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Axis Bank Complaints & Reviews

2.6
Updated: May 25, 2026
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Axis Bank reviews & complaints page 448

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G
gtgtilak
from Hyderabad, Telangana
Jun 24, 2017
Resolved
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Address: Hyderabad, Andhra Pradesh, 500073

Hello,

I have submitted my application and all other documents on 14th june 2017 to open a salary account and later i have received the application number through sms.

Still my account is not yet activated,
And i didn't find any web page of axis bank to get the status of my application.

This is the following message which i received :

Hello, we have received your application and documents. Visit www.axisbank.com to track
The status of your application no. [protected]. Have a nice day!

Tried to send email but even email is not getting deliered as my mail id is not registered with axis bank.

Please help me to activate at the earliest.

Thanks,
G tilak kumar

Mobile +91 [protected]. Linkedin : https://www.linkedin.com/in/gtgtilak
Aug 5, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Jun 27, 2017
Updated by gtgtilak
No response till now 😌😌😌😌
Jun 27, 2017
Updated by gtgtilak
No response till now 😌😌😌
Verified Support
Jul 05, 2017
Axis Bank Customer Care's response
Hi Tilak,

Sorry for the trouble. Please write to us at dp.[protected]@axisbank.com from your registered e-mail ID and our executive will get back to you.

Regards,
Axis Bank
I got one coloured note of 500 rs (4BF 641278) got from your ATM (SPCN07916).
I Have an account in Axis bank and recently an amount of (INR)10, 000/rs has been debited from my account on 21 June, which i never asked for or scheduled any payment or had any premium due.details shows like the same :
ECS-IILECS-BSE Lim

I think its a fraud.

Please help on this.

DR AKSHAY VYAS
[protected]@gmail.com
Axis Bank Customer Care's response, Jul 5, 2017
Verified Support
Hi Akshay,

Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

Regards,
Axis Bank
Same problem is with my account dp charges deducted without information Rs.651.28 in my account
I don't know, Why this amount is charged from my account? Without any information.
Dear sir,
I have paid my electricity bill on date 16.06.17.but still payment not received to DGVCL & my money not refund to my account
CONSUMER NO. [protected]
REF NO. MOB/0WGZKF7T2529/null
So, kindly pls do the needful.

Regards,
Ashish Pastagia.
[protected]
Hi Axisbank,

I am really disapointed and frustated, i have transfered 70000 to central bank from Axis bank it got debited from my account but not credited to Benfeciery.
Status showing suspect. its very urgent like this means no body will use this bank for online
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    Vaibhav Acharya
    from Bengaluru, Karnataka
    Jun 24, 2017
    Resolved
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    Resolved

    Address: Bangalore, Karnataka, 560029

    I was taking out the money 4000 rupees from the tavarekere Bangalore 560029 axis bank atm at 2:19 pm 24 June, money was deducted from the account but the money did not came out from the atm machine.
    Below are my bank details
    Name - Sumit Jain
    Account number - [protected]
    Bank - federal bank jp nagar branch
    Email id - [protected]@gmail.com
    Contact - [protected]

    Please take the necessary action and help me out to get my money back as soon as possible
    Aug 5, 2017
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 05, 2017
    Axis Bank Customer Care's response
    Hi Vaibhav,

    We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

    Regards,
    Axis Bank
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      S
      Sanju Pilani
      from Delhi, Delhi
      Jun 24, 2017
      Resolved
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      Resolved

      Address: Lucknow, Uttar Pradesh, 226013

      Sir/ Madam,

      This is regarding our purchase at a Spencer's outlet in Lucknow (Near Ram Ram Bank Chowk, Sector G, Aliganj, Lucknow 226024) on Wednesday, 7th June at 8:42 pm.

      The total purchase amounted to INR 3246.67 and at the billing counter, I used my Axis Bank VISA Corporate Gift Card ([protected], expiry date 10/17). The card was swiped twice, money got deducted twice (INR 3246.67), I received an SMS immediately about the deduction but the person at the counter told us that the store has not received the Money. This happened twice after which I paid through another Card.

      The person at the counter assured us that both these two transactions of INR 3246.67 each would be reversed soon. Today, while shopping with the same card, the balance amount shown is still not adjusted.

      SPENCERS says Axis Bank will reverse the money as they have not received it.
      Kindly let me know when will this amount of 3246.67 + 3246.67 reversed.

