Axis Bank Complaints & Reviews

Hi,

Please read the reply from Axis bank regarding my credit card account issues.

1. I want to pay the bill and use the credit.
2.If they permanantly deactivate the account and not allowed to use the card, then I want them to cancel the fees.
3. I want them to remove my name from Cibil upon making the payments. I cannot run back to them to remove my name from CIBIL, after paying the amount . So I want to ensure it.


Please advise what are the steps I need to take achive above my points.

[protected][protected]--


Dear Mr.Raheem,

This is with reference to your e-mail dated 13th September , 2011 to customer.[protected]@axisbank.com regarding your Axis Bank credit card account.
We apologise for the delay in responding to your query.
We need to inform you that, the total outstanding dues on your credit card account as of date is Rs.35,872.46, and minimum payment is Rs.8,075.00, we request you to kindly make the payment on or before the due date to avoid further financial charges levied on your credit card account and also to avoid the calls form collection department for credit card dues.

We need to inform you that your credit card account is permanently deactivated on account of non payment.

We need to inform you that the applicable financial charges were levied in your Credit card account,as we have not received payments from you before the due date mentioned in the monthly Credit card statement.

We regret our inability to reverse the applicable financial charges levied in your Credit card account.

We need to inform you that as per Axis bank norms that are intimated to you on the application form and as mentioned in the card holder manual, interest charges are accrued if you make a payment for minimum amount outstanding or a payment less than total amount outstanding or if no payment is made.

If total amount outstanding is paid before due date of a statement, no interest charges will accrue for that month.

The usage of credit card for various purchases and execution of the application amounts to acceptance of all the terms and conditions as stated in the credit card agreement.

We need to inform you that as per Reserve Bank of India guidelines, we are required to provide credit information relating to our Credit Cardholder to Credit Information Bureau (India) Limited (CIBIL) on a monthly basis. The information provided reflects the status as at the previous month-end and includes information regarding whether the Credit Card account is regular or delinquent. To avoid any adverse credit history with CIBIL, Credit Cardholder should ensure that they make timely payment of the amount due on the Card account.
Hence, we cannot edit or delete CIBIL records."
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [[protected] ,[protected] ,[protected] and[protected]chargeable and accessible outside India as well)].
We appreciate your time and business with us and we assure you the best of our services.
Thank you for writing to us.

Regards
Customer Service Desk
AXIS Bank - Credit Card
CS 13
[protected]----Original Message[protected][protected]
From:Abdul Raheem M.[[protected]@yahoo.com]
Sent:9/13/2011 12:04:47 PM
To:customer.[protected]@axisbank.com,[protected]@axisbank.com
Subject:Reg: My Credit Card Account



Hi,

I am holding Axis bank credit card [protected]. I was using the credit card till May 2011 and I missed the payments for the months of June, July , Aug. One of your guy called me yesterday for the payment and please pay the minimum amount due which is Rs 2000. I told him that my minimum due mentioned in the monthly statement of 10.07.2011 - 10.08.2011 period is Rs 15135 and please give me the exact amount details. Then he said let me talk to my manager and get back to you.

Today the guy called me and told me that the amount is Rs .6611. Then I got confused and asked himcheck with his manager again. Then he made conference call with his manager Kamesh.
Kamesh was telling that the amount is Rs 7000 to be paid. Then I asked him that shall I use my credit card after make the enough payments . He replied that my card has been blocked and in defaulters list. So it is not possible to use it and also he conveyed me that my name has been sent to the CIBIL list as defaulter. I asked him that how the account will become default in 3 months payment delay and also you are charging the late payment fees.He is not customer friendly and we got arguments. Then he disconnected the line.

I had good payment record and I am maintaining Axis credit card for around 4 years. My only payment missing is for the past 3 months due to my personal problems.I am planning to pay the minimum due this month and remaining in the next month.

Please let me know my creditcard account status and the minimum amount due details.

Regards
M. Abdul Raheem

Myself( Jaimala choudhary) applied for dda housing scheme 2010 on 23.12.2010. My form no. Is 9430920. My application form and my husband application form were deposited in Axis bank Preet vihar ,( new delhi) branch. But neither I have been My application form and my husband application form was deposited in Axis bank Preet vihar , new delhi branch alloted flat nor got the return so far. Similar is the case of my husband. Kindly return the application money of myself and my husband. The application money Rs. 1,50,000/- for each

My AXIS BANK salary account no. is [protected] at Salt Lake, Sector V branch, Kolkata - 700091.
I have been using this account since 2007 without any bad services.

