Axis Bank Complaints & Reviews

Hi,

This is a complaint which I want to address about Axis bank services. I lost my debit card on 08Apr2012 and I request for a replacement card on 16 Apr 2012 at Noida-63 branch. I got my debit card only after around 1 month and that too after so much follow ups and going to my branch office at Noida-16 personally and till that day I am still waiting for my ATM pin. Its being 2 and half months now and I still didn't get my ATM pin. I have called customer care and below are my request numbers.
On 24th may : 6378254
on 31 may : 6401094

Every time they said that the pin was not delivered because of address issue. I have given my office address for communications and i received all my important mails and courier at this address except for Axis bank(debit cards and pin).


I also fill up the grievance form 2 times(3631449 and 3616125) given at Axis bank site but my problem isn't resolved yet.
I don't know what to do now as I can not use my ATM card for my own money and I have to take the money from my friends for my survival.

I know that instead of this complaint my problem wont be resolved soon or may be never but I am writing it only to notify higher authority of Axis bank and other people about their services. I have no other option left except to close this salaried a/c and open a new a/c to some new bank(hope they dont have services like this bank). Also I will address this issue to my company officials too so that they can know that how their employees are suffering for their own money.

Hope this complaint will save other people from Axis bank trap and help other customers to resolve their problems.

Abhishek

DEAR SIR,

I WAS VISITED ON 28/3/2012 AT AXIS BANK, MP NAGAR BRANCH, BHOPAL & ENQUIRE ABOUT MY ACCOUNT BALANCE & ISSUED THE CHEQUES ACCORDIND TO BALANCE AVAILABLE. AS MY ACCOUNTS ARE NOT IN OPERATION SINCE LONG TIME , I ASK THE BANK EXECUTIVE ABOUT MY ACCOUNT STATUS ( ACTIVE OR DE- ACTIVE), AFTER GETTING CONFIRMATION FROM HER THAT THE ACCOUNT IS ACTIVE I ISSUED CHEQUES FOR LIC POLICY & REPAYMENT OF HOUSING LOAN TO GETTING THE TAX BENEFIT, BEFORE ISSUING THE CHEQUE I RE-CONFIRM FROM BANK EXECUTIVE AS THE CHEQUES ARE IMPORTANT, SHE ASSURED ME THAT THE CHEQUES WERE PASSED.

AFTER ONE MONTH I RECEIVED A LETTER FROM UNION BANK ( FROM WHERE I AM GETTING HOUSING LOAN) THAT THE CHEQUES WHICH WAS DEPOSITED BY ME FOR RE-PAYMENT OF HOUSING LOAN WERE BOUNCED DUE TO INSUFFICIENT BALANCE. I WAS SHOCKED & RUSH TO AXIS BANK. WHEN ENQUIRE ABOUT DISOWNERED CHEQUE, SHE TOLD ME THAT YOUR ACCOUNT IS DORMENT.

TILL TODAY I HAVE NOT RECEIVED A SINGLE CORRRESPONDANCE FROM BANK & DUE NEGLIGENCE OF BANK I AM NOT ABLE TO GET THE TAX BENEFIT.

YOU ARE REQUESTED TO PLEASE LOOK INTO THE MATTER & TAKE NECESSORY ACTION REGARDING THE SAME,

REGARDS,

RAKESH GANGRADE

I wanted to open saving bank A/C with axis bank for the same i provided all required documents for KYC on 14.06.12 it has already been almost 15 days i still have nether got my A/C number nor a welcome kit. I was promised by the executives that it would take take hardly 7 days to get welcome kit but i am still waiting for my A/C number & welcome kit when i call to their toll free number and speak to the customer care associates they simply say sorry and tell me to call after two hrs as the system is down i have been calling to their call center but i am yet to get any favorable response

I am an army officer presently serving in Nashik applied for housing loan of Rs 10 lac in axis bank, Kumari Talkies, RK Plaza, T Nagar, Rajhmundry. I had applied for the same loan in the month of Apr 1st week but so far there has been no response from their office. On asking the present status, they are always coming up with the excuse that it is under process. After a long wait and frustration, somewhere on 25 or 26 May 2012, when I asked the concerned loan executive, he said the sanction of loan is not possible because you are serving in Nashik and there is no RAC bank within the radius of 60 kms from your office and residence and hence we are unable to verify your residential and office address. When I asked them strongly that, 'if such a hindrance was there you shouldn't have accepted the documents of loan initially, why have you taken so much of time to come up with the reason for not sanctioning. it is ridiculous that Axis bank, Rajhmundry is unable to verify the office and residential address of govt officer serving anywhere in india'. I gave them each and every document what they asked for alongwith the cheque in advance for processing fee.

After this incident, the executive suddenly called me and said your documents are correct and complete in every manner and is likely to be sanctioned now as we have located one RAC bank nearby your location. Again they asked for self attested latest pay slip and a copy of bank statement. I had submitted that also. Whereas, they have not shown interest in sanctioning the loan so far. Now, when, I am asking the reasons for delay, the executive is always assuring me that it will be sanctioned within 3 or 4 days and giving contradictory statements and replies. On the other hand he is telling my agent who helped me in purchasing the plot in suvarnabhoomi venture that, the sanction of loan is not possible as he is serving in Nashik. They have wasted my time and money as well. Had they told me initially that the above loan cannot be sanctioned as you are serving in Nashik, I would have had looked for some other source. This bank may have to compensate my time and money if loan is not sanctioned end of the day.

