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Axis Bank Complaints & Reviews

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Updated: Mar 13, 2026
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Axis Bank reviews & complaints page 83

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S
Sammi65
from Ahmednagar, Maharashtra
Sep 30, 2021
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My axis account is not working with google pay, PhonePe and paytm for more than six months. Tried everything and visited the axis branch five times. They say the problem is not from the bank. Then is the problem with every gateway and not bank ? Three grade services from axis bank
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2021
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
Oct 09, 2021
Updated by Sammi65
Mobile number [protected]
My registered mobile no is [protected]
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    jemin johnson
    Sep 30, 2021
    Resolved
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    Resolved

    I Am non axis bank customer and i have axis bank credit card.I Can't Login in Mobile Banking, Regarding this issue I have already drop a mail but They could not get resolved it. All the details like Credit Card Number, Expire Date, ATM pin are correct then message show " Entered Custid or Login Credentials are not matching "

    I have tried with net banking but nothing happened. Showing error " Invalid User Credentials" On Customer Care Call Or at Chat support all possible way to solve issue I tried but problem still exits
    Nov 11, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 09, 2021
    Axis Bank Customer Care's response
    Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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      Kushagra Kant
      Sep 30, 2021
      Resolved
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      Resolved

      I have taken a car loan from Axis bank despite them having a mandate over my mother's account and regular payment of Emis we arr getting harassed by regular phone calls asking whether we have sufficient balance or nor since last 7 days.Since today mornings there have been calls made every ten minutes despite payment of Emi regularly.Kindly look into it or will pursue this legally at the district consumer forum.
      Nov 8, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 08, 2021
      Axis Bank Customer Care's response
      Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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        uma dantla
        from Hyderabad, Telangana
        Sep 30, 2021
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        While trying transfer to my UPI. It is saying account blocked and frozen. While calling the customer care they said visit the home branch, but i am out of city, Not come up to 15 days. I had do KYC and submit all the documents in my Mobile banking. Can you process this issue in Online.
        My account number is ending with 271869. Noida Branch . Please Resolve my issue as soon as possible.
        Nov 8, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 08, 2021
        Axis Bank Customer Care's response
        Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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          S
          Suchithra B
          from Chennai, Tamil Nadu
          Sep 29, 2021
          Resolved
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          Without my permission some amount getting debited from my account, It is mentioned in the statement like INR 1.9 debited from A/c no. XX7686 on[protected]:00:41 IST at PTL/SCG.VISA.POS/27.09.21/ESSAR VISVIN.. If I ask customer care they say if I use my debit card in petrol bunk, hotel or some shopping it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

          If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on messaging right why can't do this .
          Nov 11, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 09, 2021
          Axis Bank Customer Care's response
          Hi, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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            P
            Pradip Hudekar
            Sep 29, 2021
            Resolved
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            Resolved

            I want to foreclose my credit card, regarding I put mail to support team on 21st September and today also, but anyone not responding. I am also call to customer care number but is hold me 2 time Half hour and no connecting anyone, I am getting loan against credit card and now I want for foreclose total amount I need to details how many balance amount .I need detailed summary on my mail
            Nov 8, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Sep 29, 2021
            Updated by Pradip Hudekar
            I want to foreclose my credit card, regarding I put mail to support team on 21st September and today also, but anyone not responding. I am also call to customer care number but is hold me 2 time Half hour and no connecting anyone, I am getting loan against credit card and now I want for foreclose total amount I need to details how many balance amount .I need detailed summary on my mail
            Sep 29, 2021
            Updated by Pradip Hudekar
            I want to foreclose my credit card, regarding I put mail to support team on 21st September and today also, but anyone not responding. I am also call to customer care number but is hold me 2 time Half hour and no connecting anyone, I am getting loan against credit card and now I want for foreclose total amount I need to details how many balance amount .I need detailed summary on my mail
            Verified Support
            Oct 08, 2021
            Axis Bank Customer Care's response
            Hi Pradip, we are open to help you! Request you to share your registered mobile number along with last 4 digits of the referred card so that we may assist you at the earliest. Regards, Team Axis Bank
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              M
              Meheboob Islam
              Sep 29, 2021
              Resolved
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              Resolved

              Address: Ground & 1st Floor, RPS Shopping Complex, NH12, opposite SBI, Mangal Bari, West Bengal 732142

              Axis Bank charge 4004 rupees without any text from my account .

              I contact customer care they said it's the charge for not maintain your account balance.

              But during account opening time the bank agent didn't inform me about any hidden charges.

