Axis Bank Complaints & Reviews

i had paid rs.50000 through a cheque on 25/05/12 on my axis bank credit card no [protected] on 26/05/12 i got a message on my mobile stating the card had been spent for rs.50,000 when i called the customer care they said there was no such transaction and the message was actually for the payment on the card and not for any usage. Do you people understand the mental trauma i have been through for this 45mnts and i was on my way to other city. with your message i had to come back to my house to check the card which is 30 km. And at the same time i have tried to reach through IVR for tele banking pin. after giving all the required info it says sorry....the same has been by self many times and then tried by tele conference with one of your executive (Tushar). Complaint no for the same is 6386922. I feel its a blunder mistake from your side.

Dear Sir,

This complaint is in reference to AXIS Bank Branch.

Approximately 3 weeks a go I had visited the Bank in order to open a new account. I am self employed International Telecom Consultant and I get my fees from International bank. With a view of saving money on Inward Remittance I finally decided to set up new account to AXIS bank branch in Tilaknagar.

When I visited the branch to get more insight into Savings Accounts and more importantly the charges for Inward Remittance, I was told that for every transaction a flat fee of Rs 160 would be deducted. This was the main reason why I opted to open account with this Bank. However after 3 weeks of opening the account, today (24/5/2012) I got my first transaction made and realized that they have charged me Rs 320. Upon calling the Axis bank Manager, I was told there was a mis-communication but the charges will be Rs 320. But no remorse what so ever, at the end of the day it is I who is losing money.

More ever the Debit card pin they send me is also not working and as a result my card to retained at the ATM machine.

I would request you to take a firm action against such banks especially when they give out wrong information ONLY for the sake of setting up accounts, thus reaching their monthly targets of sales.


The Branch Address is as under,

Axis Bank
Swastik Value Heights,
Plot No. Ndr 23, Tilak Nagar,
Chembur (East)
Mumbai – 400089

Regards,
Clarence Christie
+91 [protected]

My credit card no [protected] named NISAR AHMED deactivated due to 2 pan cards issued on my name but i have surrendered one pan card and now i have only one pan card no AZGPA6541D and i have given the acknowledgement copy to bank also with all details i have cleared all details but till now my credit card is not activated they are asking that my credit card is declined pls help me to regain my credit card after clearing all documentation.br...

I make regular purchases through the internet and regularly visit Axis Bank, Karimganj, Assam, Branch and other banks for making cash deposits on the accounts of various sites. It is a pre-condition by various websites that after making payment, to track the transaction, the Transaction ID is to be communicated to them within generally 24-48 working hours of placing the order as huge transactions take place in their account and they cannot track any individual transaction without the ID. Accordingly, after making the deposit myself, I generally ask for the Transaction ID of my transaction so that my order gets conveniently processed thereafter. So, while making transactions through Axis Bank and other banks, I use to obtain the Transaction ID while making payments and that was regularly given to me as I am the person making payment and as a customer and a person making payment, I may always ask for and get that so as to prove the authenticity of the transaction as asked by most of the people.

On 03/03/2012, I went to Axis Bank, Karimganj Branch, to make cash deposit of Rs.2,007/- to NINETY NINE LABELS PVT. LTD.,having their account at Saket, New Delhi, for some purchases made by me. Like previous accassions,I asked the person dealing with cash on that day, Mr. Riku Ali Ahmed to give me the Transaction ID after the amount is deposited, but he refused to give that to me saying that the Transaction ID is a private thing . Then I again requested him telling him clarifying that as I am the person making payment, I have the right to get it and I always used to get that from all other banks including this bank when other officials are present at the cash counter,he first refused and then gave it and also told me that if I want the Transaction ID, I have to be an account holder in the bank, otherwise he cannot give it to me.

Thereafter, on that very day, I tried to meet the manager of Axis Bank, Karimganj Branch to intimate the matter to him and to seek clarification, but he was not present and the staffs asked me to talk to their Manager-in-charge Mr. Sanjoy Nath.

