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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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Axis Bank reviews & complaints page 529

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S
Soma Adhikari
Mar 16, 2016
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Address: Pune, Maharashtra, 411014
Website: Google

I made transaction which refunded back by company for unsuccessful transaction. Despite that Axis bank charging amount from me every month. They are so shameless that they went ahead in complaining to police for not paying. They are greedy and the worst bank. Nvr take credit card facility from them
Aug 9, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Hi Soma,

Please write to us elaborating your concerns at [protected]@axisbank.com along with your contact details for us to assist you.

Regards,
Axis Bank
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    N
    navan68
    from Bengaluru, Karnataka
    Mar 16, 2016
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    Address: 411057

    I have renewed my Debit card. but unable to generate PIN for that. it is almost 6 months and I have called almost 20 times to customer care and local branch. but still issue is not resolved. I filed complaint twice to customer care as well as in Branch. but getting same response that card is active and try it on ATM. I tried almost every Axis ATM I found on my way to home but still not working. It is frustrating. My complaint number is 20913511. Sometimes your customer care agent told to hang on and then cut your phone. I visited to local branch for new card but they are asking me for rs 572 for new card. I have already paid for my renewed card. why should I pay now?
    Axis Bank customer support has been notified about the posted complaint.
    Hi Navnath,

    The issue has been resolved. Please try again and if the issue persists, you can write to us at customer.[protected]@axisbank.com along with your account details and contact number for us to assist you.

    Regards,
    Axis Bank
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      R
      ramyarohini
      from Mumbai, Maharashtra
      Mar 16, 2016
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      Address: 560053
      Website: www.consumercomplaints.in/new_complaint

      Hi sir/ Madam

      Without knowing my amount as deducted. I have not added the beneficiary, today deducted 2k from my account. I want to know for whom amount has deducted, and I need my money back.

      thanks in advance
      Aug 9, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Hi,

      Please write to us at customer.[protected]@axisbank.com from your registered email ID along with your account number, transaction details and contact details for us to assist you.

      Regards,
      Axis Bank
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        L
        Litan Basak
        from Kolkata, West Bengal
        Mar 16, 2016
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        Address: 741402

        My Benetton bag e voucher code is [protected]
        please send my bag to the following address

        Name: Pulak basak
        Vill: Fulia Buincha Basak Para,
        P.o: Buincha,
        Dist:Nadia,
        State: West Bengal
        Pin: 741402
        My Contact No:[protected],
        [protected].
        Aug 5, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Hi Pulak,

        Please write to us elaborating your concerns at customer.[protected]@axisbank.com along with your account number and contact details for us to assist you.

        Regards,
        Axis Bank
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          S
          sarojnhpc
          from Baharampur, West Bengal
          Mar 15, 2016
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          Address: Darjeeling, West Bengal, 734008

          My home loan a/c no is PHR[protected] And I have register request for providing list of documents and foreclosure statement in respect to said account vide request no- 7551671 and 7551475 respectively approx 10 days ago but till date there are no response from axis bank. Hence it is requested to look the matter.
          Aug 6, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Hi Saroj,

          Thank you for sharing the details. We are looking into the case and will get back to you shortly.

          Regards,
          Axis Bank
          Hi Saroj,

          The service request number: 7551671 has been raised towards List of Documents and turnaround time for the same is March 31, 2016. Further, for Foreclosure Statement (Service Request no. 7551475), the turnaround time is March 18, 2016. The documents will be sent to your registered communication address. Please allow us stipulated time frame to revert. In case of any further assistance, you can write to us at [protected]@axisbank.com.

          Regards,
          Axis Bank
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            H
            hein rich
            from Chennai, Tamil Nadu
            Mar 14, 2016
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            Address: Chennai, Tamil Nadu