Dear sir,
Namaste ,
Sub: My account is Debit Freeze WITHOUT NOTICE
Sir i open the account for Hetero Company, Hyderabad for salary account but i am not working company present, but account continue to saving for my personal ,My Aixs bank tell my account freeze for Police / CID department , with out any reason , no notice for me please tell hel me sir, i am common men not a criminal . but freeze my account for bank. bank tell police / CID DEPARTMENT LETTER MY ACCOUNT FREEZE PLEASE TELL Reason or notice give me sir,
My name: S.VEERABHADRA
MY bank name: AXIS BANK
MY BANK ADDRESS: HYDERABAD MAIN BRANCH
6-3-879/B, First Floor, Green Land Road, Begumpet ,
Hyderabad- 500016 , Andhra Pradesh
Landmark: Opposite Blue Moon Hotel
TEL:[protected] ,[protected]
PLEASE HELP ME SIR , UN FREEZE LETTER TO TRANSFETR TO OUR AXIS BANK OR TELL REASON SIR PLEASE SIR
THANKING YOU

We had taken a car loan from Axis Bank for an amount of Rs. 3 lakhs and have paid all thee EMIs on time. We decided to foreclose thee loan and we paid a penalty of 5% on thee foreclosure amount. The cheque got cleared on 17the of April,2012. However till date we have not received thee NOC as well as thee balance blank cheques instead of sending theem repeated mails, notheing has happened. Please do not associate withe theis bank anyone.

I have been receiving marketing calls from below numbers almost daily.

Inspite telling them to remove my number from the list, they reply back saying that we have this new data. They dont even check if the number is in DND or not.

These are the details :

Marketing calls from below numbers for credit cards and personal loans under the name of various banks like HSBC, HDFC, Axis Bank etc.

The numbers are
[protected] 18/06/2012 12:18 pm
[protected] 18/06/2012 2:52 pm
[protected] 18/06/2012 4:26 pm
[protected] 21/06/2012 12:14 pm Axis Bank personal Loan
[protected] 21/06/2012 15:47 pm Axis Bank personal Loan
[protected] 22/06/2012 11:40 am Axis Bank personal Loan

Will share my number on email. Its idea service provider.

Regards,
Satyajit

HI,
My name is sanjayMishra. I have a complaint regarding Axis Bank. I have a salary account in axis bank, i got my salary credited in my account on 4th May 2012 amount Rs 7954,but unfortunately amount of Rs 9448 got deducted from my account on 7th May 2012. On enquiring from the HR of the company I came to know that i have used credit card previously due to which amount got deducted to pay the outstanding amount which has not...

THIS IS Abdullah siddiqui from meerut.i opened my saving account in axis bank crystal branch last year.from the last 1 year i had not recieved my debit card.many times i complained but no action.and second time complaing online.hope so this time may be action taken.i dont know what king of service they are providing thrice i filled the form of debit card.


regards
abdullah siddiqui
[protected]

Dear Sir/Madam,

My name is ejaj haroon alam, Account No. [protected], Axis Bank in gandhidham gujrat,. I observed from my statement of account that there are deducted Rs. 280/-( DRCA) on 16/06/2012, kindly clarify it . If the amount of Rs. 280 has been deducted for the master card Card or as charges to draw cash from other banks than please refund it.


Thanking you, Sir/Madam.

Yours...

Dear Sir,

I have reserved E-Tickets through IRCTC website online, and cancelled the same because of post ponement of my program.
In my IRCTC account it is mentioned that bank has been instructed to refund the ticket amount. Regarding this I have given a complaint to the bank also.

But till today I am not able to get the amount credited.

Ticket details are attached below.

Please help me for the same I have filed a complaint in the bank also.

Yours Faithfully,
Santhosh

I'm srinivas saipureddy, My Axis Bank Account No. is [protected] .
Axis Bank deducted Rs. 550.00 without any reason and showing them as consolidate charges.
Previously they have deducted Rs. 311.00 as well. And still showing Rs. -250.31 (-ve balance). without any reason.
My account is a salary account and therefore it is supposed to be a ZERO balance account.
When I called the customer support, they dint replied me properly. I can't understand that how can a bank set transaction limit into a salary account?

Report:
[protected]
24/12/2010
Consolidated Charges for A/c
504.40

24/12/2010
Service Tax @10.30% on Charge
51.95


I hope someone from Axis Bank will look into this and refund my money so that I'll continue my account, otherwise feel free to close this account. I don't want to waste my money without any reson.

Thanks and regards
Srinivas saipureddy
mobile:[protected]/[protected]
email:[protected]@gmail.com

hello,

I have a balance of Rs. 5700 ( approx ) in my credit card and they are doing anything to get that money into my bank account.