When I went to meet him, I was asked to wait for sometime before I could meet him, as he was taking lunch, though it was only around 11.45 a.m. at that time and I had nothing to do but wait. After sometime when Mr.Nath came and I sought a clarification, he echoed the thoughts of the cashier Mr. Ahmed and told me that the Transaction ID can in no way be mentioned to the person making payment himself. He also told me that if I want the Transaction ID, I have to be an account holder in the bank, otherwise he cannot give it to me. He was most reluctant to show me any circular or direction by the bank to the said effect on my asking to do.Then I got very surprised and embarrassed by their clarifications and asked for the contact nos./details of the higher officials to seek clarifications. While, I was just about to leave, he noted down my mobile number and told me that he would talk to the Saket, New Delhi branch where NINETY NINE LABELS PVT. LTD are having their account and only if they permit them, only then he would give me the Transaction ID for the next payments made by me.


As everybody knows, a Transaction ID in a particular branch proves the authenticity of the transaction made and can only reveal the amount deposited to a certain branch by any person to another individual. There may be reservations in mentioning that to others not associated with the transaction but not the person making/receiving payment.I never even expected in my wildest dreams that a bank can refuse to mention the Transaction ID to a person who has himself made payment to an account.

Thereafter, on[protected], I again went to the said bank and made a deposit of Rs.599/- in the account of NINETY NINE LABELS PVT. LTD and while asking for the same, again the manager Mr. Sanjoy Nath misbehaved and when I spoke about the earlier complaint, he felt
reluctant about the same and rather made fun of me in front of his staffs. I really felt greatly insulted and thereafter, after making a written request for the circular/sub rule of the bank, etc, and referring to my earlier query, I left the bank. But, I am still to get a reply of the same.


As a result of this, like previous occasion, I had to suffer great difficulty and my amount remained blocked for a long time and I am still to get the payment of the same. So, please take necessary steps so that I may be saved from any further embarrassment in future and also let me know about any related circular/law/sub-law and for this act, I shall remain evergrateful to you.

ear Sir/Madam,

My Credit Card no [protected] statement dated May 10, 2012..Please note that we have already sent a copy of proof of only a single transaction by the merchant VMSS (a copy is attached herewith).

However, it may be noted that we have not been credited twice by VMSS which confirms just one transaction.The tax credit has been shown just once on the record and also on the website. (attached a proof of current date (15/05/2012) print out).

Please feel free to provide asuitable proof that the nerchant has claimed the second transaction.This is a recurring mental torture by the bank and if needed I may to approach Grahak Suraksha Seva Mandal for a necessary solution.

I would appreciate a quick response with a settlement to the issue as discussed in this mail.

I have attachments to prove the same.They are

1) Property Tax paid receipt confirmation generated once only
2) Vadodara Mahanagar Sewa Sadan website entry into the history of the property tax paid so far is also once date 17112011

3) Dispute form duly completed
4) The disputable statement for the period of 11 Oct 2011 to 11Nov 2011.
5) Tax Piad Receipt by vmss
6) Vadodara Mahanagar Sewa Sadan website entry into the history of the property tax paid so far is also once date 15052012


However, please note that I have also received just one SMS alert for the same on the day of the transaction.If the transactions were two we might have received two alerts.

I would like you to investigate and rectify into the system as this has unnecessary caused inconvenience to us and leads to an unhealthy relations.


Awaiting a prompt response as I am making the whole payment soon and expect that you reverse the above charges at your earliest.


Regards,

Sincerely,

Rakesh Patel
[protected]

Dear Sir,
On 30th April 2012 i did two transaction from ATM for a sum of Rs.500 & 200 and both the time i Didn't recive the money from ATM but my account get Cr. by bank and even after two week of this happened i didn't recived my money bank. I requested you to please take an action to get my Money back in my account. My account No. is [protected].

Hi Sir/Madam,

I'm paying housing loan EMI with 300 month of tenor for more than 1 year, but i could see my tenor gets increased due to increase in interest rates. Due which, i requested for increase in EMI with reduction in my tenor for 260 months, which i applied on March month with the request letter, filled form and cancelled cheque leaf.

