Axis Bank Complaints & Reviews

Hi,
I am Rana Majumder, one of the Axis bank personal account holder from Kolkata with the Account Number XXXXXXXXX233507. On[protected], when I've dropped to your ATM counter for some cash,

there in Mini Statement I found Rs.1, 350.00 have gone from my account which I never spent myself. So, next

day I searched my account online and found it slashed by AXIS BANK it self in the name of 'Consolidated Charges for A/c'.

And there is no details of the charges for which I should be paying. I don't know is it my undesired contribution

for for 'their' Puja Bonus. So I called up my Branch for details. Some lady pick up the phone in a single

ring, I asked her about the charges and as a obvious act she cut off the line without answering me. Then I called

minimum 50 times in that number and again I was amused with the result, because, maximum time it keeps

ringing for someone to pick it up, but some of the calls was received but no one was answering after hearing my

voice. I can understand, who wants to hear harsh words day before the puja. But can anyone tell me why I sld

also be greet like this before my puja holidays. Ok at last a guy pick up the phone and called himself

Vikas (real/unreal), he was in a big hurry, still I asked him, ' I've an account in your branch and today I found

Rs.1, 350.00 is deducted from my account as 'Consolidated Charges for A/c'. So can you tell me what this

'Charges' is or send me a detail of it through e-mail, as I've one endorsed e-mail ID with my account'. He quickly answered me he will surely mail it to me in my email ID and greet me with good bye to cut off the phone (as I told earlier, he was in big hurry). BUT NOW! I was just ASTONISHED and stopped him asking, are you people ANTAR-YAMI or what, how do you will mail me without knowing my mail ID or my account number OR at least, at least My Name. or It may be 'you' have some kind of voice recognition facility.
So next, I provide him with all of my details and request him to send the detail by today only. As a smart CCO he replied he will surely do, as he know it will give him /me some instant relief.

But I knew I will receive nothing by today or tomorrow. But how dare someone take off my money from my account without my consent which I put with you on trust. And I also found, its not only me. Some more of them, with whom 'they' did those DISTRUSTED thing being in a place where all people put their hard work incomes. I need Answer.

Regards

When ever any consumer has any query then every customer contact to customercare (phone no given by you) and consumer believe on the executive's answers. This is the procedure that every innocent consumer follows.
The same process followed by me and I am in trouble. Please look at the matter
MyAxis bankcredit card previous bill (19/4/08 to 20/5/08) amount of Rs 36207.44 that contains 14032.00 rs of balance transfer amount (this amount was not supposed to pay on due date). 21285.00 rs of ICICI Lombard policy (This amount was converted in EMI)
Now in order to get information of bill amount I called to customer care no.and I asked that
"How much amount I have to pay before my payment due date" then he replied me
*"From the total amount (that was 36207.44) deduct balance transfer and EMI amount (that was 14032+21285= 35317) and rest of amount you have to pay"*
I did not satisfied with this answer so a called again and that time other executive answered the same so I calculated according to instruction
36207.44 (Total due amount) - 35317 (sum of balance transfer and EMIamount) = 891. So I paid 891 rs before due date.
I was surprised when I saw this month bill that contain 643.46(interest) & 276 (late fees). So I am not responsible of any extra charges because I could pay more amounts but I followed the instruction given by your executive.
I knew that we need to pay minimum amount specified into bill so same i told at the time of conversation with your executive then he replid that "If the total bill amount changes then minimun amount has to be changed, " then i asked that, ok tell me how much amount i have to pay then he replied that "now u need to pay 5% of 891 rs" after that i paid total amount...

Plese look at this matter or suggest me where i can escalate this issue for if not satisfied with bank

sir,
i am the a/c holder of axis bank, i have withdrawl rs. 17000 on 26/09/2008 from corporation bank atm stated in laxmi nagar (new delhi). the corporation atm show the invalid trasaction, after this transation i am have not recive cash but my a/c has been debited by rs. 17000. i am also complain in axis bank but no action taken by the bank till date.
please give me your priceless suggestion

Balram Aggarwal
[protected]

Hi Sir/Madam,

I am a employee of MTNL Nehru Place and my salary account is in SBI (Acccount no: [protected]) Kalyan Puri. Every month my salary transfers from Axis bank to in my account of SBI kalyan puri. Last month (September) I got the bonus which is Rs 11, 000 from MTNL as per my information. But the problem is about the not credited amount of bonus in my SBI account. I don't know where is the problem and whom to contact in this condition. I am not getting the right information either the Axis bank not got the amount from MTNL or the SBI not got the amount from Axis bank or there is any other problem...