            I Henrich, Axis bank A/c holder, A/cNo.[protected]. With axis bank since past 6 months unable to release my salary because of lien issue and i have got touch with bank and customer service. I spoke with David(Customer Service) on February 28, 2016 with refNo. 25302439, he gave the reference of Mr.Abhilash and Martin who is manager in branch axis bank parrys. As per Mr. David from the customer service. I went to bank on February 29, 2016 at around 11.00 AM and met the Manager Mr.Abhilash and he directed me to meet Mr. Kishore Murali in collection agency at Parrys branch(Chennai). I met Mr. Kishore on the same day at 11.30 AM and discussed regard negative balance salary account due to lien issue, He ask me to pay minimum payment of 15, 000/-. I told him i need to get back to home and get the money. Later, I informed i have only 10, 000/- as cash so if i can deposit to my a/cNo.. He said no need to deposit in salary a/c and said he will sent a collection agent to my address to collect the cash. The agent came and collected the money at around 1.30 PM. The collection agency cardNo. 2796 and my receiptNo. 1061583 and made the payment of 10, 000/- towards my credit cardNo. [protected]. Later i contact and i spoke with Mr. Kishore and inform the same. My salary was credited on February 29, 2016 but salary a/c was in negative balance. So i contacted Mr. Kishore again and he ask me to meet in the branch on next day, so i went to meet Mr. Kishore he said inorder to release my account i need to pay another 20, 000/- in cash for the credit card, he assured me that he will release my account from lien with in 24 hours if the payment of 20, 000/- made. So, I arranged the money and checked if i want to deposit the bank or pay in cash but he said he will send a collection agent to receive payment and the agent came on March 05, 2016 and received the payment with the receiptNo. 1061535 for the amount 20, 000/- as per the assurances and i made call Mr. Kishore to say the payment about that made. He asked me to contact Mr. Mahendren who is in lien department and also i received a confirmation mail regarding the release in my account on March 04, 2016. Checked my account but still it shows in negative balance so i contaced Mr. Kishore and he assured to release my account within 24 hours. Since then, i was in regular touch with bank since March 01, 2016 to till today but never recevied any proper response from Mr. Kishore or anybody from the bank, i am in the stage of mental depression and still try to contact Mr. Kishore but he responsed negatively against the bank and against me. Therefore, i would like to bring to your concern of my issue. I hope atleast this mail would bring to your notice about this issue where i was completely co-operative with the bank where as the bank have cheated as i feel that why Mr. Abhilash denied taking my issue any seriousness and directed me to the collection department. I hope you can understand to stayed without 2 months salary out of town. Please help me to release my account and salary.
            Axis Bank customer support has been notified about the posted complaint.
            Hi Henrich,

            Please contact your nearest Axis Bank branch to confirm about the lein in your account. Alternatively, you may call us on our toll-free number:[protected]/[protected] for any further assistance.

            Regards,
            Axis Bank
            Hi Henrich,

            Even i'm still suffering the same with Axis Bank. Best possible way to get rid of this is to forget about the amount you lost, i know this doesnt sound soothing, infact this sound ridiculous. But still u feel tired of roaming place to place and will feel wexed up expalining the situation to every one..., but still it gives you no penny.
            So the best thing is change your account from axis to any other with the help of your Employee HR Partner in the office .

            And dont even try callin customer service executives, thats literally waste of time and money. they simply ask you to lodge a complaint or either they will say they raised a complaint to head office for you and will ask you to call back after 2-4 working days to know the status, And the answer when u call back again would be request has been declined please raise a complaint again. And believe me this cycle goes on.
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              M
              muthuswamy ravikumar
              from Delhi, Delhi
              Mar 13, 2016
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              Address: Mumbai City, Maharashtra, 641107

              Sir

              From my credit card account someone took 9 K without my knowledge. I informed the bank then and there itself, but the bank is supporting the fraudster and released the money and now threatening me to pay the amount.
              Aug 9, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Hi Muthuswamy,

              Please write to us at [protected]@axisbank.com from your registered email ID along with your account number, transaction details and contact number for us to assist you.

              Regards,
              Axis Bank
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                M
                mazhar shahid
                from Mumbai, Maharashtra
                Mar 13, 2016
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                Address: Vellore, Tamil Nadu, 632007
                Website: New current account

                Dear sir

                As I am mazhar shaid propertior of welcome organic manure katpadi. I need to open a current account in axis bank vellore branch. I have given the the details and I'd proof on Monday 29 Feb 2016.

                Till now I did not receive any account number when I asked the employe in axis bank vellore they tell that In our side all clear plz wait for the account number. I want to know the exact status of the account why it is delay and how many day to create the current account.

                If its delay I will not get the order from my buyer. Please make it fast.

                Plz do needful.

                By
                Mazhar shahid
                Propertor
                Welcome organic manure.
                Aug 9, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Hi Mazhar,

                Please elaborate your concerns at customer.[protected]@axisbank.com from your registered email ID along with your account number and contact details for us to assist you.

                Regards,
                Axis Bank
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                  S
                  Saurabh Kul
                  Mar 13, 2016
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                  Website: www.axisbank.com/personal/cards/commercial-cards/commercial-credit-cards/corporate-credit-card/featu

                  Hi,

                  I really need your help axis bank.

