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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
Complaints 12999
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6561
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Axis Bank reviews & complaints page 62

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N
Nandakrishna M S
from Thrissur, Kerala
Feb 4, 2022
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Not able to do online transaction with debit card

Iam having difficulty in buying products through axis bank debit card online. Whenever i click buy and the page starts connecting to bank page it says "your mobile number is not updated with us for online transcation " i activated my axis account 2 days ago and is using a virtual debit card i i hope you will help me out...
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Dharani gokul
Feb 4, 2022
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Address: Saibaba colony axis bank

I have a complaint that there is no proper response to the customers in the office and I have been waiting for a while and the staff refused to meet and she attended other customers and I told my presence to the security overthere but also she refused to meet.
Mar 12, 2022
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2022
Axis Bank Customer Care's response
Hi, we are open to help you. Please provide us with details of your concern along with your contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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    thanu mari
    Feb 4, 2022
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    Address: Thanuja.N Directorate of Industries & Commerce, Khanija Bhavan, South wing, Ground floor, Bangalore=560001 Contact No. 7090547495

    Dear sir,

    I am Thanuja.N from Bangalore, actually My axis bank credit card shipment tracking no. [protected] is return due to i'm not available in mentioned delivery address. Please delivered the above shipment no.in my office address. Kindly below address for your delivery purpose.
    Address:
    Thanuja.N
    Directorate of Industries & Commerce,
    Khanija Bhavan, South wing, Ground floor,
    Bangalore=560001
    Contact No. [protected]
    Mar 11, 2022
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 05, 2022
    Axis Bank Customer Care's response
    Hi, we wish to inform you that the credit card can be delivered at the registered mailing address only. Further, we request you to refer to the following link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-UpdatePersonaldetails-address.aspx if you wish to update the address and post which you may contact our Phone Banking team to place a card re-dispatch request. Regards, Team Axis Bank.
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      M
      Moinkhankhan
      Feb 4, 2022
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      Address: Faridabad Alampur

      I am trying is flite ticket payment is deduct but ticket is not confirmed train is transjection failed Yatra.com not received the payments
      Axis Bank customer support has been notified about the posted complaint.
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        S
        Sourabh Kathuria
        from Delhi, Delhi
        Feb 4, 2022
        Resolved
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        Invalid User Credentials error on regeistering for credit card
        Jul 30, 2023
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
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          R
          R Vimal
          from Navi Mumbai, Maharashtra
          Feb 3, 2022
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          Fake loan account

          In my CIBIL report I see a personal loan of ₹ 1500 from Axis Bank which I never took. I had written to them. Since more than a month they are doing timepass asking for complete cibil report etc!!. I have provided them the fake loan account they have created in my name... Still no use. They are not closing it.
          Loan account number: DPAFC[protected]A.
          Date opened showing as[protected].
          And date reported[protected]
          Kindly...
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          Ashish Sahota
          Feb 3, 2022
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          Address: Plot no 49, Sambhaji nagar, Sambhaji nagar, Sambhaji nagar, Sambhaji nagar

          I received my envelope with the pin of credit card but i didn't receive my physical credit card
          Mar 11, 2022
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 04, 2022
          Axis Bank Customer Care's response
          Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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            H
            HHarsh Maheta
            Feb 2, 2022
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            As already shared that due to lost of job and not having any fund currently that's the reason that I am not in condition to pay my credit card ending with 6496 bill as its outstanding is 30K but due to shortage of fund and jobless I told to MR. Asim das of Axis bank that please support me so they provide me the settlement of 20K but as I told that not having fund so I need some time to arrange my Fund but axis bank is not giving support in that now its request please help me in this I make sure that by 20th FEB or before that I will clear my all payment on my card so its request please forward this matter to Axis bank as due to jobless still I make sure i will clear my due by that date.

