Axis Bank Complaints & Reviews

Hello,

i HAVE ACCOUNT IN AXIS BANK [protected] ON THE BASIS OF FD I HAD APPLIED FOR A CREDIT CARD ALMOST 2 WEEKS AGO AND THE PERSON CONCERNED WITH CREDIT CARD ONLY MET AND TALKED ME ONCE AFTER THAT HE NEVER PICKED MY CALL AND NOW I GOT MESSAGE THAT APPLICATION DECLINED FOR CREDIT CARD BUT THE PERSON IS STILL NOT HELPING IN THE BRANCH THE PEOPLE SAY THAT THEY ARE THE ONLY PERSON WHO CAN HELP NOW WHAT SHOULD I DO? I DID THIS FD FOR CREDIT CARD AND AFTER ASKING EVERY CRITERIA FOR THE CC I DID IT

i have already intimate your branch but from your company i have not received any type feedback.
my share certificate has lost by me and i would like to reissue that certificate folio no. - uti023801.
Bhagat ram f- 8 jamna aptt. sector - 9 rohini 110085, phone no. - [protected], e mail id - [protected]@yahoo.in.
please send me what documents required as early as possible .
i am very disappoint from your company service i[censored] will not resolve my problem than i will take
a strick step against your company

Hi,

I am holding an AXIS Bank Credit Card [VISA] (Card No: [protected]) which got expired last year.

I was working outside India in last 2 years and not using this card. Also, I was not receiving any statements by mail so couldn't see this statement in time.

But my surprise, when I came back, saw the statement which indicated that I have made a transaction on 5th July, 2010 with transaction base currency as GBP and transaction amount as GBP 23.46.

In addition to the above transaction amount, lot of charges have been applied as the above said amount is not paid back and the total outstanding amount came to INR 6172.51 today.

Transaction dispute details:

Transaction Date: 5th july 2010
Transaction Amount: GBP 23.46 pounds (INR 1731.30)
Transaction Location: Dominos Pizza, Rotherham (UK)

I was never been to the location mentioned above.

I raised this issue with Axis Bank and got the response as below:

"We wish to inform you that, as per visa regulations disputed transaction is beyond timeframe to initiate any dispute with acquiring bank. Hence, we regret our inability to process your request for the said disputed transaction."

Please let me know the way to resolve this issue.

Thanks,
Bhaskar

Hello,
I Am axis bank credit card user my cradit card number is [protected] 2 months ago my payment was due 19540/- Rs which i have cleared after that i have applied loan from BAJAJ finance on 8th june After taking documents they told me loan can not b approved due to you name is in CIBIL Reason Overdue Payment For credit Card i have called axis coustomer care they told me that its bank plicy i said ok then it must remove from cibil as now there is no overdue on my card i have asked for cibil statement they said they will send on email till yet i didnt get any email regarding statement now i ahve applied again for loan from bajaj still same they told me that name is in CIBIL due to Credit Card Overdue on saturday i called costomer care they told me system's are down we will arrange call back i didnt get any call back yet though i have called again now again they are giving explanation no answer from them why my name is in CIBIL they told me to keep on hold We will Transfer Call To Our Superviser But After Few MIn ON Hold Call Disconected From Their Side Now Tell Me Who Is Responsible For MY Loss In Buissness CIBIL OR AXIS BANK 2 Billing Cycles Gone But They Didnt Remove My Name From CIBIL Yet? And NO Answer From Them Tell Me What Should I Do Now Should I Move For Legal Process ? Or They Remove My Name From CIBIL
S.Azeem Abbas Rizvi
Ph-[protected]

Dear sir,


I Bhagat ram s/o Kundan Lal r/o - flat no. - 8 famna aptt. sector - 9 Rohini Delhi - 110085 have lost my share certificate of axis bank folio no. UTI - 023801 . I have already intimate already 2 times before sending of this mail. i have two problems


1. loss of share certificate
2. loss of dividend year[protected]


But from your reply you have mentioned only about loss of dividend year[protected] .
so please i humble request to you please send me the necessary documents required to reissue the share certificate. u can mail the papers required tomy mail id

[protected]@yahoo.in

Dear Sir/Madam,

In month of June ,I have submitted my Axis Bank credit card (Card No-[protected]) payment on 10th of June in morning & same should be credited in card account on or before 14th June,but cheque was not credited in my card account .I have logged complin with bank on 16th June that payment not credited .After my complain payment was credited on 20th June.There was 10 day delay from bank end.Due to this delay, bank is charging late fees.To reverse the late fees I have logged the complain with bank & bank has rejected my request.Again I have logged the request with Bank to cancel my credit card but bank has rejected that request again.Agin bank is charging late fees in month of July.
Please help to get revrse approx 650/- rs late fees on credit card or cancellation of credit card.


