Axis Bank Complaints & Reviews

Sir,

I have home loan A/c No.[protected] from Axis Bank.

Axis bank has not communicated me any change in my EMI

and accepting my old EMI which is covering only their interest

and my principal amount is not going to deduct.

When i called to them at Bhandarkar Road Pune branch and ask

that why u have not inform me the change in EMI ? So their executive

says its ur duty to come here and ask about EMI. Is it the procedure?

I have got loss of interest and mental harasment due to all of this.

Actuallly they have to inform the change in EMI.

I'm also sending them notice through my advocate.

You are requested to ask them about this.

Regards,

Nilesh Kabra
Pune
[protected]

Dear Sir,
I have taken home loan from Axis Bank . My sanctioned loan was around 50 lakhs. However , I took only 38.6 lakhs. They are charging EMI on 50 lakhs since october 2010.

Current outstanding is Rs 3625326 as on 4th July 2011. I am requesting them to reschedule the EMI as on current outstanding. I have requested them on 7th July in writting . However still they are forcing me to pay EMI on Rs 50 lakhs, which is difficult for me.

Services to home loan customer is very poor. They have only one branch in Fort and they ask to submit the document their, which make highly uncomfortable. It delay in processing of papers and cost customers in delay payment charges and interest.

AXIS bank agent M/s Vividh Finance Vashi, promised excellent services in beginning, while applying for loan. Now, even for small formalities, we have to go to AXS Bank Fort office, where customers have to wait for hours.

Your urgent action will help us from such harrasement.


Regards,

Umesh Pandey
Nerul, Navi Mumbai
Email: [protected]@gmail.com

I have tried to pay my Airtel mobile bill of Rs 476.72 from airtel site on 08th July 2011. During transaction I get redirected from Airtel site to axis bank net banking login. Here I logged in and entered necessary information and transaction password I received on my mobile number but after that when I pressed VALIDATE button, I got error page and not get back to Airtel site. When I checked account balance, I found that 476.72 Rs has been deducted but till date my mobile bill has not been paid. payment id for this transaction is 29862654.

I have sent mail for this matter to Axis bank customer care but didn't receive any reply.

I am Amit Gupta. I received AXIS Bank iConnect Internet banking passwords on 20 july, 2011. Two passwords are given. Please let me know how to use those 2 passwords. and register myself or the frst time.
Thanyou

From,
R.Loganayaki,
50/36, Shanmugaperuman street,
Keelperumbakkam,
Villupuram.

Dear sir,

My son R. Shanthakumar was worked in police department as Police in villupuram District.( Police no. 1863 ).He had a savings account in Axis bank, Vliiupuram ( Account no:4670101 [protected] He operated this account as his salary account and he got his salary through this account. He also used a Golden ATM card which is given by the bank. My son unexpectedly met an accident and expired on 1 st July 2009.
I approached the bank to withdraw my son’s balance and close the account; they said Because of gold card user he is eligible for the death claim insurance of Rs. 5 lakhs. They verified my son’s account and issued application form for the claim. I filled the application and attached all the required certificates which they asked. On October 2009 bank people came from Chennai to my home and verified all the details and they said I will get the claim amount within a month,
Afterwards I have not received any information from the bank. I went to the bank several times they said my application was forwarded to Bombay and your claim amount will come to my house. After one year I have not received any information from the bank and I also tried to meet the branch manager the Asst. manager Mr . kannan was not allowing to meet him. We also send one registered letter explaining the above details on 30.07.2010. But till now I have not received any answer from the bank,
I am an aged women and I unable to continuously go to the bank and also I very much upset on my son’s death. So I request you to kindly consider the issue and help me to get the insurance amount from the bank.
Thanking you and expecting your valuable reply.

This has reference to my several communications, written and verbal (through Call centre; Bank official) but all in vain. I am last reminding you to credit my aforesaid Savings Bank account with an amount of Rs. 800.00 so charged while issuing One Touch Device bearing SL NO [protected]/ BN: 0780022. The device was returned duly on 04/11/2009 to the branch and acceptance received under seal and signature (copy attached).
The request was put forth for Net Secure Authentication while doing transaction through Axis Bank web portal, which is free of charge, whereas, the Branch has issued One Touch Device and charged an amount of Rs. 800.00 (Rupees Eight Hundred only). I feel it is misunderstanding at the branch level. Moreover, the branch is sleeping even after return of the device and not reversing the amount so debited (copy attached highlighting the transaction).
This is my earnest request to rectify credit my Saving Bank A/C with an amount of Rs. 800.00 + Interest for 19 months to saving account and register myself for NET SECURE ENABELLED TRANSACTION. My Mobile no [protected] shall be updated for NETSECURE PASSWORD.

