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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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Axis Bank reviews & complaints page 82

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S
Sudhaabi
Oct 5, 2021
Resolved
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I cancelled safari suitcase cost of 2199 inr on 25th September but still I didn't receive the refund amount yet. Today they gave reference number for the product 30005412691268204870352 please resolve my problem please
Nov 9, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2021
Axis Bank Customer Care's response
Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Regret the inconvenience caused. Regards, Team Axis Bank.
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    A
    avishek basu mallick
    from Bengaluru, Karnataka
    Oct 5, 2021
    Resolved
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    Resolved

    I had placed an order during the Grab Deals Fest for which I was supposed to receive Rs 5000 in cashback within 90 days of purchase i.e. 4th of July. I had received a confirmation email from you that I will receive my cashback as well.

    It has been more than 90 days and I still haven't received the cashback.

    I had placed my order with the following details - [protected]
    Nov 9, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 09, 2021
    Axis Bank Customer Care's response
    Hi Avishek, we regret any inconvenience caused. We request you to share with us the last 4 digits of the card number you've used while transacting at the Grab Deals platform along with the merchant details and Order ID so that we may check and get back to you at the earliest. Regards, Team Axis Bank
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      Karthik Mohareer
      Oct 5, 2021
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      Resolved

      Hi sir,

      I am taken an open plot in the Hyderabad Tukkuguda area since it was an HMDA plot, there was a bank loan option available, hence I had opted for the loan for an open plot in 2018 with that rate of interest for 8.35 floating, and moving onwards it was changed to 7.75 but currently, my ROI has directly increased to 10.5, when I asked the bank why did they increase the ROI, they are asking me to provide the construction documents such that we can reduce, how come an open plot land can have those documents, for now, I have taken that loan as open land only not for the construction because that was for the investment purpose and to build the home in that area would at least need 5 more years to get developed. Axis bank officials have cheated me on this, can someone please advise on how to proceed with this?
      Nov 22, 2021
      Complaint marked as Resolved 
      Not Resolved
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 08, 2021
      Axis Bank Customer Care's response
      Hi, we request you to visit the Axis Bank Loan Centre and our officials will assist you further in the referred matter. Regards, Team Axis Bank
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        D
        Divya Bs
        Oct 5, 2021
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        I had salary account in the axis bank. After i left the company it got converted as savings account. From 1 year i have not check the account only Recently when i checked the account it is showing the negative balance. I have contacted the nearest branch manager . They are asking me to contact the master branch to resolve the problem. But am staying in different state now. Kindly help me to resolve this problem
        Nov 7, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 05, 2021
        Axis Bank Customer Care's response
        Hi Divya, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
        Hi madam ... I am also facing Same problem... Now what is your complainant status
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          R
          ravurivenugopal
          Oct 5, 2021
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          Resolved

          Hi, I have paid credit card payment from axis bank bill payment option on 30/9/2021 but still not reflecting.

          Amount Rs. 1800
          Transaction date. 30/9/21
          Transaction ID :AXISTXN13382494
          Nov 7, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 05, 2021
          Axis Bank Customer Care's response
          Hi, we request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/sub-issues/sub-issues/Cards-Credit-paymentandstatus-6.aspx for more information on the referred topic. Regards, Team Axis Bank
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            K
            KmKalyani
            Oct 5, 2021
            Resolved
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            Resolved

            Zomato refund not reflecting in my Axis bank account

            I’m writing in regard to a payment processed by Zomato on 04 Oct, 2020 for amount ₹512 which is still not reflecting in my account.
            Sharing the refund reference number.

            Request you to please take verify and process the transaction.

            Account holder name: Kalyani. Kulkarni
            Account number: [protected]
            Refund Reference # [protected]...
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            A
            Amol Nanoskar
            Oct 5, 2021
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            Address: Mumbai

            Bank has also deducted the money from my saving account li

            A deduction of rs 634.46 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

            Please refund it ASAP, what is that deduction for?

            05 oct 2021 brn-pymt-card-[protected] 634.46
            Nov 9, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 09, 2021
            Axis Bank Customer Care's response
            Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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              K
              Kavinkumar_m
              Oct 5, 2021
              Mar 20, 2024
              This thread was updated on Mar 20, 2024
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              Re: Axis bank UTIB0000000 payment

              Hi team,
              I have made a merchant payment via UPI from my HDFC BANK ACCOUNT and money is not deposited into merchant's account.

              I got the details from my bank and amount was deposited into some AXIS BANK ACCOUNT as my merchant UPI is Axis Bank.

              Bank account number:[protected]
              IFSC : UTIB0000000

              Could you please help me in getting the refund to my HDFC Bank account.
              br...
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              A
              asgpana
              from Kolkata, West Bengal
              Oct 4, 2021
              Resolved
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              Resolved

              Ref SB A/c No. [protected]
              Axis Bank, Tollygunge Branch

              This is to inform you that a total of Rs. 236/- has been debited from account on 1st Oct 2021, in two different transactions of Rs. 118/- each.

