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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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C
Complainant47819
from Bengaluru, Karnataka
Aug 9, 2011
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This is in relation to one of the Axis Bank Power Home Loans that I have applied for a Site that I have picked up from the Builders (Galaxy Projects - Rajalakshmi Builders), Bangalore, Karnataka
Axis Bank is affiliated to provide loans for this property, all seemed well until the process of the loan (with as usual issues with documents requirement that the bank comes up every day) was carried out by the Bank. But once the loan was sanctioned and the processing fee debited out of my account (Cheque provided at the initial logging of the loan documents), the bank now is wanting 5 blank cheques to disburse the DD amount to the builders, Galaxy - Rajalakshmi builders are supporting the bank as well. The interesting part is not the Bank asking for blank cheques for security but they are denying to provide any written request to obtain so as well as not agreeing to provide an acknowledgment for the blank cheques. Something is really fishy here as usually the banks across promote not to provide any blank cheques to anyone in any form whatsoever. If I inisist to get a written request or acknowledgement the bank is threating that the loan will be rejected. Please help here as this is a malpractice as well as illegal requirement that the bank is trying to posses.

Regards
Aug 13, 2020
Complaint marked as Resolved 
It is natural for the bank to ask for few cheques for their safety ( even though ECS is opted ). But it should not be a blank cheque. Rather it should be in the name of the bank and also, it can be written in the bottom ( in the open space near where you sign ), as "Not more the xxxxx amount " where xxxxx is the principal amount.
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    Bhavsar Haresh
    from Mumbai, Maharashtra
    Aug 8, 2011
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    Address: Ahmedabad, Gujarat

    I have taken Home loan from AXIS BANK LTD on Dtd[protected] for 25 years.

    I have received Loan statement from the bank showing the Installments period[protected] to[protected]. That means the loan installment has been increased to 52 years. I do not understand how the installment has been increased for 52 year. I have called many places but no one is answering.

    My Loan A/c no. is PHR[protected]

    Please help me to get the answer from the bank.


    Thanks & Regards,
    Bhavsar Haresh
    Aug 13, 2020
    Complaint marked as Resolved 

    Axis Bank — HOUSING LOAN TENURE

    I HAVE SIGNED AGREEMENT FOR 20 YEARS HOUSING LOAN. BUT I RECEIVED LOAN
    STATEMENT (SOA) BALANCE TENURE IS 700 MONTHS (58 YEARS) AND NET PAYABLE
    REF. 47 LACS. (ACTUAL LOAN TAKEN 7.96 LAC)


    PLEASE HELP ME.
    Dear Camituti

    i'll recommend you to highlight this issue by reaching to the local newspapers and getting this matter published so that people like you who may not be able to speak or facing the same problem may come up or you can also take the help of Jaago Grahak Jaago sangathan by mailing them or by calling at the toll free no.
    When you had took the loan interest rates must be around 8-8.75% but now interest rates have gone upto 10.25%. so either you need to increase the emi amount or bank will increase the loan tenure.

    This is quite common and almost every bank does it. Some banks strictly ask customers to increase the emi amount not tenure.

    If interest rates will come down then tenure or emi will also come down.
    I do understand the your logic. The interest has increased 8.5 to 10.5 that means just 2%. The 2% will effect from 20 year to 52 year? Something is wrong in the calcualtion. Please provide your calculation.
    yes its that 2% which is causing all this problem...check this out..put your approx principal, current emi and
    interest rate and see the tenure...then try to increase the emi and see the impact on loan tenure...

    enjoy the fun :)

    http://www.bankbazaar.com/finance-tools/loan-repayment-tenure-calculator.html
    I am not enjoing. Kindly send the new calculation details.
    Get a new repayment schedule from axis bank.

    when you had initially taken the loan, at that time emi design was like that you will pay interest and over it some 2-3K on principal. if you follow this schedule then loan will be over by 25 years.

    Now interest has gone up but you are paying the same emi so each month very less money is going to your principal...may be just some 600-700 rs instead of 2-3k causing tenure to rise.

    use simple interest calculation principal * interest * time

    remember right now loan amount is huge so by changing interest of 1-2% it increase upto 2% per month.

