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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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S
Sasisk
Aug 17, 2017
Resolved
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I have received a call from axis bank. I just don't want the subscription and please cancel my subscription for my axis master card. It has been noticed that the money already been charged @1799 for the same. Till now i am not register any thing, cancel the subscription and refund the same into my account. My registered mobile number [protected]. I am waiting for confirmation of delation of this service and also refund the money @1799.
Aug 6, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Dear Mr Sasikumar,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2271527.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist
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    Agin Vm
    from Bengaluru, Karnataka
    Aug 17, 2017
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    Address: Bangalore, Karnataka, 560029
    Website: retail.axisbank.co.in

    I have made an imps transfer from my axis current account and the money got debited but not credited to the beneficiary account.

    What reason this happens and who hold the money now?

    I will need bank to look at this issue and resolve asap. Its been two days its happened and no communication from bank.

    Tried reaching to customer care number, but it gives a busy tone. Axis doesn't have an active customer care center.

    Here is my account number [protected]
    Axis Bank customer support has been notified about the posted complaint.
    No response from bank or support team on this issue
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      M
      murugesanprabha
      Aug 17, 2017
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      Address: 600059

      Dear sir,

      I have taken a loan with your bank and my loan account number is ppr[protected] and this is to intimate that i was unable to pay through cheque due to my unavoidable situation and apart from that i was admitted in the hospital due to kidney stone problem so i have started paying cash through your bank to my loan account so this month myfather was expired so regarding this i asked time to collection executive that i would make payment by this month after 28th instead where i use to pay by 18 th of every month but your collection executive behaviour is very worst and make four or five people to sit inside my house with irrespective manners see i did not say that i will not pay but if your collection executives do remain the same i will not pay the emi and let us see through court and your executive name is mr. Chandru-ph:[protected] so again i would like to inform that for this month after 28th only i will pay if again your activities goes kindly we can see through court so i am ready to face anything because of your collection agencies we are all frustrated so kindly consider my issue and do the needful.

      Regards,
      P. Murukesan
      [protected]
      Axis Bank customer support has been notified about the posted complaint.
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        L
        LucKy Bobby
        from Bardoli, Gujarat
        Aug 17, 2017
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        Sir i booked a ticket from irctc. After im cancelled my ticket but sir i didnt get my refund yet when i contacted their customer service center they told that your money already refunded. Also they gave me txn id and some other details of that transaction. Kindly please check the details and refund my money as soon as possible. If. You want txn id detalis i can provide it
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          S
          Sonu Vishvakarma
          from Delhi, Delhi
          Aug 17, 2017
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          Address: New Delhi, Delhi, 110076

          Hi,

          This has been really frustrating and pathetic experience with axis bank. You people have charged my account twice for not maintaining minimum balance while my account is salary account. Since the very first day i opened this account, the kind of attitude i saw from axis employees, i would say it was total ignorance and irresponsible. Here is the whole # story which i have to explain.

          I joined epay systems in dec 2016 and unfortunately, i had to open an account with axis to get my salary. I applied for the account and did not hear anything from bank guy santosh so i told hr and they followed up with santosh and that dick still did not turn up.

          So one morning i called the bank person to confirm the status of the account myself since it's already been almost a month. He asked for my account number to provide the status and i gave him the same.in the evening i received a call from him and he said that i had an existing account with axis bank which i was not aware of. Had i known this, i would have given the same account at the time of joining and would not have waited for the account opening. I only remembered of the account with axis, when he told me about the last employer. I had applied for a salary account when i was at igate but unfortunately, i did not get any confirmation of account opening via text or email. Even i had followed up many times with the contact person there but all in vain. Just like there, here also i did not get any confirmation email or message. Now bank people want me to continue with the old account for which i do not have the debit card or net banking kit. As confirmed by yugal, the pan number is also not updated in the account. Also, the address is not correctly updated. I am sorry to say but it was really a very bad experience with axis bank.

          I did not get any help and support from the bank guys and i had to struggle like hell just to have an account with axis.

