Axis Bank Complaints & Reviews

hello,

I have a balance of Rs. 5700 ( approx ) in my credit card and they are doing anything to get that money into my bank account.

I already emailed them 2 - 3 times but no reply...also contacted Customer Support but they raised their hands and said...we cant do anything in it.

Dont know what to do now...

Azeem
+91 - [protected]

There was 2 unsuccessful transactions happened last week, 2nd June through the international Travel card. Amount was $60+$113.41. Online Merchant has confirmed that the compnay has not charged as the order got rejected from there Verification department. But Still Bank has not refunded the money to my card. I have send the email to bank but it is over 7 days and the money is still not refunded to my card. I am returning back to India on 13th June and woudl not be able to use this international card in India. My Money would be gone. I need the bank to get the money immediately credited to my card. There is no reponse from the bank. I have called twice to them since yesterday but no confirmation if money would be refunded by 12th june. Travel.[protected]@axisbank.com - Bank customer care email ID

Hi,

I had made two IMT from Axis Bank Internet banking on my mobile, Usually they send an unique code for cash withdrawal from an ATM. but both time I didn't got any SMS from their end so I was not able to withdraw the money but they have credited Rs 25 each transaction as service charges. When I made a complaint about this to their customer support, their response was poor and they denied to revert the service charge amount. How can they charge service amount while they didn't provide any service. Please help.

Here are the tx details

[protected] [protected] 91 - [protected] 1000 [protected]
[protected] [protected] 91 - [protected] 2000 [protected]

regards
Arvind Kumar
[protected]

Hi,
One of the worst service I am getting from Axis bank for updating my communication address against my Loan account. I already provided all relevant and valid documents at the time of submitting my loan request but the worst/illiterate employees of Axis bank updated incorrect address in the system, because of that I did not received my Welcome Kit for personal loan. I requested several time for correction but no one is helping me. Its been 5 month I did not received my welcome kit. They are regularly deducting the emi from my account but, Axis bank is unable to give service to me .

If Axis bank is providing such service to customer then I will suggest all my friends to not to go with Axis bank.

Thank

Dear Sir/Madam,

This is regards to withdrawal of money from Axis bank ATM Machine. I am kishore working in private limited. when i tried to withdraw the money from the ATM the machine was hanged there was no one to help, and then tried twice but the money was not withdrawn, later when i checked the my bank statement i saw that 10000 rs money was withdrawn from the same ATM , I COMPLAINT TO MY HOME BANK ICICI BRANCH , BUT THE COMPLAINT WAS NOT TAKEN SERIOUSLY, later even i did second followup with my branch even they checked the statement and said that you have withdrawn the money, and even i have the proof of the statement that atm machine had a problem, in my statement it shows that 1800 rs was withdrawn and even it was reversed back to my account. where i have not tried to withdraw that much of amount in the same atm. finally no one helped me. Kindly i request any can help me on this to get my money back

Dear Sir
I withdraw the cash from the ATM ID: STCC8664 time: 07:58am DT:03-Jun-12 Record No: 8987 for Rs.15000/- from my Account#[protected], one of the Rs.500 note which has come is cut by ATM and come outside to me.
The 500 note Serial Number:8LU 525763, request you to kindly guide me to whom should i contact to get the replacement Rs.500.

Please find the scanned copy of the Note which i received from ATM, the Phone Banking service executive says i need to contact the AXIS Branch phone number mentioned in the ATM but nothing is mentioned in ATM room.

My wife Customer ID No. is[protected]Axis Bank)
Name of the Account Holder : Neha Narang

Branch : Ashok vihar, Delhi

I have online transfered Rs.3500.00 to HDFC Bank A/c number [protected] (Name : Yogesh Arora) on 27.05.2012.

The same was debited from my account immediately but so far (29.05.2012 - 8.30 PM) it is not credited.

Can AXIS Bank please explain what is happening ??

Other Relevant details are :

Reference id : 12015732
TimeStamp : 27/05/2012 11:20 AM
Debit AccountId : [protected]
Credit AccountId : yogesh arora [protected] HDFC0000929
Transaction Amount : 3500
Transaction Currency : INR

Sir,
My father in law had ATM card of Axis bank. Customer ID.[protected], Mr.P.K.Gopinathan Nair, Gitanjali, Perunna East, Kottayam Dt., Changanassery, India Pin.686102 Scheme Code Pre-paid Annuity Card A/c.Currency Code INR. Account No.[protected].
On[protected]two transactions @ Rs.10,000/- each) and on[protected]two transactions @ Rs 10,000/-- each) four operations made at Changanassery SBI ATM counter, but in these transactions no cash is received from the ATM counter. Last day I have taken statement of account in that Rs.40,000/- is debited in the account for these four transactions. The amount is not received from the ATM but the amount is debited in the account. I humbly request you to take prompt and necessary action for crediting the amount in the account. the details of transactions are:

[protected] CASH-ATM/SBI CHANGANACHERR/TRIVENDRUM/180212 10000.00

[protected] CASH-ATM/SBI CHANGANACHERR/TRIVENDRUM/180212 10000.00

[protected] CASH-ATM/SBI CHANGANACHERR/TRIVENDRUM/200212 10000.00

[protected] CASH-ATM/SBI CHANGANACHERR/TRIVENDRUM/200212 10000.00

i had paid rs.50000 through a cheque on 25/05/12 on my axis bank credit card no [protected] on 26/05/12 i got a message on my mobile stating the card had been spent for rs.50,000 when i called the customer care they said there was no such transaction and the message was actually for the payment on the card and not for any usage. Do you people understand the mental trauma i have been through for this 45mnts and i was on my way to other city. with your message i had to come back to my house to check the card which is 30 km. And at the same time i have tried to reach through IVR for tele banking pin. after giving all the required info it says sorry....the same has been by self many times and then tried by tele conference with one of your executive (Tushar). Complaint no for the same is 6386922. I feel its a blunder mistake from your side.

Dear Sir,

This complaint is in reference to AXIS Bank Branch.

Approximately 3 weeks a go I had visited the Bank in order to open a new account. I am self employed International Telecom Consultant and I get my fees from International bank. With a view of saving money on Inward Remittance I finally decided to set up new account to AXIS bank branch in Tilaknagar.

When I visited the branch to get more insight into Savings Accounts and more importantly the charges for Inward Remittance, I was told that for every transaction a flat fee of Rs 160 would be deducted. This was the main reason why I opted to open account with this Bank. However after 3 weeks of opening the account, today (24/5/2012) I got my first transaction made and realized that they have charged me Rs 320. Upon calling the Axis bank Manager, I was told there was a mis-communication but the charges will be Rs 320. But no remorse what so ever, at the end of the day it is I who is losing money.

More ever the Debit card pin they send me is also not working and as a result my card to retained at the ATM machine.

I would request you to take a firm action against such banks especially when they give out wrong information ONLY for the sake of setting up accounts, thus reaching their monthly targets of sales.


The Branch Address is as under,

Axis Bank
Swastik Value Heights,
Plot No. Ndr 23, Tilak Nagar,
Chembur (East)
Mumbai – 400089

Regards,
Clarence Christie
+91 [protected]

My credit card no [protected] named NISAR AHMED deactivated due to 2 pan cards issued on my name but i have surrendered one pan card and now i have only one pan card no AZGPA6541D and i have given the acknowledgement copy to bank also with all details i have cleared all details but till now my credit card is not activated they are asking that my credit card is declined pls help me to regain my credit card after clearing all documentation.br...

I make regular purchases through the internet and regularly visit Axis Bank, Karimganj, Assam, Branch and other banks for making cash deposits on the accounts of various sites. It is a pre-condition by various websites that after making payment, to track the transaction, the Transaction ID is to be communicated to them within generally 24-48 working hours of placing the order as huge transactions take place in their account and they cannot track any individual transaction without the ID. Accordingly, after making the deposit myself, I generally ask for the Transaction ID of my transaction so that my order gets conveniently processed thereafter. So, while making transactions through Axis Bank and other banks, I use to obtain the Transaction ID while making payments and that was regularly given to me as I am the person making payment and as a customer and a person making payment, I may always ask for and get that so as to prove the authenticity of the transaction as asked by most of the people.

On 03/03/2012, I went to Axis Bank, Karimganj Branch, to make cash deposit of Rs.2,007/- to NINETY NINE LABELS PVT. LTD.,having their account at Saket, New Delhi, for some purchases made by me. Like previous accassions,I asked the person dealing with cash on that day, Mr. Riku Ali Ahmed to give me the Transaction ID after the amount is deposited, but he refused to give that to me saying that the Transaction ID is a private thing . Then I again requested him telling him clarifying that as I am the person making payment, I have the right to get it and I always used to get that from all other banks including this bank when other officials are present at the cash counter,he first refused and then gave it and also told me that if I want the Transaction ID, I have to be an account holder in the bank, otherwise he cannot give it to me.

Thereafter, on that very day, I tried to meet the manager of Axis Bank, Karimganj Branch to intimate the matter to him and to seek clarification, but he was not present and the staffs asked me to talk to their Manager-in-charge Mr. Sanjoy Nath.

