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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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R
Rahulsharma26
from Ujjain, Madhya Pradesh
Feb 10, 2018
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fraud my account through imps

Address: Bharatpur, Rajasthan, 321001

Dear sir/madam,
Myself rahul sharma. I have salary &saving account in axis bank. I received message from bank for amount deduction of 2 times of 1005.5%3505.5rs. I don't know about these transaction. These amount deduct from my account using imps by another person. I went to bank but no satisfaction from bank. And i didn't any security code from bank. Please help me return my amount.
Account no.-[protected]
Name-rahul...
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Syedamjadarif
from Visakhapatnam, Andhra Pradesh
Feb 10, 2018
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Address: Bangalore, Karnataka
Website: Www.axisbank.com

I have receieved a call from axis bank on febraury 4th of this month regarding some one assist services and they have charged me for one assist services and i dont want that services and i want my refund immedaitely or else i am gone cancel my account with axis bank, i want my refund as soon as possible and i want my complete amount that was deducted from my account.
Axis Bank customer support has been notified about the posted complaint.
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    H
    Heena Paliwal
    from Udaipur, Rajasthan
    Feb 15, 2018
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    Address: Udaipur, Rajasthan, 313001

    Dear Team,

    Greetings!

    I have received a call for one assist membership plan and despite of refusing about the scheme, Re 1899/ has been deducted from my axis bank account without my approval. Could you just check the status and update on the status. Request you to refund my amount back to my account number ending xxxx6200 as soon as possible

    Thanks and regards
    Ml Paliwal
    Axis Bank customer support has been notified about the posted complaint.
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      01nish
      from Gwalior, Madhya Pradesh
      Feb 9, 2018
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      Hello sir,

      I have raised a complaint in axis bank credit card department on 28 jan. Then the axis bank executive called it will we solved in four days. But after 10days its not solved and when i call for customer care they hold my called and then disconnected my call. And when i mailed them then there is not any response from their side.

      So please help me to solve it.

      Thank u in advance.
      Axis Bank customer support has been notified about the posted complaint.
      Feb 13, 2018
      Updated by 01nish
      Today date is 13feb but my complaint is still pending..
      Feb 20, 2018
      Updated by 01nish
      My complaint is not solved till 20 Feb so pls try to solve this.
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        S
        subn
        from Bengaluru, Karnataka
        Feb 9, 2018
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        Address: 560043
        Website: application.axisbank.com/webforms/axis-support/issues/MB-AxisBandwatch-AxisActive.aspx

        I have ordered for the axis active through axis mobile app, it was supposed be delivered by 03rd feb 2018. Today even after 6 days when i check the status it is saying order recieved and not processed till now. And there no information or any reply to the email which i sent to customer. [protected]@axisbank.com on feb 3rd. They have live chat option, that is also not working.
        Axis Bank customer support has been notified about the posted complaint.
        I don't want to continue with your account due to your poor very lame connectivity of customer care
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          N
          Navya.klr
          from Guntur, Andhra Pradesh
          Feb 9, 2018
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          Address: Krishna, Andhra Pradesh

          Hi,
          I have credit credit with axis bank, due to some problems am unable to clear my debts but i sais give me some time of 10 days i will pay the toatal amount, but without informing me they lein my savings account and deducted my total amount and i have a minus balance. That stupid lady who recovers really abused me and harrased me and my mom. That persons number is this please takesome action about that #, my account holds with axisbank, matha towers, vijayawada.[protected]
          Axis Bank customer support has been notified about the posted complaint.
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            G
            Geetanjali Tawde
            from Pune, Maharashtra
            Feb 8, 2018
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            Address: Mumbai City, Maharashtra, 400057
            Website: no

            Dear sir,

            As per amazon mail regarding the transaction issue. The amazon payment department has deposited the amount rs. 1049/- on 30th january but still didn't deposit in our axis bank

            Amazon has given reference no.[protected], as per this number please find the this issue, and kindly deposit amount rs.1049 in my a/c.

