Axis Bank Complaints & Reviews

Address: Vasant Kunj, New Delhi, Delhi, 110070

Early morning today 4th feb 2020 i got a text that rs.100 has been debited from my account.

I am unable to understand this charge especially why i have been charged.

I need the refund, this bank is cheating us, i am unable to call them, getting response that its a chargeable call, then i recharged, after that it says no response, receiver is not answering.

How a bank can put such number where customers cannot reach them.

I need a refund plus compensation to that, this is not acceptable.

Regards
Ajay kumar
[protected]

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused and are open to help you. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.

Feb 04, 2020

Updated by Ajay Kumar Jagotra Unable to understand the email id, what is this "[protected]"
or should i directly send email on "etc.[protected]@axisbank.com"

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G

Guman kanwar

Feb 5, 2020

Mene 31350 ka transsion kiya jiski 2874*12 emi bnai, prossesing fess & gst alg se billing ho gyi h but bank wale 2950*12 emi bta rhe hai ..

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P

Pushpa Govindh

Feb 5, 2020

I have opened my salary account in axis bank. A person from axis bank came and opened a account and provided a insta kit with passbook cheque book and debit card also .
He said that my account get activated in 1 days but it's been more than 3 days my account not yet activated

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J

Jagmal Sekhon

Feb 6, 2020

Fastag account no [protected]
car no -pb03u6870
apply in dec 31 2019
but i cannot receive it till now

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Address: SAI KRIPA ENCLAVE C-WING FLAT NO, 404 KHANPADA PALGHAR, Thane, Maharashtra, 401404

Rs.7690 deducted from my axis bank ac without my permission. Transaction says it is brn card payment, i did not done that transaction, i am also not activated any auto debit service. Customer care executive said that it is auto debit service that is not activated in my ac. It is such fraud transaction by axis bank.
My ac no.[protected]
Mob no. [protected]

Mar 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

Axis Bank Customer Care's response Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. we regret the inconvenience caused. Regards, Team Axis Bank.

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Harshiv Dhawan

Feb 5, 2020

The worst Fastag service bank.no helpline no. uneducated staff. just ordered fastag from axis bank and did a recharge but i wont work in any toll it shows blacklisted for no reason and no one picks helpline no. go for other banks

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S

Sameerkumar patel

Feb 5, 2020

I want to report a fraud done with me on petrol pump, an amount of 1517 debited twice on[protected]. Merchant said that the amount is not credited to his account but it came to my statement.

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Address: Meerut, Uttar Pradesh, 250001

Hi,

I raised complaint for fast tag replacement on[protected], but till date not received any response from there customer care.

I got the interaction id on[protected].

After this i registered request online on 13.01.2020 but still there is no response.

I called there customer care no. So many time, but i think they are untrained and every time they said within 7 days you will get it. But still there is nothing.

+2 photos

Mar 6, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Axis Bank Customer Care's response Hi, regret the inconvenience caused. We request you to share with us the interaction id, to check and provide further assistance. Regards, Team Axis Bank.

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S

Sajan C Varghese

Feb 19, 2021

I had opened a fastag account with Axis bank and remitted Van amount of Rs.500. My registered mobile no. is [protected].I used my fastag on 13/2/2021first time and paid Rs.75/- at Paliyekara toll booth of Thrissur district of Kerala state. After that, on 16/02/2021, I returned to Kannur district through the above toll booth. Unfortunately, the collection staff forced me to remit an amount of Rs. 150/- since I have not sufficient balance. But the messages shows a balance of Rs.125/- More over l haven't used my fastag card any other toll booth other than the Paliyekara toll booth. So I request you to refund the additional amount which is already levied from me.
Sd/-
Sajan c Varughese

axis bank fastag (etc.axisbank.co.in) - Comment #3801831 - Image #0

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Address: Rohtas, Bihar, 802215

Axis bank has sent my conf document through bluedart courier. They did call me but instead of deliver it, they want to pick up. The address is 20 km away. When i said please deliver to my address, they changed the tracking system with incorrect address and they are not picking anymore calls.
They really pathetic in service, details are below
Awb#[protected]
Courier person contact no : [protected]

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused and are open to help you. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.

Feb 03, 2020

Updated by coolraaj15 What is protected understand for?

Verified Support

Feb 04, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Feb 04, 2020

Updated by coolraaj15 The email address is getting masked.