Regards,
Pawan Kumar
[protected]

I have been requesting the credit card division for a settlement of account for the last one year but have been rebuked and abused instead by the banking staff. In addition to these I have been made false claims by certain so-called banking staffs with false assurances to settle my account but of no help. Since I have pressed for settlement I have been receiving irregular bill statement.
I wish to be relieved of these trauma as it is telling upon my mental and physical health.

Sir,

I have home loan A/c No.[protected] from Axis Bank.

Axis bank has not communicated me any change in my EMI

and accepting my old EMI which is covering only their interest

and my principal amount is not going to deduct.

When i called to them at Bhandarkar Road Pune branch and ask

that why u have not inform me the change in EMI ? So their executive

says its ur duty to come here and ask about EMI. Is it the procedure?

I have got loss of interest and mental harasment due to all of this.

Actuallly they have to inform the change in EMI.

I'm also sending them notice through my advocate.

You are requested to ask them about this.

Regards,

Nilesh Kabra
Pune
[protected]

Dear Sir,
I have taken home loan from Axis Bank . My sanctioned loan was around 50 lakhs. However , I took only 38.6 lakhs. They are charging EMI on 50 lakhs since october 2010.

Current outstanding is Rs 3625326 as on 4th July 2011. I am requesting them to reschedule the EMI as on current outstanding. I have requested them on 7th July in writting . However still they are forcing me to pay EMI on Rs 50 lakhs, which is difficult for me.

Services to home loan customer is very poor. They have only one branch in Fort and they ask to submit the document their, which make highly uncomfortable. It delay in processing of papers and cost customers in delay payment charges and interest.

AXIS bank agent M/s Vividh Finance Vashi, promised excellent services in beginning, while applying for loan. Now, even for small formalities, we have to go to AXS Bank Fort office, where customers have to wait for hours.

Your urgent action will help us from such harrasement.


Regards,

Umesh Pandey
Nerul, Navi Mumbai
Email: [protected]@gmail.com

I have tried to pay my Airtel mobile bill of Rs 476.72 from airtel site on 08th July 2011. During transaction I get redirected from Airtel site to axis bank net banking login. Here I logged in and entered necessary information and transaction password I received on my mobile number but after that when I pressed VALIDATE button, I got error page and not get back to Airtel site. When I checked account balance, I found that 476.72 Rs has been deducted but till date my mobile bill has not been paid. payment id for this transaction is 29862654.

I have sent mail for this matter to Axis bank customer care but didn't receive any reply.

I am Amit Gupta. I received AXIS Bank iConnect Internet banking passwords on 20 july, 2011. Two passwords are given. Please let me know how to use those 2 passwords. and register myself or the frst time.
Thanyou

From,
R.Loganayaki,
50/36, Shanmugaperuman street,
Keelperumbakkam,
Villupuram.

Dear sir,

My son R. Shanthakumar was worked in police department as Police in villupuram District.( Police no. 1863 ).He had a savings account in Axis bank, Vliiupuram ( Account no:4670101 [protected] He operated this account as his salary account and he got his salary through this account. He also used a Golden ATM card which is given by the bank. My son unexpectedly met an accident and expired on 1 st July 2009.
I approached the bank to withdraw my son’s balance and close the account; they said Because of gold card user he is eligible for the death claim insurance of Rs. 5 lakhs. They verified my son’s account and issued application form for the claim. I filled the application and attached all the required certificates which they asked. On October 2009 bank people came from Chennai to my home and verified all the details and they said I will get the claim amount within a month,
Afterwards I have not received any information from the bank. I went to the bank several times they said my application was forwarded to Bombay and your claim amount will come to my house. After one year I have not received any information from the bank and I also tried to meet the branch manager the Asst. manager Mr . kannan was not allowing to meet him. We also send one registered letter explaining the above details on 30.07.2010. But till now I have not received any answer from the bank,
I am an aged women and I unable to continuously go to the bank and also I very much upset on my son’s death. So I request you to kindly consider the issue and help me to get the insurance amount from the bank.
Thanking you and expecting your valuable reply.

This has reference to my several communications, written and verbal (through Call centre; Bank official) but all in vain. I am last reminding you to credit my aforesaid Savings Bank account with an amount of Rs. 800.00 so charged while issuing One Touch Device bearing SL NO [protected]/ BN: 0780022. The device was returned duly on 04/11/2009 to the branch and acceptance received under seal and signature (copy attached).
The request was put forth for Net Secure Authentication while doing transaction through Axis Bank web portal, which is free of charge, whereas, the Branch has issued One Touch Device and charged an amount of Rs. 800.00 (Rupees Eight Hundred only). I feel it is misunderstanding at the branch level. Moreover, the branch is sleeping even after return of the device and not reversing the amount so debited (copy attached highlighting the transaction).
This is my earnest request to rectify credit my Saving Bank A/C with an amount of Rs. 800.00 + Interest for 19 months to saving account and register myself for NET SECURE ENABELLED TRANSACTION. My Mobile no [protected] shall be updated for NETSECURE PASSWORD.