              It may be noted that I have not done these transactions and also totally unaware of the same.
              Date Description Amount
              01 Oct 2021 BRN-PYMT-CARD-xxxxxxxxxxxxxxxx - Rs.118.00
              01 Oct 2021 BRN-PYMT-CARD-xxxxxxxxxxxxxxxx - Rs.118.00
              Nov 9, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 09, 2021
              Axis Bank Customer Care's response
              Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. We regret the inconvenience caused. Regards, Team Axis Bank.
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                W
                Wintek Trading Co
                Oct 4, 2021
                Resolved
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                Resolved

                Address: New Delhi

                I am an existing customer of your esteemed bank at Moti Nagar, New Delhi branch, bearing Current A/c. No. ******** I have been associated with the bank for a long time now and I consider myself as a loyal customer of your bank since I do all of my own and family banking transactions through your bank.
                I am lodging this complaint very dishearteningly against Mr. Amit Kumar Employee No. 70788. Kindly note the following SAD incident that has happened with me on different occasions.
                1. On 28th September 2021 at around 3 pm, I was in your branch and when I was told to meet the said employee regarding my account. The officer certainly has no manners as he was not giving any reply and after repeated asking, he started shouting that I don’t know about your account and threatened me to hit physically. Your other staff and guard hold him to get physical, the same can be verified from the CCTV footage from your office. I was disheartened to see his smirking off face even when I was sitting in your cabin and you personally called him regarding our problem. He seems least bother to reply you.
                2. On 13th March 2020, one of our customer initiated transaction o[censored]SD 6798 from Manila Philippines for supply of surgical products for which I enquire Mr. Amit Kumar for payment transfer details. He intentionally gave us wrong banking information and we lose that deal due to his personal interest. After several days, we came to know that he have his own company in the name of Lakshit Enterprises, Delhi having GST No. 07BBAPA8964M1ZC and intentionally take advantage of his bank seat to get the importer and exporter data for his own use.
                It will be very harmful for customers as well as Axis Bank if their transactions and company details are not safe due to some miscreant employees.
                Having said that, I hope your bank will take appropriate disciplinary action against said employee and ensure that employees behave well with its customers.
                Nov 8, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 08, 2021
                Axis Bank Customer Care's response
                Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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                  Banwarilal S Parwani
                  Oct 4, 2021
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                  Resolved

                  Address: Inida

                  Hi Team,

                  I'm writing in order to bring to your attention that a recent transaction carried out via my account has not been successful even though the said amount was debited from my designated bank account.

                  I did receive the required OTP while processing the transaction, following which the money got debited from my account however the Mutual Fund house has confirmed that they have not received any funds until this afternoon (4th Oct'21).

                  I'm hereby including my transaction details along with your prescribed Dispute Form for a corrective and timely action as a matter of priority.

                  Date: 01/10/2021
                  Account No. XXXXXXXXXXXX066
                  Particulars: CANARA ROBECO MUTUAL FUND
                  Amount: 150000 (One Lac Fifty Thousand only)

                  The relevant details have been forwarded onto the respective Branch manager as well as on you helpline: email.[protected]@axisbank.com
                  Nov 11, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 09, 2021
                  Axis Bank Customer Care's response
                  Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. We regret the inconvenience caused. Regards, Team Axis Bank.
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                    R
                    Ramtej Maan
                    Oct 4, 2021
                    Resolved
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                    Resolved

                    Address: .VP.O.Bujrak,teh.samana.Dist Patiala

                    Here is account of my father at Samana branch.My father is uneducated person .So here is need of loose cheque.My father came here for withdrawal money from saving three times but go back empty hand due to the absence of looser cheque.Then we closed acount from here.
                    Very bad dealing,
                    Ramtej Singh
                    [protected]
                    Nov 9, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 09, 2021
                    Axis Bank Customer Care's response
                    Hi, we request you to share the registered mobile number as we are unable to fetch any details with the number provided. Regret the inconvenience caused. Regards, Team Axis Bank
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                      Saurabh12361946
                      Oct 4, 2021
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                      Resolved

                      Address: Ahmedabad

                      Sir, mam,
                      Today I got a message that rs. 401/- has been deducted as BRN card payment.
                      Without prior intimation or information how can it happened
                      Nov 9, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 09, 2021
                      Axis Bank Customer Care's response
                      Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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                        S
                        Smart shital
                        Oct 4, 2021
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                        Resolved

                        I have paid my flipkart axis credit card payment on 2nd September 2021, due date was on 4th September 2021, still I have charged for late payment, I have contacted them through emails and chat support many times still it’s not resolved.
                        Nov 11, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 09, 2021
                        Axis Bank Customer Care's response
                        Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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                          P
                          Payel Mallick
                          Oct 3, 2021
                          Resolved
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                          Resolved

