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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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Axis Bank reviews & complaints page 362

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S
santosh.rism
from Bengaluru, Karnataka
Mar 19, 2018
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Address: Bangalore, Karnataka, 560003

Hi,

I have tried to withdraw 10000 rs using axis bank atm from my kotak account. Atm showed the successful completed message in the screen and amount was debited from bank but amount was not opened from machine and provided from atm machine.

Please help.

Cash withdrawal of Rs.10000 at APCN36309 ATM on[protected]:35:04

Kotak Account no : [protected]
Apr 5, 2020
Complaint marked as Resolved 
My parent bank helped to refund the money back and it took 21 working as days.
Axis Bank customer support has been notified about the posted complaint.
Mar 19, 2018
sathish071632's response
I need my money back
I am paid my credit card Rs.22615 payment through sbi bill desk from axis Bank net banking. The amount was debited my account but not credit in to my card. Where is my amount. It happened many time in axis Bank. Whenever I purchased or paid something. Very poor network.
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    Y
    yprajput5
    from Thiruvananthapuram, Kerala
    Mar 19, 2018
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    Address: 560066

    Hi team,

    Please note that, i have append my asap a/c *8451 with axis bank dated on 11/03/2018 in to jaya nagar 5th block. And transferred rs. 1000 from my another axis bank a/c.

    Now when i am planning to transfer this amount in to sip a/c or some another account. It seems my account have not been activated.

    When i visit to nearest axis bank branch it seems a/c have been closed by system error.

    Now could you please advise how i can activate my a/c. If not then please advise the the exact reason of closing my asap account.

    Thanks,
    Yogesh
    +91 [protected]
    Axis Bank customer support has been notified about the posted complaint.
    Mar 19, 2018
    Updated by yprajput5
    Note that Last 4 digit of My account number are ASAP A/c ***8151
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      N
      nsnprasad
      from Hiranagar, Jammu and Kashmir
      Mar 19, 2018
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      I am nsn prasad, an advocate. I have received a massage about one hour ago that my credit card [protected] was used for a transaction of rs 5542.20 today at microsoft office. The card is with me. I have not made any online transaction. I didn't receive any one line pass word. I have blocked my card to prevent any misuse. Please enquire and don't demand for payment of the amount.
      Nsn prasad
      Axis Bank customer support has been notified about the posted complaint.
      Mar 14, 2018
      [email protected]'s response
      staff is not properly trained to attend customers.
      Staff is not properly trained to attend customers.
      Customer I'd forgot
      Why are you robbing rs 500month constantly without notification. Why are you taking costumers as granted.

      I need my total amount to be refunded which is debited towards consolidated charges.

      Also let me know how much you have robbed from my account.
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        M
        Mangesh89
        from Surat, Gujarat
        Mar 19, 2018
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        Address: Pune, Maharashtra, 411061
        Website: www.axisbank.com

        Hi,

        I have made 2 cash withdrawal dated on 3rd March 2018 of amount 8000 each (Total 16000) transactions using axis bank debit card at state bank of india ATM, which are failed showing transaction timeout error and i did not get cash. Regarding this I have registered a complaint with axis bank on same day. On 12 Mar onwards ATM reversal transactions are showing on bank statement but amount not get added to my main balance till date.
        As per RBI rules amount should get refunded within 7 working days. Now 10 days are completed but still I did not get refund.
        I have registered complaints with axis bank many times, every time your support executive tell that the previously registered complaint is not correct & registers a new complaint.
        Please find below complaint numbers ...
        [protected]
        3969859
        [protected]

        Please check first 2 of the above are closed. If i did not get refund, then how they close my complaint?
        The same problem i have faced with Dena bank 6 months ago, but i have get refund within 3 working days.
        Is the process is very slow with axis bank? Due to this i am lot more financial problems.

        Very bad customer service i have seen ever.
        Please do the needful.

        Thanks & Regards,
        Mangesh Shingote
        (Mob : [protected])
        Axis Bank customer support has been notified about the posted complaint.
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          M
          ms183823
          from Allahabad, Uttar Pradesh
          Mar 19, 2018
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          Address: Kanpur, Uttar Pradesh

          Dear sir,
          This is to inform you that i opened an account asap through online account no. - [protected], and deposited rs 500 in it. After that i was informed to complete the kyc at nearest branch.

          When i reached to the axis bank branch at kanpur city, bank representative informed me that the account is closed due to internal technical problem.

          Please refund the rs 500 through demand draft, due to closure of asap account as early as possible.

          I will be highly grateful to you.