    Let me know if you want more

    use this..
    http://www.loanwala.com/calculators/amortization.html
    first put your loan duration as 25 yrs and old interest rate...then put same interest rate
    you will see how it automatically change emi to keep tenure same 25 years...
    finally generate for 52 years...

    let me know if you have more questions...simple solution of current problem is either increase the emi or do a part payment of 50k or 1L.
    I would like to go same duration so please let me know the new EMI. Also kindly send required documentation do for the same.
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      R
      ruvi
      from Bengaluru, Karnataka
      Aug 8, 2011
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      Address: Dimapur, Nagaland

      Axis Bank
      Card blocked
      Sir/Madam
      My Axis debit card was blocked on 20/7/2011 as per my complaint of it been lost. I have found the card back.Therefore kindly activate my card again. thanking you.
      Name- Ruvi Chishi
      Ac no- [protected]
      customer ID no[protected]
      Card no- [protected].
      Aug 13, 2020
      Complaint marked as Resolved 
      Dear Sir,
      My card is blocked while registering with air india for tickets. While entering it was asked to put CVV2 No. what is the CVV2 number. Kindly activate my card. This is the first time I am using a card for the said purpose
      Dear sir,


      My card is blocked while taking tickets for movie after that i tride to withdrawn cash from ATM its showing me your card is blocked my card no[protected] and its of sakinaka andheri branch.
      Kindly look in to he matter as i can't do my important transactions.
      hoping for best results.

      Regards,
      Peter.
      Dear sir,
      My card is blocked while doing the transaction, i tride to withdrawn cash from ATM its showing me your card is blocked my a/c no:: - [protected] and its of pune, kalyaninagar axis bank this is the salaried a/c of tata company.
      my con no::[protected]

      Kindly look in to he matter as i can't do my important transactions.
      hoping for best results.


      Regards,
      amrut limkar
      dear sir/madam

      my card number is [protected], it has been blocked when i enterd wrong password when i was doing online recharge of my airtel number.
      pls do the favour
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        B
        bhask
        from Chennai, Tamil Nadu
        Aug 7, 2011
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        Address: Tamil Nadu

        I had made an online transfer for a sum of Rs. 2,20,000/- from my account maintained with SBI to the account maintained in AXIS Bank T.Nagar branch on 02/08/2011. While making the online transfer I had mentioned payee’s name incorrectly . The amount has not yet been transferred to the account or been reverted back to my account due to name mismatch. No action has been taken by SBI or AXIS so far. When questioned no proper answer is given. I had emailed almost everyone in axis bank. It is very frustrating when online payment goes missing.

        Regards,
        TDS Bhaskar.
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          M
          Manoj Rocking
          from Mumbai, Maharashtra
          Aug 6, 2011
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          Address: Thane, Maharashtra

          Dear Sir,

          I create salary account in Axis Bank in branch U183.
          I received ATM pin and i Connect passwords.
          But I did not received welcome kit and ATM card.
          What should I do?

          Thanks,
          Manoj Bhopi
          [protected]@gmail.com

          AXIS Bank Kit — Not received

          Dear sir

          My name is Inderjeet Singh and my house address is 620, jaroda gate jesico colony jagadhri . I didnot received my Bank tool kit of Axis Bank , My bill no is EM[protected]IN. Bank has dispatched on 10-april -2010. pls look this matter urgently.

          Thanks

          Inder jeet Singh

          [protected]
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            A
            arindum
            from Delhi, Delhi
            Aug 6, 2011
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            Address: Chandigarh, Chandigarh

            Dear Sir/madam,
            This is to bring to your kind notice that i had already filed a complaint regarding my blocked internet banking user id and requested to get it enabled. After speaking to the concerned person i was ensured that the id would get enabled within 2 days. but till the date it has not been activated and the internet banking officers are showing a careless and irresponsible attitude towards my complaint. My complaint reference no. is 5312130. i am feeling that this banking company is just unaccountable and careless and turn a deaf ear towards their customer complains once they associate with them.

            So i request you to kindly do the needful.