      Best

      Prakash
      Aug 5, 2017
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 05, 2017
      Axis Bank Customer Care's response
      Hi Prakash,

      Sorry for the trouble. Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2o3sFnU for us to assist you.

      Regards,
      Axis Bank
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        K
        Kodai
        from Chennai, Tamil Nadu
        Jun 24, 2017
        Resolved
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        Resolved

        Address: Tiruchirappalli, Tamil Nadu, 620001
        Website: [email protected]

        Dear team,
        This is haridass k i am one of the axis bank customer my card num-[protected] i have settled my credit card on year 2013 i have not received my credit card noc letter from bank side till now i have not got any information from bank side. I have not got any letter from axis bank still my card not closed from bank side now. Kindly send me settlement letter. Please do the needful.

        Regards
        Haridass k
        Aug 5, 2017
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 05, 2017
        Axis Bank Customer Care's response
        Hi Haridass,

        Sorry for the trouble. Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2odp3nV for us to assist you.

        Regards,
        Axis Bank
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          R
          Rakeshsingh.vajora
          Jun 24, 2017
          Resolved
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          Resolved

          Address: Mahbubnagar, Andhra Pradesh, 509001
          Website: banksifsccode.com/axis-bank-ifsc-code/andhra-pradesh/mahbubnagar/mahbubnagar-branch

          Without my permission some amount getting debited from my account, It is mentioned in the statement like TIP/SCG.VISA.POS.DT. why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

          If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on msging right why can't do this .

          I need a proper response for this and i need my money back till now which is debited.
          Aug 5, 2017
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 05, 2017
          Axis Bank Customer Care's response
          Hi Rakesh,

          We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

          Regards,
          Axis Bank
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            G
            Gautam Chowdhury Kolkata
            from Kolkata, West Bengal
            Jun 24, 2017
            Resolved
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            Resolved

            Address: Kolkata, West Bengal, 700053
            Website: www.axisbank.co.in

            We are holding a current account no. [protected] with axis bank, new alipore branch since december 2016. Despite filling up the application form twice for initiation of net banking services, this service is still not active for our account. We are facing huge problems as all taxes etc have to be paid either through filling up of the form and giving cheque at the bank or from your personal account.
            Do not know what good this is serving the bank.

            Please help.
            Aug 6, 2017
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 05, 2017
            Axis Bank Customer Care's response
            Hi Gautam,

            We are in receipt of the details shared by you and will get back to you shortly. Sorry for the trouble.

            Regards,
            Axis Bank
            Verified Support
            Jul 06, 2017
            Axis Bank Customer Care's response
            Hi Gautam,

            We understand that our branch official had spoken to you for issue pertaining to net banking services and you would be visiting our branch to discuss the matter. However, bank has taken the cognizance of the complaint and trust that you will consider this instance as an exception occurrence not as an indicator of the services. Also, please share your experience with us at http://bit.ly/2qDNV5q . Thank you for writing in.

            Regards,
            Axis Bank
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              G
              Gurlal lalee
              from Hisar, Haryana
              Jun 26, 2017
              Resolved
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              Resolved

              Address: Sri Muktsar Sahib, Punjab, 152107

              R/sir I was eligible for 25lalhs pteapprvd car loan, i applied 4.54lakh on 13 june17 .my advisor Mr Sunil, mr Rajesh misguided me by giving me wrong information daily till now, I face to much insult before car company till now I not buy my new car, may be car amount has been credit to company but they wasted they said rs.3050 file charges my loan approved amount rs.446000 minus rs.3050 but they transect amount 438000 its very amazing for meplz do my favour
              My appl.no.6597929 Gurlal [protected]
              Aug 5, 2017
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Jun 26, 2017
              Updated by Gurlal lalee
              i got car delivery yesterday
              Verified Support
              Jul 05, 2017
              Axis Bank Customer Care's response
              Hi Gurlal,

              Sorry for the trouble. Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2poeFWO for us to assist you.

