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2.6
Updated: Dec 8, 2025
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S
Shruti Chourasia
Aug 8, 2021
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I have recently been charged ₹1899 for one assist without my permission on 31/07/2021 and so, i want to cancel my subscription and want a refund of same amount. Please refund it as soon as possible. I am waiting for cancellation.

Shruti Chourasia
Sep 10, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2021
Axis Bank Customer Care's response Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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My registered no is [protected]
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    P_R_2_1
    Aug 8, 2021
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    Resolved

    Address: Axis Bank betiahata

    Hi,
    I have opened a new axis bank account, and told the bank personal to close the existing one... I have been contacting them they are telling they have put the bank closure, but the amount is getting deducted since one year. I want to close the account as soon as possible... And I will not be paying any negative balance as per RBI rules. Please provide assistance.
    Sep 10, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 09, 2021
    Axis Bank Customer Care's response     Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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      A
      ARCHANA JANAKIRAM
      Aug 8, 2021
      Resolved
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      Resolved

      My customer ID is disabled

      Hello my customer ID Is disabled...how can I enable it...
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      H
      haribhau3
      Aug 7, 2021
      Resolved
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      Resolved

      Address: Kolhapue near Indian oil petrol pump tawre mala kolhapur

      Please block my axis bank debit card card number [protected] expiry date 05/2023 cvv number 722
      Sep 8, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 08, 2021
      Axis Bank Customer Care's response       Hi, please refer to the following link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Debit-blockdc-1.aspx and block the card. Regards, Team Axis Bank
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        A
        Adhithya GP
        Aug 7, 2021
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        Resolved

        Address: Cochin

        My last working day with Axis bank was on 17 th june 2021. And I have submitted all my exit checklist items on 18th June 2021 in the branch. Its been more than one and half months now but still I didn't get my Full and final settlement also not getting proper response from the HR department.
        Sep 10, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 09, 2021
        Axis Bank Customer Care's response         Hi, we will help you sort this out. Please DM us your contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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          R
          ram autar
          from Kasganj, Uttar Pradesh
          Aug 7, 2021
          Resolved
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          Resolved

          Aapke customer care number ko 1 ghante call karne ke baad bhi nahi uthaya jata hai aapse achchha to bsnl ka customer care hai.
          Agar card ke sath fraud ho jaye to 1 ghante tak call receive hi nahi hoga tab card ke sath kya kya ho jayega.
          Isliye ab main apne credit card ko close karana chahta hu .
          Deus ke liye link bhejane ka kasht karen jisse dues ka payment kar card close kara sakun.
          Sep 23, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 09, 2021
          Axis Bank Customer Care's response           Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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            K
            Kartik10020
            Aug 7, 2021
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            Resolved

            Address: Leather Complex Road

            I'm visiting the nearest axis Bank anytime and her say the bank service don't working
            Sep 10, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 09, 2021
            Axis Bank Customer Care's response             Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              A
              Abhayyy007
              Aug 6, 2021
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              Address: Lucknow bharwara branch

              I, am not using my account from 9 to 12 months and now i have -3652.88 negative balance, this is against rule of rbi.
              Please clear all my negative balance by which i can re use my axis bank account
              +2 photos
              Axis Bank customer support has been notified about the posted complaint.
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                B
                Bhardwaj2448
                Aug 6, 2021
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                Credit card declined with giving reason

                Address: gurgaon

                Dear Sir Mam,

                Axis bank is mentally torturing the customer.

                I am applying for Axis bank different credit card from last few years, but every time axis bank has rejected my application and resulting CIBIL score also get impacted due to every time rejection. just for reference. Application reference no[protected]

                I had submitted around 4 or 5 application in the gap of more than 6 months in last 2...
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                S
                Sarath2021
                Aug 5, 2021
                Resolved
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                Resolved

                I have scanned Gpay and made a UPI transition worth of 20041/- on April 16 2021.
                The amount was deducted from my account but the merchant was not received, hence i have reached CITI BANK to chargeback the amount, but merchant bank denied the request.

                AXIS BANK is neither sending the money to the beneficiary nor refunding back to ME.
                +1 photos
                Sep 10, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 07, 2021
                Axis Bank Customer Care's response                 Hi, we regret the inconvenience caused and request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Dispute-upi-1.aspx and raise a dispute for the referred transaction. Regards, Team Axis Bank
                Verified Support
                Aug 09, 2021
                Axis Bank Customer Care's response                 Hi, we request you to raise the dispute again for the referred transaction using the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Dispute-ibmb-1.aspx and DM us the Dispute Id to check and provide further assistance in the referred matter. Regards, Team Axis Bank.
                View replies
                Attached transition reference number.

                Not refunding the amount - Comment #3873464 - Image #0
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                  R
                  Rahul0728
                  Aug 5, 2021
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                  Resolved

                  Bank has also deducted the money from my saving account li

                  A deduction of rs 2.5k to 3.5k (Brn-pymt-card-[protected]) every month is done from my account without prior information and there is no intimation of this deduction as well.