Hi There

I Tried to log on to net banking using my one touch device, but i couldn't, and i got an error message says System temporarily not avaliable, hence i have uninstalled Java JRE latest version and installed version 21(steps mentioned on the same web page ), but still i am unable to log on, the page is only loading and nothing is happening after that, attached is the error message i got even after i installed the java version 21, kindly help me to fix this issue at the earliest

Regards
Vasanth.D

I have availed a home loan from axis bank Ref PHR[protected]. Axis bank agents are a bunch of fools who have no idea of the procedures and make the customer suffer . it took 3 months for my loan process due to no fault of mine. As a first time buyer I am dependent on the agent to guide me and all he did was put me through agony. Now, after all this process, loan disbursements are not being done as agreed. I have a legal agreement with the builder regarding payment due at various stages, as per slab done etc... and the same legal document was submitted to Axis bank and was gone over by their legal team before loan was sanctioned. Now, however, whenever the builder gives me demand letter for payment due which i forward to the bank, they disburse only small amounts stating that this is according to their 'technical evaluator'. This is putting me in default with the builder and placing enormous pressure on me. I would like to officially complain that if Axis bank had a policy that they will disburse loan amount based on their technical evaluation they should have mentioned so before loan agreement, as they were well and truly aware that the builder has put forth his payment schedule in the registered agreement and that is legally binding on me. Now, the builder is stating penalty clause and wants me to pay penalty. Who is responsible for this penalty?
Dr Fawaz Baig

Dear Sir,
I Syed Javed Naeem is a customer of Axis Bank,Vashi Branch,account no.[protected].
I had used my debit card today at 5:47 am, in the atm of jankalyan nagar,malad,west,after I took my cash and slip,I forgot to take my card back,after few minutes when I went back to the atm,the security guard over told me,that it must have got captured in the machine,I called the customer care,who blocked the card and asked me to call the ,the banking dept.after 9'o clock,to get the status of the card,which I did,there customer care executive told me that it will reach to the nearest Axis bank branch,but when I called the Malad S V road branch,they told me to contact home branch,which holds my account.After I request them to atleast find out,the location of the card,whether it will go to the home branch or nearest branch,they agreed half heartedly.
Why can't the customer get a clear location of the card,customer care says something else,branch says something else.
Also my sugggestion is as soon as the captured card comes out of the machine,It should be updated with the customer care department,so that the customer gets to know the real location of the card.
After calling customer care 3-4 times and branch ones,I doesn't have any clue which branch to go to get my Debit card.

Sir,

Axis Bankers had forwarded letter letter demanding Rs. 5349.31 against my Credit Card ,which is not working from last so many months. It is also unfortunate that it does not contain any statement which can justify / certify the amount due from me in the manner like Actual Amount any penalty imposed by the Bankers.

Further the letter issued with a time limit of 07 days with a lien on the saving account with Axis Bank which can never be told or accepted by me as in that case any amount of penalty for which there is confusion / litigation will be recovered with a simple letter as forwarded by bankers. I think this is some thing against the law and cannot be acceptable.

The bankers had debited the same amount of Rs. 5349.13 from my saving account without contacting and now even after forwarding various mails they are not ready to accept my request.

There was a confusion on the part of Bankers for due payment as they use to charge the penalty , interest and late payment charges fro no fault on my side and as such i use to pay only the amount of purchases and due to this the due payment goes on increasing in the record o Bankers .

Thus they had debited the amount which is not at all correct / due from me. Further without giving any intimation they had stopped the Credit card due to this i have been put i miserable situation many times when i tries to make the payment through credit card. due to this i have been forced to stop the payment of negligible amount due from me.

Further even my credit card was not working and stopped by bankers they had charged the late payment charges continuously for Two months along with penalty and Interest.

I had tried to explain the situation to the bankers by writing mail to them on mail Id customer.[protected]@axisbank.com through various mails dated. 18.06.2011 , 20.06.2011 , 27.06.2011 , 28.06.2011 , 02.07.2011 , 06.07.2011 and 11.07.2011 but they are not accepting and are not ready to re credit my saving account after deduction the due balance. hence , please credit my account without any further delay and revalidate my card so that i will not be in miserable position while i am shopping or giving card for hotels payment while i am traveling as done in past without any intimation & let me know accordingly .

Detailed statement is enclosed for your reference please.

Your help is seek for this breach of contract and un necessary lien on my saving account by bankers which is never accepted to any body.