          Regards,
          Manmohan singh
          H. No. 3/308,
          Near - kpy jansahyogi inter college
          Avas vikas hanspuram
          Naubasta kanpur - 208021
          Mo. : [protected], [protected]
          Email. : [protected]@gmail.com
          Axis Bank customer support has been notified about the posted complaint.
          Hi
          I have been charged Consolidated charges for my account of Rs 3500 + GST of 630 on 10th March 18 without my contest. Its say reason as cash deposit but i haven't been informed on the same.
          please help me with the same.
          Hi
          I have been charged Consolidated charges for my account of Rs 3500 + GST of 630 on 10th March 18 without my contest. Its say reason as cash deposit but i haven't been informed on the same.
          please help me with the same.
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            D
            Dev#123
            from Noida, Uttar Pradesh
            Mar 18, 2018
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            Address: 110024
            Website: Axisbank.com

            Dear sir and mam pls take urgent action for branch head his abusing all axis staff and out source of glms employees his unrespectabele branch head his name is ashish sharma lajpat nagar 2 branch his very bad bh if you not any take action than i will take help police otherwise i will take any action for his person kindly help as his dvp lable branch head
            Axis Bank customer support has been notified about the posted complaint.
            There was credit card fraud of 4100 happened in Nov 2015.I have completed all the process for reclaim but even after 3 years there is no action taken by bank.Finally I have decided to go to consumer Court for the same.I couriered claim form to Banks Mumbai branch but still no reply.
            I made a transaction where the bank details went wrong.while doing transaction it also showed that within 2 days if the details are wrong money will be remitted back.still now no response is there, but my money have been gone
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              S
              Shiju Mohanan
              from Mumbai, Maharashtra
              Mar 17, 2018
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              Address: 400604
              Website: www.axisbank.com

              Hello,

              Here i am mentioning the fraud activity and cheap way making money of axis bank. I got charged for 500 rs for maximum use of credit card in the date of 14 the march. I also made payment in 17 the march and the bill was generated in the date of march 12 th. Why you charged and how can i know i used maximum amount. Please check once and refund this is also posted the screen shot in axis bank facebook page and insta also. So please say or there. We can know the public comment too. Mycard number is [protected] and my name is shiju ms

              Regards

              Shiju ms
              Axis Bank customer support has been notified about the posted complaint.
              Mar 17, 2018
              Updated by Shiju Mohanan
              Hello,

              Here I am mentioning the fraud activity and cheap way making money of axis bank.i got charged for 500 rs for maximum use of credit card in the date of 14 the March. I also made payment in 17 the March and the bill was generated in the date of March 12 th.why you charged and how can I know I used maximum amount .please check once and refund this is also posted the screen shot in axis bank Facebook page and insta also .so please say or there .we can know the public comment too.mycard number is [protected] and my name is shiju ms

              Regards

              Shiju ms
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                B
                Bharath Swaminathan
                from Bengaluru, Karnataka
                Mar 17, 2018
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                Hi

                I submitted an ipo application on axis bank for hal on 16th march at 10am for a bid of 12 shares. The application status is coming in axis bank as the application is accepted but when i try to check the status of the application on bse status check website it is not returning any records against the application no and the pan no. Has axis bank sent the application to the bse website. When it is showing accepted at axis bank ipo enquiry why in bse it is not returning any records against the application no.? If i get a reply from axis bank i will provide the details.
                Axis Bank customer support has been notified about the posted complaint.
                Sir my requesting Axis Bank regarding. my name is Abhishek Mukherjee then my salary account please block them. My account number[protected]. My contact number[protected]
                Dear sir,
                my name is Tejas Dani D.O.B. Is 10.10.1992 .Please let me know
                why credit card apply is declined as I am maintaining my account .Till now i have received only
                my reference number. My reference number is 10566858.
                Mobile number is [protected] expected the information as soon as possible..
                Plz deactivate one assist sevice from my account and refund my 1899 rs . You activate this service without my permission. Plz deactivate it
                "Dear Customer

                Greetings from OneAssist..!

                We deeply regret for the inconvenience caused to you & appreciate your patience.

                We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

                Should you require any further assistance, please reach us at 1800-123-3330.