Hi There

I Tried to log on to net banking using my one touch device, but i couldn't, and i got an error message says System temporarily not avaliable, hence i have uninstalled Java JRE latest version and installed version 21(steps mentioned on the same web page ), but still i am unable to log on, the page is only loading and nothing is happening after that, attached is the error message i got even after i installed the java version 21, kindly help me to fix this issue at the earliest

Regards
Vasanth.D

I have availed a home loan from axis bank Ref PHR[protected]. Axis bank agents are a bunch of fools who have no idea of the procedures and make the customer suffer . it took 3 months for my loan process due to no fault of mine. As a first time buyer I am dependent on the agent to guide me and all he did was put me through agony. Now, after all this process, loan disbursements are not being done as agreed. I have a legal agreement with the builder regarding payment due at various stages, as per slab done etc... and the same legal document was submitted to Axis bank and was gone over by their legal team before loan was sanctioned. Now, however, whenever the builder gives me demand letter for payment due which i forward to the bank, they disburse only small amounts stating that this is according to their 'technical evaluator'. This is putting me in default with the builder and placing enormous pressure on me. I would like to officially complain that if Axis bank had a policy that they will disburse loan amount based on their technical evaluation they should have mentioned so before loan agreement, as they were well and truly aware that the builder has put forth his payment schedule in the registered agreement and that is legally binding on me. Now, the builder is stating penalty clause and wants me to pay penalty. Who is responsible for this penalty?
Dr Fawaz Baig

Dear Sir,
I Syed Javed Naeem is a customer of Axis Bank,Vashi Branch,account no.[protected].
I had used my debit card today at 5:47 am, in the atm of jankalyan nagar,malad,west,after I took my cash and slip,I forgot to take my card back,after few minutes when I went back to the atm,the security guard over told me,that it must have got captured in the machine,I called the customer care,who blocked the card and asked me to call the ,the banking dept.after 9'o clock,to get the status of the card,which I did,there customer care executive told me that it will reach to the nearest Axis bank branch,but when I called the Malad S V road branch,they told me to contact home branch,which holds my account.After I request them to atleast find out,the location of the card,whether it will go to the home branch or nearest branch,they agreed half heartedly.
Why can't the customer get a clear location of the card,customer care says something else,branch says something else.
Also my sugggestion is as soon as the captured card comes out of the machine,It should be updated with the customer care department,so that the customer gets to know the real location of the card.
After calling customer care 3-4 times and branch ones,I doesn't have any clue which branch to go to get my Debit card.

Sir,

Axis Bankers had forwarded letter letter demanding Rs. 5349.31 against my Credit Card ,which is not working from last so many months. It is also unfortunate that it does not contain any statement which can justify / certify the amount due from me in the manner like Actual Amount any penalty imposed by the Bankers.

Further the letter issued with a time limit of 07 days with a lien on the saving account with Axis Bank which can never be told or accepted by me as in that case any amount of penalty for which there is confusion / litigation will be recovered with a simple letter as forwarded by bankers. I think this is some thing against the law and cannot be acceptable.

The bankers had debited the same amount of Rs. 5349.13 from my saving account without contacting and now even after forwarding various mails they are not ready to accept my request.

There was a confusion on the part of Bankers for due payment as they use to charge the penalty , interest and late payment charges fro no fault on my side and as such i use to pay only the amount of purchases and due to this the due payment goes on increasing in the record o Bankers .

Thus they had debited the amount which is not at all correct / due from me. Further without giving any intimation they had stopped the Credit card due to this i have been put i miserable situation many times when i tries to make the payment through credit card. due to this i have been forced to stop the payment of negligible amount due from me.

Further even my credit card was not working and stopped by bankers they had charged the late payment charges continuously for Two months along with penalty and Interest.

I had tried to explain the situation to the bankers by writing mail to them on mail Id customer.[protected]@axisbank.com through various mails dated. 18.06.2011 , 20.06.2011 , 27.06.2011 , 28.06.2011 , 02.07.2011 , 06.07.2011 and 11.07.2011 but they are not accepting and are not ready to re credit my saving account after deduction the due balance. hence , please credit my account without any further delay and revalidate my card so that i will not be in miserable position while i am shopping or giving card for hotels payment while i am traveling as done in past without any intimation & let me know accordingly .