Recently, I WAS SHOCKED TO EXPERIENCE UNEXPECTED behavior and service from AXIS BANK.

My documents are NOT recently being delivered at my communication address. I complained many times to the customer care but whenever I call them after 4-5 days, they say the complaint is under process. None of my complaints were being action-ed as it seemed to me.

Unfortunately I had to go to the branch and collect the documents in person.

When I complaint to the Branch Head/Operations Head, they also did not take any action. I complained that there may be some problem with the courier company but they said that they have tie-up with big courier company and cannot make any mistake. So it gave me the impression that for AXIS BANK customers are NOT so important and the service that they used to provide earlier is now degrading.

Recently I requested for New Debit Card & New Cheque Book both of which I had to collect from branch after a great harassment from Customer Care as well as the branch officials - for around 1 and 1/2 months.

Also, none of the emails I sent were replied in a proper time with a proper resolution, instead I had to follow-up with the customer care lodging complaints and complaints and so on........

So, this meant that whatever you want to do for your account at AXIS BANK, you have to go to the branch and the use of Internet Banking is USELESS. Because whatever communication you do through internet banking is not replied by AXIS BANK.

AS A RESULT,
I AM PLANNING TO SHIFT MY SALARY ACCOUNT FROM AXIS BANK IN FEW MONTHS BECAUSE THE INSULT AND HUMILIATION DONE BY THE AXIS BANK OFFICIALS TO A CUSTOMER LIKE ME WHO CONSTANTLY FOLLOWED-UP FOR PROBLEMS BUT DID NOT GET ANY PROPER RESOLUTION FROM AXIS BANK......

I have worked with Axis Bank for 2 yrs & resigned from the bank last year in Aug'10. Since then I'm following up with them for my Relieving Letter. I was not able to serve the mandatory notice period of 30days as i got a govt job. They had already recovered the penalty & dues for the same & settled my PF also. But they are not ready to give my relieving letter as according to them I'm not eligible for the same.br...

DEAR SIR,

AS PER SALTLAKE PF OFFICE MY PF CHEQUE IS APPROVED FOR PAYMENT, BUT TILL NOW ITS NOT CREDITED TO MY ACCOUNT.

I AM HOLDING ACCOUNT IN AXIS BANK SHAKESPEARE SARANI BRANCH.

PLEASE HELP ME TO GET THE DETAILS.

PF ACCOUNT NO - WB/34478/630
REGARDS,
SOUMITRA CHATTERJEE
[protected]

Dear concern
i was taken Loan from your Axis bank on 2008 ( Loan account no.[protected]),one year pay through cheques,after one i appied for ECS,fill all paper and submitted to bank,due to not submitted ECS paper to my ICICI bank,ECS not process,
ECS not process not inform to me,after some time some recovery agent come to my house for collecting money,that time i knew that ECS not process,for all this activity you charge me late payment charge and at time of loan offer condition was return back of 1% amount of loan amount.
due to mistake from your side recovery person come to my house,you also late payment charge me.
so i want revert my 150 Rs late payment charge and as per condition return me back 1% of amount.
and reply me ASAP.
Regards
Neelmani Tripathi
Loan account no.[protected]
Gretare Noida

I NEED A NOC FROM AXIS BANK FOR MY CAR LOAN NO AUO[protected] AS THE LOAN IS COMPLETED 3 MONTHS AGO I AM TRYING FOR CUSTOMER CARE NO NO BOBODY IS RESPONDING ON SAME BRANCH PEOPLE ARE JUST PASSING ON BUCKS I NEED TO SALE THE CAR. THEY HAVE SUCH A RIDICULOUS SERVICE THAT EVEN THE MAIL SEND TO THEM ARE BOUNCING OR NO RESPONSE FROM THERE SIDE .

