Axis Bank Complaints & Reviews

My self ashok morarji khakhkhar i have saving account with axis bank ltd, and my account number is [protected], in my account around 172 rupees deduct for atm charges, but i was not use atm card, and not done any single traction from atm card, i was informed to customer complain desk, but not give satisfactory answer from bank, and i have no knowledged to use card so how can axis bank take charges, i was not done any traction from atm card,

Ashok morarji khakhkhar
Rajkot gujarat
Mo. [protected]

Hi team,

I have credit card with your bank card number: [protected], due to financial problems i was unable to pay credit card payment.

So, i want to do card settlement.

I am doing job, i have health issues, so i don't know when my job will be gone.

So this reason i want to do card settlement.

At present the card with the following person
Sruthi reddy (Legal manager) (Ph:[protected])
She is not accepting to do card settlement.
And also she is harassing from last 10 days on phone.
Already we payed 25k amount.
Now the pending balance is 106500 rs.
And also she called to my manager. My manager has scolded me, it will be problem for my job. If my job will gone, my family will be on road, because of shruthi reddy harassment.

Can you please do the card settlement and please provide emi, then only i can pay amount.

I need to support my family as well with my salary.

Can you please reply asap.

Uday bhaskar
[protected]

As i proceeded transaction through my credit card for railway ticket, my transaction id is [protected] and received the message in my cell phone no. [protected] that rs.293/ was spent on your credit card no. Xx2177 on 21 jun 2016 at irctc. But confirration ticket was not booked and showing that payment requested. So therefore, request you to refund the amount in my credit card account and cancel transaction as soon as possible and let me know the action taken through phone msg. On my mobile no. [protected].
Chandra prakash mathur.

I wanted to open an SB account in Axis. So i went to the nearest branch and enquired about all the details with one of the person present in the sales section. They said to bring me some proof details and initial amount rupees 10500. and after some days i visited the bank and gave them all the needed documents and also 11000 cash to open an account. On the same day i have signed all the legal documents and i am provided with the instant kit of axis bank which has card and checkbook. and the sales person said me that your account will be activated in 3 to four working days. But my not account is not activated. and so i visited the branch again to meet that person but that person has absconded from the office. when i enquired with the manager present there. she said she will help me in opening it within one week time and she will call me. but the account was not activated. when i again visited that manager has resigned the job. and i asked about my account activation and money with the current manager and his response was like. i dont know who was that person. you please raise police complaint. this was the response i got from him. They started to treat the customer in a poor manner. i am highly disappointed with this service. Kindly look into my issue and help me to get back the money.

One of the worst customer service axis bank is providing in india.

Whenever i called them they put me on a long hold and they won't apologise for that. Also, simply they will divert calls to other departments.

1) credit card issue: requested for credit card limit enhancement. They said it's not possible on my card... So requested for credited card cancellation which they have not done till now.

One guy will say 7 working day for the cancellation. The other guy will say 30 working days for the cancellation. Supervisor will say 10 working days for the cancellation.

No one has exact information, it almost 20 working days never received any confirmation from them. Also, they won't respond for my emails.

Worst service ever seen before.

Dear axis bank

I am neelkamal dhiman and my account no. Is [protected] (Sallery account) opened in 1st week of may by mr. Anshul from axis bank rajori garden, new delhi branch. When i receive my bank kit then its having titanium debit card in the kit, but i have not filled any form to issue me titanium debit card and for this you debited 572 rupee from my account as a titanium debit card charges and now yesterday i have received a msg. From your side of deduction of rupees 1100,
What the hell you are doing continoisly me not able to understand, we have opend 10 more sallery accounts from you bank on same day, but only this problem happening with my account.
So please solve my issue as soon as possible or i am going to file a complaint against you in consumer court.
I have also called to your customer care team and my complaint no. Is 23082045 but still i am in dark and does not find any solution of my problem.
Please look into this matter and solve my problem or close my account.
I have no need of this titanium debit card so pls change my debit card and issue me new ordinary debit card.
A dissatisfied customer.

Regards
Neelkamal dhiman

Even after paying credit card bill online, the same is not getting reflected in system.
when we log into our account, it still shows outstanding balance. I have already reported this issue in March 2016 but still persist. please take care and fix basic functionality of application.

