Axis Bank Complaints & Reviews

Good day,
I hold a defence saving account (A/c - [protected]) with axis bank since 2007, during that time i was successfully using net banking, but now i have change my home branch from new delhi to nagpur last month and given application for change of registered mobile number as well. Although i receive all the transaction messages in my new number, but when i am trying to change my net banking password, the bank is sending an otp number to my phone number, but i am not getting the otp under any circumstances. Now due to this i am unable to use net banking for money transaction in mutual funds.
Now i have an active axis mobile app, please tell me whether i can reopen my net banking with the help of this andriod application. Please advice asap..

Please explain

What the hell is this.

Hello! Your a/c no * has been debited by rs 150 on[protected]. The a/c balance is rs 78270.05. Info: upi/p2a/[protected]/

Hello! Your a/c no * has been debited by rs.75 on[protected]. The a/c balance is rs 70509.38. Info: tip/scg. Visa. Pos. Dt 090917/

And if the reason has i used it on a petrol pump or something like that then just tell me should we stop using our debit card???

I am nominee on my mother's savings account. It has been 14 months since the death claim is being scuttled by bank officials. Different answers are given each time to delay the process and waste time.
I sent them all needed documents including indemnity letter on rs500 stamp paper. But, now they are asking me to do all paperwork again. I made it clear to them that i am not paying bribe to anyone if that's what the purpose of delaying and harassing nominee is. This 14 months of struggle to get your own family's money is terrible. How can people trusts a bank like this. What needs to do be done to stop this nominee harassment.

I created a salary account through our company
And they deducted my money from my account unknowingly
The custome care department not picking up the phone for the past 2 days... Especially the no[protected]... I tried this no from 11.30 am till 1.30 pm today... No one is picking up the phone, but most of the times it's busy too... I don't which is misusing the bank no... All nos ringing but all not picking up.. The nos i tried are[protected],[protected].. All in vain...
Please take a strong action against this

I recharged my delhi metro rail smart card for rs 1000. Thereafter my axis bank account has been debited without my permission on two occasions i. E on[protected] by rs 0.5 and on rs 2.50 on[protected] vide axis bank sms (Am-axis bank : info :tips/scg/pos/delhi metro rail c/dt.08-se.) these deductions are not warranted. If it continues, it will cause great loss to me....

Sir,
Axis bank people approached my son's (A student - [protected], karandesai. [protected]@yahoo.com) company pwc h'bad. He opened his salary a/c with axis bank branch - mg road and all formalities with documentation were completed on 25th of aug.2017. His salary (Stipend) deposited into his a/c, but, still a/c is not activated. An officer who is acting for activation is mr. Jyoti tripathi (Mob # [protected]) has been promising for very next day and no result. Over above that he has mysteriously stopped attending phone call of my son. Today till 13th of sept. Account is not activated. Axis bank mg road branch asusual never attend their landline phone calls, my son is at pwc hyderabad branch and i'm at baroda. It really is a misfortune to come across a bank like this. If anyone to help?
-anil desai (+[protected], anil. H. [protected]@gmail.com

Dear axis bank,

I already mailed at [protected]@axisbank.com several times but not received proper answer.

I applied for neo credit card on 21.09.2017 but my application declined.
I only want to know the decline reason and
I want my kyc documents back. Also i am forwarding my card application number[protected] & decline no[protected] for your necessary action.

Regards,
Subarna mandal
[protected]

I, anand waman damle, hold a zero balance savings account in axis bank branch of hospet, karnataka - 583201.

From july 2017 to till date (13/09/2017) there are auto debits from my above said account, which are not done by me (Not from my online transactions site or not auto debit option selected in my account).

Auto debits details are as follows:
1. 18th july 2017:
Ecom pur/gescom/mumbai/150217/14:39
Debit amount: 1303.11

2. 18th aug 2017:
Account no. Anand waman damle ([protected])
Amountrs1, 303.11
Transaction typecr
Transaction date18 aug '17
Transaction description: temp cr/15.02.17/gulbarga electricity s e 510 crys

3. 8th sept. 2017:
Account no. Anand waman damle ([protected])
Amountrs1, 303.11
Transaction type:dr
Transaction date08 sep '17
Transaction description: temp cr rev/15.02.17/gulbarga electricity s e 510

I am not able to understand that what kind of debits these are, and how come gulbarga electricity company can debit from anyone's account without their consent, where in this case, i have not selected any auto debit opation in my account, even if it was there, the amount should have matched with my current month electricity bill amount (Rs. 736 - aug.2017) which is not.