But still i could see that they are deducting the older EMI amount of Rs. 20,730, where as it was supposed to be Rs. 21,697. Due to the carelessness of Bank people im facing the problem and paying the excess amount. They dint even call me and inform that your EMI cant be changed etc etc. They simply say im sorry.

I require a proper answer, why is the EMI not properly charged?. It needs to be reflected in may month with new EMI amount. If not please provide me compensation for incured loss.

Loan Account number : PHR[protected]

Thanks & Regards,
Karthik B

Dear readers

I applied for home loan to Axis Bank, Ghaziabad branch (loan a/c no Loan Account No - PHR[protected]C) thru their DSA Dashansh.

Perhaps the worst customer care and poorest of services levels are just some of experience I had in dealing with the bank and DSA. My sincere advice to be very cautious in dealing with following persons at Axis bank and in particular with Axis Bank Gaziabad Branch.

Vikas Mehan (Loan Manager)
[protected]

Ajay Hanspal (Bank Manager)
Contact: [protected]

Riddhi Sengar- riddhi.[protected]@axisbank.com

Nitin Tyagi - Nitil.[protected]@axisbank.com

The major issues in my loan dealing were :

1. The loan granted to me was not as per what I applied for. I applied for 60 months tenure and was given a tenure of 144 month which resulted in additional interest liability of 10 lacs on me. It looks like that DSA or branch at their end change the loan tenure at their end without my consent / approval. When I brought this to Vikas Mehan / Nitin Tyagi's notice, they said as per my financial eligibility, credit deptt changed the tenure to 12 years. In such case Axis bank should have contacted me and check if I want 12 years tenure and processed my application only after a written consent for revised tenure from my side.

2. The subvention letter which goes to builder alongwith payment cheque was not sent and after 3 month of rigorous followup with Vikas Mehan, Ajay Hanspal and customer care executive, it was delivered with a delay of 3 months. Builder levied a penalty of Rs 50,000 on me due to late submission of subvention letter.

3. The security cheque (which should not be deposited, its only for security in case of default by borrower) was deposited and amount transferred to Axis bank. However, money was transferred back to me after a 2 months of follow-up with Vikas Mehan & Ajay Hanspal.

It is quite astonishing that a financial institution making such glaring mistake, that too, one after another and till date, there is no response from the bank to solve this issue.


Prashant Jain
prashant.[protected]@rediffmail.com

Hi,

My name is Jiljil Prasad and I am from Bangalore.
I have applied for personal loan in Axis bank. The person name Mr Srinivas (Mobile:[protected], has brought all the relevent documents where customer need to be signed and he collected from me all the relevent documents including 6 cheque leaves.

But the address verification got failed as I was out of station when they came for verification.
So the loan application got rejected. I asked Mr Srinivas to cancel the application and return back my cheque leaves.
He conveyed me that he will send the cheques through courier. He promised me on 1st week of April 2012.
And today's date is 8th May 2012.Till now I didnt get my cheque leaves.

What I was trying to say here is beware of this guy who is approching you for loan. (Mr Srinivas (Mobile:[protected].


Jiljil Prasad

THE COMPLIANT IS REGARDING POD NO B55351093 DATED 27TH MARCH 2012. THE PACKET HAS BEEN DESPATCHED FROM BOMBAY AND REFLECTING DELIVERED WITHOUT ANY DETAILS IN TRACKING SITE.
ON ENQUIRY TO YOUR NO[protected], IT WAS ASSURED THAT SATISFACTORY REPLY WILL BE PROVIDED HOWEVER IT IS HIGHLY REGRETTED THAT THE PHONE CALL IS BEING DISCONNECTED AFTER HEARING AXIS BANK FOR 5 TIMES.