I already emailed them 2 - 3 times but no reply...also contacted Customer Support but they raised their hands and said...we cant do anything in it.

Dont know what to do now...

Azeem
+91 - [protected]

There was 2 unsuccessful transactions happened last week, 2nd June through the international Travel card. Amount was $60+$113.41. Online Merchant has confirmed that the compnay has not charged as the order got rejected from there Verification department. But Still Bank has not refunded the money to my card. I have send the email to bank but it is over 7 days and the money is still not refunded to my card. I am returning back to India on 13th June and woudl not be able to use this international card in India. My Money would be gone. I need the bank to get the money immediately credited to my card. There is no reponse from the bank. I have called twice to them since yesterday but no confirmation if money would be refunded by 12th june. Travel.[protected]@axisbank.com - Bank customer care email ID

Hi,

I had made two IMT from Axis Bank Internet banking on my mobile, Usually they send an unique code for cash withdrawal from an ATM. but both time I didn't got any SMS from their end so I was not able to withdraw the money but they have credited Rs 25 each transaction as service charges. When I made a complaint about this to their customer support, their response was poor and they denied to revert the service charge amount. How can they charge service amount while they didn't provide any service. Please help.

Here are the tx details

[protected] [protected] 91 - [protected] 1000 [protected]
[protected] [protected] 91 - [protected] 2000 [protected]

regards
Arvind Kumar
[protected]

Hi,
One of the worst service I am getting from Axis bank for updating my communication address against my Loan account. I already provided all relevant and valid documents at the time of submitting my loan request but the worst/illiterate employees of Axis bank updated incorrect address in the system, because of that I did not received my Welcome Kit for personal loan. I requested several time for correction but no one is helping me. Its been 5 month I did not received my welcome kit. They are regularly deducting the emi from my account but, Axis bank is unable to give service to me .

If Axis bank is providing such service to customer then I will suggest all my friends to not to go with Axis bank.

Thank

Dear Sir/Madam,

This is regards to withdrawal of money from Axis bank ATM Machine. I am kishore working in private limited. when i tried to withdraw the money from the ATM the machine was hanged there was no one to help, and then tried twice but the money was not withdrawn, later when i checked the my bank statement i saw that 10000 rs money was withdrawn from the same ATM , I COMPLAINT TO MY HOME BANK ICICI BRANCH , BUT THE COMPLAINT WAS NOT TAKEN SERIOUSLY, later even i did second followup with my branch even they checked the statement and said that you have withdrawn the money, and even i have the proof of the statement that atm machine had a problem, in my statement it shows that 1800 rs was withdrawn and even it was reversed back to my account. where i have not tried to withdraw that much of amount in the same atm. finally no one helped me. Kindly i request any can help me on this to get my money back

Dear Sir
I withdraw the cash from the ATM ID: STCC8664 time: 07:58am DT:03-Jun-12 Record No: 8987 for Rs.15000/- from my Account#[protected], one of the Rs.500 note which has come is cut by ATM and come outside to me.
The 500 note Serial Number:8LU 525763, request you to kindly guide me to whom should i contact to get the replacement Rs.500.

Please find the scanned copy of the Note which i received from ATM, the Phone Banking service executive says i need to contact the AXIS Branch phone number mentioned in the ATM but nothing is mentioned in ATM room.

My wife Customer ID No. is[protected]Axis Bank)
Name of the Account Holder : Neha Narang

Branch : Ashok vihar, Delhi

I have online transfered Rs.3500.00 to HDFC Bank A/c number [protected] (Name : Yogesh Arora) on 27.05.2012.

The same was debited from my account immediately but so far (29.05.2012 - 8.30 PM) it is not credited.

Can AXIS Bank please explain what is happening ??

Other Relevant details are :

Reference id : 12015732
TimeStamp : 27/05/2012 11:20 AM
Debit AccountId : [protected]
Credit AccountId : yogesh arora [protected] HDFC0000929
Transaction Amount : 3500
Transaction Currency : INR

Sir,
My father in law had ATM card of Axis bank. Customer ID.[protected], Mr.P.K.Gopinathan Nair, Gitanjali, Perunna East, Kottayam Dt., Changanassery, India Pin.686102 Scheme Code Pre-paid Annuity Card A/c.Currency Code INR. Account No.[protected].
On[protected]two transactions @ Rs.10,000/- each) and on[protected]two transactions @ Rs 10,000/-- each) four operations made at Changanassery SBI ATM counter, but in these transactions no cash is received from the ATM counter. Last day I have taken statement of account in that Rs.40,000/- is debited in the account for these four transactions. The amount is not received from the ATM but the amount is debited in the account. I humbly request you to take prompt and necessary action for crediting the amount in the account. the details of transactions are:

[protected] CASH-ATM/SBI CHANGANACHERR/TRIVENDRUM/180212 10000.00

[protected] CASH-ATM/SBI CHANGANACHERR/TRIVENDRUM/180212 10000.00

[protected] CASH-ATM/SBI CHANGANACHERR/TRIVENDRUM/200212 10000.00

[protected] CASH-ATM/SBI CHANGANACHERR/TRIVENDRUM/200212 10000.00