              Regards,
              Axis Bank
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                M
                manishkansal
                from Noida, Uttar Pradesh
                Jun 24, 2017
                Resolved
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                Resolved

                Address: Ghaziabad, Uttar Pradesh, 201014

                I am having s/a in axis bank (A/c no [protected]). On 23/06/2017 at 23.18 hrs i tried to withdraw inr 10000/- from axis bank atm, aditya mall, indirapuram, ghaziabad. Money got deducted from my account but i got one note of rs 2000/- only rest of the money got stuck. All the phone numbers written over there were not working, there was no guard. When i inquired from the guards at other atm (Icici, kotak, yes) near by they told me that guard is not available at night in axis atm.
                Please help
                Aug 5, 2017
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 05, 2017
                Axis Bank Customer Care's response
                Hi Manish,

                Sorry for the trouble. In case you hold an account with Axis Bank, please share the transaction details on the e-mail ID provided at http://bit.ly/2o3sFnU and our executive will get back to you.

                Regards,
                Axis Bank
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                  L
                  lakshmi_compliant
                  from Hyderabad, Telangana
                  Jun 23, 2017
                  Resolved
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                  Resolved

                  I made an imps transaction with an amount of 12500 rupees to sbi on[protected] that transaction was failed due to time out issue but still my amount was not refunded to my account.

                  I have contacted axis bank customer support many times and complained many times, i never seen this kind of bad experience with imps transaction

                  This is my transaction details
                  Reference id:[protected]
                  Account no: [protected]

                  Please solve it as soon as possible
                  Aug 5, 2017
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 05, 2017
                  Axis Bank Customer Care's response
                  Hi Lakshmi,

                  Sorry for the trouble. Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2o1aiDF for us to assist you.

                  Regards,
                  Axis Bank
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                    G
                    gundegallavenkatesh
                    from Hyderabad, Telangana
                    Jun 23, 2017
                    Resolved
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                    Resolved

                    Address: Hyderabad, Andhra Pradesh, 500003

                    Please provide a detailed statement of my loan account no. Ppr[protected] as it is very much required for arranging payment for the next installments of my loan, as i have lost my loan account statement, for want of details of my loan account, i am unable to submit the same to transfer my balance loan account to other banks, so kindly do needful, sir
                    Aug 5, 2017
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 05, 2017
                    Axis Bank Customer Care's response
                    Hi Venkatesh,

                    You can request for a statement by sending us an e-mail, calling us on our Phone Banking numbers:[protected] &[protected] or placing a request at your nearest Axis Bank Loan Center. You can send an email on the e-mail ID provided at http://bit.ly/2sxl6x0. Sorry for the trouble.

                    Regards,
                    Axis Bank
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                      P
                      pranbrando
                      from Tellicherry, Kerala
                      Jun 23, 2017
                      Resolved
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                      Resolved

                      Address: 560045
                      Website: www.axisbank.com/

                      Hi,
                      I have made a transaction form amazon which has been decline but the money has not been reversed back to my account. The issue has been pending for the past 2 months. And axis bank does not have a proper help desk to raise the concerns.
                      Such a pitiful and shameful condition for a reputed bank where these days even small services provide the help desk facility,
                      Aug 5, 2017
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 05, 2017
                      Axis Bank Customer Care's response
                      Hi,

                      We're sorry for the trouble. Please share the transaction details on the e-mail ID provided at http://bit.ly/2o3sFnU and our executive will get back to you. In case you've written to us, please share any reference number you may have received.

                      Regards,
                      Axis Bank
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                        M
                        muba ahmed
                        from Chennai, Tamil Nadu
                        Jun 23, 2017
                        Resolved
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                        Resolved

                        Address: 600100

                        Hello,

                        For the past four months i got deduction of 385 inr. I reached branch to convert my saving accounts to salary accounts on 23th may 2017 and i have submitted documents like offer letter, address proof and id proof and they executive said that it will take 3 days to convert the account but still it is in saving account.

                        When i reached the customer care executive, they said that your company name is not in the list so there was no possibility to convert the account. When i reached my nearest bank they said you want to contact your bank executive who visit to your office, when i asked my bank executive they said you should want to go your home bank for the account conversion. This is in continuous flow and never going to get any solution for this.

                        I got fed up with this issue so i request you to close my bank account and i will create a new account from other bank who provide me better services.