                          Address: Biswas para lane , chowdhury para, Krishnagar Nadia. Pin- 741101

                          I can't you my lic axis bank credit card. In axis bank mobile app don't show my credit card. I can't active my pin ..when I call customer care they said me ..invalid credentials .what should I do ? I never use my card ..now I want to activate my card plz help me.
                          Nov 11, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 09, 2021
                          Axis Bank Customer Care's response
                          Hi Payel, we request you to share the registered mobile number along with screenshot of the error faced while activating the card for further assistance in the referred matter. Regards, Team Axis Bank
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                            I
                            Iqbal_Ahamad
                            from Bengaluru, Karnataka
                            Oct 3, 2021
                            Resolved
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                            Resolved

                            Address: No 36, Upper Ground Floor, J C Road, Bengaluru, Karnataka, 560002

                            I am hereby writing to inform you that in the month of June 21, I've ordered 2 items from Fipkart using my credit card with 6 month EMI instalments, due to some issues one order (RS 14726) was cancelled and the same amount was refunded directly to the Credit card account.

                            From the day I am contineusly calling to Axis Bank customer support and reporting the issue but from last 3 months I didn't get any support.

                            Also I've Emailed to Axis bank and registered complaint through Axis Bank App but no response.

                            Now I've received a statement from Axis Bank saying that I need to pay both the amount 14726+13868=28594 + ABCD, I've re am trying to contact Axis

                            The Statement is reflecting payable amount which as follows:
                            EMI Interest - 255.95 x 6 months (WRONG).
                            GST INR - 46.07 x 6 months (WRONG).
                            EMI Principal - 4689.52 x 6 months (WRONG).

                            It's a humble request you to kindly look into the matter and resolve the issue as soon as possible.

                            Note:
                            I've called many times on the given [protected] numbers but the call never connects to the helpdesk and there is no support from Axis bank.

                            Axis people calls me 10 times daily about loans and the credit card limit increase but never got a call back about my Credit card issue.

                            Axis Bank Account Details:
                            Name - Iqbal Ahamad
                            Branch - JC Road
                            Account No - LAST 4 DIGITS [6378]

                            Expecting a quick response.
                            Nov 8, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 08, 2021
                            Axis Bank Customer Care's response
                            Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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                              M
                              Megha Sabale
                              Oct 3, 2021
                              Resolved
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                              Resolved

                              My account debited in the name of brn post card by rs 111.
                              what is that debit for
                              Nov 9, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 08, 2021
                              Axis Bank Customer Care's response
                              Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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                                R
                                Rakeshh Sharrma
                                Oct 3, 2021
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                                Resolved

                                My credit card Credit card Application ID MLP[protected] approved on 17th September 2021 .

                                As told by you it take 10 working days which is completed from the date of approval, Still it is not showing in my Axis bank account and dispatch details not provided to me.
                                Nov 9, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 08, 2021
                                Axis Bank Customer Care's response
                                Hi, we request you to refer to the following link for more information on the referred topic: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-ApplicationRelated-3.aspx Regards, Team Axis Bank.
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                                  S
                                  Shivanisurya
                                  from NASHIK, Maharashtra
                                  Oct 2, 2021
                                  Resolved
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                                  Resolved

                                  Address: MUKTANGAN BUNGALOW, LOKMANYA NAGAR, BYTCO FACTORY ROAD, NASHIK ROAD 422101

                                  Respected Sir, i am handling in AXIS saving bank account, in Trambak Naka Branch, Nashik, vide account no [protected]. then in this account recently deducted amounting to Rs. 7, 678/- on 26.09.2021. So, why the deducted charges and also inform you that this account is my Salary account and as per norms and conditions of RBI the Axis bank not deducted any charges out of inform to client. So, I am requested to please refund the debited charges who is deducted in my saving account with AXIS Bank Tranbak Naka Branch, Nashik
                                  Shivani Suryawanshi-[protected]
                                  Nov 9, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 09, 2021
                                  Axis Bank Customer Care's response
                                  Hi, we wish to inform you that consolidated charges are levied by the bank depending on the type of savings account you hold with the bank or on account of any additional service/product you have opted from the bank. We request you to refer to the following link to get the details https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank.
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                                    Redvic34
                                    Oct 2, 2021
                                    Resolved
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                                    Resolved

                                    On September 7, 2021, I purchased "Qube by Fort Collins Women's Jacket" from Amazon. The order ID is[protected] and the price was INR 719
                                    It was delivered on 11th September. The size was small so I returned it immediately. The delivery boy came on 12th September and collected it.
                                    After few hours I got a message that my refund was initiated and it would be processed in 3-5 working days. But it never happened.
                                    I contacted Amazon Customer care they said that the refund was initiated by them and they also gave me a reference number, which is : 012657
                                    It is already 15 days, and still, I haven't got my refund.
                                    Nov 11, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 09, 2021
                                    Axis Bank Customer Care's response
                                    Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. We regret the inconvenience caused. Regards, Team Axis Bank.
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