IMMEDIATE REPLY IS EXPECTED ON THE PART OF COURIER AGENCY, AS THE CUSTOMER IS IRRATE ON THE ISSUE THAT THE ARTICLE HAS NOT BEEN RECEIVED TILL DATE.
CONTACT ON[protected]

Hi
I had applied for Power home loan on feb 2012 in gurgaon sec 14 branch.
As per conversation with loan advisor and his manager (Mr Suwan) they were going to disbuesh my loan on
march 28,2012. but they stop processing my loan due to end of financial year i.e 31 march 2012
in april they told me that in bank due to aprisal no one is working so we are not able to process this loan.
i used to call the advisor and his manager but they responce that today bank will disbush the DD.
days were passing away from Feb to may now and his manager (Suwan) now stop picking up my call and i dont have any updation
on my loan disbushment


please help me were i can get my problem solve

Pankaj Sharma

I made a online payment on 23 mar 12 for Rs.2377/ against a electricity bill in the favour of Kesko Kanpur. the payble Amount is deducted twice from my A/c. Same is intimated to by a written complaint on 26, 29/03/12 and 01/05/12.

I made No. of calles for a quary but they have not taken any action to refund my money even after such a long time.They told me I have mailed your complainet wait for reply. they have given a id for me to log a complaint to Kanpur.[protected]@axisbank.com . same has been done by me on 02.05.12.

ashok tiwari

Dear sir on[protected] I Sunita Sahu have opened an savings A/C with axis bank ltd,branch-badambadi,dist-cuttack,at that time the bank's executive told me that there is Rs1000 min balance required in the account,from that day I have always maintained a minimum balance of rs1200 and done the transactions above that,suddenly on 24-march-2012 I have found that Rs551.50 is deducted from my bank A/C stating consolidated charges,when I done inquiry with the bank they said it was deducted in error and will be reversed on or before 24-april-2012, but to my surprise they have till now not reversed and when I done again inquiry with the bank they said it is not refundable,hence I request u to please inquiry the same and take some disciplinary actions against this fraud bank,below is my all details:
Savings Bank Account no.:[protected].
Name: Sunita Sahu
contact no.:[protected].
Bank Name: Axis Bank
Bank branch: badambadi,cuttack-odisha

Myself Deepak Kumar (DOB - 08/01/1981, Loan – Rs. 1 Lac, EMI – Rs.
3516 per month) has taken personal loan from Axis Bank during Jan 2012
and given duly filled ECS form along with blank cheques to the
satisfaction of your bank.

First EMI is debited to my SBI Bank Account on Feb 7, 2012… but the
next one is not debited to my account and hence I have to give cash
payment to your collection boy… I was surprised to see that “Cheque
Bouncing Charges” amounting Rs. 552 is debited to my account without
giving any intimation to me. It is worth to note here that I was
having sufficient balance in my SBI account for the clearance of the
EMI.

Annoying to that… I have contacted to your Delhi Loan Office
(Telephone No.[protected], one of your executive who has attended
my call has clarified that as SBI has rejected ECS request that’s why
only Axis Bank levied this charges… then I have to visit to your delhi
personal loan branch and get the same waived off.

Again the same thing happen, my third EMI is again not even hitting to
my bank... and bank has debited "Bouncing Charges Rs. 552" to my
account. I have already made cash payment to your collection boy on
April 24 and April 27, 2012... vide payment slip no. 382745 and 382746
amounting Rs. 3500 and Rs. 16 respectively..

I am having few questions from Axis Bank:

1. Why you guys have not intimated/contacted me at the time of
rejection of ECS request by SBI? … Now-a-days wherever a single Rupee
is debited to credit card/ bank account, banks tends to intimate to
customers.. for the purpose of making customer aware… for the sake of
transparency…

2. Where I am at fault?... I have given dually filled ECS form
along with blank cheques at the time of loan application… and based on
that only my loan get sanctioned. This problem is not from my end…

At last, I would request you guys to reverse cheque bouncing charged
to my account immediately and make arrangement for debit of EMI by way
of ECS to my account on due course.

The loan statement along with SBI Bank Statement is enclosed for your
information.