                        Thanks
                        Regards
                        Muba
                        Jul 24, 2017
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 23, 2017
                        Axis Bank Customer Care's response
                        Hi Muba,

                        We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                        Regards,
                        Axis Bank
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                          S
                          subbramani
                          from Bengaluru, Karnataka
                          Jun 23, 2017
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560078
                          Website: www.consumerscomplaints.com

                          On 22/06/2017 by morning while i am withdrawing amount in axis atm machine hongasandra branch got stuckked rs 2000/- after that somebody told me that macine got repaired. So i left that atm and i went another atm to withdraw amount. But in my account showing already i have drawn rs 2000/- so please after enquiring the details about my transactions return my amount to my ac my bank is bank of maharashtra. Atm machine repaired in hongasandra branch.
                          Jul 25, 2017
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 23, 2017
                          Axis Bank Customer Care's response
                          Hi,

                          Sorry for the trouble. Please write to us at: http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

                          Regards,
                          Axis Bank
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                            vicky 1562
                            from Jalandhar, Punjab
                            Jun 22, 2017
                            Resolved
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                            Resolved

                            Address: Chandigarh, Chandigarh, 160022

                            Sir,
                            I have a salary account no [protected] in your bank at sector-22 branch chandigarh-160022.in the salary account your bank promise me no charges will be levied on this account. But in the month of june your bank levied a charges of rs. 761.85 as consolidated service charges with service tax @ 15% 114.28 and debited my account at your own level. This practice is not fare and compells me to close the said account. Kindly refund the said amount immediately and obliged me, otherwise i will go to the court of law for reimbursement of the said amount.
                            Thanking you,

                            Yours faithfully
                            Joginder kumar
                            Customer id[protected]
                            Jul 24, 2017
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 23, 2017
                            Axis Bank Customer Care's response
                            Hi,

                            We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                            Regards,
                            Axis Bank
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                              Delhi Rockss
                              from Gurgaon, Haryana
                              Jun 22, 2017
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110021
                              Website: Axis bank

                              Visited axis br at this place
                              Poor handling and management of customers
                              Cctv footage from 1400 to 1530 needs to be seen to ascertain the deplorable work at this place
                              Only after my complaint did they start working else it was like there was no boss over them
                              Chatting happily and making the customers fry seems to be the motto
                              Man detailed to usher in ppl was hardly bothered
                              Pathetic and definitly needs to be inspected regularly to instill an iota of discipline in them
                              Thank god I am not dealing with this axis bank br again...
                              Regards
                              Aug 5, 2017
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 05, 2017
                              Axis Bank Customer Care's response
                              Hi,

                              We’re sorry about the bad experience you had at our branch. Thanks for bringing this to our notice. We always strive to improve our services and your feedback really helps. Please share the exact location of the branch for us to make a note of your feedback.

                              Regards,
                              Axis Bank
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                                S
                                Santhu Reddy
                                from Tirupati, Andhra Pradesh
                                Jun 22, 2017
                                Resolved
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                                Resolved

                                Address: 517501

                                Am holding axis savings account -[protected] recently from tirupati some credit card executive called me and said that u r eligible for pre approved credit card then he comes and take my documents and i applied,, there is no response till last 17 dayss,,, plz rectifyyy.. As soon as [possible... Horrible credit card service from axissssss.. Contace me...[protected] santhan reddy
                                Jul 24, 2017
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Jun 22, 2017
                                Updated by Santhu Reddy
                                Am holding axis savings account -[protected] recently from tirupati some credit card executive called me and said that u r eligible for pre approved credit card then he comes and take my documents and i applied, , there is no response till last 17 dayss, , , plz rectifyyy..as soon as [possible ...horrible credit card service from axissssss..CONTACE ME...[protected] SANTHAN REDDY
                                Verified Support
                                Jun 23, 2017
                                Axis Bank Customer Care's response
                                Hi Santhu,

                                Please call us at [protected] & [protected] for us to assist you in this regard.

                                Regards,
                                Axis Bank
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                                  waterboy35097
                                  Jun 22, 2017
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                                  Address: East Sikkim, Sikkim, 737101
                                  Website: axis bank

                                  This complain is to bring a notice to you regarding the behaviour and manner `s that your branch head do with your employes. Mam/sir my sister husband works in your bank at singure branch in kolkata as market agent as i myself work as sale person in gangtok in eureka forbes and i know there is so much pressure but mam is your bank give a right to abuse there and use foul language which is out of humanity to there juniors mam as i already inform you that i myself work in eureka forbes and our boss also say so many things but the incharge in your bank has cross all his limit. If mam want a proof i can sumite you the recording which i will send you after two days and also this behiavour towards his juniour is not first time because of this behaviuor one or two employ has already gave rejection from your bank.
                                  So, mam /sir i hope you will take some serious action against the branch marketing head, mam the reason of behiavour is just simple my sister husband was sick so he was not able to inform his seniour but when he summite his application and doctor medical but inspite that he use foul language as well he behave badly. Mam please make sure otherwise this matter i will take it to human right and file a case against you and bank in labour court.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    A.D.Nagaraj
                                    from Avanoor, Kerala
                                    Jun 22, 2017
                                    Resolved
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                                    Resolved