            My account no. Is [protected]
            Axis Bank customer support has been notified about the posted complaint.
            On 2nd Feb, I transferred 9000..It got debited from my account .But it's not been credited to the recipient account and the transaction status shows suspect.. Pls do something to get back the amount
            I have an Axis bank savings salary Account for which I am regretting already. I get repeated calls thrice almost everyday. Please stop harassing people so please stop calling people for credit card.
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              N
              Nismitha Prabhu
              from Bengaluru, Karnataka
              Feb 8, 2018
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              Address: Mumbai City, Maharashtra
              Website: www.axisbank.com

              Hello,

              My name is nismitha and i had a salary a/c in axis bank which i am not using from past 2 years, but suddenly i see negative amount in my salary a/c and also when i saw the a/c detaily bank is charging some monthly charges of 500rs for the same but which is not being showed in the available balance (Negative) and also account status shows credit frozen account.
              I want the bank to help me out with waiving off the charges as soon as possible.
              Salary a/c no - [protected]
              Branch - bandra kurla complex
              Axis Bank customer support has been notified about the posted complaint.
              Feb 07, 2018
              RSakthivel's response
              Amount dint credited to account but debited to sender

              HI on 3rd Feb 2018 Sender have transferred the amt RS:10000/- to [protected]. To this Account but still the amount is not credited to us but debited to the sender from Punjab National Bank. kindly solve the issue asap.

              salary a/c account frozen - Comment #2998828 - Image #0
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                T
                tijo123
                from Bengaluru, Karnataka
                Feb 8, 2018
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                Address: 56077

                Dear sir / madam,

                Subject:- wrongly debited one assist relationship
                Ref:- a/c no: [protected]
                One assist relationship # 3774607

                My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
                I receive phone calls from this no[protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account.
                So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
                I am totally disappointed with this one assist

                Regards
                Tijo augustien

                Mob no: [protected]
                [protected]@gmail.com
                Axis Bank customer support has been notified about the posted complaint.
                Dear Tijo,

                Greetings from OneAssist..!

                We are very sorry to hear about your experience and regret the inconvenience caused to you.

                We have forwarded your details to our team and they shall update you with the current development on your case.

                We appreciate your patience in the interim.

                Regards

                Brijesh

                Team OneAssist
                I ordered foon online.but they cancelled my order and they sent msg that "your bank will refund your amount" but i did not get my money .
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                  R
                  Ramesh Upputuri
                  from Guntur, Andhra Pradesh
                  Feb 8, 2018
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                  Address: Prakasam, Andhra Pradesh, 523105

                  I have received a call from axis bank yesterday. I just don't want the subscription and please cancel my subscription for my axis master card ending with 7734. It has been noticed that the money already been charged @1899 for the same.
                  Hence, cancel the subscription and refund the same into my account. My relationship no. Is 3779107. I am waiting for confirmation of delation of this service and also refund the money @1899.
                  Axis Bank customer support has been notified about the posted complaint.
                  Feb 08, 2018
                  Updated by Ramesh Upputuri
                  I have received a call from Axis Bank yesterday. I just don't want the subscription and please cancel my subscription for my Axis Master Card ending with 7734. It has been noticed that the money already been charged @1899for the same.
                  Hence, cancel the subscription and refund the same into my account. My relationship no. is 3779107. I am waiting for confirmation of delation of this service and also refund the money @1899.
                  Dear Customer

                  Greetings from OneAssist...!

                  We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2851549 & the refund will get processed in 7 working days.

                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                  Regards

                  Sagar

                  (Team OneAssist)
                  I will pay electricity bill online I have deducted two times money from my account on 6/02/2018 please refund my money back in my account (Google Transaction ID: CICAgMCs-J_RGw
                  UPI Transaction ID:[protected]

                  deactivate one assist - Comment #2998846 - Image #0
                  deactivate one assist - Comment #2998846 - Image #1
                  deactivate one assist - Comment #2998846 - Image #2
                  Dear Customer

                  Greetings from OneAssist...!

                  We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 1637865.

