Axis Bank Complaints & Reviews

Hi Axis Bank,

I do not know which department to head to, so i have kept everyone in loop. I am a customer with Axis bank since last 3 years. I have a Saving Account in name of my wife and i being the joint account holder. I also have a current account for my business. i have no Loans in my name or my wife.

From last couple of days i am getting calls from random numbers ([protected], [protected], [protected]) stating name of some lawyer and using foul language. When asked what the loan number i have they have no response. They are also calling my wife's parents. Attached is the copy of complaint letter that i have given in the local branch were my account is sector 14 gurgaon.

Please help on the same at earliest. I have also raised a complaint no 10989145.

We filled an application for the privilege credit card with the Axis bank Sahakar Nagar branch but they sent us Vistara Credit card with the annual fee which charges more than Rs 1500+, Its the axis bank mistake still they want us to pay the annual fee for the wrong credit card they sent us.

Now to resolve the issue we went to the bank, they said call the number behind the card they can not do anything. After calling the number, they are asking to go to the branch and they can not do anything. So I am stuck in the deadlock. I guess they purposely sent me the wrong credit card to extort extra money from me. I am in very difficult situation as if I dont pay it will impact my credit history.
I have not even activated the Vistara Credit Card yet.

I have opened an axis bank saving account to pay emi with zero balance account. While opening the account i have informed that no minimum balance is required until i have the personal loan is closed but every month they are deducting a consolidated charges.

Secondly i closed my personal loan in the month of february and a noc is sent to my mail id. But in march the are 4 check bounce charges against the closed personal loan....

Axis bank has deducted an amount of rs.570 from my account on the basis of a failed transaction which took place 6 months back. They have deducted this amount twice and after multiple follow-up they reverted one of the deduction but i am still waiting for a revert of the second deduction. Its already been more than 6 months now and i have dropped around 20-30 emails for the same to axis bank customer care and got only one response that "we are working on it and we will revert back soon". I have called them multiple times to explain the issue and every time i am being given a new complaint number to hold on. Its really frustrating to follow up with these people for a minimal amount of rs. 570. However, its about the service which i am struggling for, so that i don't face such issues again and again. Request if this forum can help me in resolving my long pending issue with axis bank.

Dear all,

I mr. Amit umashankar sharma, having saving account in union bank of india ac. No.[protected], i was done an imps transfer of rs.75000/- (By my union bank mobile app) to my vendor mr. Sachin s. Tiwari on 03/12/2016 but that amount was wrongly credited to ac. No. [protected] instead of correct ac. No. [protected] (Sachin s. Tiwari)

On 05/12/2016 i had submitted request letter of reversal and all my kyc to miss. Monica at axis bank old nagardas road andheri (East) mumbai branch. And same request letter submitted to my respective union bank branch poisar kandivali (W) mumbai to mrs. Mina shukla madam (Dbm).

Hereby i am sending an email attachment which was sent by dbm mina shukla union bank of india poisar kadivali west branch, please check the body mail attached with this mail.

Kind attention, i sent many request mail to axis bank and verbally with union bank dbm, to reverse my fund which was wrongly credited to wrong account. But unfortunately you all are not able to reverse the same. Infact never got any communication calls from axis bank or union bank in this regard.in fact once i got a single mail from mr chetan dalvi who is posted as nodal officer at axis bank, who was saying that he was unable to reverse this amount without permission from wrongly credited account customer.

He wrote an email that "i request you to contact your banker that is union bank of india obtain us the letter confirming the debit was erroneous and same need to be reversed".

However i have already submitted all required documents along with proo[censored]nion bank confirmation letter, which was wrongly credited to another bank account holder in axis bank.

I struggled and struggling a lot from financial crises and mentally harrased.

So i am hereby humbly requesting you to contact together to resolve this very serious issue on most urgent basis.

If you all are having any clarification then please feel free to contact me and mina shukla madam.

And please reveres the amount in my account. The details are mentioned below.

Amit umashankar sharma
Union bank of india
Poinsar kandivali west branch
Mumbai
Account no-[protected]
Ifsc code-ubin0535826
Amount-75000/-

Your all efforts are highly appriciable...

Contact details of my and my union bank branch manager are mentioned below.

Mrs mina shukla
Dbm,
Union bank of india
Poinsar kandivali west
Mumbai-400067
Mob-[protected]

Amit umashankar sharma
Cell no-[protected]/[protected]
Kandivali west mumbai-400067.

Thanks with regards
Amit usharma

Dear team,

I have made imps transaction on 03th Apr 2017 for the amount rs.50000 from my axis account to panjab national bank account its refrence id is[protected]. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.
I contacted axis bank customer care, but no use.