There is a serious system flaw either with axis bank operations or gulbarga electricity associated bank operations.

I need my money back & need a full scale detailed analysis report for the occurance & corrective steps to stop this from happening.
As if this continues, the amount debited may go up higher, resulting direct user facing the heat.

If at all the bank authorities are not capable of solving this issue which may convert into a threat for the bank or the user directly, they should quit and do something of their level.

Hope this message goes to the axis bank top higher authorities, may be they will be able to sort this mess out.

Regards,
Irirated customer

For home loan closure, we required closure report, for that we have to wait for 5 working days, after that
We pay our home loan, but bank is required 9 working days to clear loan and 15 working days to return our documents.
Almost 1 month to clear home loan.
Up to closure report we have to pay interest.
And after full payment, bank will not response to us.. They only say that "plz wait sir, process will be completed up to given time period". If our money reach to bank then why bank delay process???

Dear sir /madam,
I am communicating with axis bank credit card department since 22nd june 2017 for credit card fraud case on [protected]@axisbank.com, customer. [protected]@axisbank.com, [protected]@axisbank.com. Also i have regularly contact your department on [protected] to get updates of this case. Since i have communicated first through mail i kept calling and asking is anything needed from my side. And they keep saying the department will contact you i don't have to do anything. They received everything from my side. You can also check your tephonic records for this. And today when i called up to ask the status your people are saying they didn't receive anything and the case is closed and reason mentioned over there is non receipt of documents from my side...!!
I have also made an application to pune police they are also trying to contact you. They send your department so many mails but you guys are not even responding to their mail as well. If you are opting for emailing service then please give the efficient service. I haven't received one single mail for demanding documents. Your official send me blank dispute form on 21st june 2017 on my request. Can't your staff send me one single mail before closing this case. Before closing my case your department haven't even bothered to check my mails and at least giving me an opportunity of being heard on top of it shamelessly your department is mentioning that i haven't submitted you the documents..!!! If you can send me the credit card bill then can't you send me the status of my case by mail. I have completed each and every formality from my side.

P. S : whatever i am saying about the status of my case, i collect this information after contacting your department. Neither i received any mail nor i received any letter which can give me the current status of my complaint.

Kindly do the needful. Expecting a positive reply from your side at earliest.

Hello, sir/madam i m jaimin panchal from ahmedabad, i took home loan in august 2015, but due to higher interest rate i want to bt my loan, so 29/7/17 i requested for lod n they told me i get my lod in working 15 days, today is 12 th sep (32 working days) and still i don't get my lod, so track my if and visited the blue dart branch and they told me that your employee didn't give my proper address, and my file is still pending for your careless behaviour. I need my lod before tursday otherwise i will complain to higher order, and now i will not wait long so much, just bcoz of greed nature to debate more installments you still don't give my lod.

The trailing emails are forwarded for your information those are self-explanatory. Your malad bank officials have failed to open my salary account since past 34 days, which will be history in world record.
Kindly take suitable actions against your bank officials as they have failed to discharge their duties and also kept mum on the subject with any communication.

From: vipin [censored]ala singh [mailto:vipin. [protected]@axisbank.com]
Sent: wednesday, september 06, 2017 2:37 pm
To: santosh bhorade
Cc: 'arati'; rohit rai; arif s raza
Subject: re: opening of salary account in axis bank

Dear sir,
I am looking into this matter on priority basis, and account will be opened in 5-6 working days.

Thanks and regards,
Vipin singh|
Axis bank ltd - mumbai|
M: (+91) [protected]|
E-mail: |vipin. [protected]@axisbank.com|
Website: |www.axisbank.com|


_
From: santosh bhorade
Sent: wednesday, september 6, 2017 1:47 pm
To: vipin [censored]ala singh
Cc: 'arati'
Subject: opening of salary account in axis bank

Dear vipin singh,

As discussed on today in our vedang office, would like to put following on record :-
A) your staff rohit rai (Cell no. [protected]) has collected photocopies of my pan card, aadhar card and axis bank account form duly filled by me on 11th aug 2017 for opening of salary account on behalf of our company.
B) i have also informed him that earlier i was having salary account of previous employer in axis bank, prabhadevi branch. Then he told that he will try to find out customer id & ac no. & get the account opended.
C) since then he did not reverted me about opening of account & neither for any query almost for 25 days.
D) yesterday i got to know from my company that my account is still not opened in axis bank.
E) today same was discussed with you, as it has been noticed wastage of time of our company’s officials following up for account opening with axis bank.
F) rohit rai has failed to open my bank account in the span of 25 days, which has created trouble for me and our hr staff for depositing my salary in bank.
G) recommended to terminate services of rohit rai from the axis bank and requested to help me opening my account immediately.
H) i called you on your cell no. [protected] but no revert from your end.
I) my previous ac no. With axis bank was [protected].