Thanking you,

Mahesh tailor

STATEMENT OF CLARIFICATION FOR CREDIT CARD NO.
Sr.No. Statement period Previous balance Purchases Payment Other Payment / Late payment charges Debit interest Service Tax on interest Total Balance due As per bank Refund on account of Cancellation
1 01.05.10 to 01.06.2010 545 0 555 350 0 0 376.05
2 01.06.10 to 01.07.2010 376.05 1919.99 0 350 37.06 3.82 2722.98
3 01.07.10 to 31.07.2010 2722.98 1999.46 1924 0 91.22 9.4 2484.33
4 31.07.10 to 01.09.2010 2484.33 3199.85 1585 0 102.69 10.58 3428.83 414.73
5 01.09.10 to 01.10.2010 3428.83 341.55 2425 0 78.35 8.07 1431.8 783.72
6 01.10.10 to 01.11.2010 1431.8 813.11 350 0 61.18 6.3 1962.43
7 01.11.10 to 01.12.2010 1962.43 486.9 0 300 61.18 6.3 2391.3
8 01.12.10 to 01.01.2011 2391.3 448.28 845 0 72.71 7.49 2074.78 456.41
9 01.01.11 to 01.02.2011 2074.78 471.66 0 400 77.46 7.98 3073.08
10 01.02.11 to 01.03.2011 3073.08 544.85 0 400 98.34 10.13 4167.6
11 01.03.11 to 01.04.2011 4167.6 0 0 400 129.32 13.32 4751.44
12 01.04.11 to 30.04.2011 4751.44 0 0 400 142.04 14.63 5349.31

TOTAL 10225.65 7684 2600 951.55 98.02 1654.86


SUMMARY
TOTAL PURCHASES 10225.65
TOTAL PAYMENT 7684.00
REFUND ADJUSTED 1654.86
PAYEMNT DUE 886.79
LATE PAYEMNT CHARGES 2600.00
DEBIT CHARGES 951.55
SERVICE TAX ON DEBIT CHARGES 98.02

Respected, sir / madam

I am SAJI JAIN and my card number is- [protected] & A/C No.- [protected]. I m not able any type of online transaction on internet and also not registering on verified by visa on axis bank site then showing message is YOUR CARD IS BLOCKED.

so please find this problem and suggest me,




THANKS & REGARDS
SAJI JAIN
MANAPPURAM FINANCE
[protected]

TO WHOM IT MAY CONCERN

Sir/ Madam,
On 08.07.2011 at about 16.36 P.M., I went to an ATM Counter of Axis Bank ( at Industrial Estate Rd, Patna) to withdarw cash of Rs.10000.00. The payment was declined, but the balance inquiry is showing debit of Rs. 10000.00. I tried to contact the nearest Axis Bank branch at Boring Rd, Patna, but it was closed then. My SBI ATM Card is Issued by SBI Motihari Bazar Branch. So I cannot contact in right now. Kindly look into the matter. My A/C & Transaction Details are given below.

Thanks
AMIT ALOK
(Sub Editor, Dainik Jagran, Patna.)
Permanent Address : Geeta Sadan, Baluatal Chandmari, Subhash Colony. Motihari- 845401, Bihar.
___________________________

MY ACCOUNT DETAILS :
A/C Holder : Amit Alok
A/C #[protected]
Branch : SBI, Motihari Bazar (Motihari, Bihar)
Card No. :[protected]

MY TRANSACTION DETAILS AT AXIS BANK ATM :
ATM : Axis Bank (ATM I/D : S1AC3872)
Address : Industrial Estate Road, Patna.
Date of Operation : 08.07.2011
Time of operation (as recorded by Axis Bank ATM) : 16.36 P.M.
Operation Record No. 5483
Result of Operation : Transaction Declined. Unable to prosses.
ATM Card used in Operation : SBI ATM CARD (Card No. :[protected]

Iam facing CIBIL problem because of Axis bank Personal Loan . I had availed two loans bearing A/c #[protected] & [protected]. Both the loans has been closed by paying full amount but CIBIL report says current Balance of Rs. 55642 and Rs 42,771 respectively.


1 I called up Axis bank customer care and they had given me 4 numbers of chennai Personal Loan department and asked me to write mail to surajkumar.[protected]@axisbank.com,cmt.[protected]@axisbank.com

2. I had tried to call them many times for many days and response is nil

3. After wring many mail also no one responded

Please let me out in fixing this issue

Thanking You,

Regards,

MKB

Sanctioned Home Loan not disbursed, AXIS Bank told me new condition/clause after approval.

Dear Sir/Madam,

I am putting this complaint against AXIS Bank Home Loan dept.
I approached AXIS Bank for Home Loan. I purchased an apartment in Noida and made the initial downpayments. I applied for Home Loan in
AXIS Bank,
Sec 18 Noida
For loan.

My loan was sanctioned almost 4 weeks ago.

I have submitted all the Original Documents (Agreement paper of my House) along with security cheques in the bank docket.

But now AXIS Bank is saying that loan can only be disburse after starting the construction so they will disbuse and relase the amount against demand letter sent by builder.
I have already paid 20% of my part in initial two installment and now 3rd is due as per flexi payment plan.