          In the month of june, i was charged around 390rs from my account and couldn't understand why those charges were levied. So i called the customer care and i was shocked to know that my account was a savings account and not a salary account and i was being treated as savings account customer.

          I had to again tell this to the hr and then she did her part and contacted the bank.

          I was again charged rs 400 for the month of july.

          Now, my question is who is responsible for those charges? Is it not the responsibility of the relationship manager of the bank?
          Axis Bank customer support has been notified about the posted complaint.
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            Upendar Goud Arra Uppi
            from Hyderabad, Telangana
            Aug 16, 2017
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            Address: Hyderabad, Andhra Pradesh, 500042

            I had paid act broadband bill of 419.60. My account was debited the amount but the act customer is saying that they didn't received the money. And also i had done this on 15 my axis transaction shows on 16 totally u r service shows how the way u r. Because of this transaction. Issues are raised in the family # off to u r serivce. And today i paid the same bill of 419.60. How can it be possible if earlier transaction had took place.
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              C
              chat2amit
              from Gurgaon, Haryana
              Aug 16, 2017
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              Address: Gurgaon, Haryana, 122017
              Website: AXISBANK.COM

              We wanted to close our loan account after repeated miscalculations by axis bank on our loan account;

              We made prepayment to axis bank and despite the same, axis bank deducted extra emi on 10th august resulting in excess payment made by us to axis bank;

              Despite us making an overpayment on our loan account no:phr[protected],

              - axis bank has not reversed us back our extra money around 800/- rupees:

              - closure letter on loan and bank account;

              - our security cheques and documents provided while taking loan.

              Axis bank is harassing and cheating us so we request banking ombudsamn to help us;

              We had repeatedly called up rac gurgaon managers (Prashant makker, anil kumar)

              After follwoing upo for 20-30 days, w e approached nodal offices axis bank (Pno, nodal officer) sinec april 2017 till augsut 2017;

              After nodal offices of axis bank did not help us

              We wrote requests and pleaded axis manageemnt (Shikha. [protected]@axisbank.com, rajesh. [protected]@axisbank.com, rajiv. [protected]@axisbank.com, som. [protected]@axisbank.com, samir. [protected]@axisbank.com, rohit. [protected]@axisbank.com, rajiv. [protected]@axisbank.com, rakesh. [protected]@axisbank.com, rakesh. [protected]@axisbank.com)

              So you may see these prestigious people of axis bank:

              You may see them on television or on newspapers but these people have taken no action or given em any help against cheating and fraud done by axis bank...
              So this poor character of axis bank si coming from poor character of their leaders and so axis bank si behaving like a cheat;

              Shikha sharma - ceo, md axis bank,

              Rakesh makhija, director axis bank

              Rajesh dahiya, executive director, corporate centre, rajesh. [protected]@axisbank.com,

              Sanjay misra (Director, sanjay. [protected]@axisbank.com)

              Rajiv anand (Executive director, rajiv. [protected]@axisbank.com)

              But we did not got any help.

              We found axis bank character less and in ethical and cheat bank,

              Because the leaders of axis bank named above are characterless and unhelpful and in ethical)

              They do not want to help and allow axis bank to cheat and consistently cheat customers;

              Mobile: [protected]
              Axis Bank customer support has been notified about the posted complaint.
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                P
                Puneet Dasour
                from Delhi, Delhi
                Aug 16, 2017
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                Address: Gurgaon, Haryana, 122001

                Hey,

                I would like to say that i have ordered a benetton watch worth rupees 510 rupees through i redeem link which was sent me by axis bank through message, but i have not received that order yet.

                Additionally, i haven't any link or phone number to contact you, else if i contact on your number given on screen it seems "not responding or switched off"

                I requeste you to please look into the matter and contact me as soon as possible and tell me about the delivery date

                Further more i suggest you to please improve your services, if you are giving any offers to your customers then give them adequate services afterwards.

