The company I worked with many years back had given me Travel currency card with Axis bank in 2006 for traveling to United Kingdom. I want to close this Travel Currency card account.
The Travel currency card customer care exchanged emails with me in and said they can close it by visiting any Axis Bank branch with Notarized copy of my Passport and authorization letter assigned to my family member to do the formality on my behalf, because I am out of India.
I sent my brother required documents. He went to the main Axis Bank branch on Ferguson College Road, Pune, (MICR Code:[protected], IFSC Code:UTIB0000037, Contact Nos:[protected] for closing the account. But the main branch is saying they cannot close the account because they want the details of the agent who opened my Travel card!!! This is in direct CONTRADICTION of what the Axis bank customer service emailed me. Moreover, when my brother said that my sister doesn't know the agent who opened the card and the company she worked for has closed many years back, the bank officer replied - He cannot do anything and it is not his problem that I cannot get the agent information because the office I worked for has closed. That is outright INDIFFERENT behavior, which is not expected from a bank officer. They are expected to provide solutions and close the issue and not be INDIFFERENT.
Also this seems like a monumental hurdle for a simple task such as opening or closing bank accounts. I don't know the details of the agent opening the card as he was not directly involved with me. The company I was working for closed in May 2010. And as such there is no HR personnel of that company who can help me either with agent information.
I don't know how to close my travel currency card account.
They are going to charge inactivity fees if account is not closed. I want to close it but can Axis bank help their customers please
Thank you and Regards
Mar 28, 2016
Complaint marked as Resolved My complaint got resolved on Mar 28th 2016. I am writing this update for helping other Travel currency card users. Since last year 2015 Axis bank has introduced a new rule that inactivity fees on the Travel currency card account will be levied a fine per annum. To avoid this fine please close your travel currency card account as soon as you believe you are not going to use it anymore.
Go to an Axis Bank branch where they deal in Travel currency cards and apply for closure by signing a closure form(needs information like account no, customer id, atm card no., signature) along with your identification documents eg. Passport and Travel currency ATM/Debit card which needs to be submitted for destroying at the time of closing. If your Travel currency card is a corporate card, then you need a NOC letter from the card issuing company saying that they do not object to its closing. Try to get agent information from the company, who helped the company to open the Travel currency account.
I was out of country so I gave authorization letter to my brother to do the formality. The branch my brother visited were asking him for this agent information, I don't know why. I didn't have that information as my company had already shut down its business I could not get that information from any HR personnel in the old office. Because of this I had trouble closing it. Many emails and calls to customer care didn't work either. At last the nodal office of Axis bank helped in this matter. I emailed them all the supporting documents from the email account which was registered with the internet banking of Travel currency card. They finally closed the account after verifying my identity.
An important note - Not all Axis bank branches in a city deal with Travel currency cards, only some branches are equipped to deal with Travel currency formalities. So telephone their branch before going and ask whether they deal with travel currency cards, to save a trip.
Axis Bank customer support has been notified about the posted complaint.
Please write to us at [protected]@axisbank.com from your registered email ID along with your account number, transaction details and contact number for us to assist you.
Regards,
Axis Bank