            Thank you
            AXIS BANK IS FRAUD AND THE EMPLOYEES OF THIS BANK ARE CON.
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              S
              sandeep_130012
              from Pune, Maharashtra
              Aug 2, 2011
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              Address: Andhra Pradesh

              Hello,

              i HAVE ACCOUNT IN AXIS BANK [protected] ON THE BASIS OF FD I HAD APPLIED FOR A CREDIT CARD ALMOST 2 WEEKS AGO AND THE PERSON CONCERNED WITH CREDIT CARD ONLY MET AND TALKED ME ONCE AFTER THAT HE NEVER PICKED MY CALL AND NOW I GOT MESSAGE THAT APPLICATION DECLINED FOR CREDIT CARD BUT THE PERSON IS STILL NOT HELPING IN THE BRANCH THE PEOPLE SAY THAT THEY ARE THE ONLY PERSON WHO CAN HELP NOW WHAT SHOULD I DO? I DID THIS FD FOR CREDIT CARD AND AFTER ASKING EVERY CRITERIA FOR THE CC I DID IT
              Aug 13, 2020
              Complaint marked as Resolved 
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                rahul5188
                from Noida, Uttar Pradesh
                Aug 1, 2011
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                Address: Delhi

                i have already intimate your branch but from your company i have not received any type feedback.
                my share certificate has lost by me and i would like to reissue that certificate folio no. - uti023801.
                Bhagat ram f- 8 jamna aptt. sector - 9 rohini 110085, phone no. - [protected], e mail id - [protected]@yahoo.in.
                please send me what documents required as early as possible .
                i am very disappoint from your company service i[censored] will not resolve my problem than i will take
                a strick step against your company
                Aug 13, 2020
                Complaint marked as Resolved 
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                  bhaskar218
                  from Bengaluru, Karnataka
                  Aug 1, 2011
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                  Address: Bangalore, Karnataka

                  Hi,

                  I am holding an AXIS Bank Credit Card [VISA] (Card No: [protected]) which got expired last year.

                  I was working outside India in last 2 years and not using this card. Also, I was not receiving any statements by mail so couldn't see this statement in time.

                  But my surprise, when I came back, saw the statement which indicated that I have made a transaction on 5th July, 2010 with transaction base currency as GBP and transaction amount as GBP 23.46.

                  In addition to the above transaction amount, lot of charges have been applied as the above said amount is not paid back and the total outstanding amount came to INR 6172.51 today.

                  Transaction dispute details:

                  Transaction Date: 5th july 2010
                  Transaction Amount: GBP 23.46 pounds (INR 1731.30)
                  Transaction Location: Dominos Pizza, Rotherham (UK)

                  I was never been to the location mentioned above.

                  I raised this issue with Axis Bank and got the response as below:

                  "We wish to inform you that, as per visa regulations disputed transaction is beyond timeframe to initiate any dispute with acquiring bank. Hence, we regret our inability to process your request for the said disputed transaction."

                  Please let me know the way to resolve this issue.

                  Thanks,
                  Bhaskar
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    L
                    lovingazmee
                    from Lucknow, Uttar Pradesh
                    Aug 1, 2011
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                    Address: Lucknow, Uttar Pradesh

                    Hello,
                    I Am axis bank credit card user my cradit card number is [protected] 2 months ago my payment was due 19540/- Rs which i have cleared after that i have applied loan from BAJAJ finance on 8th june After taking documents they told me loan can not b approved due to you name is in CIBIL Reason Overdue Payment For credit Card i have called axis coustomer care they told me that its bank plicy i said ok then it must remove from cibil as now there is no overdue on my card i have asked for cibil statement they said they will send on email till yet i didnt get any email regarding statement now i ahve applied again for loan from bajaj still same they told me that name is in CIBIL due to Credit Card Overdue on saturday i called costomer care they told me system's are down we will arrange call back i didnt get any call back yet though i have called again now again they are giving explanation no answer from them why my name is in CIBIL they told me to keep on hold We will Transfer Call To Our Superviser But After Few MIn ON Hold Call Disconected From Their Side Now Tell Me Who Is Responsible For MY Loss In Buissness CIBIL OR AXIS BANK 2 Billing Cycles Gone But They Didnt Remove My Name From CIBIL Yet? And NO Answer From Them Tell Me What Should I Do Now Should I Move For Legal Process ? Or They Remove My Name From CIBIL
                    S.Azeem Abbas Rizvi
                    Ph-[protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      rahul5188
                      from Noida, Uttar Pradesh
                      Jul 31, 2011
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                      Address: New Delhi, Delhi

