Dear axis bank team,
I have a account in axis bank from long back, and its a premium saving salary account. I was very happy with the services then i got a call from cc department offered a credit card.
She offered a credit card and took my all details on phone, at the time of discussion i have specifically asked whether credit card has any joining fees, maintenance fees she said for first year its free of cost and from next year it will be chargeable. Firstly i have said no as there was some charges, then she said u can deactivate in second year then u will not be charged any amount.
Then on this condition i said ok. I have 3 times asked no charges for 1 year, she said yes then only i have opted for the same.
Now i got sms to pay rs 4, 130 as joining fee.
This is pure cheating.
I am closing my account also with axis bank, demat account and credit card, i dont want to involve with the fraud bank.
I will not pay this amount. I have few other banks credit card with a huge limiit still they never charge a penny.
I have also raised an sr: 38507378
Cc: 0891
Name: bony mansinghani
Please resolve the same asap.
Axis Bank customer support has been notified about the posted complaint.
Feb 07, 2018
Ravi G-studio's response still its not resolved