Axis Bank Complaints & Reviews

Customer id:[protected].
Date of incident: 31.07.17
My credit card had been charged for some transaction which i had never initiated. At month end, i noticed this unusual amount charged to my account. I reported the fraud immediately to the customer care, upon which i was guided to block the card and submit incidence letter/form and copy of all pages of my passport. I duly complied and sent all the requisite documents vide e-mail dated 31.07.17. An investigation reference letter was assigned by the bank on 28.07.17. The number was 32781325. The amount had been temporarily credited back to my account. I received no communication from the bank since then and assumed the matter had been resolved.
However, recently i received credit card bill indicating reversal of the amount, charging me for an expenditure i never initiated. I spoke to the customer care employee who reported that the investigation had been closed, denying receipt of any document from my side. I have proof in my mail box showing that the mail had been sent on 31.07.17. Moreover, at that time i was in communication with customer care who acknowledged the receipt of the documents on phone. Kindly, look into the matter with due urgency instead of harassing your customers.
Also, i spoke to the grievance redressal cell of axis bank. The concerned officer showed the most casual attitude and insisted that i pay the amount. At the same time he also confessed that the investigation has not been completed yet.
The amount involved is considerable sum (Rs. 25, 538.70) for me and the payment will cause serious setback to my finances.
Please look into this matter and protect me from being wrongly billed of transaction i never initiated.
Thanks!

My home loan account number is phr[protected] taken from thane axis home lone center.

My home loan started in sept 2015.

I did not received till date list of documents, which bank suppose to give me immediately for keeping all my document with bank for 22 years.

Please arrange to send list of document immediately.

Let me know by when i will receive the list of documents.

Regards,

Dhanendra attrade

[protected]

To mr. Rajiv anand,
Executive director
Of axis credit card

Sir/ madam, i am extremely sorry to give this complaint regarding your poor service of the credit card,
I was working in jay hotels & resorts in 2012 to 13 as manager, the company made a axis payroll card to receive my salary every month, i left my job from this jay resorts 5 years back, but i still maintain my pay roll card as my account, now after 5 years i have received a credit card which i have never applied nor i got my primary card, is shows its closed long time back, but i have received a payment of 426/- and due on 5th, when i lately checked the bank to do the cancellation at the axis bank, chennai, they gave me a toll free no [protected], when i dialed it never have options which has computerized voice, please give me the correct no to cancel my card,
My credit no [protected]
My name peter dsouza
Date of expiry 12/19
My old contact no [protected]
New no [protected]

Please no the need full at the earliest
Thanking you,
Peter dsouza
Mail - [protected]@gmail.com

Sir/Madam I m Sathish Babu Gullappa I Had done my credit card settle ment on 23.06.09 of 10000 But The Bank is still showing outstanding balance due to this my cibil score is gone down and none of the banks are offering me credit cards or loan I need a quik response for this kind of issue.As I settled the amount the cibil account Is Still Showing Unsettled.Plzz Call Me to [protected] Or else I llc Have To Take Some Higher Actions
-Sathish Babu G

I have received a call from axis bank. I just don't want the subscription and please cancel my subscription for my axis visa debit card. It has been noticed that the money already been charged @1899 for the same. Till now i am not registered for any thing, please cancel the subscription and refund the same into my account asap. My registered mobile number is [protected]. I am waiting for confirmation of delation of this service and also refund the money @1899.

I have a salary account in AXIS bank and whenever I fill petrol from IOCL GURUDEV every time 11.8 amount is debited from my account and this time is twice deducted.

It is not even informed that charges are going to applied when petrol is refill from axis debit card. I use another cards too but there are no such another charges.

Please help to resolve my issue.

Dear sir,

For your kind knowledge i would like to inform you for discontinue of my credit card payment being card no [protected] of axis bank, my savings account being no [protected] was put on lien. As per demand of authority of credit card i have already paid rs.14700.00 as dues on dated 17/01/2018. After that i have informed regarding the matter to the concern branch. They have take 48 hours to release from lien of my savings accounts. But sorry to say till now my savings accounts put on hold in your end. I also inform you i have found no response from the concern branch.

So i request you please release my accounts from lien as soon as possible on act of your official end. Its my humble request.

Regards
Nripen kumar bora
M. No. [protected]

I hereby bring to your notice that inspite of giving a written communication from axis bank that i would not be charged any financial charges on payment of my full credit card balance on the specified date (Refer the attached snap of mail), i have been charged financial charges. Inspite of repeated requests to reverse the charges, i have been being billed each month for a card which was deactivated long ago. I don't find this fair from a reputed bank of yours. When in a great financial difficulty my account was frozen and made things very worse and now charging amount though had paid as demanded by axis bank
I would like to know what's the status of my request number[protected]. There is no response from the nodal officer. Inspite of repeated pleading the customer care executives give the response that i need to pay the financial charges which has accumulated over the period though there is not proper response from the bank to close this issue.
And now my saving account has been debit frozen when the matter is still under discussion.

Hi yesterday i was enrolling course online in udemy app but that transaction got cancelled and amount is deducted from my axis bank account and that amount is not yet deposited into my account and this is the not the first time few months back while recharging mobile also some amount is deducted even though recharge is not done.

I have attached the cancelled transaction mail.

