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Axis Bank Complaints & Reviews

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Updated: Feb 19, 2026
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Axis Bank reviews & complaints page 389

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M
Mkrishna3223
from Pune, Maharashtra
Dec 4, 2017
Resolved
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Resolved

Address: 500072

I went to axis bank atm to with draw 15500 rupees money but i did not receive money from atm and my account get debited with 15500 /- amount.

Below is the my account information and atm details.

Account number : [protected] (Axis bank account)
Debited date : 01- dec - 2017

Atm address : address: plot no 1245/4 survey no 55 hydernagar nizampet road kukatpally hyderabad 500 07, hyderabad, 500072.

Please help me to get my money.
Dec 5, 2017
Complaint marked as Resolved 
Money got credited to my Account
Axis Bank customer support has been notified about the posted complaint.
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    A
    Abhimanayu
    from Delhi, Delhi
    Dec 4, 2017
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    Address: Kanpur, Uttar Pradesh, 208017

    I transacted an amount of inr 198 through bhim axis pay app vide transaction id[protected] on date 03/11/2017 and transaction failed but account debited. I made a query against it on same day but till now it's not been resolved. The transaction was made from the account with sbi linked with the app. My query id is[protected] which is not resolved yet plz help..
    Axis Bank customer support has been notified about the posted complaint.
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      S
      Shaibaz Mujawar
      from Pune, Maharashtra
      Dec 4, 2017
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      Address: Pune, Maharashtra, 411046

      I have opened my salary account on 9 oct 2017. Still my salary account is not activated. I was told that i had two accounts of same name. But it was of my twin brother. We both have different initial name, different pan no., different aadhar no.. How could they do such a silly mistakes. I call bank people daily, they just reply it will start next day. If i have to give point out of 10 to axis bank it will be in negatives. Such a bad service.
      My account no. Is [protected]
      I hope it starts immediately
      Regards shaibaz
      Axis Bank customer support has been notified about the posted complaint.
      I am unble to transfer money to my Axis bank from other banks of myne, Status of My axis bank is showing as : Credit Frozen Account, Even I tried customer care since 2 day but i couldn't get connect with any customer care executive, Please release / unfreeze my account ASAp
      D. D banana MA(b.36 ground floor and joyti Nagar Delhi 110093) 5 hours laga diye
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        S
        singh.aman
        from Jammu, Jammu and Kashmir
        Dec 4, 2017
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        Address: Jammu, Jammu and Kashmir, 180004

        I have pension account [protected] with axis bank. My pension was not credited to my account. I contacted naval pension section, they said it was bank which has not credited pension. When i tried to contact jammu branch they don't know about life certificate. They just ignored my query. I also tried to contact main branch but they are not picking up phone. My advice to all pensioners not to open account with this bank.
        Amandeep singh
        Ex indian navy
        Mob [protected]
        Axis Bank customer support has been notified about the posted complaint.
        Dec 30, 2017
        Updated by singh.aman
        Till date Axis Bank didn’t contacted me. I will recommend pensioners not to open account with this bank.
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          A
          Amitav Chatterji
          from Nashik, Maharashtra
          Dec 4, 2017
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          Address: Mumbai City, Maharashtra, 410206
          Website: Axis bank Credit card Division

          It is to inform you that my exiting credit card xxxxxxxxx 9383 which has damaged badly needs a replacement card. I reported this incident to the call center. But surprised to see in the monthly e-statement my residential address and communication address is not updated last 4 years.
          Since, i informed earlier to your call centre to update my residential address and as per call centre advice, i have submitted necessary kyc to axis bank, nerul branch, navi mumbai, but i am very much upset to see that the same not reflected in my credit card statement till today.
          Amitav chatterji
          Axis Bank customer support has been notified about the posted complaint.
          Improper information & delay in generating the brc, even after continuous follow-up with the branch.Also, lack of knowledge of the same field in which there are employees.
          The branch people not having a normal sense how to talk with a costumer
          I got call from axis bank they told about one assist service but I told I don't want that plan even though they activated the plan and deducted 1899 from my account.
          Dear Customer

          Greetings from OneAssist...!

          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2647240 & the refund will get processed in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards

          Sagar

          (Team OneAssist)
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            T
            Tejendra Rawat
            from Delhi, Delhi
            Dec 4, 2017
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            Address: New Delhi, Delhi, 110075

            Rs.1, 000.00 was spent on your axis bank credit card xx8311 on 30-nov-17 03:03:13 pm at dummy me bt online. Your available credit limit: rs. 60, 461.85. The total credit limit of your account is rs. 1, 15, 000.00.