So, plz it is my humble request to help me to short out this problem.

Thanks with Regards
AMARJEET SINGH
NEHRU PLACE
Off: 26292791
Home: 22787293,
Mobile: [protected]

I have an salry account. Now it is 29sept.2008 suddenly 600 rupees deducted from my Acount as consolidated charges for A/c

AXIS BANK is the most irresponsible bank I have ever come accross. I have my Salary Account with this bank. On 10th Sep they transferred Rs. 3000 from my account to some other Account in Tamilnadu. When I asked them they refused to accept the fact that it is their mistake. Later they agreed to it but still said to transfer the amount back they need an underwriting that I have not transferred the amount. I even gave the underwriting and finally got the amount transferred. But then came to know that my Account has been debit frozen. Then again they asked for an application to open up that Debit Freeze. Even after giving application and rigorously following it up as on date also I cannot transact from this Account. My aCc No is [protected] with Axis Bank, Shalimar Bagh, New Delhi. I even followed up with their office at Barakhamba Road but was of no use. As on date also I am striving to withdraw my money from this account.

Sir
I am working in Central Excise Deparment, Lalbaug, Mumbai-12 salaried person and last 4 years i am regular saving account holder of AXIS (UTI) Bank.AXIS Bank has closed ATM centre in lalbaug, oppopsite bharatmata theatre. Due to closed this ATM Centre, lot of saving account holder are disturb for withdrawal of salary cash. When i opened a salary account in 2005, repesentative o[censored]TI representative, we opened a ATM Centre near your office location i.e.lalbaug and gave surety to our department, will not shut the ATM centre in your lalbaug area Near your office location. About 50 saving account holders has opened account in AXIS (UTI) Bank.

So you are requested ask AXIS Bank to reopen ATM Centre in Lalbaug. thanking u

Dear Sir/MAdam

My self Vishwanath Pavin, working in WArtsila India Ltd- A Finland MNC.

I had Applied for Ur Axis Bank Credit card on persistent of your representatives.As a matter of fact all of documents were submitted i.e Address proof, PAN card xerox, credit card statement, etc.

After some verification calls, i was informed that credit card will delivered in 4-6 weeks.
Later i received a letter from axis bank stating that my application has been rejected.

The content of the letter reads like this
"
Thanks for your above said letter. As per the contents you have declined my application for “No Authenticity Verification”.
I do honor your verdict but sorry to say that I am not able to understand your stand because:

• I am Passport holder since 2001 issued by Govt. of India.
• I enjoy credit cards of five financial institutions.

Sir, out of curiosity I shall like to know that without of any authenticity all these things have happened.
MOreever Pls read this Piece of email sent to me on my email id regarding my account.(I dont hold any account with Axis Bank)
Quote
"From: AXIS BANK <[protected]@axisbank.com>
Date: 2008/9/28
Subject: Security Alert!: Transaction Activity in Your Account
To: undisclosed-recipients






Security Alert:

Attention! Your AXIS Online Banking Account has been violated!

Someone with IP Address 81.102.72.19 tried to access your personal account!

In accordance with Axis Online Banking User Agreement and to ensure that
your account has not been compromised, access to your account was limited.

Your account access will remain limited until this issue has been resolved.

Please follow the link below to resolve this problem:
https://www.axisbank.com/security/resolve=acct


Thank You.

Unquote

Please resolve this issue and return my documents

Thanking you in advance.

With Regards

Vishwanath Pavin

Dear Sir,

Sub: Non-receipt of PCC for South Africa
Ref: File no :M 022580 dt 29-Aug-2008

I have applied for PCC on 29-08-08 by paying a fee of Rs.300/- at Passport office, Hyderabad from where I have applied and got my Passport under Tatkal Scheme. At the time of applying for PCC, I was informed by passport official that I should initiate the PCC process from Police Station, Guntur, which is the nearest police stataion and all my pre-passport formalities had been complied with from This station ONLY.