Whenever i make a part payment with axis bank through phone request, almost in three transaction i have to remind after a week to deduct from my principal amount. They are doing it intentionally. This time also they did the same. This time i have request no. 14046149. But rs. 50, 000 is not deducted from my loan principal amount. But already they have kept as additional amount in my home loan account. Last time i have talked with sanjay and mohmaad wasim through phone. They said it will be adjusted within 2 days as earlier request was not operated in fact the person has not put the earlier request on 11/1/2018. I think axis bank is most bogus bank for loan replayment. They are cheating with customers.
Still 50, 000 was not reflected as part payment. Earlier also i face same problem with part payment of rs. 2, 50, 000/-. After a verbal fight they have credited. This was happed in 3/8/2017. They have credited rs.77 for what, no intimation in this regard. My home loan account number is phr[protected].

Dear all,

I hate axis bank services, i used axis card previous one year but i cant get any support from axis bank or customer care.

Following problem i suffered in axis creadit card (Buzz).

1) bank duducted gst amount on already paid gst product.
2) during loan, bank told me only monthly principal & interest amount. They didnot share gst amount detail.
3) very bad experience specially this bank. Bank told me i cant help you because i am not issuing your creadit card kindly talk with customer care... But customer care no. I found always busy... Issue remain same.
4) i am not getting proper support from any one so i transfer my account to another axis bank. It takes two days as per message show in my axis application.
But 5 days elapse account not transfered as well as whole amount hold by axis bank... And it shows zero balance.

I like government banks because it takes too much time & they can't cheat with customer.

If any axis bank autherourity person seen my no. Than kindly forward my no. Support my mobile no. Is [protected]/[protected]
Because i am a private company office employee & i have much time to go ban

I have received a call from axis bank on 16.01.2018. I don't want the subscription and please cancel my subscription for my axis bank visa platinum card ending with 0178. It has been noticed that rs 1899 was changed for that.

Hence, it is requested to cancel the one assist subscription and refund the amount to my account. My relationship number is 3599267. Please cancel the one assist subscription and refund the amount

This is to bring to your notice that axis bank has failed to node to the directives of our court ruling in barring unsolicited calls to people. I'm getting constant calls from various numbers of axis bank (Hyderbad backoffice) for loans, credit card services at odd hrs everyday 2 to 3 times to my landline number my parents are old aged and can't answer everyday to these calls. No proper response from customer care/local branches too. I am ready to close my account, but what is the guarantee that these calls will stop? Even after, so many complaints and follow-ups, back office operation seems to be least bothered.

High interests, high payments, no proper customer response from the bank, indecent response.. Cutting the call while inquiring, wrost everywhere. Only these are the salient features of axis bank.

I would like to cancel my axis bank credit card, which i can`t hold for any more. Here is my axis bank credit card number. ([protected])

Pls do the needful.

Regards,
Maruthi a
Mobile num. [protected], this is my register num.
Personal num. [protected]

Dear sir,
I am not receiving the monthly sb & credit card statement of account. My sb a/c no [protected]
Credit card ending...9664
Pl arrange immediately as the same is required for my aadhar card correction submission and continue to send the same to the new address which has been already updated 8 months ago
Thanks & regards,
S rangarajan

Hi axis bank ceo

Sir

My sb a/c number is [protected]. Name virendra prajapat,
I sent 1000rs through tez upi but i get only 646 rs in my account. When i chat with customer they said it was lien amount of 364rs. My account is asap zero balance account then why u take this type of charges, so please send me my money back. My upi trannsactio id is upi/p2a/[protected]/suresh kumar prajapati

Thanks for kind coopration and nessary action.

Dear sir/mam

I have done transaction from atm id 00spcn3556 (Axis bank atm) at 15:56:40 for rs. 10000 but i received amount of rs. 8500. Kindly confirm to me why i got less amount as i want to withdrawl 10000
Kindly resolve the issue.

I have done transaction from atm id 00spcn3556 (Axis bank atm) at 15:56:40 for rs. 10000 but i received amount of rs. 8500. Kindly confirm to me why i got less amount as i want to withdrawl 10000
Kindly resolve the issue.

Regards
Mohd nadeem

In this regard i have already posted my complaint on 23/12/2017 in this form (Id[protected]. I have submitted my scaned copy of kyc to axis bank cox town branch bangalore one week ago. But the bank has not activated my nri account which was frozen without any notice/alert and also i have not received any reply from the bank. Due to which my family is facing lot of financial problems, but the bank is not taking any action. Axis bank nri consumer service is very poor
Samiulla khan

Hi,

My mother, jharna das, is a customer of axis bank (A/c no [protected]), suri branch. We are facing fraudulent behavior on part of the staff of the said branch.

Incident 1: on the maturing of my mother's fixed deposit, she was asking about the interest rates of fd. A certain staff member led her to believe that he was investing her money in an fd with high interest rate and actually signed her up on a high risk equity driven mf. We all had to visit the branch and insist on the withdrawal of the same the next day. Only then it was withdrawn.

Incident 2: my mother went to the branch to link her adhaar card to her account. She was signed up for a credit card with automatic account debit feature on. And that too without her knowledge or consent.

Incident 3: my mother submitted application for the cancellation of the credit card. Nothing happened.

All these have been going on for months. My mother is not tech savvy and relies on bank staff for her transactions. All this happened in full knowledge of the branch manager and we are tired of seeking redressal. If this doesn't stop, we will be forced to move all our relationships to a different bank.

Regards,
Piyalee das

Axis Bank — amount debited but not received to beneficiary account

2 Reviews
Ka Kavin1327 on Jan 11, 2018
Mark as Resolved

I have made imps transaction on 02/01/2018 for the amount rs 4400 from my axis account to indian bank account. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.
I contacted axis bank customer care, but no use.

Imps refernce[protected]/01/2018 please return my money 4400
Rf no - (U3376mp42290) date 02/01/2018
Attach stement ac no : [protected]
Thanks with regards
Attech ac no[protected]...