                  I have not used my credit card for any transaction. and your team is deducting money from my saving account for so long against late charges. I have tried calling so many times.. But nobody has helped to resolve this issues. User id[protected].

                  Could you please cancel my credit card [protected] which has expired long past.

                  My contact number is +[protected] and email address is [protected]@gmail.com
                  Thanks for your help.

                  Saurabh
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi Saurabh,

                  Please write to us at [protected]@axisbank.com from your registered email ID along with your account number and contact details for us to assist you.

                  Regards,
                  Axis Bank
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                    C
                    ch.madhusudhana Rao
                    from Delhi, Delhi
                    Mar 12, 2016
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                    To
                    The Manager,
                    Credit card services
                    AXIS BANK

                    Sir,

                    I Ch.Madhusudhana Rao, having axis bank credit card, my card no is [protected] card valid up to 03/2016. Recently I have received massage from your axis bank credit card department, in the text containing your credit card 2230 has been dispatched via BLUE DART Vide AWB#[protected]. It is bring to kind notice that, recently I was transferred from Visakhapatnam to Rajahmundry in East Godavari District in Andhra Pradesh. I request you to kindly arrange credit card the following new address in place of old address and to be change in your records and also inform to the bluedart courrier person the same card redirect to the my new address.

                    Thanking you sir,


                    New Address (Further communication address)

                    Ch.Madhusudhana Rao
                    D.No.80-12-1/1B
                    K.B.Nagar,
                    Opp. Applo Pharmacy
                    Near: Highrise Appartments
                    J N Road, Rajahmundry
                    East Godavari District
                    Andhra Pradesh
                    Ph.No.[protected]
                    email: madhu.[protected]@gmail.com
                    Axis Bank customer support has been notified about the posted complaint.
                    Hi Madhusudhana,

                    Please write to us at [protected]@axisbank.com from your registered email ID along with your credit card number and contact details for us to assist you.

                    Regards,
                    Axis Bank
                    To
                    The Manager,
                    Credit card services
                    AXIS BANK

                    Sir,

                    I SAIKUMAR MERUPULA, having axis bank credit card, my card no is [protected] card valid up to 05/2017. Recently I have received massage from your axis bank credit card department, in the text containing your credit card 7291 has been dispatched via BLUE DART Vide AWB#[protected]. It is bring to kind notice that, recently I was changed my house . I request you to kindly arrange credit card the following new address in place of old address and to be change in your records and also inform to the bluedart courrier person the same card redirect to the my new address.

                    Thanking you sir,

                    New Address (Further communication address)

                    SAIKUMAR MERUPULA,
                    H.NO.2-5-228, NUVULABANDA,
                    JAIPURI COLONY,
                    NEAR KALLU COMPOUND,
                    NAGOLE,
                    HYDERABAD,
                    TELANGANA - 500068
                    Ph.No.[protected]
                    email: [protected]@gmail.com
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                      S
                      Ss2607
                      from Bengaluru, Karnataka
                      Mar 12, 2016
                      Resolved
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                      Address: 560103

                      Hi I have received the Axis Bank credit card and I haven't generated a pin for it.Unfortunately within a week I lost the card .I have called up the customer care and placed a request to block the card and close the account .Today I get a message with the credit card statement. Why should I pay the bill when I haven't used the card .Ur customer care says it's joining fee and can be waived of if a make purchases within 45 days ..when I hardly had the card for a week how can I make a purchase and it's already blocked and closed .Why should I pay the bill .Please revert back
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Hi,

                      Please write to us at [protected]@axisbank.com from your registered email ID along with your account number and contact details for us to assist you.

                      Regards,
                      Axis Bank
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                        Prakash_mishra
                        from Noida, Uttar Pradesh
                        Mar 12, 2016
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                        Address: 122001

                        My atm visa card is not accepting in atm machine . I am sending request mail to [protected]@axisbank.com but they are only providing me reference number instead of solving my problem. Nobody call me from axis bank side.my visa card number([protected])
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Hi Prakash,

                        Please share the reference number which you may have received from the last communication channel approached for us to look into it.