                Regards,

                Sagar

                Team OneAssist"
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                  A
                  Anitha.y
                  from Hyderabad, Telangana
                  Mar 17, 2018
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                  Dear sir / madam,

                  This is anitha yenumula
                  One assist relationship
                  Mobile #[protected]

                  My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
                  I receive phone calls from this no - 91 [protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account.
                  So i contacted oneassist customer care couple of times in past hours and requested for cancellation of my membership.
                  I am totally disappointed with this one assist

                  Regards
                  Yenumula anita

                  M[protected]
                  Email-y. [protected]@gmail.com
                  Axis Bank customer support has been notified about the posted complaint.
                  Mar 13, 2018
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                  Mar 17, 2018
                  Updated by Anitha.y
                  Dear sir / madam,

                  This is Anita yenumula
                  One assist relationship
                  Mobile #[protected]

                  My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
                  I receive phone calls from this no - 91 [protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account.
                  So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
                  I am totally disappointed with this one assist

                  Regards
                  Anitha yenumula
                  Credit card declined
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                    A
                    from Puducherry, Puducherry
                    Mar 17, 2018
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                    Address: 605006

                    Sir,

                    we are m/s albert medicals bearing account no" [protected] and ifsc code utib0000209 and our swiping machine is not working for the past 10 days and we have been regularly lodging complaints but no response was there.

                    hence we kindly request you to do the needful to ensure uninterrupted service to the public.

                    thank you
                    Axis Bank customer support has been notified about the posted complaint.
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                      V
                      VanchiJay
                      from Chennai, Tamil Nadu
                      Mar 17, 2018
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                      Address: Chennai, Tamil Nadu

                      Axisbank is the worst ever bank i have seen.. It is extemely frustrating to use their netbanking.. I had to convert my nre account to domestic account. They said its not possible.. I tried updating my us mobile number to india number.. Again its not possible.. Update aadhar card number.. I am not seeing any option in my netbanking.. When i visited the nearest bank they said i need to fill a form to get phone number updated.. When i filled the form they said my signature is not matching.. They said i have to get an affidavit signed by notary public in a stamp paper.. They did not even help me to update my aadhar number.. I was so frustrated that i asked them how to close my bank account.. They said i need to get my signature changed. Their phone banking number is not toll free and you have to spend a lot on call charges. Now i cant do anything with my account. Dont open any account with axis bank.. They have the worst customer service
                      Axis Bank customer support has been notified about the posted complaint.
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                        A
                        Ashish avinav
                        from Jamnagar, Gujarat
                        Mar 17, 2018
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                        Address: New Delhi, Delhi, 110076
                        Website: www.axisbank.com

                        Hi axis bank,

                        I am having salary account with you since almost 3.5 years.
                        Since last 2 months some amount is getting locked into lien amount.
                        I tried to call customer care but as usual they out my call on hold and then got disconnected.
                        Even i visited my branch and after long investigation they were unable to answer actual answer of lien amount.
                        What really i can do now?

                        I think next step is to make complaint in rbi and consumer court.
                        Replace your [censored] employee or atleast train them how to assist your customer.

                        No mail response... No resolution over call... No resolution on branch visit...

                        Great going...
                        Axis Bank customer support has been notified about the posted complaint.
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                          P
                          Poonam2018
                          from Pune, Maharashtra
                          Mar 17, 2018
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                          Address: 411021
                          Website: www.axisbank.com

                          Your bank should be rated below the cooperative banks or pathpedi sansthan absolute horrible services, forgetful and irresponsible employees.
                          To open a basic savings account (Whether nre or resident) it takes anywhere between 2 years to 5 years, despite giving all the money and completing the formailities 10 times and everytime the requirements change - awesome!!! Absolutely frustrating.
                          The locker charges are charged in advance and then excuse is given that the locker cannot be used as it is stuck, i couldnt use my locker for year!!! Despite of paying the yearly rent in advance for a large locker???
                          I ordered for cheque book, the courier guy came home when i was not at home, i gave him the instructions to return to the local branch of axis and i will collect it from there, he delivered to my building watchman!! What???
                          I had no outstsnding in my credit card yet it showed pending for such a long time that it affected my cibil rating???
                          The above is just a snapshot of problems there are more... Absolute horrible experience.
                          I am 10+ year old customer with axis main branch pune and suffered for that many years!!!.
                          Absolute pathetic relationship banking!! Only in front of customers they will talk politely and put up a good show otherwise they will do nothing at all and we have to constantly follow up still the excuses like i forgot, i changed my cell, i thought the other dept would do it, requirements have changed, policies have changed etc... Will be given and no work will be done.
                          Axis Bank customer support has been notified about the posted complaint.
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                            R
                            Ragul Kumark
                            from Arakkonam, Tamil Nadu
                            Mar 16, 2018
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                            I had a due of 23k and minimum due of 2.7k. To pay the bill i have transferred the amount 23k to my account. They took 2.7k without any notice. Also i had to pay 23k additionally. This made me pay 23k +2.7k. This is really #. I just want to cancel my card. And close my axis bank account.
                            These people also charge penalty of 300 for this and additional gst for the money they steal from us. This banking system is a complete #. They charge us for all the stupidity they do.
                            Axis Bank customer support has been notified about the posted complaint.
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                              Bhaskar Fasle
                              from Pune, Maharashtra
                              Mar 16, 2018
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                              Address: Pune, Maharashtra, 411016
                              Website: www.axisbank.com

                              Dear sir,

                              Axis bank issued personal loan to me it is disbursed on 9th mar 2018 & also on same date it is reflecting as lien amount i have discussed with customer care regarding this & they told to me talk with loan department also i have discussed the matter with loan department & they are unable to support me accordingly.