                      Dear sir,


                      I Bhagat ram s/o Kundan Lal r/o - flat no. - 8 famna aptt. sector - 9 Rohini Delhi - 110085 have lost my share certificate of axis bank folio no. UTI - 023801 . I have already intimate already 2 times before sending of this mail. i have two problems


                      1. loss of share certificate
                      2. loss of dividend year[protected]


                      But from your reply you have mentioned only about loss of dividend year[protected] .
                      so please i humble request to you please send me the necessary documents required to reissue the share certificate. u can mail the papers required tomy mail id

                      [protected]@yahoo.in
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        pawan.k.123
                        from Gurgaon, Haryana
                        Jul 27, 2011
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                        Address: Delhi

                        Dear Sir/Madam,

                        In month of June ,I have submitted my Axis Bank credit card (Card No-[protected]) payment on 10th of June in morning & same should be credited in card account on or before 14th June,but cheque was not credited in my card account .I have logged complin with bank on 16th June that payment not credited .After my complain payment was credited on 20th June.There was 10 day delay from bank end.Due to this delay, bank is charging late fees.To reverse the late fees I have logged the complain with bank & bank has rejected my request.Again I have logged the request with Bank to cancel my credit card but bank has rejected that request again.Agin bank is charging late fees in month of July.
                        Please help to get revrse approx 650/- rs late fees on credit card or cancellation of credit card.


                        Regards,
                        Pawan Kumar
                        [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          mukherjeeaniruddha
                          from Mumbai, Maharashtra
                          Jul 26, 2011
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                          Address: West Bengal

                          I have been requesting the credit card division for a settlement of account for the last one year but have been rebuked and abused instead by the banking staff. In addition to these I have been made false claims by certain so-called banking staffs with false assurances to settle my account but of no help. Since I have pressed for settlement I have been receiving irregular bill statement.
                          I wish to be relieved of these trauma as it is telling upon my mental and physical health.
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            Nilesh Kabra
                            from Pune, Maharashtra
                            Jul 26, 2011
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                            Address: Pune, Maharashtra

                            Sir,

                            I have home loan A/c No.[protected] from Axis Bank.

                            Axis bank has not communicated me any change in my EMI

                            and accepting my old EMI which is covering only their interest

                            and my principal amount is not going to deduct.

                            When i called to them at Bhandarkar Road Pune branch and ask

                            that why u have not inform me the change in EMI ? So their executive

                            says its ur duty to come here and ask about EMI. Is it the procedure?

                            I have got loss of interest and mental harasment due to all of this.

                            Actuallly they have to inform the change in EMI.

                            I'm also sending them notice through my advocate.

                            You are requested to ask them about this.

                            Regards,

                            Nilesh Kabra
                            Pune
                            [protected]
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                              UMESHKP63
                              from Mumbai, Maharashtra
                              Jul 21, 2011
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                              Address: Mumbai Suburban, Maharashtra

                              Dear Sir,
                              I have taken home loan from Axis Bank . My sanctioned loan was around 50 lakhs. However , I took only 38.6 lakhs. They are charging EMI on 50 lakhs since october 2010.

                              Current outstanding is Rs 3625326 as on 4th July 2011. I am requesting them to reschedule the EMI as on current outstanding. I have requested them on 7th July in writting . However still they are forcing me to pay EMI on Rs 50 lakhs, which is difficult for me.

                              Services to home loan customer is very poor. They have only one branch in Fort and they ask to submit the document their, which make highly uncomfortable. It delay in processing of papers and cost customers in delay payment charges and interest.

                              AXIS bank agent M/s Vividh Finance Vashi, promised excellent services in beginning, while applying for loan. Now, even for small formalities, we have to go to AXS Bank Fort office, where customers have to wait for hours.

