyderabad main branch
                            Customer id :[protected]
                            Currency : inr
                            Primary account : y
                            Account category scheme code : sbezy
                            Opening date : 23 aug '14
                            Account status : credit frozen account

                            The bank has changed the account status to "credit frozen account" without any intimation and started charging against low minimum balance. I got an sms from axis 2 days ago..

                            Your xxxx8095 has not maintained the bal requirement of apr18 & will attract fees in jun18. To avoid, please fund your a/c to meet the bal requirement for may18

                            There was no minimum balance requirement to my account before and i was not informed to maintain the minimum balance either through sms or email till date. However, after receiving the above sms, i tried couple of times to transfer amount (Assuming 5k as minimum balance) from my hdfc account through neft and imps, but i am unable to transfer the money to maintain minimum balance. Below is the sms i got from hdfc, after which i got to know that my axis bank account status got changed and its not allowing any credits.

                            Hdfc neft - neft transaction with reference number n[protected] for inr xxxx. Xx has been returned by the beneficiary bank with reason unable to process on[protected] at 13:35:21.

                            Hdfc imps - your fund transfer for inr xxxx. Xx on 09-05-18 is declined as the beneficiary account is blocked/frozen. (Imps ref no.[protected].

                            I am not sure why axis bank has asked me to transfer the funds to a/c to meet the bal requirement when they know "credit frozen account" will not accepts credits.

                            I have submitted my pan & aadhar details long back to make sure account is active.
                            Axis Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            I request you to share your account no./customer Id, registered contact details and complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Manoj
                            HDFC Bank Customer Assistance
                            Srikanth Mergu's [Complaint's author] reply, May 11, 2018
                            Hi Manoj, I appreciate for your response. I don't have any problem with HDFC Account. Problem is with Axis Account that i am holding.

                            -Srikanth
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                              manvirender singh
                              from Delhi, Delhi
                              May 9, 2018
                              Resolved
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                              Resolved

                              Address: 110021

                              I Manvirender Singh, Loan A/c No. PBR[protected] I have close my personal loan from your bank vide recpt No. 1795788 dt. 26.04.18 for Rs. 271000/- and recpt No. 1795789 dt. 26.4.18 Rs. 3753/- but after closer my laon EMI deducted for rs. 6901/- on April 2018. I have seen my closer statement 17 times deducted my total EMI @ 6901/- You are requested to please give me No Dues Certificate and also give me my excess EMI.
                              with regards,
                              Manvirender Singh,
                              (M) [protected]
                              manvirender.[protected]@nic.in
                              Jun 12, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 10, 2018
                              Axis Bank Customer Care's response
                              Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/homeloanotherqueries.aspx and our executive will assist you.Sorry for the trouble.Regards, Team Axis Bank.
                              May 11, 2018
                              Updated by manvirender singh
                              Axis Bank — deduction excess emi/no dues certificate

                              I Manvirender Singh, Loan A/c No. PBR[protected] I have close my personal loan from your bank vide recpt No. 1795788 dt. 26.04.18 for Rs. 271000/- and recpt No. 1795789 dt. 26.4.18 Rs. 3753/- but after closer my laon EMI deducted for rs. 6901/- on April 2018. I have seen my closer statement 17 times deducted my total EMI @ 6901/- You are requested to please give me No Dues Certificate and also give me my excess EMI.
                              with regards,
                              Manvirender Singh,
                              (M) [protected]
                              manvirender.[protected]@nic.in
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                                K D sood
                                from Delhi, Delhi
                                May 9, 2018
                                Resolved
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                                Resolved

                                Address: Gurgaon, Haryana, 122002

                                This is to bring to your kind notice that on 2nd may'2018 i received one sms @7.51 am that my a/c 493826 is debited with inr 1040.77. Info: pur/audible/able.co/bill/audible/seq. No.[protected].

                                I was unaware of this transaction, as the transaction was not done by me. I immediately connected customer care and lodged my complaint vide complaint no. 41136976 and requested to block my debit card.

                                I hereby request you to kindly resolve the dispute.

                                Looking forward to your reply.