Rgds,

Deepak Kumar
+91 [protected]

Hi,

This is shailesh kumar .i was using credit card last 3yrs back. Now once in day 19th-may-2009, i purchased something from kaveri home applicant shop , after billing generation come to know for same item deducted thrice,so many times informed to customer care regarding this billing give me a clearance why it is happened no body response, once in a day one axis executive person come and ask the amount i told first give clearance about the three time swapping mistake from your organization. he told ok will speak to our manager first at least submit lowest amnt out of generated amount so that rate of interest will not happened further, so i have given 1000rs on 4th June, but after billing come to know they have deposited only 681rs. due to those above problem after long time waiting, once in a day ppl reach to us on 3 nov-2011 i had putted my problem in front of them he told me go for settlement whatever actual amount used and close the amount. so i did the same. now i come to know my name is in civil. so further i cant take any benefit from other bank. i want to remove my name from civil bec above problem we had faced from Axis bank. pls consider my complain and give me a suggestion further what i have to do???

Regards
Shailesh Kumar
[protected]@gmail.com

I have been a customer of the Axis Bank,sevoke road branch Siliguri for almost 7 years.
My offiice is 30 kms from the bank..when ever i call to the bank for any help regarding account balance or something else they never take calls and sometimes even after picking up the phone they ask us to wait and they dont come to resopond again.
Atlast waiting and waiting we have to cut the phone line.
This is something really not expected from such a reputated bank..
Its not possible to physically go to the bank for small informations.
As a customer i am really not satisfied from the response of the bank.
If this issue is not solved then i might even change my bank.
Customer service is really poor.

My savings bank A/c no is -[protected]. Debit card attached with this a/c was elapsed on 31/3/12. I got the another card but not the same one, but didn't get the pin yet.I contacted them and they said that they dispatched it through Xpress courie on 20/3/12 but i didn't get it till date.I am very much disappointed and astonished by the service of the Axis bank.i am attached herewith the tracking page of the courier.

Dear Sir,

My name is Rajiv Mishra and my Syndicate bank Debit card was swiped for Rs. 6,000/- On 14th Dec. in an EDC Machine of Axis Bank Cox Town Bangalore. Immediately same was voided as the payment was done through different mode. Since then i have been calling and mailed to Axis bank but still have not got any response from them regarding the refund. I have also submitted the application for the same, both to axis Bank Cox Town Bangalore and syndicate bank, New Hyderabad branch, Lucknow, but have got no response. Later Axis bank is telling that the amount has to be claimed by Syndicate bank and syndicate bank says axis have to refund the amount by themselves then only they can credit to my a/c, but i hope the amount belongs to me neither to axis or syndicate so has to come back to me. Please do the needful and i Will be highly obliged for your kind action.

Regards,
Rajiv Mishra
+91-[protected]

I had deposited a cheque in Axis Bank Whitefield branch towards my home loan part payment. The cheque was not cleared even after 40 days (I deposited the cheque on 17/03/2012 and it was not cleared until 27/04/2012) forcing me to issue a stop cheque request.

I visited the branch and they informed me that they had sent the cheque to the loans department. I called up the loans department fie times and everytime all they told me was that they would be getting back with the details.I did not get even a single call. I also mailed them multiple times and there was no response whatsoever.

This is the second consecutive time such a long delay is happening. Last time I dropped a cheque, it was cleared after 1 month. This time they did not clear it even after 40 days and I have issued a stop cheque request.

I think this is a deliberate ploy by the loans department to discourage part payment and speedier closure of the loan.

Hi,

I am using axis bank credit card from last 3 years, My credit card
limit is 20000 INR.
The bill for the March month was 1260, and I pay Rs. 1300. After that
I did'nt made any shopping. But again this month bill is Rs. 20312. As
per my knowledge From 1300 I deposited on 3rd April the amount of Rs.
500 should be credited into my account and 750 app. should be charged
as interest. But the new statement for the 24th april is 20312, that
is shocking for me.. According to me that should be of 19700. Please
look into the issue as soon as possible...
So that I can Use hassle free credit card service being provided by axis bank.
This is the third time I am facing the problem.
Credit card no: [protected].