Axis bank account no: [protected]

Two bankers cheque 003635, 3629 dated 05/10/16 & 06/10/16, were issued in the name of the D.F.O Betul by Axis bank betul, MP.the cheques were misplaced( stolen\returned unofficially).
The same cheques were revalidated in Feb 17 & were resubmitted by the same party in my office as payment of some other dues. The Branch manager of Betul was requested to provide the copy of application received by the bank for revalidation. The Branch manager refused orally to hand over the copy of the same and misbehaved that is not desirable.Bankers cheque was payable to the D.F.O Betul & without my consent it surprising how could it reach the bank for revalidation. Probably, it seems one of my staffs and the party are handing gloves each other.
Request you to provide me the application received by the bank for revalidation of the bankers cheque and take stern action against the Branch manager for not providing the application and misbehaving in the issue.

This email is with regards to the Personal loan availed through AXIS Bank dated 4TH MARCH 2017 with Customer id :[protected].
It is with deep regret i state that i was misinformed by your executives and the information was hidden during the application stage.
Initially their was a deduction is processing fee which was surprise to me as that was never discussed during the enrollment process. Due to time constraint, i could not cancel the process as i needed the money quickly and already spent enough time to it and unfortunately their was not turning back. Moreover, few days are the disbursement of the amount, i received a mail from HDFC life along with a pdf attachment with a premium amount which i didn't have any clue about.I could not
take up the issue as i was very busy with my own personal and professional commitments.
A few days later, i received a hard copy of the same receipt from HDFC life which helped me recall the issue and i asked the executive and she said she will get back to me on this which never happened.I followed up again on Monday, 03/04 and she said this is an insurance premium which is a mandate, however, this was never disclosed to me during the sign up process else i would have

never enrolled with AXIS as i was getting better offers in the market.It is extremely disappointing to see a brand as yours misguides and fools customers trust.However, i am thankful pre and post this i will never ever involve myself with AXIS ever.

I STRONGLY DEMAND THE PREMIUM AMOUNT TO BE PAID TO HDFC LIFE BE WAIVED OFF AS THIS INFORMATION WAS NEVER PROVIDED TO ME IN THE FIRST PLACE.

I hope all employees are not the same and if that's the case, i can guarantee you i will reach the highest possible level of escalations even outside AXIS environment, if needed.

HDFC LIFE : PPR[protected]

Dear Sir / madam i have an acount in Axis bank (a/c no. [protected]) with thane(mh) 400602 branch And my debit card has expired my old card no. is [protected] valid thru 12.16 so i want to make a new debit card for my salary deposition or saving purpose so plz Accept my request for the same and make my new address is s/o rajkumar jha vi+post kaligoan (lanka tool)distic darbhanga anchal singhwarra bihar 847104 my aadhar card no.is[protected]

Hi My name Tarun kumar. My account is in Ladwa branch buddha . They cut the balance 5, 887rs without my permission when i ask to him they said we made your health policy. When i said to him please cancel my policy and return my money. They didn't do any action. I have send 3 time request to apollo munich health but bank is not give me any response. Please Return my money 5, 887rs. If bank is cannot safe my money then what benifit of bank i will open my accout in any other bank . This branch is in Buddha. Distt- kurukshetra. Bank maneger- Mr Akshay . When i go there they talk to me with very rudly behave .

Axis bank Customer care is not taking a complaint for Failed money transfer.
Customer care executive name : Tharun kumar
Call timing : 3 Apr 2017 8:30PM

Money transfer failed on 31st Mar 2017

First time I called customer care on 1 Apr 2017, they told that i need to wait 2 to 4 days for failed transactions. But still i didn't receive the money back/transfer success.

Second time i called Axis bank Customer care on 3 Apr 2017. they are not ready to give a complaint id for my compliant even it tooks 4 days.

Very disappointed on Axis bank customer services.

Sir I am using two card of your bank my complaint about card 5859 I pay the bill amount before 3 or 4 day before bill date after calling your constumer care but ur again atuo cut from my account I complaint in your customer care about my payment aprox 19000 you return aprox 13000 and you return aprox 6000 I again complaint about that you customer said that they return in 5 days but they did return so I blocked both cards. Sir please send my call recording which you are recorded for quality test I want to see that how much your maintaining your quality? And tell that what again your taking against my complaints. Cr

Dear madam
Find attach error screen shot regarding internet banking.
I have meet may times in bank vastral branch, still no result.

I can not money transfer through debit card.

I have start net banking through customer id, plz see that my customer id is not assign with my saving account no. how can use this id.

no statement or balance through this net banking,

from banker said that all is well with account as per system, so why not possible this type problem.

I am facing this problem since 5 months,

now plz resolve this issue or stop my account.

Rajedra Varmora
[protected]

I sayeed ahmed, running a small business of computer selling and servicing.
Its been almost 15 days that i have filled and submit document for opening a current account in axis bank of govandi branch. There is one guy called Asif, promise me to open my account in 5 working days. After one week when I asked about delay, he told that it is march ending, that is why its delay. After 15 days when I try to call him, he just ignore my call so I called him from landline number and then he told that his senior will come to my place for verification and then only he will decide that i am eligible or not for the account. When I went to get return back my documents as I dont want to open account in their branch for worst service, he given me excuses that my documents is in other branch and it will take 1 or 2 days to get my documents back. At last want to tell worst than worst service of axis bank.