I have one question, If any card user fails to pay bill in time and delayed for considerable time, will bank take payment without interest ?
I personally believe that if there is issue from bank side, bank should take care of paying next credit card bill of end user.

I am dhaval arunkumar sangani, i am holding a multi-currency card with axis bank,
This is regarding my multi currency card # ending with 3704

Due to auto transaction or may be due to technical issues, hotel homewood suites has debited multiple transactions on my card,
They are 3 transactions that needs to be refunded by axis bank as they have been cleared from hotel team and already approved and released the payment from their side – i have already filed a dispute with axis bank.
Hared with them hotel clearance screenshot, my card statement and dispute form.

The amount was released by hotel folks long ago see the dates.

6/8 = $ 732.56
6/12 = $ 899.64
6/14 = $224.91

These amount should be credited back to my account days ago.., it has been already over a week now and axis bank guys are asking for 5 more business days, that is ridiculous..
What was bank doing all these days?
I want these to be fix asap

On 15th June I transferred 15000 to the payee through axis bank mobile application. I trusted it because I always use it for payment and it works completely fine. And this is tha 1st time I used it for transferring money to overseas bank and it's not yet received by him. My account has been credited but still the transaction is pending it's status says "your account has been debited and request has been sent to the RBI " for the last 4 days. And moreover the don't have any working complaining number to deal with such issues. I am looking forward to get some help regarding it.

With reference of above mention subject i have a credit card no.
[protected]. From axis bank ltd.
With outstanding of rs. 31500. App and i make a payment of rs. 30500 which
Is much more than of minimum due. Of rs. 24500 app and i charged with rs
2039.00 on the outstanding of rs 1000.00 which is totally unreasonable and
Unjustied so request you to please reverse the charges of rs. 2039.00+st.
Axis bank ltd denies to revert the same, so every bank has to stop mentioning of minimum amount to pay in bill its a misrepresentation and cheating with customer.
Otherwise i will go to legal way.

My name is Ram. I had a salary account in Begumpet Branch Hyderabad.

My account was debited totally Rs.759.25 as Consolidated DP Charges as below
17 Jun '16 Consolidated DP Charges - 124.94
21 May '16 Consolidated Charges for A/c - 13.10
21 May '16 Service Tax @14.50% on Charge - 1.90
20 May '16 Consolidated DP Charges - 619.31

Why is it happened I don't know, Even I never got any trading account opened.Why this amount is charged from my account???
Their customer care is not worth asking.They dont give correct information.
Axis bank- Are you trying to make us fool or what???
You'll have to give reply for this. I would let every body know about this fraud of Axis bank,
I would request you to please take action against them. Absolute ridiculous Bank .

Hi

I am using axis bank credit card for more than 10 years, about 3 months back two different transactions in the same month has been charged twice. Raised a complaint with Axis bank they have sent a confirmation that the issue has been resolved in my favour and credited the amount to my card. With in 15 days with out any communication from the bank the credit transactions has been reversed.

I am not sure how to take this forward. In the name of cash less transaction too many mistakes are happening from the banks and the customer is paying the fine for no reason.

Hi,
My name is mustafa,

I have an a/c in axisbank which was opened as a salary a/c in vashi.

I've switched jobs and now i'm in pune. I just realized my axis bank a/c savings - [protected] is frozen, and i have no idea why. I have kept the account active and kept doing transactions in it regularly.

Can you please help me de-freeze my a/c

Thanks....

I have not used my credit card while I receiving sms for amount Rs.1029.0 .How can I pay this amount while credit card not used till now.No proper customer response from the bank, indecent response.. cutting the call while inquiring, worst everywhere. only these are the salient features of Axis bank.

I would like to cancel my Axis Bank credit card, which i can't hold for any more. Here is my Axis Bank Credit Card Number...
[protected].

Please do the needful.

Regards,
C.S.Chauhan
Mobile: +91 [protected]

I have opened an priority account in Axis bank but after few month bank has change my account from Priority to normal saving bank but nobody inform me to change the ATM card also via surrendering the priority ATM card to Normal Saving Debit card and I don't receive any kind of intimation from bank to change the same and they have charged me Rs. 862 as annual fees on it. Request you to please take an action on it and reverse the same charges to me and charge the nominal charges which is applicable to normal saving account.