            Contact Person - Mr. Asim Das - [protected]
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 04, 2022
            Axis Bank Customer Care's response
            Hi, we are open to help you! Please share with us your registered contact number along with the snapshot/screenshot of the settlement letter and we will get back at the earliest. Regards, Team Axis Bank.
            Feb 07, 2022
            Updated by HHarsh Maheta
            Register Number is [protected] and there was no settlement letter provided to me
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              M
              MuthulakshmiGovindaraj
              from Chennai, Tamil Nadu
              Feb 2, 2022
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              Resolved

              I tried to withdraw 20000 from Axis atm on 12.01.2022. cash is not dispensed from ATM but money debited from my account.

              Customer ID:[protected]
              withdrawal date: 12.01.2022
              withdrawal amount: 20000

              Raised complaint on the same day with axis bank. but still money not credited to my account.
              Mar 10, 2022
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 04, 2022
              Axis Bank Customer Care's response
              Hi, we wish to inform you that your concern via service request number SAK[protected] is under process and you shall be responded shortly. Regards, Team Axis Bank.
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                R
                Rohit Kumar Tiwary
                Feb 2, 2022
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                Address: Raipur, Chhattisgarh

                I am out of india and my brother is chasing axis bank branches from past 4 week for my loan foreclose but they are unable to provide any solution. after this foreclose I am going to close my account too because this kind of pathetic services I can't tolerate.
                Axis Bank customer support has been notified about the posted complaint.
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                  S
                  Sandhyach03
                  from Lucknow, Uttar Pradesh
                  Feb 2, 2022
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                  I have not applied for new DC debit card but debit card automatically issued and amount for that also debited from my account
                  Axis Bank customer support has been notified about the posted complaint.
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                    S
                    saurab sharma
                    Feb 2, 2022
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                    Address: Vill Shankargarhi bajna mathura u.p

                    I recharge my axis Bank fast tag and dudect 5045 rs and recharge not sussfull so plz refund my money
                    +1 photos
                    Axis Bank customer support has been notified about the posted complaint.
                    Hi Saurab, we request you to share your concerns with us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
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                      H
                      Himangshu Shekhar Das
                      Feb 1, 2022
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                      Hi,

                      I received a a message saying "Debit
                      INR 2.30 A/c no. XX7110
                      PTL/SCG.VISA.POS/30.01.22/BHAIRAB FUEL S"

                      I don't know for what reason they're charging individually for each transaction. If that's the case then why I am paying charges for the card annually. These are hidden charges and we're being robbed. I need my money back with proper justification.
                      Axis Bank customer support has been notified about the posted complaint.
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                        J
                        jagan.m12013
                        Feb 1, 2022
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                        Address: Bangalore

                        Hi Team,

                        I am using axis bank and there are many charges are applying. Currently my account balance is -1386.49rs so that i can't use the account. I don't know why these penalty charges are done. Please waiver off my negative balance so that i can use the axis account further.

                        Reg Mob: [protected]
                        Account No : [protected]

                        Thanks & Regards,
                        Ramesh R
                        Axis Bank customer support has been notified about the posted complaint.
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                          P
                          priyankaSarath
                          from Visakhapatnam, Andhra Pradesh
                          Feb 1, 2022
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                          Resolved

                          Address: Murali Nagar, plot No: 25 & 26, Door no: 39-11-5, Bank Street, 60FT North road, Visakhapatnam - 530007

                          I have already paid my due amount ( 1319) on before due date. But still deducted some amount from the debit card. Now in debut it is showing minis(-3k above). I not understanding what the reason. some charges were deducted that is fine. But why above 3k?

                          I have raised a issue many time, no one resolved the issue. Day by day amount it deducting from the debit card.

                          Even im unable to open statements which im receiving from the
                          +1 photos
                          Mar 11, 2022
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 02, 2022
                          Axis Bank Customer Care's response
                          Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                            D
                            Dalsingpara
                            Feb 1, 2022
                            Resolved
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                            Resolved

                            Dear Sir

                            I have received a notice from you yesterday nate afternoon on Customer ID merger to be done by 31st Jan'22 .

                            I hope you will agree that it wasn't possible to fo the same even I would been unemployed .