I m Tarali Bania..i have a savings bank ac with Axis bank.on 29th august 2011 there
was a card purchase/SHOPDEBTSCOM /[protected]/290811/07 0f 1893 rs,and on 8/9/2011 another transaction was made of rs1422 by card pur/[protected]/080911/14..where as my card is physically with me and i have not done any purchase with my dard. i hv received the both msg from axis bank.it is really very pathetic and rediculous.how safe our hard earn money with Axis bank. i need an expalanation from axis bank and want my money back which i have not spent.

tarali bania
silpuhuri.guwahati.ph: [protected]

HI,
This is sekhar, on the 6th sep 2011, i went through a debit transaction of amount 7000 from an ICICI bank ATM near hitech city, madhapur , hyderabad through Axis saving account debite card.But the transaction has failed, even i got the failed notification transaction receipt also.But the amount debited from my Axis bank saving account
here are the details :
ATM ADD: Balaji Square, Hitech City.
DATE = 06 - 09 - 2011
Time = 21:52
ATM ID : S1AN1202
Txn no : 7209
Response code : 072
%UNABLE to Process.
please do the needful thing .
Thanks,
sekhar
+91 [protected].

One of Axis bank home loan executive has given the commitment for home loan on Orchid ozone project of DB Reality at Dhaiser hence i have applied for the same. I have been given the pre section letter and taken processing fee Rs 10500.00. It was great shock for me when I went for final disbursement and not one was replying even after so many follow-ups . I have escalated this matter to Vishwanath Kulkarni (head of the loan department) than I came to know Axies back is not considering DB projects for home loan.
Why I have been issued a sectioned letter once company is not considering DB projects that means Axis back is making wrong commitments to the customers .
My processing fees is also not given back even after so many reminders.

Regards
Shashi Kant Sharma
[protected]

Dear sir,

I am holding Salary Account in Axis BANK Ltd,DLF Galleria Branch,Gurgaon.
Bank has debited Rs.561 from my Salary Account No ([protected]) on 30.08.11.when i asked bank about charges they replied these are against Cash Deposit transaction charges in Month of July-11.
1. i am depositing cash in account for last 03 years then why bank has not deducted charges.
2. If there is any charges for deposting cash in Salary Account then why it's not intimated to us.
3.I f there is cash deposit charges then why these are not deducted in begining rather in month end.
e.g in hdfc bank there is strictly prohibited that in salary account no cash can be deposited by in axis bank they have done cash transaction and deducted amount in month end without intimating to us.

Sir,Please help so that i can get back the debited amount of Rs.561 .


Thanking You


Gyanender Singh
Cell:[protected]
Axis BAnk S/B A/C no "[protected]"
DLF Galleria Branch,DLF Phase-4
Gurgaon (Haryana)

Dear Sir,
This is in regard to misuse of credit card that happened online. I received a call from AXIS BANK that seems your credit card is misused . I said Yes ...thy immediately blocked the card.
Then after that every month ihave been getting statements with intrest and late payment fees of Rs 400/- that has mad eteh amount of Rs 1340/- misused to 5000/- approx....When i called up i was told to submit a dispute form which i did . Now they are saying that it wil take 120 days to solve this. Till then they are charging Rs 400/- late charges and intrest.
I have never ever defaulted on my payments with any bank and this case has spoiled my records in CIBIL. In frustration i paid 1345/- the amount that has beeen misused to be refunded when its solved . But The bank is not ready to solve this. Theyse can atleast reverse late payment charges and reverse intrest charged so that my record in CIBIL is not screwed. The bank is not co-opearting and not ready to solve this.
Can i case against the bank for loss of repuatation and mental haaraasement. morever my record in CIBIL has been spoiled for no fault of mine. How do i resurrect my records with CIBIL?
rgds
SANJAY BERI
[protected]
Credit card no.s[protected]

I AM USING CREDIT CARD OF AXIS BANK SINCE 2008, I HAVE GIVEN MULTIPLE REQUEST TO BANK EXECUTIVES OVER TOLL FREE NUMBER TO CHANGE MY CREDIT CARD BILLING ADDRESS BUT IT IS NOT CHANGES.

I HAVE BEEN CHASING BANK FOR THE LAST 4 MONTHS AND THERE IS NO POSITIVE OUTCOME. IT SEEMS THAT BANK ID TURNING DEAF TOWARDS MY REQUEST.

THIS IS THE KIND OF SERVICE THEY ARE PROVIDING TO THEIR CUSTOMER.

GOD SAVE US..

MY CARD NUMBER IS 4718 6101 XXXX 4380.