                  Please refund it, wht is that deduction for?
                  Sep 10, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 09, 2021
                  Axis Bank Customer Care's response                   Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    K
                    kubendra1
                    Aug 4, 2021
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                    Resolved

                    Address: Bangalore

                    I have stopped the ecs but still getting wrong ecs charge from axis bank loan department. because of this I lost around 6k please return my amount
                    Sep 13, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 09, 2021
                    Axis Bank Customer Care's response                     Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                      R
                      rockcj
                      Aug 4, 2021
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                      Resolved

                      Address: Axis bank lanka varanasi uttar pradesh

                      I have 6 years old savings account in axis bank.but suddenly then freezed my account without any notice or without any messages.So much problem faced due to axis bank poor services. I went to bank and updated my KYC .till its not unfreeze. Any staffs is also not telling what happened to my account.very disappointed by axis bank
                      Sep 13, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 09, 2021
                      Axis Bank Customer Care's response                       Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        J
                        Joel Alex
                        Aug 4, 2021
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                        Resolved

                        I don't want CPP plan. Please cancel it. I don't know there was extra charge for that, they said it was added with the credit card annual charge of 500rupees. i don't want the plan, please cancel it.
                        Sep 6, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 05, 2021
                        Axis Bank Customer Care's response                         Hi Alex, we request you to share your registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                        View replies
                        Hi, My registered mobile number is [protected]. Please do the needful to cancel the CPP plan.
                        Reply
                        CPP Group India Customer Care's response, Oct 27, 2021
                        Dear Customer,

                        We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                        Please contact us on our help line numbers - 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

                        Regards
                        CPP Team
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                          amitpaunikar
                          Aug 4, 2021
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                          Resolved

                          Hi

                          The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                          The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                          A deduction of Rs 5139 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                          I've paid all bills and charges before or on time always. Still such deductions are being done.
                          Sep 12, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 09, 2021
                          Axis Bank Customer Care's response                           Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                            S
                            Subendhu Adhikari
                            Aug 3, 2021
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                            Resolved

                            Can not change my DOB

                            Address: Khadinamore

                            Sir I am subendhu adhikari, I have an account in your bank .I am suffering from khadina more branche .please help me sir.
                            With regard
                            Subhendu adhikari
                            Phone no is [protected]...
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                            sivaramg5
                            Aug 3, 2021
                            Resolved
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                            Resolved

                            Address: tirupati 517501

                            Hi,

                            I am sivaramaprasad g, i updated my app some days back, after that I am trying to login, but getting invalid credentials every time. Customer ID is correct and password is also correct. what is the problem plz solve

                            my email id is [protected]@gmail.com
                            Sep 4, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 04, 2021
                            Axis Bank Customer Care's response                             Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                              S
                              Shailendra Jadon
                              Aug 3, 2021
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                              Address: Necc Ltd., 9062/47 Ram bagh Road, Azad Market

                              Res Sir

                              Bank not Support regarding this fraud Transiction whareas immedaitly inform withen 20 minute axis bank customer care request no 68424947 dt. 19/07/2021 11.45 AM. and send the all details by email and trackon couriers pvt. ltd. docket no [protected] to axis bank timly but any sestify reply not given, so kindly request to you, pl help us regarding this fraud,

                              Thanks with regards
                              Shailendra Kumar
                              M- [protected].
                              +4 photos
                              Axis Bank customer support has been notified about the posted complaint.
                              Aug 03, 2021
                              Updated by Shailendra Jadon                               i have also called more then 40- 50 time to axis bank customer care to not settle thate deducted amount with this merchent now i am writing tho this email to resp;ve this issue and reverse my amount ASAP .
                              Verified Support
                              Aug 05, 2021
                              Axis Bank Customer Care's response                               Hi, we are still working on your concern via service request number 68735277 and shall be responded shortly. Regards, Team Axis Bank
                              Aug 11, 2021
                              Updated by Shailendra Jadon                               Please Give the status of my fraud request ???
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                                A
                                Abduld
                                Aug 3, 2021
                                Resolved
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                                Resolved

                                Address: Pani Chowk station road fatehpur

                                Today I went to the branch to witness the withdrawal of money. Madam, who looks after the transaction counter, spoke very rudely and even refused to do my work.
                                Sep 4, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 04, 2021
                                Axis Bank Customer Care's response                                 Hi, we regret the inconvenience caused and are open to help you. Please provide us with details of your concern along with your contact number through a DM and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                  H
                                  Harsh Kashyap*
                                  Aug 3, 2021
                                  Resolved
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                                  Resolved

                                  Fraud was detected on my credit card by bank on 16th June for 20100, 2 transaction.
                                  I was told that virtual credit will be given in 10 working days.
                                  Still waiting for credit and contacted customer service 4 times in last 1 month but no resolution.
                                  On top of that late fee has been charged and also around 4k of debit interest.
                                  Need the credit amount back and please waive the additional charges that have been leived on my card.
                                  Contact me on [protected].
                                  Another issues is you guys don't call back even after confirming that you will call back.
                                  Sep 12, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 10, 2021
                                  Axis Bank Customer Care's response                                   Hi Harsh, we wish to inform you that the disputed transactions are secured OTP based transactions which are done basis two factor authentication. As per OTP logs extracted from the system, it has been observed that the OTP for the mentioned disputed transactions was delivered to the registered mobile number linked with the bank. Hence, the dispute has been closed under customer liability. Regards, Team Axis Bank
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