                            So, please approve at least a fortnight time to do the tusk ( processing of Cust ID merger )

                            If my this letter facilitate the process and my full agreement of merging my customer ID, please acknowledge this letter / complaint as my confirmation, please do the same at your earliest.

                            By this time please do not restrict my account operation

                            Regards

                            Mrinal Kanti Ghosh Ray
                            A/c No. [protected] &
                            [protected]
                            Mar 12, 2022
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 02, 2022
                            Axis Bank Customer Care's response
                            Hi, we request you to share with us the screenshot of the notice received for us to assist you. Regards, Team Axis Bank.
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                              A
                              Alan Armstrong
                              Jan 31, 2022
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                              I deposited Rs.5000 Cash using Axis Bank CDM at the end of the transaction I got a message transaction failed your money has been retained by the bank kindly contact your nearest branch so I decided to contact customer care of axis bank and the person told me to wait for 3-4 days for the issue to get resolved and kept bugging me to update my standard debit card to some premium card. I deposited the money cause I had an urgent transfer to make and this is what i got from the bank.
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                                V
                                Venil Reddy
                                from Salem, Tamil Nadu
                                Jan 31, 2022
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                                Invalid User Credentials. on new Credit card
                                Axis Bank customer support has been notified about the posted complaint.
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                                  J
                                  jaspreet singh chawla
                                  Jan 29, 2022
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                                  Axis bank deducted Charges in the amount of 10.03 inr on 23 Jan, 2022 from my account ending in 7690.

                                  When inquired, they mentioned over the email the reason for the charges to be due to SMS Alert service.

                                  I then called the Axis bank customer care (phone banking officer) on 25 Jan 2022 as I had DEACTIVATED the SMS alert service on my account in the year 2019. Customer care/phone banking officer over the phone call confirmed that SMS Alert is NOT ACTIVATED on my account and was surprised to see that these charges were deducted from my account.

                                  I went back to responding and asking Axis bank to do the 10.03 inr amount refund/reversal, but they have been giving excuses in the name of SMS Alert service charges/fee.

                                  As a last resort I am expecting you to help me in this regard as Axis bank is fooling customers like us time and again.

                                  Request you to help me get the refund ASAP. Complaint reference#: 71693605

                                  Below are the account details.
                                  Account/user details
                                  Name- Jaspreet Singh Chawla
                                  Account#- Ending in 7690
                                  Mob#- Ending in 7893
                                  Email- Ending in [protected]@gmail.com

                                  PLEASE NOTE THIS IS NOT ABOUT THE MONEY BUT IT's ABOUT DOING WHAT IS CORRECT/ETHICAL
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 31, 2022
                                  Axis Bank Customer Care's response
                                  Hi, as per service request number 71693605, we wish to inform you that the SMS alert is activated in the system with threshold of Rs. 5000 if the transaction goes up from 5000 customer will receive an SMS alert as well as charges for SMS alert will be debited from the account so these charges are legitimate charges and applicable. Regards, Team Axis Bank.
                                  Jan 31, 2022
                                  Updated by jaspreet singh chawla
                                  I had checked with your phone banking officer and h mentioned to me the SMS alert service iS NOT setup/ NOT activated on my account, and hence I am NOT liable to pay any charges/fee.

                                  I also asked and requested him to DISABLE and STOP this service on my account. He mentioned it's already stopped. I DO NOT WANT this service from you, then why are you forcing me unnecessarily to have this and later dictating it to me that these are legitimate charges when the customer is not opting for these.
                                  I am not sure how many times I need to mention this: DISABLE, DEACTIVATE AND STOP this SMS alert service effective immediately.

                                  And refund the amount ASAP as you enforced it on my account. I DO NOT WANT ANY CHARGEABLE SERVICE ON MY AXIS ACCOUNT ENDING IN 7690.
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                                    T
                                    Tanisha Negi
                                    Jan 29, 2022
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                                    I called on[protected] After inputting all the information it says invalid credentials can’t set pin.
                                    Axis Bank customer support has been notified about the posted complaint.
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