                              Thanks & regards,
                              Bhaskar fasle.
                              Cell-[protected].
                              Axis Bank customer support has been notified about the posted complaint.
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                                Abhinavjha0612
                                from Raxaul, Bihar
                                Mar 16, 2018
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                                Address: Patna, Bihar, 800027

                                As i recived a call through axis bank that i am having pre approved personal loan at that time i asked about reaction they told me in pre approved there was no option for rejaction but it has recected even i call on toll free no [protected] 3 time today they wore not writen my complain there for i request kindly give me a proper solution or i will go for legal
                                Attc some call record

                                Abhinav jha
                                [protected]
                                [protected]
                                Axis Bank customer support has been notified about the posted complaint.
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                                  activa5g
                                  from Bhubaneshwar, Odisha
                                  Mar 16, 2018
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                                  Address: Patna, Bihar, 800001
                                  Website: www.axisbank.com

                                  My self roushan kumar srivastava. I m not happy with you services. My company open the salary account in your bank. Your staff comes in our office and collect the documents. Bank call me and says collect your kit. But i m saying name printed in my cards avilable me. Our staff saying our account actived and your card will be dispacted by mumbai branch in 22 feb. But approx comes in one month not provide my account number and my atm cards. Today i m visting the branch and hand over me instant kit and saying your account open will be a 3 working days. My question is why not provided my printed cards and account number in one months. Not good sign for your branches. Axis bank is a big name of banking sector.
                                  So kindly request please solve my problem urgent basis.
                                  Please cont
                                  Mob - [protected]
                                  Email - [protected]@rediffmail.com
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Jithin Ettumanoor
                                    from Jaipur, Rajasthan
                                    Mar 15, 2018
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                                    Address: Kottayam, Kerala, 686632

                                    Dear sir

                                    On 28/02/2018. From muthoot finance atm in lahoti chowk bikaner rajasthan. I use my atm card for withdrawal rs 500/-but i not receive the money from atm. But i compliant to muthoot finance and same to axis bank, but till date i have not received at all. My account details is mentioned given below
                                    Jithin m j
                                    A/c no - [protected]
                                    Debit card no-[protected] (Visa)
                                    Mob [protected], [protected]

                                    Kindly do the needful

                                    Regards
                                    Jithin m j
                                    [protected]
                                    Axis Bank customer support has been notified about the posted complaint.
                                    I am ashok kumar account open axis asap account activation success but debit card not receive i need office address delivery debit card and cheque book my customer I'd[protected]
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                                      RRR_Rozario
                                      from Hyderabad, Telangana
                                      Mar 15, 2018
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                                      Address: Mumbai City, Maharashtra, 400025

                                      Team, please note that today i received sms stating that there will bouncing charges inr 707 o loan ac ending with 342558. And the amount will be debited from ac ending with 500805 after 2 days.

                                      Note: i do not have any account (Savings, loan or any other account) with axis bank.

                                      Please check your system if sms message was sent to correct recipient.
                                      Contact on my cell if any further details are required. I dont want to see any surpirses if anyone else has opened any account using my credentials or documents.

                                      Thanks & regards,
                                      Richard
                                      [protected]
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        venukiran28
                                        from Hyderabad, Telangana
                                        Mar 15, 2018
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                                        Address: Vizianagaram, Andhra Pradesh, 535002

                                        Dear sir, this mohankiran balla. Working in drreddys labs, i have a account in your bank since 2009, last month january 2018 two frude transaction done in my savings and credit card immediately raise the complaint to customers care and also nearest bank frist one credit card 03/01/2018 3:00 am 10000/- and second one is 05/01/2018 17:30 20000/- in savings account, on two complaint given to axis bank vizianagaram on 08/01/2018 but upto now i not getting my amount in account, this is my account no [protected], and this is my mobile no [protected], [protected], please resolve my problems and issues as early as possible upto 60 days completed, thanking you sir.
                                        Axis Bank customer support has been notified about the posted complaint.
                                        I have axis Bank salary account . Last 6 month i facing this issue. Every month my account u detected consolidate charges. This month march 2018 u charge 3600rs. Please solve my problem
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