            Please contact customer service [protected]/[protected] if this transaction was not authorized by you or if you wish to convert any transaction above rs. 2500.00 into emi.

            Assuring you of our best services.

            Regards,

            Axis bank
            Credit cards

            This is what i have received this is just a fraud that is done with me last few days also an amount of $us10 was charged. I am unable to understand i was at my office place in gurgaon however on that day i have made few transaction to my known people. I do not received the text as well as on my axis application. Now for this amount it has been debited but i didnt received any text neither it displays on my app. So, how can i trust my bank now?
            I am not going to pay not even a single penny despite i do have received a new credit card still there is a fraud that had happen again in less than a week.

            Please provide me with the resolution.
            Axis Bank customer support has been notified about the posted complaint.
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              A
              anutosh kumar
              from Delhi, Delhi
              Dec 3, 2017
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
              Website: www.axisbank.com

              Dear team,

              I have made imps transaction on 03th december 2017 for the amount rs.60005 from my axis account to hdfc account. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.
              I contacted axis bank customer care, but no use.

              Axis bank account no: [protected]

              -anutosh mishra
              [protected]
              [protected]@gmail.com
              Axis Bank customer support has been notified about the posted complaint.
              Axis bank debited 1899rs from my account without notification. I called them they told this for one assist service. I want to deactivate and pls refund money.
              "Dear Customer

              Greetings from OneAssist..!

              We deeply regret for the inconvenience caused to you & appreciate your patience.

              We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

              Should you require any further assistance, please reach us at 1800-123-3330.

              Regards,

              Sagar

              Team OneAssist"
              Hello,

              My Axis bank salary account is opened on 26/11/2017. But i can't login netbanking with my customer ID:[protected]. My account number is [protected].

              Please rectify the issue ASAP.

              Thanks,
              Jithin
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                S
                shashikantbahuguna
                from Aligarh, Uttar Pradesh
                Dec 3, 2017
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                Address: Dehradun, Uttarakhand, 248001

                Hi team,

                I have been getting sms on my registered axis bank phone number xxxxxx2494, mentioning that i have some sb account ending in 807058 and there is bounce charges due in loan account ending in 998831.

                Firstly, i do not have any loan account with axis bank, secondly, there is no account with axis bank ending with 807058.

                Would request you to please resolve this issue asap and if this is a fraud, please take an action.

                Regards,
                Shashikant bahuguna
                Xxxxxx2494
                Axisbank salary account xxxxxxxxxxx1758
                Axis Bank customer support has been notified about the posted complaint.
                Axis bank credit card status please sir Application status please please cantct sir
                Due to fake commitment by axis bank Representative
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                  R
                  Rajat Pramanick
                  from Kolkata, West Bengal
                  Dec 2, 2017
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                  Address: Kolkata, West Bengal, 700076

                  I, baby pramanik, lived in dakshineswar, i have a joint sb a/c in dakshineswar branch, my complaint is, i have used a debit card on axis bank, valid upto year 2021, but, a new debit card come on my address, i have no application for new debit card, then i go to my home branch, and then say my problem. After 1 day active my new debit card and automatically block my old debit card, but debit card annual charges rs. 177.00 debited on my sb a/c as on 28.07.2017, then 2nd time debited rs.177.00 on my sb a/c for reason of debit card annual charges as on 30.11.2017, so i request to my home branch, please refund my 2nd time atm charges as soon as possible.

                  Thank you,

                  Regards,

                  Baby pramanik

                  Mob.[protected]/[protected]
                  Axis Bank customer support has been notified about the posted complaint.
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                    M
                    Mohd Irfan021
                    from Solapur, Maharashtra
                    Dec 2, 2017
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                    Address: New Delhi, Delhi, 110092

                    Dear axis bank,
                    Please find the attached screen shot of rbl bank credit card payment. I was done neft payment through axs mobile application. But payment deduct for rbl credit card payment but payment not reflect in both bank statement. Kindly help in this matter.

                    Thanks
                    Mohd irfan
                    A/c no.[protected]
                    Transaction date : 26/11/2017
                    Register mobile number -[protected]
                    Axis Bank customer support has been notified about the posted complaint.
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                      R
                      Romit Verma
                      from Mumbai, Maharashtra
                      Dec 2, 2017
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                      Address: 400101

                      Hi team,
                      This is regarding my account opening related which is wrong information given and wrong scheme given.
                      You can check in your system when i visited branch which is in ashok nagar kandivali east and intraction with your staff.
                      I requested for opening account he inform me process.
                      Under information:he told me you have to maintain 10, 000 amount in every month.
                      With my confirmation he taken all document and he proceed
                      After that one more staff came and given m-visa scheme where you can pay the money by code. If you take this offer you don’t have to manage account. It will be 0 account scheme. Where you manage 10000 every month there have not require.