Bank has already done TRI-PARTY Agreement with builder.

As per payment schedule, next payment will be due after ground floor casting that might take approx 7-8 months and till then approval of my loan will not be valid as it's valid for 90 days only.Also if I pay 3rd installment also then 40% will be already paid by me and only 60% would be further required which is lesser than approved amount and also ROI should be different.

But its been more than 7 weeks since my application with the bank for Loan...and nothing is happening, Nobody is bothered to look into it. I am being pressurized from the builder to pay the money, which they are supposed to get as per the agreement.

I am not able to approach other banks for loan as well as AXIS Bank has my documents already and charged the processing fees which they are not refunding back.

Please help me in getting the loan disbursed and suggest what could be done due to new condition/clause told by Bak about starting the construction which is nowhere mentioned in the agreemnt/approval letter from bank.

Dear Sir/Madam,

I took personal loan from Axis Bank in 2009 with 60 months of EMI. ECS was through ICICI bank which was SB. Everything was cool since it was through ECS.

I got married and moved to US in 2010. But still I took care, so that ECS was undisturbed.And somehow without my knowledge 3 months of payment was skipped (not continuously). Since my Net banking had some problem, I was not tracking online since 7 months. And as usual on 1st of july 2011 also, amount was debited through ECS.

And inbetween the collection agent (mr.Mainuddin from Bangalore) called my previous organization and started talking nonsense. My friends mailed me the same. And today on July 5th 2011, I received a mail from Mr. Mainuddin saying that, I was supposed to pay 3 months EMI otherwise a report will be send to CIBIL, Passport office and Embassy. I called him and when I asked the details, he is not ready to give. I asked him that If I have an intention of escaping from that loan, why would I pay for this month and for other months too. He was speechless. And he refused to talk to me. I tried calling him again. But of vain.

Kindly provide me a suggestion, on how to proceed further.
Please guide me through this as it disturbs and hurts me most.

Thanks & Regards
swity
[protected]@yahoo.com

I am surendra , in my savings account Rs.551.50 has been deducted regarding "Consolidated Charges for A/c" with out any prior information and i have lost my debit card i have applied for it before 4months so that i have not using this account bcoz of the bad service,which i didnt expect from axisbank and the mistake is with them u can also verify my account transactions and i want the money back which is deducted by them


hope the reply asap or call me - [protected]

Hi,

Axis bank has debited (750 + 77.25) INR from my account number [protected]. When I tried to speak to a Phone banking officer, the service was not available. They said to maintain a min balance of 5000 INR and the balance was more than 7k. Mine is a salary account and I changed the job, In my new job, salary is given through cheques as it isa small company, and I used to deposit that amount every month. They say that the salary is not credited everymonth and thus we have charged your account. While opening account, they come to office and take the employees' particulars but when the employee is resigned no information about the account details will be furnished to them like they have to convert the account to savings account. This is not the first time they charged me.
I am very dissatisfied with this approach.

They cause unnecessary delay in sanctioning loan

totally unprofessional executives and managers . They will take your documents and make yo wait for 2-3 weeks .
I do not knowif they will give loan

I applied for personal loan . They said they will give it in 5 days . today after 8 days they are asking me to wait for 4 more days .

I have wasted lot of energy in following up because they will never call you and give status .

Forget geting any loan from them

Hello

My Name is pradeep, I have bank account in Axis bank, I lost my ATM card. so i contacted to Bank customer care, they advise you need to visit branch. Although my address has been changed. they only deliver card to customer home address. So I requested to manager for change my physical address so that i can receive card.

I have submitted docoument,

1- Pan Card
2-Driver Ls.
3-Voter id.
4-Rent Agreement of Delhi city (where i am living currently.)
5-Police Verification pepar ( I have already)



Now matter is bank is not accepting these docouments, they need Telephone or Electricity Bill on my name. I want ask to bank if i am living on Rent, how is this possible to get bill on my name. i have also applied for Passport on same docoument but bank is not accepting these.

So i have requested to him for close my account, i am requesting to everyone don't do any business with axis bank. they hired uneducated person because they never ask me to for chair or any formalities.


my bank details

name -pradeep singh tomar
Customer id[protected]
phone - [protected]
Vikashpuri Branch, Delhi

Hi,
Any one who is doing sip from axis bank,pl dont.if you change state pl close all your sip in bank before changing state otherweise bank employee will say NO.......
I AM SUFFERING FROM THE SAME PROBLEM.
DNT UNDERSTAND WHAT SORT OF SERVICE THIS BANK IS GIVING
PATHETIC
ALSO I DID FOR 1 YEAR ON MONTHLY BASIS ,BUT AFTER 1 YEAR THEY KEEP ON DEDUCTING MONEY
NITIN CHATURVEDI
[protected]