When I went to meet him, I was asked to wait for sometime before I could meet him, as he was taking lunch, though it was only around 11.45 a.m. at that time and I had nothing to do but wait. After sometime when Mr.Nath came and I sought a clarification, he echoed the thoughts of the cashier Mr. Ahmed and told me that the Transaction ID can in no way be mentioned to the person making payment himself. He also told me that if I want the Transaction ID, I have to be an account holder in the bank, otherwise he cannot give it to me. He was most reluctant to show me any circular or direction by the bank to the said effect on my asking to do.Then I got very surprised and embarrassed by their clarifications and asked for the contact nos./details of the higher officials to seek clarifications. While, I was just about to leave, he noted down my mobile number and told me that he would talk to the Saket, New Delhi branch where NINETY NINE LABELS PVT. LTD are having their account and only if they permit them, only then he would give me the Transaction ID for the next payments made by me.


As everybody knows, a Transaction ID in a particular branch proves the authenticity of the transaction made and can only reveal the amount deposited to a certain branch by any person to another individual. There may be reservations in mentioning that to others not associated with the transaction but not the person making/receiving payment.I never even expected in my wildest dreams that a bank can refuse to mention the Transaction ID to a person who has himself made payment to an account.

Thereafter, on[protected], I again went to the said bank and made a deposit of Rs.599/- in the account of NINETY NINE LABELS PVT. LTD and while asking for the same, again the manager Mr. Sanjoy Nath misbehaved and when I spoke about the earlier complaint, he felt
reluctant about the same and rather made fun of me in front of his staffs. I really felt greatly insulted and thereafter, after making a written request for the circular/sub rule of the bank, etc, and referring to my earlier query, I left the bank. But, I am still to get a reply of the same.


As a result of this, like previous occasion, I had to suffer great difficulty and my amount remained blocked for a long time and I am still to get the payment of the same. So, please take necessary steps so that I may be saved from any further embarrassment in future and also let me know about any related circular/law/sub-law and for this act, I shall remain evergrateful to you.

ear Sir/Madam,

My Credit Card no [protected] statement dated May 10, 2012..Please note that we have already sent a copy of proof of only a single transaction by the merchant VMSS (a copy is attached herewith).

However, it may be noted that we have not been credited twice by VMSS which confirms just one transaction.The tax credit has been shown just once on the record and also on the website. (attached a proof of current date (15/05/2012) print out).

Please feel free to provide asuitable proof that the nerchant has claimed the second transaction.This is a recurring mental torture by the bank and if needed I may to approach Grahak Suraksha Seva Mandal for a necessary solution.

I would appreciate a quick response with a settlement to the issue as discussed in this mail.

I have attachments to prove the same.They are

1) Property Tax paid receipt confirmation generated once only
2) Vadodara Mahanagar Sewa Sadan website entry into the history of the property tax paid so far is also once date 17112011

3) Dispute form duly completed
4) The disputable statement for the period of 11 Oct 2011 to 11Nov 2011.
5) Tax Piad Receipt by vmss
6) Vadodara Mahanagar Sewa Sadan website entry into the history of the property tax paid so far is also once date 15052012


However, please note that I have also received just one SMS alert for the same on the day of the transaction.If the transactions were two we might have received two alerts.

I would like you to investigate and rectify into the system as this has unnecessary caused inconvenience to us and leads to an unhealthy relations.


Awaiting a prompt response as I am making the whole payment soon and expect that you reverse the above charges at your earliest.


Regards,

Sincerely,

Rakesh Patel
[protected]

Dear Sir,
On 30th April 2012 i did two transaction from ATM for a sum of Rs.500 & 200 and both the time i Didn't recive the money from ATM but my account get Cr. by bank and even after two week of this happened i didn't recived my money bank. I requested you to please take an action to get my Money back in my account. My account No. is [protected].

Hi Sir/Madam,

I'm paying housing loan EMI with 300 month of tenor for more than 1 year, but i could see my tenor gets increased due to increase in interest rates. Due which, i requested for increase in EMI with reduction in my tenor for 260 months, which i applied on March month with the request letter, filled form and cancelled cheque leaf.

But still i could see that they are deducting the older EMI amount of Rs. 20,730, where as it was supposed to be Rs. 21,697. Due to the carelessness of Bank people im facing the problem and paying the excess amount. They dint even call me and inform that your EMI cant be changed etc etc. They simply say im sorry.

I require a proper answer, why is the EMI not properly charged?. It needs to be reflected in may month with new EMI amount. If not please provide me compensation for incured loss.