I have coordinated with Guntur police station, and arranged for Police enquiry and necessary report was sent from Local police station on 14.09.08 vide their Courier no CNO/100/SB-pp/DIS/2008 dt 14.09.08 vide Sno 209/209 to passport office. Hyderabd. In fact, I got it done with great difficulty, in view of the traditional, inbuilt obstacles involved in getting the things done through a Police station. But, even after the lapse of 20 days, I have not received my PCC alongwith my Original PAssport, which is with PP authorities, Hyderabad and I am scheduled to leave on 06 th Oct, 2008 to South AFrica and unless I get this PCC, my Journey time may be at stake and my career will hit badly.

In the above context, I request your goodselves look into this issue and arrange for PCC & Passport immediately, to enable me proceed with my Career build or If my personal presence is required to comply with any formalities, I dont hesitate to come to passport office, as my Career is important to me at this point of time. Pl understand the gravity of Situation and do the needful, for which I am greatful to you forever.

Thanking you

Kishore kumar Rampa
[protected]
Guntur

dear sir
i having a pan no.aeopt9147f . and filled a itr for assesment year[protected]
i have lost my itr acknowledegment receipt[protected] . kindly provide duplicate for same.

thanks

prashant tripathi

Dear Sir/Ma'am,
My name is Deepak Kumar Acharya. I am working with ICA INFO TECH PVT LTD. ICA have more then 1000 salary account. My salary account opened in AXIS BANK LTD & account is activate from last 1 year. Axis bank offered me there credit card with 10, 000 Rs limit.Credit card number is "[protected]". I used it many time & also make partial payment for that. But from last 5 month i have not received any statement from Axis bank, so i can know my actual outstanding. I called them 4 to 5 times but they didn't give me response. In this duration I got 1 call from Axis bank regarding payment of credit card, i ask from tele caller please let me know my full outstanding, so i can able to pay my whole outstanding without delay. But she told me "i will let know after 1 hour, there are some problem in system."
But i have not received single call from Axis bank. Suddenly Axis bank deducted my 13922 Rs from my salary account without information, without my knowledge. And i have not given any ECS to Axis bank. If they have any prove that i have given permission to Axis bank then show me.
Presently my account balance is 0 Rs. Whom gave Axis bank this right without customer permission they can deduct amount. After this i called Axis bank then they told me month end is going on that's why we did this activity & apart from that they don't have any answer.
This is shameful action by axis bank.. I want justice. This way is right or not... Please make it hurry i don't have sufficient money to survive with my 6 family members.
Please note down information-
Name-Deepak Kumar Acharya
City- Ahmedabad
Account Number-[protected]
Credit card Number-"[protected]"
Branch- Axis Bank, Naranpura, Ahmedabad
My Mobile Number- [protected], [protected]

I, Mrs. Rosamma Cherian would like to bring the following facts to your knowledge for taking corrective steps at your end :

1. I have given an FD application form duly filled along with a cheque for Rs. 2 Lacs
and other documents on[protected] to your Dewas for a period of 3 years
deposit at an interest rate of 9%. The amount was debited to my account and
credited to your FD account on 0703/2008. Your Dewas Branch people told me
that deposit receipt will be prepared at Mumbai and the same will be received by
me within 3 – 4 days at my residential address.

2. After 8 – 10 days due to non-receipt of the Deposit receipt I contacted your
Dewas Branch and they told me that I will get the same within 2-3 days.
The same reply they were given me upto 10th April, 2008.

3. On 11th April, 2008 they told me that the duly filled FD form was misplaced
somewhere in the Bank and I have to fill up another FD Form. On 11th April, I have
given another FD Form duly filled in along with other details on the assurance
from your Dewas Branch that I will not incur any financial loss.

4. After several follow-up I got the Deposit receipt dated[protected] instead of 07-
03-2008 i.e. the amount debited and credited to your FD account and for 2
years instead of 3 years. On contacting for corrections they told me that for 3
years period I have to fill another FD form and the interest amount for the period
[protected] to[protected] will be deposited in my account.

5. I regret to inform you that yet I have not received the interest amount payable
to me for the period from[protected] to[protected] days) i.e. the dates
between the FD amount credited to your bank and the FD receipt date at the
rate of 9% for Rs. 2 Lacs

6. On enquiring for the same at your Dewas Branch every time they are telling that
the same will be given from their Mumbai Office.
(Contd ….. 2)

:: 2 ::

This is the treatment I received from your Dewas Branch . Is it the correct way for taking care of the Customers by a reputed Bank like you ?