Detailed statement is enclosed for your reference please.

Your help is seek for this breach of contract and un necessary lien on my saving account by bankers which is never accepted to any body.

Thanking you,

Mahesh tailor

STATEMENT OF CLARIFICATION FOR CREDIT CARD NO.
Sr.No. Statement period Previous balance Purchases Payment Other Payment / Late payment charges Debit interest Service Tax on interest Total Balance due As per bank Refund on account of Cancellation
1 01.05.10 to 01.06.2010 545 0 555 350 0 0 376.05
2 01.06.10 to 01.07.2010 376.05 1919.99 0 350 37.06 3.82 2722.98
3 01.07.10 to 31.07.2010 2722.98 1999.46 1924 0 91.22 9.4 2484.33
4 31.07.10 to 01.09.2010 2484.33 3199.85 1585 0 102.69 10.58 3428.83 414.73
5 01.09.10 to 01.10.2010 3428.83 341.55 2425 0 78.35 8.07 1431.8 783.72
6 01.10.10 to 01.11.2010 1431.8 813.11 350 0 61.18 6.3 1962.43
7 01.11.10 to 01.12.2010 1962.43 486.9 0 300 61.18 6.3 2391.3
8 01.12.10 to 01.01.2011 2391.3 448.28 845 0 72.71 7.49 2074.78 456.41
9 01.01.11 to 01.02.2011 2074.78 471.66 0 400 77.46 7.98 3073.08
10 01.02.11 to 01.03.2011 3073.08 544.85 0 400 98.34 10.13 4167.6
11 01.03.11 to 01.04.2011 4167.6 0 0 400 129.32 13.32 4751.44
12 01.04.11 to 30.04.2011 4751.44 0 0 400 142.04 14.63 5349.31

TOTAL 10225.65 7684 2600 951.55 98.02 1654.86


SUMMARY
TOTAL PURCHASES 10225.65
TOTAL PAYMENT 7684.00
REFUND ADJUSTED 1654.86
PAYEMNT DUE 886.79
LATE PAYEMNT CHARGES 2600.00
DEBIT CHARGES 951.55
SERVICE TAX ON DEBIT CHARGES 98.02

Respected, sir / madam

I am SAJI JAIN and my card number is- [protected] & A/C No.- [protected]. I m not able any type of online transaction on internet and also not registering on verified by visa on axis bank site then showing message is YOUR CARD IS BLOCKED.

so please find this problem and suggest me,




THANKS & REGARDS
SAJI JAIN
MANAPPURAM FINANCE
[protected]

TO WHOM IT MAY CONCERN

Sir/ Madam,
On 08.07.2011 at about 16.36 P.M., I went to an ATM Counter of Axis Bank ( at Industrial Estate Rd, Patna) to withdarw cash of Rs.10000.00. The payment was declined, but the balance inquiry is showing debit of Rs. 10000.00. I tried to contact the nearest Axis Bank branch at Boring Rd, Patna, but it was closed then. My SBI ATM Card is Issued by SBI Motihari Bazar Branch. So I cannot contact in right now. Kindly look into the matter. My A/C & Transaction Details are given below.

Thanks
AMIT ALOK
(Sub Editor, Dainik Jagran, Patna.)
Permanent Address : Geeta Sadan, Baluatal Chandmari, Subhash Colony. Motihari- 845401, Bihar.
___________________________

MY ACCOUNT DETAILS :
A/C Holder : Amit Alok
A/C #[protected]
Branch : SBI, Motihari Bazar (Motihari, Bihar)
Card No. :[protected]

MY TRANSACTION DETAILS AT AXIS BANK ATM :
ATM : Axis Bank (ATM I/D : S1AC3872)
Address : Industrial Estate Road, Patna.
Date of Operation : 08.07.2011
Time of operation (as recorded by Axis Bank ATM) : 16.36 P.M.
Operation Record No. 5483
Result of Operation : Transaction Declined. Unable to prosses.
ATM Card used in Operation : SBI ATM CARD (Card No. :[protected]

Iam facing CIBIL problem because of Axis bank Personal Loan . I had availed two loans bearing A/c #[protected] & [protected]. Both the loans has been closed by paying full amount but CIBIL report says current Balance of Rs. 55642 and Rs 42,771 respectively.


1 I called up Axis bank customer care and they had given me 4 numbers of chennai Personal Loan department and asked me to write mail to surajkumar.[protected]@axisbank.com,cmt.[protected]@axisbank.com

2. I had tried to call them many times for many days and response is nil

3. After wring many mail also no one responded

Please let me out in fixing this issue

Thanking You,

Regards,

MKB