Axis Bank Complaints & Reviews

There is an employee named nitin working at your modinagar branch misbehaves with the customers. He asks for money even if i ask for my bank account details or either
I don't have time for such things. My family had 5 savings account and 2 current account out of which i had to close 2 accounts due to this behaviour and bank was also charging a lot. The employees did not made me aware of the charges initially which means they misguided me. I request you to work on my complain else i have to close all my accounts in your bank.

Date of incident - 01.02.2018
Client Name : Sanket Vora
Acc. No [protected]
Description : I have recharge from MYJIO. Bank deducted the amount of 349.00 INR (at 09.51 am) but JIO Plan was not activated. Understood with Customer care of JIO, they told us that we dont have any recharge request. You will refund from Bank automatically OR Ask to the Bank for refund.

It is my humble request you to refund the above amount as JIO did not get the same at that time.

Awaited for your positive & urgent reply on my mail id snehsan.[protected]@gmail.com

Sanket Vora
[protected]

Hello All,

Without my permission two transactions was made on 31/01/2018.
Transaction 1 == 250 USD(16610.94 INR)
Transaction 2 == 500 USD(33221.89 INR)
with merchant name IQOPTION.COM
After i received the transaction SMS from axis bank, immediately i made a phone call to customer care and informed them . The people have decided that fraudulent transactions made on my card and helped to block the card.I am not sure how fraudulent transactions made on my card yet i followed the security rules which was advised by bank. Please be careful about this fraudulent transactions and if anyone meets the same issue and if you have any resolution to get rid of fraudulent transaction and let me know how to get refund from bank.

Regards,
Anil Challari

Hello,

I am Mahesh Hankare, I had a salary account in Axis bank (Account No. - [protected]).

I left my company. Now the Axis account is converted into salary account to savings account (Negative charges) without any proper information through sms/email. I do check with the support services they are stating that we have the rules to convert without the information of the customers.

I was really fed up when seeing the negative balance in the account.

This is not the rules/ terms and conditions to cheat the customers to make money.

I read the rbi rules and regulations.

https://rbidocs.rbi.org.in/rdocs/notification/PDFs/MBLRDC201114.PDF

Rbi says without the proper intimations is not fair for the banks to make negative charges. They has the right to cut the services of banking.

I request you to credit the amount deducted or cut my banking service.

Regards,

Mahesh Hankare

Dear axis team,

I am wring this email in regards to my axis bank titanium credit card debt payment. My name is niranjan shinde using axis bank credit card since 2 years.
My axis titanium credit card number is 4764 (Last 4 digit) and the payment due on this card is rs 26, 283.64.

This is to inform you that i cannot pay this amount as my family has fallen under under a hard time in this recent months and there are lots o[censored]ps and down in my current job. I have been regular at paying my minimum dues from the past one year. Due to my unstable job and deteriorating financial condition i will not be able to pay my current dues. So i dont want 3rd party recovery agency coming to my doorstep and i don't want any trouble to be caused to my family members. We are already facing lot of problems. But we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next month end. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reply with positive feedback.

Regards,

Niranjan d shinde
Email : [protected]@gmail.com

Dear sir/mam
i am request you please closed my due payment in my civil which are credit card due and cheque bounce. But i already paid two years ago. My A/c No - [protected]. in other side my lone for motor loan from tata finance i received clearance long time ago but still now it show my civil report in axis bank account. So i requested you please omit this, as per rules after payment all dues with in 50 day all flag are omitted from civil.
I talk to your bank manager 4 times about this matter no result, due to this i am bound to transaction in this account. so please help me early it is urgent for me.

Abhijit sankar das.

While i understand that there are charges for non maintenance, i specifically subscribed to sms notifications to know how much is being deducted from my account for any transcaction. Since the last 7 months they have been deducting 500 rupees every month without a single intimation on email or phone regarding this. I feel highly violated.

On calling the customer service, i only got the same scripted reply "no sir yours is a metro account". I am well aware of that. My issue is that i was not being communicated regarding this. I wish to close my account now with axis bank! If it requires charges to be paid then i would rather let it run empty.

Hi Team,

I have Personal Loan with Axis Bank for 3lac. After making payment for a year I have changed my job and due to change of Job, Kotak Bank closed my salary account and My EMI for Axis started getting return.

I have visited several time to Axis Bank branch to change Bank account However no one responded properly. I started getting collection agent call for payment and I made payment them every month. Its been 2 years I have visited Branch, RAC center and wrote mail to Nodal desk as well. However no response till date. Instead they have charged heavy charges on Account and my CIBIL is also heavily impacted because of this.

Please need your urgent assistance on this case.

I have made one transaction with my debit card, which got cancelled and I got a cancel receipt for the same on 13th January 2018. But the amount was deducted from my account. So I contacted customer care and inform them for the same. Initially they told that it will be refunded within 7 working days, then within16 days from transaction. But still it has not been refunded and whenever I ask them for status, they say its in processing. I have other bank account and I have friends who has other bank account. It doesn't take this long if the transaction is cancelled. The amount should have been refunded and I am not getting a proper status for the same.

Sir,
This is with reference to above subject on 08 JUNE an total amount of Rs 8358 ( Eight thousand three hundred fifty eight) was debited from my SB account No - [protected] showing ECOM PUR PAYPAL in five different transitions without my knowledge. so I blocked my debit card on same day with Police FIR.

I approached the bank Authorities ( Mr Durgash Malhotra) of the concerned branch serval time for last 7 month but no action was taken till date.

Counting it as one most worst experience with Axis Bank. I also contacted axix bank customer care but no use. Please take necessary action against this will highly appreciated .