Respected Sir/Mam,
My Name Is Mandeep Singh And I Am The Customer Of Axis Bank Branch : Payal, Distt : Ludhiana, Punjab. I Deposit The 4000 Rs On Dated 08/12/2016 In My Account No : [protected], But The Amount Is Not Deposit In My Account. In That Case I Meet The Manager But He Told Me That, I Am Not Deposit The Amount .But I Have A Receipt Of This Transaction . I Send You The Receipt Of This In Attachment.Kindly Solve This Matter As Soon As Possible. I Shall Be Very Thankful To You For This.
Your’s Truly
MANDEEP SINGH

I have submit the cheque requisition at the 1st week of March'17. Now at 3.4.17 i m still unable to get my cheque book. Right at this moment I m unable to do any transaction. I have asked to the branch concerned person to look after the matter but they misbehave with me and says now it will take another 10 days to issue new book.
Pl. Take necessary action

Dear Sir,

I m nazirul Kazi from osmanabad location,

Sir my premise situated axis atm bank as not open facilities from axis bank branch,
Sir please check and justfy what is problem for atm close

Already people demand for opening atm service at osmanabad location

Already people raise to bank and admin office for opening purpose

Pl help for resolving

Hi,

I had already sent a mail to customer.[protected]@axisbank.com about my refund issue.

I had purchase some goods from amazon but product was not proper so i had return the product. Payment was done from my axis debit card. When i return the product amazon had initiated my refund. 1 refund was initiated on 17th march amount-2648/- & 2 refund was initiated on 23rd march amount-3198/- still i had not received my refund.

I had sent to mail to file a charge dispute as per amazon discussed But still my issue is not resolved.

Hope i can get a solution on this.

Axis bank customer care email id is an eyewash. very unprofessional in reverting to complaints. The silence is buying time as its only costing the customer and not the bank.

I have availed a loan that fluctuates its interest rate based on the market rate / RBI/ GDR.
But it keeps increasing at all instance but never decreases. However, when i complained, once it was reduced but i had to pay a heavy fine for this change and was ensured that such reminders are not required from then on.
However, now again. Even after 5 months since the interest rates have been slashed by all banks and the RBI, my bank AXIS still have not changed my interest percentage. I have been sending reminders after reminders and the bank officials are unethically buying time than providing a proper reply.

At my cost as a customer.

Very sad and unfortunate.

Solaris, C-Wing, 4th Floor, Opp. L&T Gate No.6 Saki-Vihar Road, Powai, Mumbai 400 072
Fax[protected].

Debit / Credit Card Number **:


5267 ... 4709

Details of Disputed Transaction/s **:
Sr. No.

Transaction Date

Merchant Name/ ATM Location

Transaction Amount INR

Disputed Amount, INR

1.
14.03.2017
AIR INDIA
RS.67, 790/-
RS.67, 790/-

I am disputing transaction/s listed above due to the following reasons. Request you to resolve the dispute.

q Duplicate/ multiple billing. I have done only one transaction but I was billed (Twice/ Thrice etc).

✔ I had tried transaction online, the same was not successful but the amount was debited from my account. ✔
The payment had been made to Air India and they have sent email with regard to the reversal of the amount within 5 to 6 days

Their email is as follows:
quote
Dear Customer,

Greetings from AIR INDIA,
Thanks for writing us!

Passenger Name Mr SUBRAMANIAM KUTHRALANATHAN

FAILED PNR:YPD9G//AIBE30169336
RRN NO.[protected]
====================

Card No:MasterCard credit card ************4709

Kindly touch with your bank with this RRN no. for regarding your transaction.
This transaction was not successful as the payment did not get credited to the Air India account.
Any amount debited from your account, against this failed transaction, will be automatically reversed
by the bank in 5 to 6 working days as per standard Banking Process time requirements.

You may like to check with your bank regarding the same.

Please get in touch with us should you require further assistance.

Assuring you of our best services at all times.

Thanks and Regards,
AI/Ecommerce Helpdesk
Unquote

When I had contact Axis Bank they the time for reversal is 120 days. The amount is not small and I need the money for my US Trip. Kindly look into the matter and see that the amount is credited to my account immediately.

Declaration: I hereby confirm that the averments made by me within this form are bona-fide and the information provided is true and accurate to the best of my knowledge and belief. In case this claim is determined by the Bank to be false or maliciously made, I shall be fully responsible for the consequences which may include civil/criminal lawsuit being initiated by the Bank.

Cardholder’s Name: SUBRAMANIAM KUTHRALANATHAN

Place: KOLKATA

Signature: X Sd/-

Date: 31.03.2017

Email [protected]@gmail.com
Phone: [protected]