                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                  Regards

                  Sagar

                  (Team OneAssist)
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                    P
                    prabhu bala
                    from Kottayam, Kerala
                    Feb 7, 2018
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                    Address: 600032

                    Hi team, this is regarding for amount refund (A/c no:[protected]) which i made through credit card to pay my airtel payments unfortunately i made excess amount of rs 3500 from airtel end. They said refund payment has been credited to your account the details below.

                    Order number:
                    [protected]
                    Cc ref or arn number:[protected]
                    Amount: rs. 3500/-
                    Bank ref:090673

                    But still i'm not get the amount, when i check with bank, they said no idea about arn transactions.
                    Axis Bank customer support has been notified about the posted complaint.
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                      K
                      Kartik Mondal
                      from Kolkata, West Bengal
                      Feb 7, 2018
                      Resolved
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                      Resolved

                      invalid user credentials axis

                      I am open asap account, but dose not open net banking. Invalid User Credentials is show....
                      +1 photos
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                      K
                      kv1
                      from Hubli, Karnataka
                      Feb 7, 2018
                      Resolved
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                      Resolved

                      Address: Chandrapur, Maharashtra, 442402

                      My a/c no.[protected] name: kshitiz khandre is in axis bank branch chandrapur girnar chowk
                      i have apply for c.C. Limit in axis bank branch girnar chowk chandrapur. I have given the property
                      for c, c limit they have done the valuation of property and charge me 6500/- after that they have done civil of my self
                      in civil my rating was low so they have reject my loan no problem. Why they have done property valuation and civil after
                      please refund my 6500/- rs. To my account.

                      Thanking you

                      kshitiz khandre
                      [protected], [protected]
                      Feb 8, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
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                        B
                        biswajitpr
                        Feb 7, 2018
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                        Address: New Delhi, Delhi, 110058

                        On 5th Feb I did IMPS. Beneficiary did not recieved it.
                        When I check the status it is showing me suspect status.

                        Today 7th Feb when I reache the customer care through IVR ( as support email id has taken down), support staff was so foolish and rude in reply that;
                        I have made this transaction and should know why it is showing. Even I share the reference id :[protected] .But he did not bother about it. Got simple reply we don't have it, go to the bank.
                        I am wondering how they treat customers. Seems for me I have to close my all accounts including salary.

                        So kindly suggest about this.

                        BR//
                        Biswajit
                        Axis Bank customer support has been notified about the posted complaint.
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                          Satish Kalidindi
                          from Hyderabad, Telangana
                          Feb 7, 2018
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                          Address: West Godavari, Andhra Pradesh, 534202
                          Website: axisbank.com

                          Dear Sir,

                          This is an urgent complaint regarding a fraudulent transaction executed via my Axis Bank Credit Card for total INR 30280
                          on the 6th Feb, 2018. Around 11.05 p.m he made total 4 transactions on my credit card. The details of these transactions

                          are as below –

                          Marchint Name: FACEBK ADS
                          Bank Name - Axis Bank
                          Credit card no. - 4111-xxxx-xxxx-9788
                          S.N. Trans Date Trans time Trans amt in Rs. Co. name

                          1 6/02/18 10.59pm 50 FACEBK ADS
                          2 6/02/18 11.02pm 14840 FACEBK ADS
                          3 6/02/18 11.03pm 14840 FACEBK ADS
                          4 6/02/18 11.13PM 550 (DING)

                          Total 30280/- INR

                          I have blocked my credit card immadiately after suspicious transaction. I have raised my complaint[protected] to customer care and bank and they asked me to go to nearest branch and fill dispute amount form and submit. Accordingly I have done it in Axis Bank in bhimavaram. And then immediately approached to nearest Police staion and submitted my written complaint which they acknowledge and they are doing there investigation

                          all transaction details for their immediate action.

                          I request you to kindly help me with this issue asap. Please help me to get my refund for the said amount at the earliest.