My account is located at Axis bank Phase VII, Mohali
Account number is : 26682099
Name of Account Holder is Inder Pal Singh
House No. 3075, Sector 41 D, Chandigarh.
Contact number is[protected]

I have applied for Axis bank credit card after several follow up's from axis bank credit card sales team and after listening to them that my credit card is already approved as am holding a salary account relation with them. Before applying for it, I took the suggestion of my husband who is bascially a financial person. He advised me to cross check with Axis bank team whether they will approve the card if my cibil score is "-1" as i dont hold...

Sub: excess money deduction for preapproval personal loan.

From: kuldeep p ambolkar

Axis bank account no. [protected]

Mobile no. [protected]

Dear sir,

I had taken preapproval personal loan in axis bank nigdi branch contact no. [protected],

But excess charges applying for preapproval personal loan like 18.5% rate of interest & 1.5% processing fee rs.1300 insurance charges its.

Total preapproval personal loan amount is rs 268000 (Two lakh sixty eight thousand only) & i had received amount in my a/c is only rs. 261787 (Two lakh sixty one thousand, seven hundred & eighty seven only)

Total deduction rs. 6213.

I have check in my axis bank app for preapproval personal loan that showing only rs 499 processing fee & 15.99% rate of interest.

Please check axis app screen shot as above attachment,

Overall i am not happy with your services of axis bank nigdi,

So please my humble request to all axis team please refund my overcharges amount.

Kuldeep ambolkar

Tool room dept.

Mb: [protected]

I had applied for "creditcard" from axis preffered by the agent,
I was informed by him that this card is life time free and not going to charges for it.
When i am looking at the bill statement for this card,
Its charged me joining fee and service tax for it.
Here i have attached snapshot of "declaration - confirmation of application and acceptance of fees" whis has stamped "life time free" by your agent.
I request you to look into the matter, please do needful

I am writing this email with sheer frustration when i am fed with calling customer care, visiting vaishali branch (Where i hold my account); swasthya vihar, vikas marg branch (Where amount got transferred) & sending emails to all id's that are provided to me.

For understanding please find chronology below.
1. 8th may'16- i accidentally transferred rs 12000/- in unknown account# [protected] (Hi tech enterprises) from my account# [protected]
2. 8th may'16- called customer care instantly, complaint no#[protected] & they asked me to send email to customer. [protected]@axisbank.com & visit branch where i hold an account.
3. 9th may'16- i visited vaishali branch & provided them with an application for my request.
4. 9th may'16- sent email to [protected]@axisbank.com
5. 13th may'16- collected required documents from account holder; account# [protected] (Hi tech enterprises), attached in email.
6. 16th may'16- visited swasthya vihar, vikas marg branch & submitted required papers with ms. Pooja vohra (Operations head) +91-[protected] & mr. Devraj mahrana (Branch head); they assured me that after approvals from cluster head amount will get credited to my account.

I was doing required follow-up's with pooja & on 31st she informed me that all required approvals are in place & amount will get credited to my account at around 3:30 pm ist, but however i have not received any sms & call from her, again when i did follow-up with her she informed me that amount got transferred to recovery account & cannot be retrieved & i only need to contact customer to get an amount, which doesn't seems logical to me as the person has not withdrawn an amount & it's still with bank.

So i request you, if you value your premium customer to look into this matter on priority & help to get amount credited to my account at earliest possible.

Regards,
Sanju koul
+91-[protected]

Dear Sir,

My self pankaj kumar i am your bank custumer we have
also use current account in axis bank.

Sir 4/6/2016 i am going to deposit money at your cash electronic
machine. i send 90000/- thousand rs to my mother admit kailash health
care limited .this money for opration.
Firstly i diposit 31500 machine get 31000 and one note 500 get back
then opsion add on money i click this and 21000/- submitt again but
unfatunatly electercity gone and electronics machine off my payment
52000/- in machine but not credit or get back. this money use my
mother opration due to not credit amount hospital sift my mother ICU
to Genral ward.today is 6 june but i have nothing get my mone.

in futher any kind of problem in cash of my mother treatment then bank
is liyble for this..

i request you kindle refund my amount or credit my account..so i
continuee treat my mother..

in cash no sulution i get from your side then i go legally...i am
very tension last two days.

DETAILS ARE BELOW

MY ACCOUNT NUMBER IS [protected]

NAME PANKAJ AMOUNT 52000/-