              I'm not so rich please give me my hard work money I really need it.
              Please help me I don't afford this type of charges.
              Nov 9, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 09, 2021
              Axis Bank Customer Care's response
              Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                A
                AmarJain341
                from Saharanpur, Uttar Pradesh
                Sep 29, 2021
                Resolved
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                Axis Bank Unauthorized TIPS/SCG/MCC Charges

                Address: Axis Bank Court Road Saharanpur U.P.

                Axis Bank charged me some amount without my permission from my account, It was mentioned in the statement like TIPS/SCG/MCC/25.09.2021. When I enquired regarding same with branch, they told me it was because I have bought Petrol using my debit card and they charged as per policy. However, this is not the first time I used my debit card for petrol but this is the first time I was charged for the same. When I argued about the it they told me...
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                G
                Gireeshkg
                from ALWAR, Rajasthan
                Sep 29, 2021
                Resolved
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                Resolved

                Address: Near UCO bank khairthal alwar 301404

                I had a business and had opened the current account for my business which was with Axis Bank.

                Because of the recession in my business, I decided to close the business in the year 2017.

                I deposited the cheque bank, the one which was hand over to me. And it was destroyed in front of me and was destroyed by the assistant manager. I withdraw the whole amount out of that on the account closure day.

                The bank maintained a file for the closure of the account. They had all the documents including the Application to close the account, my account statement, cash withdrawal receipt, etc. this file also includes the application date proof.

                They don’t provide me any relevant documents for the same.

                After a year-long down the line, I again filed a complaint in 2018 and they provide me the proof which is being attached.

                The details of the account and additional information is being provided below :

                Account Number:- [protected]

                A/c Type:- Current account

                Customer name:- Gireesh Kumar

                Branch name: Khairthal (301404), Alwar, Rajasthan

                Phone number: [protected]

                Email id: [protected]@gmail.com

                I went to the branch many times but every time they don’t solve the issue. The manager is confused as he is the one who is the witness of my problem.

                The main problem is now the bank is putting a penalty on monthly basis and as GST provisions are also attracted and GST is applied on the penalty.

                Now this balance is around -40, 000 and my saving account balance is around 46, 000 but my axis bank mobile app is showing 6000 only.

                The negative balance is being adjusted with the positive balance.

                I had compliant the same issue to the RBI Complaint Portal. My complaint register number is [protected].

                Please solve the problem. As of now, I am facing a lot of problems. Revert back with this solution and please help me.

                Please Find Attached.

                Thanks and regard.
                Nov 18, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 08, 2021
                Axis Bank Customer Care's response
                Hi, we regret the inconvenience caused. Please note that we have escalated your concern with our team and will get back to you with an update at the earliest. Regards, Team Axis Bank.
                Verified Support
                Oct 13, 2021
                Axis Bank Customer Care's response
                Hi, we acknowledge your concern and understand that our bank official has requested you to fund the account in order to remove the lien on the same. Post which, your account will be closed. Please visit the branch for further assistance in the referred matter. Regards, Team Axis Bank
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                  A
                  asish samanta
                  Sep 29, 2021
                  Resolved
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                  Address: ETC AGRO PROCESSING (INDIA ) PVT LTD., BESIDE KPT GATE NO-12, KANTAPUKUR, REMOUNT ROAD

                  Sir, Same problem Invalid User Credentials is showing. I am not able to open Net Banking. I have already submitted request form for activation of Net Banking but no use. I have also tried to update my email ID through SMS but no use. You are requested to please do the needful. You can contact me on [protected]
                  Nov 11, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 09, 2021
                  Axis Bank Customer Care's response
                  Hi Asish, we regret the inconvenience caused. Request you to share your registered mobile number for us to check and assist further. Regards, Team Axis Bank
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                    K
                    Khusiyadav
                    from Bhopal, Madhya Pradesh
                    Sep 29, 2021
                    Resolved
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                    Resolved

                    Address: Axis Bank Andheri east

                    My axis bank ledger money rs 2543 plz my money refund in my account
                    Oct 31, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 30, 2021
                    Axis Bank Customer Care's response
                    Hi Khusi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                      L
                      Lsmeena
                      from Gurugram, Haryana
                      Sep 29, 2021
                      Resolved
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                      Resolved

                      Due to EMI bounce my account is negetive but after pay EMI amount not release yet now account.no.[protected]
                      Oct 30, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 29, 2021
                      Axis Bank Customer Care's response
                      Hi, we request you to elaborate on your specific query so that we may assist you at the earliest. Regards, Team Axis Bank.
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                        A
                        Akash5588J
                        Sep 28, 2021
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                        Resolved