Awaiting for your revert.

Best wishes
Santosh bhorade
Head admin & ohs
+91- [protected]

I am getting daily calls from credit card department i owe some outstanding payment for this i get call despite of giving date and commitment to them of the payment they keep on calling every hour.

On saturday i received 23 calls from different number on monday i received 10 calls from different location. Today i received 5 call till now -

Today the axis executive from pune used abusing words and treated customer as beggars. Female executive said "dont you feel ashamed before using credit card, you are beggar". They spoke as they have did favor on customer by giving credit. - this is total mental harassment of a user.

The number from which i got abused is - [protected]

Other numbers i keep on getting calls are - these numbers are only since saturday
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

People do not have etiquette's

I am loyal customer of credit card for more than 7 years and this is the way axis bank treat customers.

Apart from this i am maintaining 3 accounts - 2 current & 1 saving with credit score above 750+ this is how customer centric approach you people keep towards the customers.

As a user we are paying each 3.5% interest + other charges + govt taxes - still axis bank is mentally harassing the people.

Dear sir,
I am tara sankar ganguly, my complaint no. Is 33905493 & my account no. Is [protected]. My account is debited with rs. 3158 on 04.09.2017 without my knowledge. So i blocked my debit card. So please take necessary action. My registered mobile no is [protected] & my
Registered email id is [protected]@yahoo.in

Regards
T. S. Ganguly

Hello sir,
In the june month i have bill with bank 83378.18. I cancel my flight ticket then i have reversal of 46986. I call custmor care and ask them that ammount credited after bill generate so how i pay 83378-18 or balance ammount 36, 392.18. The custmor care staff said no issue you can pay 36392.18 no need to worry. So i pay 36392.18 but in next bill they put me overlimit charges 590 with gst and payment bounce charges 354 with gst. After that i call custmor care again and they said your bill is 83378.18 thats why you got charged that ammount 46986 willcredited in next statement. Now bank dowant return my charges so what is my mistake the bank custmor care staff provide wrong info to me so i want my charges back and wnt to let know the consumer court so that other custmor dont face same problme

I have provided all the information and provided all the documents required for axis bank credit card.
But my application has been declined with reference no: 9263497 and with no further communication.
I have tried to contact several times but got busy for customer care number provided in the axis bank website. I have tried to send a mail to credit card team but it failed by stating, "not a registered email address" whereas the email address is exactly same.

Dear team,
As per my knowledge i have open new salary account for biba apparel pvt. Ltd. For last month dated on 20 august but till dated is not activated we sir so many time visit your same branch but not proper services as well your branch manager she say you talk to any body complain what this your costumer importance your manager talk to odd word so other staff is what can do.

My account number is [protected]
My online complain is 33862638

What to do please suggest

Sir, on 27th may 2017 an amount of rs.520/- (Rupees five hundred and twenty only) was debited in my s. B. Account no.: [protected] showing ecom pur/google*fun. I gave complaint to the customer service centre by phone and they have deactivated my debit card. On 27th july 2017 an mount of rs.520/- was shown as temp. Cr in my s. B. Account. Further i came to know that this amount of rs.520/- is shown as lien amount.
I approached the bank authorities of the concerned branch several times, but they told that the lien amount rs.520/- can be released by the bank customer service officers only.
In this connection i humbly request you to kindly to kindly release the lien amount rs.520/- and credit into my account as early as possible.
Thanking you sir, yours faithfully,
Poduri bala subramaniam.
Moblie: [protected]

Salary account application no. [protected], registered on wednesday (06.09.17) the account is still not activated. No requirements have been raised. Another application made by my friend on same day has already been activated on thursday. Even though the sms confirming receipt of application said tracking of application could be done via axis bank web site however there is no such link there to track applications. Could somebody provide some information regarding the delay?

On 24th august 2017 i attempted for jio phone booking, after so many attempts i was taken to booking site and then my axis bank account site for payment, then money amounting to rs 500/- deducted from my bank account but i got on screen 'your transaction failed
Your transaction id is fv000001ll3s. Please do the needful to get my money refund. The transaction detail of my axis bank a/c is below : —
Account no. Ratani devi chhalani ([protected]) amountinr 500.00transaction typedebit

Transaction date24 aug '17transaction descriptionecom pur/reliancejio/mumbai/240817/14:29