Loan Account number : PHR[protected]

Thanks & Regards,
Karthik B

Dear readers

I applied for home loan to Axis Bank, Ghaziabad branch (loan a/c no Loan Account No - PHR[protected]C) thru their DSA Dashansh.

Perhaps the worst customer care and poorest of services levels are just some of experience I had in dealing with the bank and DSA. My sincere advice to be very cautious in dealing with following persons at Axis bank and in particular with Axis Bank Gaziabad Branch.

Vikas Mehan (Loan Manager)
[protected]

Ajay Hanspal (Bank Manager)
Contact: [protected]

Riddhi Sengar- riddhi.[protected]@axisbank.com

Nitin Tyagi - Nitil.[protected]@axisbank.com

The major issues in my loan dealing were :

1. The loan granted to me was not as per what I applied for. I applied for 60 months tenure and was given a tenure of 144 month which resulted in additional interest liability of 10 lacs on me. It looks like that DSA or branch at their end change the loan tenure at their end without my consent / approval. When I brought this to Vikas Mehan / Nitin Tyagi's notice, they said as per my financial eligibility, credit deptt changed the tenure to 12 years. In such case Axis bank should have contacted me and check if I want 12 years tenure and processed my application only after a written consent for revised tenure from my side.

2. The subvention letter which goes to builder alongwith payment cheque was not sent and after 3 month of rigorous followup with Vikas Mehan, Ajay Hanspal and customer care executive, it was delivered with a delay of 3 months. Builder levied a penalty of Rs 50,000 on me due to late submission of subvention letter.

3. The security cheque (which should not be deposited, its only for security in case of default by borrower) was deposited and amount transferred to Axis bank. However, money was transferred back to me after a 2 months of follow-up with Vikas Mehan & Ajay Hanspal.

It is quite astonishing that a financial institution making such glaring mistake, that too, one after another and till date, there is no response from the bank to solve this issue.


Prashant Jain
prashant.[protected]@rediffmail.com

Hi,

My name is Jiljil Prasad and I am from Bangalore.
I have applied for personal loan in Axis bank. The person name Mr Srinivas (Mobile:[protected], has brought all the relevent documents where customer need to be signed and he collected from me all the relevent documents including 6 cheque leaves.

But the address verification got failed as I was out of station when they came for verification.
So the loan application got rejected. I asked Mr Srinivas to cancel the application and return back my cheque leaves.
He conveyed me that he will send the cheques through courier. He promised me on 1st week of April 2012.
And today's date is 8th May 2012.Till now I didnt get my cheque leaves.

What I was trying to say here is beware of this guy who is approching you for loan. (Mr Srinivas (Mobile:[protected].


Jiljil Prasad

THE COMPLIANT IS REGARDING POD NO B55351093 DATED 27TH MARCH 2012. THE PACKET HAS BEEN DESPATCHED FROM BOMBAY AND REFLECTING DELIVERED WITHOUT ANY DETAILS IN TRACKING SITE.
ON ENQUIRY TO YOUR NO[protected], IT WAS ASSURED THAT SATISFACTORY REPLY WILL BE PROVIDED HOWEVER IT IS HIGHLY REGRETTED THAT THE PHONE CALL IS BEING DISCONNECTED AFTER HEARING AXIS BANK FOR 5 TIMES.

IMMEDIATE REPLY IS EXPECTED ON THE PART OF COURIER AGENCY, AS THE CUSTOMER IS IRRATE ON THE ISSUE THAT THE ARTICLE HAS NOT BEEN RECEIVED TILL DATE.
CONTACT ON[protected]

Hi
I had applied for Power home loan on feb 2012 in gurgaon sec 14 branch.
As per conversation with loan advisor and his manager (Mr Suwan) they were going to disbuesh my loan on
march 28,2012. but they stop processing my loan due to end of financial year i.e 31 march 2012
in april they told me that in bank due to aprisal no one is working so we are not able to process this loan.
i used to call the advisor and his manager but they responce that today bank will disbush the DD.
days were passing away from Feb to may now and his manager (Suwan) now stop picking up my call and i dont have any updation
on my loan disbushment


please help me were i can get my problem solve

Pankaj Sharma

I made a online payment on 23 mar 12 for Rs.2377/ against a electricity bill in the favour of Kesko Kanpur. the payble Amount is deducted twice from my A/c. Same is intimated to by a written complaint on 26, 29/03/12 and 01/05/12.

I made No. of calles for a quary but they have not taken any action to refund my money even after such a long time.They told me I have mailed your complainet wait for reply. they have given a id for me to log a complaint to Kanpur.[protected]@axisbank.com . same has been done by me on 02.05.12.

ashok tiwari