E-MAIL: r.[protected]@mdindia.com

dear sir
i have NRO account with axis bank trichy branch tamil nadu and PSI account with mumbai port .my customer id is[protected]. i am trying to register for net secure last one month i am trying for this internet banking facility. but always coming errore page. without net secure web pin not possible to transfer funds and any online payments. on 29 th july i informed this matter to the bank customer support,nricell,abudhabi ref office, and ibrm, thro e mails.i received advice from technical teem .i try that way but i am having same problem. they told to sent that step by step web page, i also send that all pages what i received that time of registration process.after that i send so many times e mails for everybody but i received only acknowledge ment mail after that no action was taken from bank side. there are detecting all of there charges time to time, but not giving even minimun service.only this bank is very worst service in the banking sector . i also asked for account closing procedure for closing my account .morethen one week not received any reply from anybody they are not respecting customers services.


p.thillaimani

abudhabi/uae

customer id[protected]

mob : [protected]

My axis bank debit card expired on the 31st of July. Today it is the 23rd of August and I a yet to receive the new debit card. I have called the customer care 5 times by now. My last 2 complaint numbers are: 5417261 and 5402672. Apparently they are high priority compaints and have mentioned a call back from the branch. I am yet to receivve any call back from any branch what so ever. every time, every customer care agent says the same thing ' you will receive a call back from the banch, you will receive your card in 4 days, i understand your problem'. However, the problem remains unresolved and I am the sufferer since it is my only account where I receive my salary. I am having to borrow money from others and spend since I cannot withdraw it. My cheque book hasalso finished and I had sent a request for new cheque book from internet banking, but never received the cheque book as well.

This is simply propesterous and I will probably have only one solution , that is to close the account, in case I do not receive any sort of call from them immediately. I cannot think of any other way. May be I should cal the newspapers and tell them, since they are always eager to help citizens.

My name is Madhushree Basu Roy.

We have a Current account at Axis Bank, Lok Vihar and I was astonished to see some unauthorized withdrawl of Rs 2,499/- from my account on 2nd March, 2011. When I checked, I found out that this was against a chq of Rs 999/- issued to Yes Bank for installation of a new credit card machine at our premises.
When I called the person who had collected cheque from us, the phone no. was found to be De-activated. I immediately brought this to the notice of my bank branch authorities. One of their personnel, Mr Ritesh confirmed this to me by evening that the chq issued by me was encashed at Axis Bank, lajpat nagar on 1st day itself and the scanned copy showed that 'a chemical' had been used to erase the beneficiary name and the amount too. They claimed that they had put the bank account of fraud under lien and assued me that my money would be returned to me within a week. They also advised me to close my current account and open a new onw which I did.
But these were just 'delaying tactics' from bank. I don't know what they are doing if they can't check for such major changes on cheque. They are only postponing things and I want return of my money as well action against fraudster.

I have been asking Axis Bank people to change update my mobile number for NETSECURE. It has been 30 days,... talking to their customer care ... changing it on ATM... even went to bank to submit paper form with updated mobile number ! But still they have not been able to change it ! This is ridiculous !
THEY really SUCK

Dear Sir

I have a Savings A/c ([protected]) in Axis Bank, Saket Branch.
I gave 3nos of Account payee Cheques (no. 157541, 157542, 157543) to a person called Mr. Arif for LOAN Purpose. Later on when i tried to withdraw money from the Account i found there was Withdrawal of Rs. 5000/- by Cheque No. 157542 on 07/04/2011 from Axis Bank in Yamuna Vihar branch.

I want to know that the cheques given by me were a/c payee cheques then how can anybody withdraw money by writing SELF on the cheque.

kendly help recovering my Money.

Dear Customers,

I am banking with Axis Bank Ltd From past 14months,with 2 Lakhs average quarterly balance.
Whenever i tried to login to my account ,i used to get an error message." LOGIN ERROR,TRY AFTER SOME TIME".After repeated mails and calls regarding the same,i got no positive reply.

Finally i opened my fresh a/c with HDFC bank ( Kengeri satellite town branch) and am very happy to do my transactions with the new bank.

So i kindly request new customers,not to go with Axis Bank and not to get fooled with the false promise what they give.
Thanks

Rajith
[protected]

Hi,
I have an account of Axis bank. and account number A/C : [protected].

Please check and revert for the charges debited on 19/05/2011 for the below mentioned

[protected] DrCard Upfront Ann Chg [protected] - 166.00
[protected] DrCard Upfront Ann Chg [protected] - 276.00
[protected] DrCard Upfront Ann Chg [protected] - 276.00
[protected] Service Tax @10.30% on Charge - 30.68
[protected] Consolidated Charges for A/c - 297.83

One singlebank have credited nearly 1000/- above .

Please help on this and please revert to my mail ID: [protected]@gmail.com if any clarification.

Regards,

Kishore