                              Your urgent action will help us from such harrasement.


                              Regards,

                              Umesh Pandey
                              Nerul, Navi Mumbai
                              Email: [protected]@gmail.com
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                Jayesh Banker
                                from Ahmedabad, Gujarat
                                Jul 21, 2011
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                                Address: Ahmedabad, Gujarat

                                I have tried to pay my Airtel mobile bill of Rs 476.72 from airtel site on 08th July 2011. During transaction I get redirected from Airtel site to axis bank net banking login. Here I logged in and entered necessary information and transaction password I received on my mobile number but after that when I pressed VALIDATE button, I got error page and not get back to Airtel site. When I checked account balance, I found that 476.72 Rs has been deducted but till date my mobile bill has not been paid. payment id for this transaction is 29862654.

                                I have sent mail for this matter to Axis bank customer care but didn't receive any reply.
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                                  amit.towaoptics
                                  from Indore, Madhya Pradesh
                                  Jul 20, 2011
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                                  Resolved

                                  Address: Delhi

                                  I am Amit Gupta. I received AXIS Bank iConnect Internet banking passwords on 20 july, 2011. Two passwords are given. Please let me know how to use those 2 passwords. and register myself or the frst time.
                                  Thanyou
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  dear sir
                                  i have account with axis bank .also i have internet banking facility. i am trying to register for netsecure. (without net secure can not use any online transections) always coming error page. i informed to all of the banking customer support personnals but no action was taken only this bank is very worst service in the banking sector i advise to everybody dont keep account with axis bank .nobody will response for your problems
                                  have account with axis bank .also i have internet banking facility. i am trying to register for netsecure. (without net secure can not use any online transections) always coming error page
                                  Dear sir,

                                  I have account with axis bank .also i have internet banking facility. i am trying to register my self to change the password but there is a problem ( invalid credentials ). What is that. PLz suggest . My ID is[protected].
                                  I have following account in your bank :-

                                  (a) Salary account (DSP) No - [protected].

                                  (b) NRI Account No - [protected]

                                  (c) Customer ID No[protected]

                                  May I request you for activation of my account for online netbanking. Please send my password and username /ID for net banking, as i have sent a i-connect form lot of time but no action taken by your bank till now. May i again request for action of my bank account for online netbanking at the earliest. I shall be highly appreciated to you for this act of kindness
                                  Hu
                                  I am sarwar shamim I received Axis bank iconect internet banking paassword on 25 aug 2012.Two password are given.Please let me know how to use two password.And register myself or first time.

                                  Thanyou.
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                                    kandasamy2011
                                    Jul 15, 2011
                                    Resolved
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                                    Resolved

                                    Address: Viluppuram, Tamil Nadu

                                    From,
                                    R.Loganayaki,
                                    50/36, Shanmugaperuman street,
                                    Keelperumbakkam,
                                    Villupuram.

                                    Dear sir,

                                    My son R. Shanthakumar was worked in police department as Police in villupuram District.( Police no. 1863 ).He had a savings account in Axis bank, Vliiupuram ( Account no:4670101 [protected] He operated this account as his salary account and he got his salary through this account. He also used a Golden ATM card which is given by the bank. My son unexpectedly met an accident and expired on 1 st July 2009.
                                    I approached the bank to withdraw my son’s balance and close the account; they said Because of gold card user he is eligible for the death claim insurance of Rs. 5 lakhs. They verified my son’s account and issued application form for the claim. I filled the application and attached all the required certificates which they asked. On October 2009 bank people came from Chennai to my home and verified all the details and they said I will get the claim amount within a month,
                                    Afterwards I have not received any information from the bank. I went to the bank several times they said my application was forwarded to Bombay and your claim amount will come to my house. After one year I have not received any information from the bank and I also tried to meet the branch manager the Asst. manager Mr . kannan was not allowing to meet him. We also send one registered letter explaining the above details on 30.07.2010. But till now I have not received any answer from the bank,
                                    I am an aged women and I unable to continuously go to the bank and also I very much upset on my son’s death. So I request you to kindly consider the issue and help me to get the insurance amount from the bank.
                                    Thanking you and expecting your valuable reply.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    REMINDER

                                    Subject: Complain regarding the debit card claim # [protected]

                                    To,
                                    The Branch Head,
                                    Axis Bank,
                                    Dlf Gurgaon Branch

                                    I Pakhee Tyagi is a bereaved widow of Late Shri Ashutosh Tyagi, who was an account holder with your bank having account number
                                    [protected] and holding an Axis Bank priority debit card bearing number [protected].