                        Regards,
                        Axis Bank
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                          T
                          Tarzan
                          from Delhi, Delhi
                          Mar 11, 2016
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                          Address: 700132

                          Sir, my axix bank credit card no is [[protected] (Old)] [protected]. Ive made a settlement as they are taking huge debit interest and paid all money but still they are asking more money. I am not getting credit statement also.
                          Subhankar chatterjee, kolkata 700132
                          Axis Bank customer support has been notified about the posted complaint.
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                            H
                            Harish SC
                            from Muluppilagadu, Kerala
                            Mar 10, 2016
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                            Address: 560085

                            My loan Number PPR[protected]

                            As per standard instruction my emi 4256 should deduct with in 5th of every month ( includes 5th date) but today 10th my emi deducted and including penal charges which 4829 which is rubbish. Please revert that deducted extra amount to my Axis sb account ASAP
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Hi Harish,

                            Please write to us at [protected]@axisbank.com along with your loan account, contact number and transaction details from your registered email ID for us to assist you.

                            Regards,
                            Axis Bank
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                              T
                              Tanweer91
                              Mar 10, 2016
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                              Address: Kolkata, West Bengal, 700024
                              Website: ECS

                              Dear Sir/Mam,
                              Greetings of the day.

                              Myself Tanweer Ahmed from kolkata and I have taken a personal loan from axis bank earlier my ECS was good on 10th of every month my ecs was deducting on time to time basis but now from last two months its not getting deduct on time and bank is sending me a letter and messages to pay bounce charges.

                              Kindly look into this matter as its hampering my CIBIL (credit score).

                              Please find the attached pics for references as my account is already funded with the amount then why should I pay tha bounce charges.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Hi Tanweer,

                              Please write to us at [protected]@axisbank.com along with your loan account details and contact number from your registered email ID for us to assist you.

                              Regards,
                              Axis Bank
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                                G
                                gpallavi2
                                Mar 9, 2016
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                                Resolved

                                Address: 411004
                                Website: www.axisbank.com

                                The company I worked with many years back had given me Travel currency card with Axis bank in 2006 for traveling to United Kingdom. I want to close this Travel Currency card account.

                                The Travel currency card customer care exchanged emails with me in and said they can close it by visiting any Axis Bank branch with Notarized copy of my Passport and authorization letter assigned to my family member to do the formality on my behalf, because I am out of India.

                                I sent my brother required documents. He went to the main Axis Bank branch on Ferguson College Road, Pune, (MICR Code:[protected], IFSC Code:UTIB0000037, Contact Nos:[protected] for closing the account. But the main branch is saying they cannot close the account because they want the details of the agent who opened my Travel card!!! This is in direct CONTRADICTION of what the Axis bank customer service emailed me. Moreover, when my brother said that my sister doesn't know the agent who opened the card and the company she worked for has closed many years back, the bank officer replied - He cannot do anything and it is not his problem that I cannot get the agent information because the office I worked for has closed. That is outright INDIFFERENT behavior, which is not expected from a bank officer. They are expected to provide solutions and close the issue and not be INDIFFERENT.

                                Also this seems like a monumental hurdle for a simple task such as opening or closing bank accounts. I don't know the details of the agent opening the card as he was not directly involved with me. The company I was working for closed in May 2010. And as such there is no HR personnel of that company who can help me either with agent information.

                                I don't know how to close my travel currency card account.
                                They are going to charge inactivity fees if account is not closed. I want to close it but can Axis bank help their customers please

                                Thank you and Regards
                                Mar 28, 2016
                                Complaint marked as Resolved 
                                My complaint got resolved on Mar 28th 2016. I am writing this update for helping other Travel currency card users. Since last year 2015 Axis bank has introduced a new rule that inactivity fees on the Travel currency card account will be levied a fine per annum. To avoid this fine please close your travel currency card account as soon as you believe you are not going to use it anymore. Go to an Axis Bank branch where they deal in Travel currency cards and apply for closure by signing a closure form(needs information like account no, customer id, atm card no., signature) along with your identification documents eg. Passport and Travel currency ATM/Debit card which needs to be submitted for destroying at the time of closing. If your Travel currency card is a corporate card, then you need a NOC letter from the card issuing company saying that they do not object to its closing. Try to get agent information from the company, who helped the company to open the Travel currency account. I was out of country so I gave authorization letter to my brother to do the formality. The branch my brother visited were asking him for this agent information, I don't know why. I didn't have that information as my company had already shut down its business I could not get that information from any HR personnel in the old office. Because of this I had trouble closing it. Many emails and calls to customer care didn't work either. At last the nodal office of Axis bank helped in this matter. I emailed them all the supporting documents from the email account which was registered with the internet banking of Travel currency card. They finally closed the account after verifying my identity. An important note - Not all Axis bank branches in a city deal with Travel currency cards, only some branches are equipped to deal with Travel currency formalities. So telephone their branch before going and ask whether they deal with travel currency cards, to save a trip.
                                Axis Bank customer support has been notified about the posted complaint.
                                Hi Pallavi,

                                Please write to us elaborating your concerns at travel.[protected]@axisbank.com along with your travel card number and contact details for us to assist you.