I would now request you to credit the interest amounting to Rs. 1750/-(Rupees One Thousand Seven Hundred Fifty only) for 35 days interest ( for the period between 7-3-08 to 11-4-08 i.e. the difference period the amount credited to FD account and the FD receipt date ) @ 9% for Rs. 2 Lacs to A/c No. [protected] or advise your Dewas Branch to pay the same.

Your kind intervention is solicited to settle the above case because as yet I have not received the interest amount inspite of the assurances of your Dewas Branch nor I am getting any proper reply from them.

An early action in this regard will be highly appreciated.

Thanking you,

Yours faithfully



ROSAMMA CHERIAN

Hi,

DONT EVER TAKE LOAN FROM AXIS BANK.

Not even a sinlge person is responsible to answer a single query for the last 1 week .

Please see the mail below which i send to those :

From: Kumar, A, Anand, AKD2B C
Sent: Monday, September 22, 2008 3:02 PM
To: '[protected]@axisbank.com'
Cc: 'anand kumar'; 'rac.[protected]@axisbank.com'
Subject: Need Explanation & Chargeback
Importance: High


Hi,

I have not received any reply for the below mail.I request you to intervene & sort out my issue.

Thanks & Regards
Anand Kumar
[protected]



[protected][protected][protected][protected]
From: Kumar, A, Anand, AKD2B C
Sent: Friday, September 19, 2008 3:23 PM
To: 'rac.[protected]@axisbank.com'
Cc: 'anand kumar'
Subject: Need Explanation & Chargeback
Importance: High


Hi Riaz,

I am Anand Kumar form Wipro.I have taken a loan from Axis Bank (PP[protected] & my EMI date for every month is 20th.Last month it got dishonored due to lack of funds available, for that i have made an cash payment of 3569/- on 15th of Sep & the receipt no is:15374 through E-NXT Financials Pvt ltd.But when i checked my statement u guys have once again requested for payment on 16th Sep & the same got dishonored, where as my due date is on 20th.Please explain why this has happened?

Because of this i have been charged Rs.200/- for bounce charges & tax charges .I need this amount to be chargeback to my account.Why should i penalize for your mistake.

Hi Sai Rajan,

The customer service in Mumbai is really bad.I have been calling those guys from morning to get a contact number in chennai they gave around 10 numbers in which nothing is responding at last i got your number some how.Thanks for your help in providing the mail id.

PS: Click on 'Reply All'

Thanks& Regards
Anand Kumar
Phone:+[protected]

Hi,

I have applied for Axis bank home loan on 01-Aug-2008 and also I have paid the initial processing fee Rs. 5618/- on the same day through city bank check. I was told that the processing will be done in 15 working days. It's been almost 2 months and still it's not done. Whenever I ask my agent he tells me that it will be done within 10 days, but I never got the actual status. Also my agent told me that the processing fee is 1% and I have to pay 0.5% document changres and also 12.25% tax on the entire amount. It means only the processing fee is 1.5% + 12.25% tax. I have applied for loan of Rs. 2400000/- so I have to pay Rs 40448/- as processing fee only. I have checked on the axis bank site and they have mentioned that the processing fee is 1% and no extra charges. I tried to enquire in the Axis bank but not getting proper information from any branch.
My query is how to get proper status about my loan and also how to know the exact info about the processing fee.

I have opened my account a month back in UTI bank & having account no.[protected]. Local bank ( Kakinada, Andhrapradesh) says that my debit card pin has been posted and delivered but that wa not happend. Even I have sent an e-mail as follows for which there is no response.
my cell.no.[protected]

S S S Srinivasa Rao/MTRL/KKD/NFCL/NAGARJUNA
05/14/2008 09:58 AM
To
[protected]@axisbank.com
cc

Subject
debit card PIN




der sir/madam,

Customer ID:[protected]
A/C.No[protected]

I have received the Visa Debit card but so far I have not received the PIN number. Today I have enquired with our Post man also regarding this. Kindly arrange to send the same to my office address if not posted to my residential address please as I am unable to do any transaction through ATM from last 1month please.

S.S.S.SRINIVASARAO
SR.MANGER- MATERIALS
NAGARJUNA FERTILISERS AND CHEMICALS LTD.
NAGARJUNA ROAD
KAKINADA
EAST GODAVI (DT)

regards
srinivasarao

Dear sir,
In our showroom (Suzuki dealer) the axis bank credit card swiping machine is not working for past three months. We are already give 4 times complaints through phone but till now there is no response. So you take the complaint and do the needful as early as possible.