Regards
Feraz Ahmad
[protected]

Hi,
I have applied for home loan top up and submitted all my documents along with DD of 1180 rs in favor of Axis Bank Ltd on 21 Jan 2018. The below Axis Securities person has collected the document and taken 900 Rs through Paytm to sanction the loan amount through his senior.
Name: Bharath Kumar D
Employee No. 177141
Mobile Number: [protected]

After 11 days they have not even shared the application...

Customer id:[protected].
Date of incident: 31.07.17
My credit card had been charged for some transaction which i had never initiated. At month end, i noticed this unusual amount charged to my account. I reported the fraud immediately to the customer care, upon which i was guided to block the card and submit incidence letter/form and copy of all pages of my passport. I duly complied and sent all the requisite documents vide e-mail dated 31.07.17. An investigation reference letter was assigned by the bank on 28.07.17. The number was 32781325. The amount had been temporarily credited back to my account. I received no communication from the bank since then and assumed the matter had been resolved.
However, recently i received credit card bill indicating reversal of the amount, charging me for an expenditure i never initiated. I spoke to the customer care employee who reported that the investigation had been closed, denying receipt of any document from my side. I have proof in my mail box showing that the mail had been sent on 31.07.17. Moreover, at that time i was in communication with customer care who acknowledged the receipt of the documents on phone. Kindly, look into the matter with due urgency instead of harassing your customers.
Also, i spoke to the grievance redressal cell of axis bank. The concerned officer showed the most casual attitude and insisted that i pay the amount. At the same time he also confessed that the investigation has not been completed yet.
The amount involved is considerable sum (Rs. 25, 538.70) for me and the payment will cause serious setback to my finances.
Please look into this matter and protect me from being wrongly billed of transaction i never initiated.
Thanks!

My home loan account number is phr[protected] taken from thane axis home lone center.

My home loan started in sept 2015.

I did not received till date list of documents, which bank suppose to give me immediately for keeping all my document with bank for 22 years.

Please arrange to send list of document immediately.

Let me know by when i will receive the list of documents.

Regards,

Dhanendra attrade

[protected]

To mr. Rajiv anand,
Executive director
Of axis credit card

Sir/ madam, i am extremely sorry to give this complaint regarding your poor service of the credit card,
I was working in jay hotels & resorts in 2012 to 13 as manager, the company made a axis payroll card to receive my salary every month, i left my job from this jay resorts 5 years back, but i still maintain my pay roll card as my account, now after 5 years i have received a credit card which i have never applied nor i got my primary card, is shows its closed long time back, but i have received a payment of 426/- and due on 5th, when i lately checked the bank to do the cancellation at the axis bank, chennai, they gave me a toll free no [protected], when i dialed it never have options which has computerized voice, please give me the correct no to cancel my card,
My credit no [protected]
My name peter dsouza
Date of expiry 12/19
My old contact no [protected]
New no [protected]

Please no the need full at the earliest
Thanking you,
Peter dsouza
Mail - [protected]@gmail.com

Sir/Madam I m Sathish Babu Gullappa I Had done my credit card settle ment on 23.06.09 of 10000 But The Bank is still showing outstanding balance due to this my cibil score is gone down and none of the banks are offering me credit cards or loan I need a quik response for this kind of issue.As I settled the amount the cibil account Is Still Showing Unsettled.Plzz Call Me to [protected] Or else I llc Have To Take Some Higher Actions
-Sathish Babu G

I have received a call from axis bank. I just don't want the subscription and please cancel my subscription for my axis visa debit card. It has been noticed that the money already been charged @1899 for the same. Till now i am not registered for any thing, please cancel the subscription and refund the same into my account asap. My registered mobile number is [protected]. I am waiting for confirmation of delation of this service and also refund the money @1899.

I have a salary account in AXIS bank and whenever I fill petrol from IOCL GURUDEV every time 11.8 amount is debited from my account and this time is twice deducted.

It is not even informed that charges are going to applied when petrol is refill from axis debit card. I use another cards too but there are no such another charges.

Please help to resolve my issue.

Dear sir,

For your kind knowledge i would like to inform you for discontinue of my credit card payment being card no [protected] of axis bank, my savings account being no [protected] was put on lien. As per demand of authority of credit card i have already paid rs.14700.00 as dues on dated 17/01/2018. After that i have informed regarding the matter to the concern branch. They have take 48 hours to release from lien of my savings accounts. But sorry to say till now my savings accounts put on hold in your end. I also inform you i have found no response from the concern branch.

So i request you please release my accounts from lien as soon as possible on act of your official end. Its my humble request.

Regards
Nripen kumar bora
M. No. [protected]

I hereby bring to your notice that inspite of giving a written communication from axis bank that i would not be charged any financial charges on payment of my full credit card balance on the specified date (Refer the attached snap of mail), i have been charged financial charges. Inspite of repeated requests to reverse the charges, i have been being billed each month for a card which was deactivated long ago. I don't find this fair from a reputed bank of yours. When in a great financial difficulty my account was frozen and made things very worse and now charging amount though had paid as demanded by axis bank
I would like to know what's the status of my request number[protected]. There is no response from the nodal officer. Inspite of repeated pleading the customer care executives give the response that i need to pay the financial charges which has accumulated over the period though there is not proper response from the bank to close this issue.
And now my saving account has been debit frozen when the matter is still under discussion.

Hi yesterday i was enrolling course online in udemy app but that transaction got cancelled and amount is deducted from my axis bank account and that amount is not yet deposited into my account and this is the not the first time few months back while recharging mobile also some amount is deducted even though recharge is not done.

I have attached the cancelled transaction mail.