                Regards,
                Puneet dasour.
                Axis Bank customer support has been notified about the posted complaint.
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                  Sheena Bansal
                  from Delhi, Delhi
                  Aug 16, 2017
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                  Address: Ludhiana, Punjab, 141008

                  Please note i've tried to order products from purplle website on 9th august 2017 and while making payment, transaction has been failed, although amount of rs 998/- has been debited from my axis bank account. I requested purplle customer care to look into this matter, but they replied, "it is not their problem, the transaction has been declined by bank, so money will be reversed in my account in 48-96 hours."
                  I'm still waiting for the money and helpless.
                  +1 photos
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                    D
                    Devilnuts3
                    from Delhi, Delhi
                    Aug 16, 2017
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                    Address: 110077

                    Dear sir/mam
                    This is regarding the payment which i made on 29th july 2017.
                    There was a loan going on my credit card which i wanted to preclose.
                    So i called and one of the executive told me the total amount for preclosure the loan amount. I also enquired regarding the transaction amount which was remaining on my card and asked her about the total amount which was outstanding on my card including the loan amount plus preclosure amount and all the shopping amount which i had done till dated 29 th july.
                    She gave me the total amount and i confirmed with her a no. Of times like if i make the total payment there wouldn't be any amount left on me to pay.
                    She assured me the same thing telling the total amount to be paid and also confirmed that if i don't make any transactions in future using credit card i don't have to pay any amount and everything on remaining amount will be zero.
                    But i got the statement of august stating that rs 1907 is due for payment.
                    I don't understand that if everything outstanding was zero till date 29th july 2017 after the payment, from where this amount has been generated.
                    She confirmed me no. Of times that everything outstanding is now zero after i made the payment and after making the payment i haven't done any transaction using my card after 29th july.
                    Why this amount i have to pay when everything was assured to be zero outstanding.

                    Regards

                    Nutan verma
                    Mo. +91-[protected]
                    Axis Bank customer support has been notified about the posted complaint.
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                      F
                      fdsouza
                      from Bengaluru, Karnataka
                      Aug 15, 2017
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                      Hi team

                      On aug 12, i have recharged my jio datacard using online axis bank account, the transaction is completed, but reliance says transaction was declined by axis bank.
                      Can you please check and confirm, please find the details below.

                      Acc no: [protected]
                      Amount : 399 rs

                      Transaction details:

                      [protected]
                      Inb/[protected]/reliance jio infocom (Billdesk)/rena
                      Axis Bank customer support has been notified about the posted complaint.
                      Sir I am a customer under nayagarh, odisha branch.sunday I had withdrawn 8300 rupees.But cash was not come out. But the ministatement after showing that already 8300rupees withdrawn. But I am not getting my money return. So kindly consider my problem. For any document u required pls kidly contact my no [protected].
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                        S
                        suyog bhaskarwar
                        from Morjim, Goa
                        Aug 15, 2017
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                        Address: 440030

                        Hi,
                        Myself Mr. Suyog Bhaskarwar requesting you to release my disputed payment.

                        Amount of rs 12000/ has been deducted in my account for online shopping through pay tm on 26.05.17. There was four transaction done of rs 3000/ each.
                        Due to some reason shopping not completed and payment was disputed.

                        The same amount returned by paytm on 22.06.17 . amount reflected in my account statement and SMS received to me but not reflected in my actual balance . You are requested to close the lean on amount and credited in my actual balance at the earliest.

                        Regards,

                        Suyog Bhaskarwar
                        [protected]
                        Axis Bank customer support has been notified about the posted complaint.
                        I have made imps transaction on 4th august 2017 for the amount rs.1000 from my axis account to indian account. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.
                        I contacted axis bank customer care, but no use
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                          I
                          ibbu kevin
                          Aug 15, 2017
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                          Address: 600082
                          Website: [email protected]

                          I am not done this transaction but it will be doing other person i don't know who's that person so pls protect my bank cards and account numbers . He will be doing daily so i get this message for my mail

                          Dear Customer, transaction on Axis Bank Card 2645 has been declined due to insufficient funds in your account. SMS to to know your balance

                          Please contact the Bank if you have not done this transaction.