                                Regards,

                                Shalini sood
                                [protected]/ [protected]@gmail.com
                                Jun 17, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 09, 2018
                                Axis Bank Customer Care's response
                                Hi, as per the service request number given our relevant team is working on your query and will get back to you at the earliest. Regards, Team Axis Bank.
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                                  prakash chandra dey
                                  from Kolkata, West Bengal
                                  May 9, 2018
                                  Resolved
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                                  Resolved

                                  Ref. : paytm reference no. [protected]

                                  Sub : 1215.87 is not refunded after failing transaction of electric bill payment through axis bank on 30.04.2018. Transaction id. Inb/[protected]/p dated : 30.4.2018

                                  Dear sir,

                                  As discussion with customer care representative about this matter, they advice me to discuss with you for refund this money from you.

                                  Thus i request you to pls. Refund this money to my axis bank.

                                  Thanking you,
                                  Prakash chandra dey.
                                  Jun 10, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  May 09, 2018
                                  Updated by prakash chandra dey
                                  Ref. : Paytm Reference No. [protected]

                                  Sub : 1215.87 & 396.88is not refunded after failing transaction of Electric Bill Payment through Axis Bank on 30.04.2018. Transaction ID. INB/[protected]/P & INB/[protected]/P DATED : 30.4.2018

                                  Dear Sir,

                                  As discussion with Customer care representative about this matter, they advice me to discuss with you for refund this money from you.

                                  Thus I request you to pls. refund this money to my axis bank.

                                  Thanking you,
                                  Prakash Chandra Dey.
                                  Verified Support
                                  May 09, 2018
                                  Axis Bank Customer Care's response
                                  Hi, Thank you for reaching out. Please DM us your registered contact number for further assistance. Regards, Team Axis Bank.
                                  Dear sir, please help me to release my account.. Axis bank is frodulant bank who borrowing unnesessary moey from us... Even they blocked my account without ma permission
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                                    jhabipin1978
                                    from Allahabad, Uttar Pradesh
                                    May 9, 2018
                                    Resolved
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                                    Address: Bijnor, Uttar Pradesh, 246722
                                    Website: [email protected]

                                    Hello sir my name is bipin kumar jha. I had open a salary account in axixbank on march month in kashipure branch (Branch code. U406) office. I have also get welcome kit. And i had submitted all required documents. But til now my account is not activated.. Please solve my problem.

                                    Name. Bipin kumar jha
                                    Company pnc infratech ltd
                                    Branch. Kashipure (U406)
                                    Account no. [protected]
                                    Jun 9, 2018
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 09, 2018
                                    Axis Bank Customer Care's response
                                    Hi, we are working on your query with service reference number 41284681 and will get back to you within 48 working hours. Regards, Team Axis Bank.
                                    Hi, on 3rd may 2018, I transfered 10000 k to one of my benifitionary .
                                    Money is deducted and status is in suspect . I called the customer care but no help . Please solve my issue as it has been already 5 days .Please resokve this issue as soon as possible as i am in aurgent need for money .
                                    Sir today i deposit 20000 rs in atm machine (BPRH164901) at 16:13:30 on 05/03/18 in my aac no. [protected] but machine take my 20000 rs and print recepit machine not working so pls retrun my 20000 rs or deposit in my acc no [protected]
                                    mandeep singh
                                    [protected]
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                                      phghdcx
                                      from Bengaluru, Karnataka
                                      May 9, 2018
                                      Resolved
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                                      I took money from axis bank atm opposite to sk super cook, p. N. Pudur, coimbatore on 1st may around 9.45 and we found that four 2000 rupees note and eight 100 rupees notes were damaged. We are sure that the notes are damaged while we got it from the atm machine itself. We have filed a complaint against the same in axis bank on 2nd may but till now there is no response from the bank kindly request to replace those notes
                                      Jun 15, 2018
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 09, 2018
                                      Axis Bank Customer Care's response
                                      Hi, Thank you for reaching out. Please DM us your registered contact number for furher assistance. Regards, Team Axis Bank.
                                      May 11, 2018
                                      Updated by phghdcx
                                      For complaint registered number is [protected]
                                      May 18, 2018
                                      Updated by phghdcx
                                      There is no response yet.Please take necessary action ASAP.
                                      For complaint registered number is [protected]
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