                        Credit Card Application Pending

                        Dear Axis Bank,
                        I have applied for Flipkart credit card and submitted all documents, at the 20th Sep 2021 and received the sms/mail on 22nd September following (Thank you for applying for axis bank credit card, the final decision will be communicated within 72 hours), but still now no response from bank end already 72 hrs completed, i called customer care they are telling application is pending. Kindly update me on my application.br...
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                        Khusiyadav
                        from Bhopal, Madhya Pradesh
                        Sep 28, 2021
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                        Address: Axis Bank Andheri East Mumbai

                        I am kusum yadav I opened salary based account but today at 12 pm 2543 deducted from my account
                        I have complaint regarding consolidation charges every month charges deducted from my account
                        I request to solved my problem
                        Oct 30, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 29, 2021
                        Axis Bank Customer Care's response
                        Hi, we regret the inconvenience caused and are open to help you! Please share your registered mobile number so that we may assist you at the earliest. Regards, Team Axis Bank.
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                          E
                          Essaa
                          Sep 28, 2021
                          Resolved
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                          Resolved

                          I have a salary account in axis bank and I don't use it for a long time and I kept with zero balance, and now it's showing -4878

                          this is unbelievable, do i need to pay this!?
                          Oct 30, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 29, 2021
                          Axis Bank Customer Care's response
                          Hi, we will help you sort this out. Please share your registered contact details along with the screenshot of the mobile app/ Internet banking page and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                            K
                            Khusiyadav
                            from Bhopal, Madhya Pradesh
                            Sep 28, 2021
                            Resolved
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                            Resolved

                            Address: Andheri east

                            Complaint regarding consolidation charges last 6 month deducted by axis bank
                            Oct 30, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 29, 2021
                            Axis Bank Customer Care's response
                            Hi, we are open to help you! Please elaborate more on your concerns along with the registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                              V
                              Venkatdhanu
                              Sep 28, 2021
                              Resolved
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                              Resolved

                              Hi, i have salary account in axis bank & when i checked my balance they have deducted Rs.2483 from my account written as Consolidated Charges. Please help me to get my money back, the bank has deducted wihout any notification.

                              Thanks
                              [protected]
                              Oct 31, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Sep 29, 2021
                              Updated by Venkatdhanu
                              Why my complaint in resolved state but not received the my amount
                              Verified Support
                              Sep 30, 2021
                              Axis Bank Customer Care's response
                              Hi Venkat, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                                V
                                vikram ror
                                Sep 28, 2021
                                Resolved
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                                Resolved

                                Axis bank give me a debit card in May 2021, At that time when sales executive give me information about that card he says you do 3 transactions and get 3000 rewards points. I do that buy no point given, for this I call to customer care but 2-3 times they in some time rewards to be given but at this time no point given, then I'm calling to customer care they transfer call to senior executive but not connect with senior executive, call disconnected automatically without given any information.
                                Oct 30, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Sep 28, 2021
                                Updated by vikram ror
                                Complaint for debit card
                                Verified Support
                                Sep 29, 2021
                                Axis Bank Customer Care's response
                                Hi, we will help you sort this out. Please share your registered contact details along with the screenshot of the mobile app/ Internet banking page and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                  D
                                  Deepshikha Chouhan
                                  Sep 28, 2021
                                  Resolved
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                                  Resolved

                                  Address: Dewas, Madhya Pradesh

                                  I went to open Axis Bank Zero Balance Account, but the Agent there denied me. He told me that they have Basic Salary account only. Why you people lie?? They charged me Rs. 1780.
                                  Without informing me, this is not correct. I want my amount back.
                                  Oct 31, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 30, 2021
                                  Axis Bank Customer Care's response
                                  Hi Deepshikha, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                    R
                                    Recon PPI
                                    Sep 28, 2021
                                    Resolved
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                                    Resolved

                                    I have received this email from [protected]@axisbank.com and 72 hours has passed already and also its 18th day today from the start.
                                    When can i expect a response.

                                    Dont reply its 21 days needed because if i get a mail where the resolution time is mentioned as 72 hours i expect it within 72 hours nor 21days
                                    Application Ref No : C1-[protected]-C1
                                    Oct 31, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 30, 2021
                                    Axis Bank Customer Care's response
                                    Hi, we request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/sub-issues/Cards-Credit-ApplicationRelated-3.aspx for more information on the referred topic. Regards, Team Axis Bank
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