                          Assuring you of our best services,
                          Axis Bank

                          Now dial below numbers from your registered Mobile Number to access Banking services:
                          (a). To know your Account Balance Dial[protected]
                          (b). To know your Account's last three transaction details Dial[protected]

                          so please help me

                          Thanks & Best Regards
                          Y.M.Ibrahim Basha
                          Axis Bank customer support has been notified about the posted complaint.
                          The bank has now very large number of accounts provided to customers. Area is very low and congested. Que is going upto 2 to 3 hours. Also there is no facilities for customers e.g. sitting banches, fans, AC, tables. There is only one counter for customers. CDM and ATM not working.
                          AC facilities only working for branch managers.

                          debit card using another one so please protect my account - Comment #2820409 - Image #0
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                            neel gandhi
                            from Coimbatore, Tamil Nadu
                            Aug 17, 2017
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                            Address: Ahmedabad, Gujarat, 382480

                            Dear Sir,

                            I have applied with subject matter but still now I have not received susidery amount in my loan account and bank give replied to me that amount will be credited on 31st July 2017 by National Housing Bank and National Housing Bank already given approval for susidery .

                            How I will know susidery amount give NHB to Axis Bank.

                            Please resolve the query.

                            Regards,
                            Neel Gandhi
                            [protected]
                            Axis Bank customer support has been notified about the posted complaint.
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                              Sunny Estates
                              from Nashik, Maharashtra
                              Aug 14, 2017
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                              Address: Nashik, Maharashtra, 422006

                              Don't dare open a current account with Axis Bank. 100% Cheaters. Shall deduct an x amount every month on one pretext or another. Try asking them and suddenly you realise that you have signed the account opening form with so many hidden charges and conditions that it is almost impossible to fulfil all of them. Worst, the Branch Executive Lies to you. I had gone to close my account but He assured that no further charges shall be deducted. Again this month 1000 has been deducted and it is not for Any non maintained balance, it is Consolidated Account charges for Mobile banking, debit card annual fees and statement charges. CHORS, LIARS, ROBBERS, LOOTERS...You can add any further adjectives and that they are. Shame! !!
                              Axis Bank customer support has been notified about the posted complaint.
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                                Sourab M
                                from Bengaluru, Karnataka
                                Aug 14, 2017
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                                Address: Hassan, Karnataka, 573201

                                Axis Bank — Deactivate one assist and refund the money

                                Sourab m on august 14, 2017
                                Submit a Complaint
                                I have received a call from Axis Bank yesterday. I just don't want the subscription and please cancel my subscription for my Axis debit Card ending with 9494. It has been noticed that the money already been charged @1799 for the same.
                                Hence, cancel the subscription and refund the same into my account. My relationship no. is 2529897. I am waiting for confirmation of delation of this service and also refund the money @1799.
                                Axis Bank customer support has been notified about the posted complaint.
                                Aug 15, 2017
                                Updated by Sourab M
                                I got only the call from company, but they dint ensure me to refund the money back.
                                Dear Customer,

                                Greetings from OneAssist...!

                                We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2257493 & the refund will get processed in 7 working days.

                                Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                Regards

                                Sagar

                                (Team OneAssist)
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                                  tariang
                                  from Sambalpur, Odisha
                                  Aug 14, 2017
                                  Resolved
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                                  Resolved

                                  Address: Cachar, Assam, 788026

                                  I'm BIKASH​, Wednesday 9Aug2017 visited AXis Bank ATM with SBI debit card to withdraw money rs1000.when withdraw money from axis Bank ATM unfortunately Axis Bank ATM switch off automatically before collect the money.after a few seconds one message come Money withdraw from my account but I couldn't collect my money.i asked the security guard about mentioned above. He reply after 24hour my money will be back.4day is going on but I'm not get my money.
                                  Plz follow the transaction below
                                  Rs 1000 withdrawn from A/c xxxx 9329 on 090817 at AXS ATM CPCN2711.Txn#[protected] at4:12pm
                                  Oct 26, 2017
                                  Complaint marked as Resolved 
                                  No email No phone from axis bank Problem not resolve
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 24, 2017
                                  Axis Bank Customer Care's response
                                  Hi,

                                  Thanks for bringing this to our notice. We'll look into it on priority.