                                    Ashutosh met with a car crash and lost his life on the 17th of February, 2017, I even lost my father in the same car crash. Ever since that day we have till date not able to come to terms with the sudden loss. Our daughter is just 11 yrs old and everyday is a struggle for me to help her lead a normal life. Financial issues are o[censored]tmost concern, My husband being the only bread earner, the tragedy has hit us both emotionally and financially.

                                    His debit card carries a claim of Rs 5 lacs, which at this juncture is a huge amount for me. I submitted all the required documents to Ms.Sheenam Pahwa who is AVP Operations head with your branch on 9th of May 2017. I was assured that the claim would come soon and the maximum limit is 90 days from the date of the submission of the documents. I started random follow up with her after a month. She directed me to Mr. Gaurav Arora from the same branch. Unending assurances from his side started fading into numerous excuses. He is being way too unprofessional as far as this case is concerned.

                                    Now from last one month he has been saying that the Insurance Company is not responding and is not reverting his phone calls and I should call them, I am really shocked to hear such statements. Why am i supposed to follow up with the Insurance Company. This is what Axis Bank does with the clients. I was not expecting such an unprofessional and unethical attitude from a bank with such high repute. It has left me with only grief and anger. I am helpless as I don't know whom to approach now. I am sending this mail hoping that some ethics and empathy is still left.

                                    Waiting for some response.

                                    Pakhee Tyagi
                                    W/o Late Shri Ashutosh Tyagi
                                    [protected]
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                                      kamal37
                                      Jul 15, 2011
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                                      Address: South West Delhi, Delhi

                                      This has reference to my several communications, written and verbal (through Call centre; Bank official) but all in vain. I am last reminding you to credit my aforesaid Savings Bank account with an amount of Rs. 800.00 so charged while issuing One Touch Device bearing SL NO [protected]/ BN: 0780022. The device was returned duly on 04/11/2009 to the branch and acceptance received under seal and signature (copy attached).
                                      The request was put forth for Net Secure Authentication while doing transaction through Axis Bank web portal, which is free of charge, whereas, the Branch has issued One Touch Device and charged an amount of Rs. 800.00 (Rupees Eight Hundred only). I feel it is misunderstanding at the branch level. Moreover, the branch is sleeping even after return of the device and not reversing the amount so debited (copy attached highlighting the transaction).
                                      This is my earnest request to rectify credit my Saving Bank A/C with an amount of Rs. 800.00 + Interest for 19 months to saving account and register myself for NET SECURE ENABELLED TRANSACTION. My Mobile no [protected] shall be updated for NETSECURE PASSWORD.
                                      Aug 26, 2019
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Jul 26, 2019
                                      Axis Bank Customer Care's response
                                      Hi, we are here to help! We request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/issues/RetailIB-NetSecureCode.aspx to get more details on the topic. Regards, Team Axis Bank.
                                      Axis bank Cheating their customer.
                                      Axis Bank Customer Care's response, Jul 26, 2019
                                      Verified Support
                                      Hi, sorry for the inconvenience. Please provide us with details of your concern via DM and we will get back to you shortly.
                                      Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                        vasanthk
                                        Jul 14, 2011
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                                        Address: Tiruvallur, Tamil Nadu

                                        Hi There

                                        I Tried to log on to net banking using my one touch device, but i couldn't, and i got an error message says System temporarily not avaliable, hence i have uninstalled Java JRE latest version and installed version 21(steps mentioned on the same web page ), but still i am unable to log on, the page is only loading and nothing is happening after that, attached is the error message i got even after i installed the java version 21, kindly help me to fix this issue at the earliest

                                        Regards
                                        Vasanth.D
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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