                          Thanks,
                          Srivenkata
                          [protected]@gmail.com
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                          Axis Bank customer support has been notified about the posted complaint.
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                            Bunny765
                            from Udaipur, Rajasthan
                            Feb 7, 2018
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                            Address: 382475

                            Dear axis bank team,

                            I have a account in axis bank from long back, and its a premium saving salary account. I was very happy with the services then i got a call from cc department offered a credit card.

                            She offered a credit card and took my all details on phone, at the time of discussion i have specifically asked whether credit card has any joining fees, maintenance fees she said for first year its free of cost and from next year it will be chargeable. Firstly i have said no as there was some charges, then she said u can deactivate in second year then u will not be charged any amount.

                            Then on this condition i said ok. I have 3 times asked no charges for 1 year, she said yes then only i have opted for the same.

                            Now i got sms to pay rs 4, 130 as joining fee.

                            This is pure cheating.

                            I am closing my account also with axis bank, demat account and credit card, i dont want to involve with the fraud bank.

                            I will not pay this amount. I have few other banks credit card with a huge limiit still they never charge a penny.

                            I have also raised an sr: 38507378
                            Cc: 0891
                            Name: bony mansinghani

                            Please resolve the same asap.
                            Axis Bank customer support has been notified about the posted complaint.
                            Feb 07, 2018
                            Ravi G-studio's response
                            still its not resolved
                            A/c: [protected] SB account
                            M.Ganesan

                            dear sir,
                            Yesterday i sent money toTechprocess solutions.
                            the amount was debited from my account but sofar not credited to them.
                            I have attached that screen shot along with this mail.
                            please check and make clear the issue.
                            Thank you
                            Ganesan.

                            fraudulent joining fees charged for credit card - Comment #2998776 - Image #0
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                              chau_subh
                              from Nagpur, Maharashtra
                              Feb 7, 2018
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                              Address: Nagpur, Maharashtra, 440 001

                              I have paid property tax to nagpur municipal corporation through my debit card on 30/1/2018 amounting to rs.836/- only vide seq. No.406375. The amount has been debited from my salary a/c no.[protected] but not credited to the nagpur municipal corporation. I have personally contacted and submitted my complaint to nagpur branch but none ot the action for rectifying the transaction or refund of my amount have so far been heard. Please do the needful and arrange to dispose of the matter.
                              Axis Bank customer support has been notified about the posted complaint.
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                                seems roy
                                from Kolkata, West Bengal
                                Feb 7, 2018
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                                Address: 700068

                                I cant link my aadhar no. With my savings a/c in axis bank pas rd branch kolkata-700068. My aadhar no is[protected] &enrolment no. Is [protected]. Bank is not helping me nor guiding me properly. I am a senior citizen and housewife my movements are restricted because of old age. I am afraid what will happen to my a/c operation in the absence of linking not done. So please help me as bank is not guiding me properly

                                Hope to hear early from you in the matter
                                Thanks
                                Seema roy
                                Axis Bank customer support has been notified about the posted complaint.
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                                  akanilgummadi
                                  from Mumbai, Maharashtra
                                  Feb 8, 2018
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                                  Address: Hyderabad, Andhra Pradesh, 500013

                                  Hi,
                                  My account is credit frozen. I don't have time to reach bank to discuss this thing in personal. Humbly requesting to please activate my account so that i will initiate the funds transfer to my account. And today i have to receive some fund urgently.
                                  Account number :[protected].
                                  Branch :madhapur - hyderabad

                                  Thanks & regards,

                                  Anil kumar
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    hotfuzz9
                                    from Noida, Uttar Pradesh
                                    Feb 7, 2018
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                                    I have transfer the amount rs. 3150 through samsung pay on 30th jan 2018. The amount was debited from my account but not credited to the beneficiary. Initially samsung pay customer care took 48 hours then they asked me talk to the axis bank customer care. I called at axis bank customer care on 4th feb 2018 and they also told me to wait for 48 hours and when i called axis bank after 72 hours now they are saying it will take 5-7 working days. They are also not providing any complaint no. As such.
                                    +1 photos
                                    Axis Bank customer support has been notified about the posted complaint.
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