                                  Regards,
                                  Axis Bank
                                  Oct 07, 2017
                                  Updated by tariang
                                  My money not refund.axis bank is the bad bank in the world.if my money not refund in 1week. I recommended to friend and other people dont be open axis bank a/c and dont be use axis bank ATM
                                  Dear sir/madam I am g taraka Ramu in Vijayawada sir July 20th Ian account opening so till August 10th account not activation I ask to bank one of employee not responding pls immediately account activation, , My mobile number [protected]
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                                    Tahera shaikh
                                    from Mumbai, Maharashtra
                                    Aug 14, 2017
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                                    Address: Mumbai City, Maharashtra, 400612

                                    Hi, my company has a tie up with you guyz so opened up a salary account but as everyone knows salary account get open with 0 balance but I was charged 575/- rupees because axis bank executive has given me a premium debit card, he told me that it happened bimistake but no need to worry you will get so many benefit in this card but if you do not want I can apply for refund, I said okay I want my refund
                                    But that refund never came

                                    Now, I applied for Axis credit card that guy told me there won't be any issue and you will get the credit card within one week
                                    Today I received a text SMS that my application is declined. I asked reason to that guy but he is not sharing the reason with me

                                    I want a credit card

                                    Axis bank services are pathetic
                                    Axis Bank customer support has been notified about the posted complaint.
                                    May card no.[protected]
                                    pls.Noc may email
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                                      shivkrupamulti
                                      from Pune, Maharashtra
                                      Aug 14, 2017
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                                      Address: 411062
                                      Website: www.shivkrupahospitals.com

                                      Dear sir,

                                      Our shivkrupa hospital the axis bankdebit card swiping machine is not working for the last four months. We are already give 2 times complaints through phone but till now there is no response.

                                      So you take the complaint and do the needful as early as possible.

                                      Shivkrupa multispeciality hospital
                                      At post:-chikhali. Dehu alandi road, near bus stand
                                      Tal:-haweli, dist :-pune pin 411062
                                      Mob no:-[protected], [protected]
                                      Axis Bank customer support has been notified about the posted complaint.
                                      I'm at Mehsana branch. I'm here to pay my fees but the miss who collects is absent at this time(1:21pm).
                                      My debit card debited 15000 rupees I. Indonesia but how is it possible now I am living in India and I never go there. There are done 3 transactions 2492, 2492, 9970 on 7 Aug 2017. So reply me as soon as possible
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                                        Udai Nath Singh
                                        from Jalalpur, Gujarat
                                        Aug 14, 2017
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                                        Address: Rajkot, Gujarat, 360005

                                        I have recharged my tata sky dth services for id ([protected]) on 13/8/17 at 13:00 o clock. Amount rs. 460/- debited from my a/c at once but it was not credited to tata sky on 14/8/17 till 14:45 o' clock. So i am unable to watch channels. So neither i 'm getting interest from bakk for my amount nor availing dth services. So please help me urgently.
                                        Pushpa singh /u n singh
                                        A/c [protected]
                                        Rajkot
                                        14/08/17
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Aug 14, 2017
                                        Updated by Udai Nath Singh
                                        Axis Bank — axis mobile banking

                                        1 Review
                                        Ud Udai Nath Singh on Aug 14, 2017
                                        Mark as Resolved

                                        I have recharged my Tata sky DTH services for ID ( [protected] ) on 13/8/17 at 13:00 O clock . Amount RS. 460/- debited from my a/c at once but it was not credited to TATA SKY on 14/8/17 till 14:45 O' clock . So I am unable to watch channels. So neither I 'M getting interest from bakk for my amount nor availing DTH services. So please help me urgently.
                                        Pushpa Singh /U N Singh
                                        A/C [protected]
                                        Rajkot
                                        14/08/17
                                        Without any information and without OTP generation amount has been deducted from my credit card in the name of IBIBO WEB PVT LTD Rs420 on 15th July, and this is not the first time, previously also debited so many times in the name of one97 communication, so please refund my amont and cancel this card.
                                        My card number is [protected]
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