                      Than i said ok

                      Problem face:
                      As now i am not present in maharashtra last six month and i unable to maintain the account.
                      If i having 0 balance opening account that why i getting charge last six month. Now my account balance is -1345 for what reason.
                      Every month you charged me for maintain related charges.
                      So i want clearlty.
                      If you given that time information for maintain the account than i keep the money in account.
                      If you given wrong information that is not my issue.
                      So i want all money which is deducted and refund as well as i want to deactivate my account.
                      I won’t want account where have stupid process.
                      I thing axis bank is best bank for account but i was wrong.
                      This is very irating and bad customer service center,
                      I am very disappointed from your service.
                      If possible kindly solve the issue and kindly assist.
                      Otherwise i will highlight this case on media as well as twitter.
                      All details given below:
                      Account number:[protected]
                      Customer is:[protected]
                      Name:rohit kumar dhaneshwari verma
                      Branch:ashok nagar kandivali east

                      I am sure you can understand my problem and solve the issue.
                      Axis Bank customer support has been notified about the posted complaint.
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                        N
                        nehalchheda
                        from Mumbai, Maharashtra
                        Dec 2, 2017
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                        lean charges applied to my salary account

                        Address: Mumbai City, Maharashtra
                        Website: www.axisbank.com

                        Axis bank, sector 17, vashi branch,

                        A/c no. : [protected]

                        I hold an account with axis bank, vashi - sector 17 branch, this account was opened by my employers in the year 2014, as salary account, due to some reasons i had to leave that job, and i never used this account, again my other employers wants me to have axis account so i requested to reactivate this account, but vashi is too far for me to travel...
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                        R
                        Ram Freek
                        from Adur, Kerala
                        Dec 2, 2017
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                        Hi,
                        I got call from one assist team today and they asked me to activate i said no i don't want this plan but they activated and detected my money. I want my 1899/- back very urgent otherwise i'll give police complaint on you people. I am struggling for money u people taking my money without my permission even there is no proper information about how to deactivate it
                        Axis Bank customer support has been notified about the posted complaint.
                        My relationship number is 3191315
                        ifsc code UTIB0000168
                        Dear Customer

                        Greetings from OneAssist...!

                        We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2622727 & the refund will get processed in 7 working days.

                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                        Regards

                        Sagar

                        (Team OneAssist)
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                          Rk Dhanotiya
                          from Raipur, Chhattisgarh
                          Dec 2, 2017
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                          Address: Mandsaur, Madhya Pradesh, 458001

                          श्री मान मै आपकी शाखा क्र ६४५ मंदसौर का ग्राहक हूँ मेरा मोबाइल नं ९४२५१०७८०९ है मै आपकी शाखा ६४५ में 8 दिन से चक्कर खा रह हूँ लेकिन मुझे कोई भी खाते की समरी नहीं दे पा रहा है आपकर सभी फ़ोन नं अपडेट करे कोई भी नहीं लगता और अगर लगता भी तो ये नं वो नं में चकरी बना कर रख देते है कृपया एक सामान्य और कम पढ़े लिखे आदमी के हिसाब से सीधे बात करने का सिस्टम वाला फ़ोन नं चालू करावे जिसकी 10 लाइन हो
                          तत्काल अन्यथा मुझे अपना खाता बंद कर न्यायालय की शरण में जाना पडेगा l
                          Axis Bank customer support has been notified about the posted complaint.
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                            khabir gazi
                            from Chennai, Tamil Nadu
                            Dec 2, 2017
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                            transaction does not complete but debited

                            Sir/madam
                            Today i was recharging my phone number through axis bank mobile app, everything was correctly but after all typing of recharge amount and typing the m pin suddenly it shown session expired and transaction doesn't completed but the amount deducted by the bank... Also i got a sms of the debited by bank.. Please refund my amount

                            My account no-[protected]...
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                            Shivanand jaiswal
                            from Indore, Madhya Pradesh
                            Dec 2, 2017
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                            Address: 496331