                                    Address: 626001

                                    I presented our tmb virudhunagar branch ch. No.876524 dated 09/06/2017 for the value of rs.24, 808/- in axis bank, virudhunagar in the account of maxbupa policy no. [protected] as a renewal primum. It was debited in our tmb account on 12/06/2017.
                                    But the maxbupa informed to me that they are not received the amount and inform to me they won't issue the renewal policy certificate.
                                    Please let me know where my amount rs.24, 808/- was gone.
                                    I am trusting to be favoured that the bankers will give the prompt reply in this regard
                                    D. Nagaraj
                                    +[protected]
                                    Jul 24, 2017
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 23, 2017
                                    Axis Bank Customer Care's response
                                    Hi Nagaraj,

                                    Please share your details on the email ID provided at the following link: http://bit.ly/2tfVEaS . Our team will assist you in this regard.

                                    Regards,
                                    Axis Bank
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                                      S
                                      sarakesh
                                      from Gurgaon, Haryana
                                      Jun 22, 2017
                                      Resolved
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                                      Address: Ghaziabad, Uttar Pradesh, 201001

                                      Dear sir

                                      Sub: decline - credit card application

                                      Re: # 8725110 my zone credit card

                                      With reference to above subject, i want to state facts as under,

                                      1. Axisbank credit card sales representative had made numerous calls to me to apply for axis bank credit card. He had collected all the required documents and satisfied himself by personally visiting our residence & office confirming addresses mentioned in documents submitted for application.
                                      2. No signature on application form given by me
                                      3. Provisional application number was not given to me. Neither was i informed about application process & decline policy.
                                      4. On 16.06.17 at 19.31pm i received a sms from axisbank stating “ your credit card application for my zonecredit card with ref # 8725110 has been declined. We hope to serve you in future”. Above referred number is inferred from this sms.
                                      5. To understand why the application was declined, i called at axisbank call centre where i had spoken to attendant. He explained me that, a letter stating reasons for rejections will be received by me within 10 days. Till date i haven’t received any correspondence from your bank.

                                      Now, as i am quite disturbed with this,

                                      1. I request you to inform me the reasons for decline in detail and in writing and supporting evidence of the same to the extent possible.
                                      2. Why decline policy are not communicated to us at time of application? Why the same is not available on your website.?
                                      3. What are the procedures followed when a decline takes place and what is the procedure followed to communicate it to applicant?
                                      4.in event of not satisfied with the reasons mentioned by you, whom should i meet to discuss my grievance?

                                      I request you to do the needful and extend your cooperation for above mentioned points.

                                      Regards.
                                      Rakesh kumar
                                      Jul 24, 2017
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 23, 2017
                                      Axis Bank Customer Care's response
                                      Hi Rakesh,

                                      Sorry for the trouble. Please call on our phone banking numbers:[protected]/[protected] and our executive will assist you.

                                      Regards,
                                      Axis Bank
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                                        NiteshAgarwal23
                                        from Gurgaon, Haryana
                                        Jun 22, 2017
                                        Resolved
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                                        Address: New Delhi, Delhi, 110092

                                        I applied for the pmsby policy in year 2015 through axis bank. From last two years i am paying the premium for this policy but i am not receiving any policy document from them. I sent him so many emails but they are not providing the policy documents. After so many discussions, now they provided me for the period of[protected] and that too doesn't contains the proper information. I regularly emailing them for the details correction process and policy document for[protected] period but they are not providing me. Every time they forward me the same document for period[protected].
                                        Jul 23, 2017
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 22, 2017
                                        Axis Bank Customer Care's response
                                        Hi Nitesh,

                                        We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                                        Regards,
                                        Axis Bank
                                        Jul 03, 2017
                                        Updated by NiteshAgarwal23
                                        I had already registered complaints through your website till Principal Nodal Officer. But they are also not providing the details.
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