                                Regards,
                                Axis Bank
                                My complaint got resolved on Mar 28th 2016. I am writing this update for helping other Travel currency card users. Since last year 2015 Axis bank has introduced a new rule that inactivity fees on the Travel currency card account will be levied a fine per annum. To avoid this fine please close your travel currency card account as soon as you believe you are not going to use it anymore.

                                Go to an Axis Bank branch where they deal in Travel currency cards and apply for closure by signing a closure form(needs information like account no, customer id, atm card no., signature) along with your identification documents eg. Passport and Travel currency ATM/Debit card which needs to be submitted for destroying at the time of closing. If your Travel currency card is a corporate card, then you need a NOC letter from the card issuing company saying that they do not object to its closing. Try to get agent information from the company, who helped the company to open the Travel currency account.

                                I was out of country so I gave authorization letter to my brother to do the formality. The branch my brother visited were asking him for this agent information, I don't know why. I didn't have that information as my company had already shut down its business I could not get that information from any HR personnel in the old office. Because of this I had trouble closing it. Many emails and calls to customer care didn't work either. At last the nodal office of Axis bank helped in this matter. I emailed them all the supporting documents from the email account which was registered with the internet banking of Travel currency card. They finally closed the account after verifying my identity.

                                An important note - Not all Axis bank branches in a city deal with Travel currency cards, only some branches are equipped to deal with Travel currency formalities. So telephone their branch before going and ask whether they deal with travel currency cards, to save a trip.
                                Hi Pallavi,

                                We are glad to know that your concerns have been resolved. Thanks for writing in!

                                Regards,
                                Axis Bank
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                                  A
                                  Abhishekshaw
                                  from Bengaluru, Karnataka
                                  Mar 9, 2016
                                  Resolved
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                                  Resolved

                                  Salary account not activated

                                  Address: Bangalore, Karnataka, 560176
                                  Website: www.axisbank.com

                                  Hello, One month back I did open my salary account in Axis Bank, still it is not activated, Although I have submitted all the required documents.I am contacting the concerned person from Axis Bank but he is giving me faulty promise every day.If i ask them the reason, they are just ignoring me.His name is Prashant and the manager name is Uber and one more person is Meheboob from Vijyanagar Branch, Axis Bank, Bangalore.
                                  My Bank A/c No...
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                                  Parmar.M.S
                                  from Delhi, Delhi
                                  Mar 9, 2016
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110059

                                  Sir, this is complain regarding atm machine no: CPDW -04004 which is installed vasant vihar new delhi 110059, is unserviceable since last more than one month. pls take proper action as soon as possible.
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Hi Parmar,

                                  Thanks for bringing this to our notice. We are looking into the issue and will get back to you soon.

                                  Regards,
                                  Axis Bank
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                                    jaynirav
                                    from Gurgaon, Haryana
                                    Mar 8, 2016
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                                    HI, I have updated my PAN details through Axis Banks online website. System Said Details are updated successfully, Still PAN details were not updated. Contacted Axis bank through phone call as well as email, getting only new reference numbers to follow but not a updation. Other thing to notice is if even a simple thing like PAN card detail update is not working then what kind of security is site is providing. Please have a note that followed steps were accurate. As being a computer engineer i think there is a major flaw in their website that requires attention.
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Hi Jaynirav,

                                    Please share the reference number which you may have received from the last communication channel approached for us to look into it on priority.

                                    Regards,
                                    Axis Bank
                                    Hi,
                                    I had updated my PAN details online for Axis bank. But even after 3 days, I cannot see my PAN details being updated in the website. Please let me know when will this be corrected. Thanks in advance.

                                    Regards,
                                    Vikram
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                                      mohit152391
                                      from Delhi, Delhi
                                      Mar 8, 2016
                                      Resolved
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                                      Resolved

                                      Address: Jodhpur, Rajasthan, 342001

                                      I worked in axis for 11 months.emp id 92996.and filled all the formalities and select withdrawlthe pf.its alredy 4 months completed but yet not recevied.i mailed all higher authorites but not recevied any relvant rply.plz do needfull.


                                      regards
                                      mohitjain
                                      [protected]
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Hi Mohit,

                                      Thanks for sharing the details and we’ll get in touch with you shortly.

                                      Regards,
                                      Axis Bank
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