                            Hello sir,
                            Mera shivanand jaiswal % ramjiyawan jaiswal mai ambikapur me rahta hu intenship ke liye sir maine kuch din pahle axis bank me account open karaya tha jiske assistant maneger pradeep jaiswal % bhagwan das jaiswal unhone mera account open kiya our sath me demat account open kar diya jiska jankari mujhe nhi diya gya tha ki koi charges lagte hai na bank se massege se uske bad 1 decmber 2017 ko mere account se bank walo ne direct kat liya account number - [protected] jab iska humne pta lgaya to bole demat account ka kta hai fir maine bola iska to charges nhi lagta to unhone kahan apko inforn nhi kiya gya tha to maine bola nahi fir unohone bola 5500 demat ke lagte hai 1054 rs bank charges to maine unse kahan koi bank charge kabhi nhi leta faltu but unhone phone uthana band kar diya bole mera target pura karna tha ho gya uske bad wo manger sir mujhse baat tak nhi kiye acche se bole mai paisa wapis nhi karunga jo karna hai kro kuch nhi hoga mera.

                            Please sir aise logo per jald se jald action liya jaye our mra paisa wapis karaya jaye kyuki mai musibat me hu sir.. Our usse fraud 420 ke tahat kadi se kadi saja mile..

                            Thank you sir..
                            Axis Bank customer support has been notified about the posted complaint.
                            Dec 02, 2017
                            Updated by Shivanand jaiswal
                            My contact no. [protected]
                            Dec 02, 2017
                            Updated by Shivanand jaiswal
                            Help us..
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                              B
                              bnrai51
                              Dec 2, 2017
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                              Address: Jabalpur, Madhya Pradesh, 482002

                              I have my nre a/c in your jabalpur branch & and following a/cs also for my family:-
                              Shashi kala rai (Wife)
                              Krishna rai (Son)
                              Meenaxi rai (Daughter in law)
                              Vineeta rai (Daughter)
                              Madhu rai (Daughter)

                              For all a/c the registered mobile no & email id was same but since 3 x months it is changed while i had not requested for it. On contact with axis bank, i was given assurance that it will be corrected within a week but nearly a month is passed it is not yet corrected

                              I wanted to know, "why n who has done this?" it is required to be restored immediately so that i could get alerts and mails as earlier because other member are not educated enough to manage thus being the head of the family, it is me who one who is operating all these a/cs. Kindly do the needful
                              Axis Bank customer support has been notified about the posted complaint.
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                                Dixit thakar
                                from Ahmedabad, Gujarat
                                Dec 2, 2017
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                                Address: Ahmedabad, Gujarat

                                I was done a 9900 cash in cash deposit machine.in sureliya, ahmedabad branch, i have received a text msg of cash deposit but actually cash is not deposit in my account..
                                Cash amount, 9900rs.
                                Cash deposit time. About 12.30 am. 2/12/2017.
                                Cash deposit in sureliya ahmedabad branch.
                                Pls.. Deposit as soon as possible in my account...
                                Thanx... Dixit thakar..
                                Axis Bank customer support has been notified about the posted complaint.
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                                  naresh ratwal
                                  from Delhi, Delhi
                                  Dec 1, 2017
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                                  Address: Kota, Rajasthan
                                  Website: axis bank

                                  Dear sir,
                                  I informed you that i have credit card. I shopped 26000/ rs from your's card but unforunaty, i have recived billed 26284&12717. I given to call many time of your's ex. But he din't responce me he said to me pl call next time, but that's problem is your's no is charge able, i lost 50 to 100 rs yet i din't get any resovlion 'pl call me as soon as possible whatever i will go to cunsumer curt.

                                  Customer
                                  Naresh kumar
                                  Mob. No[protected]
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Dec 01, 2017
                                  Updated by naresh ratwal
                                  pl call me my no is [protected]
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                                    kennitharnold
                                    from Mumbai, Maharashtra
                                    Dec 1, 2017
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                                    Address: Chennai, Tamil Nadu, 600078

                                    Hi i am an affected customer of axis bank. I made two transactions on 23rd oct 2017 both the transactions failed. The refund was given to only one transaction. They don't even respond properly wen enquired abt other transaction its been more than 1 month now no refund no proper response too. Also have provided vendor confirmation stating they haven't received the payment.

                                    Frustrated! And customer service calls no toll free also. How much more to lose? For calls alone i have spent around 300 in my mobile bill.. Always make us wait in calls and delay.

                                    More than 1 month bugging them more than 2 calls a day but still no resolution, no refund,

                                    Planning to change the bank. Once received the payment.
                                    Axis Bank customer support has been notified about the posted complaint.
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