Our Address:
Win Enterprises Pvt., Ltd.,
Opp to Dr. Mathias Hospital,
K.P Road, Nagercoil-629001.
Ph:[protected].

Thanks with regards,
A. Alwin Jebamony,
(Manager)
For Win Enterprises Pvt., Ltd.,

Dear Sir,
I have taken home loan of 17 lacs from Axis Bank from the branch Delhi RAC. My Home Loan account number is PH[protected] Costumer ID: 61077 Scheme: PH_LNHPG_FLOATIN

My loan was sanctioned vide POWER HOME SANCTION LETTER No. AXIS BANK/LNPHG/LNTOP/AXIS/08/HL/14013/RAC-(Location)/06-07 dated 29 Jan, 2008 and Disbursal Letter Dated 01.03.08 attached herewith along with this mail in which date of disbursement is mentioned 15 Feb. 2008.

As per your sanction letter I got a loan at 10.25% pa by using formula (3.0% below MRR, MRR mentioned in letter is 13.25%).I agreed with this and gave clearance for disbursement. In disbursal letter they mentioned interest rate 10.25%, but neither mentioned the MRR nor formula, so I thought the same formula was used. But now I received the papers recently from Axis bank stating that I got a loan at PLR = 12.75% & Discount 0f 2.5% hence my Rate of interest was 10.25%. Then I talked with bank executives, they explained me that at the time of disbursement MRR was reduced by 0.5% to a value of 12.75%, instead of giving me the benefit of this 0.5% they reduce the discount 2.5 % in place of 3.0% for keeping the interest rate same. But since disbursement they neither informed me about this change by letter nor by phone. And when I asked them about the discrepancy in the discount, they say due to system related issues, the PLR & Variance was wrongly mentioned in the account statement and this will be rectified. But till now they had not rectified that mistake and now they want me to pay an higher EMI or make prepayment at the interest rate i.e 11.25%. So sir kindly look in the matter, and I am also attaching the sanction letter & account statement for your perusal and necessary action.

I am not the only person who is facing this problem, there are 7 more college of mine who is taken the loan from the same bank at same time having the same kind of problem.

Thanking you in anticipation that you will take action and end my apathy.
Regards,


LALIT VARMA
Ph: [protected]

Hi

I had a shock of my life when I saw my credit card statement of my axis card.
They had charged me 10% of interest for my outstanding amount & when I spoke to their customer care they are not able to resolve my problem and are asking me to make the min. payment due & agin call them so that they will take the request & try to reverse my extra interest but again no guaranty that it will happen.

I am planning to go to the consumer court with all the documents & sue them.

Kiran
Bangalore

Dear Sir,

My name is Harish Krishnamoorthy working as a Research Analyst with Interberry Solutions, Cochin. My salary account is through Axis Bank and my customer ID is[protected]. I have applied for a personal loan at Axis Bank, Rajaji Road- Ernakulum on July 22 2008.

This letter is to inform you that, till date I haven’t received a proper communication from the concerned persons from the bank whether they are able to process my loan request or not. For the past one month I’m hearing that they will finalize it in next week- next week. I don’t know how long the bank will take time to process a loan request. If they are unable to process they should have made a reply saying that they are unable to process my request.

There was so much delay in verifying my permanent address and what I learned from banking officials that credit approval also have taken enough time due to their meetings and all. Whether they have official meetings or any other stuff’s. It should never take a big toll of customer’s time.

Moreover, I have gone to the bank couple of times and they just made me wait sitting over there and saying same Ramayana that they will process it next week. Their attitude towards customer is damn bad and they don’t know even how to welcome a customer. Last time I visited the bank was on September 20, 2008. I have also lodged a complaint by mail on 9th of September to their mail id rac.[protected]@axisbank.com.

Hope you will take my complaint seriously and do the needful.
With Regards
Harish Krishnamoorthy
22 September, 2008

I have Salary Account with Axis Bank of Lajpat Nagar, New Delhi vide my A/c no[protected], i have a loan from Centurian Bank Of Punjub for 30 months @ Rs 1552 each, and i was also given 30nos chq to Centurian Bank Of Punjub. But few times chques was dishonoured by the Axis Bank, when my A/c ballance is more than my installment. And also deduct by Axis bank Rs394 each and also claimed Centurian Bank Of Punjub Rs 450/-each. So that pl.help me as early as possible.