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Address: Kolkata, West Bengal

I made online recharge of my fastag wallet provided by axis bank ltd. Against my savings account bearing no.[protected], thrice, twice of rs.500/- & once of rs.250/- vide urn no. 60167453, 60166740, 60270400 respectively through official website of axis bank under banner efkonindia alongwith the logo of axis bank. Unfortunately, none of the three remittances were able to top up my fastag wallet whose particulars are given below.
Customer id:[protected]
Wallet id: [protected]
Vehicle no. Wb26/bc3067
Contact no.[protected]
Pl. Look into the matter for earliest recharge of my wallet to undertake hasslefree journey

Mar 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regards, Team Axis Bank.

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Without my permission some amount getting debited from my account, It is mentioned in the statement like TIPS/SCG/DT 01.02.20... .While making the payment to various vendors I was charged already with extra fees while swiping the card at various points then why after few days I am being charged extra. Am using salary account and what is the use it, why you guys charge me for using debit card. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.
I want to know about it as well as get the refund.

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Axis Bank Customer Care's response Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly. Regards, Team Axis Bank.

Feb 06, 2020

Updated by Anjesh Jain My registeredmobile number is [protected]

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Address: sukhi medicos near bus stand sardulgarh, Mansa, Punjab, 151507

I opened bank account in axis bank sardulgarh distt.-mansa in november bank officer without permission applied delite card and 1770 rupees deducted from my account and i contact to customer care and bank branch but no solution provided minimum 10 times branch officer call me to visit now they say income something i want to case file regarding without permission atm card applied its so expensive and bank officer blocked my card also but no payment refunded they time pass with me

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Address: RED SQUARE MARKET,RAILWAY ROAD,HISAR,HARYANA,125001, 125001

Respected
I want to share you that i call many times to fastag of axis support. My account close on 19 nov 2019 but till not refund after talk to many seniors. I get autodebit fastag from hisar main red square branch. After i close why they are not refund. I have all profess with recodings also. This is my last mail to axis after that i go consumer court. Aprox 500 mail sent to etc. Management my request id is[protected]
Thanks
A/c no. [protected]
Vikram yadav
[protected]

Mar 10, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Feb 03, 2020

Updated by vikram yadav98 respected
I want to share you that I call many times to fastag of axis support.my account close on 19 nov 2019 but till not refund after talk to many seniors.i get autodebit fastag from hisar main red square branch.after I close why they are not refund.i have all profess with recodings also.this is my last mail to axis after that I go consumer court.aprox 500 mail sent to etc .management my request id is[protected]
thanks
a/c no. [protected]
vikram yadav
[protected]

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regards, Team Axis Bank.

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Address: 380051

I have still not received fast tag for my vehicle number gj06dg0687 since the past 2 months. The axis bank fast tag number [protected] does not work at all. Only recorded advertisements (Eoss...).
Yesterday my walled id got debited twice at toll plaza in uttar pradesh for a fast tag they never delivered to me..
No actions taken for so many emails sent to etc. [protected]@axisbank.com.
It seems to me that the axis bank fast tag project is a big scam by itself with no one to take the responsibility and resolve burning issues.
Do not link your account number/credit card number to fast tag account. There is every likely hood you will get scammed.
E mails sent to the ceo and md of axis bank mr. Amitabh chadhry are non responsive.

Apr 3, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we have made a note of the concern raised by you and will get back at the earliest. Regret the inconvenience caused. Regards, Team Axis Bank

Verified Support

Feb 04, 2020

Axis Bank Customer Care's response Hi, sorry for the trouble. We understand that your concern has been resolved and the Fastag is working fine. Regards, Team Axis Bank

Feb 05, 2020

Updated by jinika What kind of resolution is this??? I have still not received my fast tag so how could it be working fine.THIS IS UTTER NONSENSE.

Verified Support

Feb 28, 2020

Axis Bank Customer Care's response Hi, regret the inconvenience caused. We request you to share with us the Wallet ID to check and provide further assistance. Regards, Team Axis Bank.

Verified Support

Feb 29, 2020

Axis Bank Customer Care's response Hi, we wish to inform you that the Fastag has been dispatched through Bluedart courier service via tracking number: [protected]. Regards, Team Axis Bank

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Address: Hyderabad, Hyderabad, Telangana, 500081

Hi,
When i tried to request for a cheque book it was showing error as your request has failed during processing. Cheque book facility is not available for this type of lien reason code, i cant place a new cheque book request, i need my new cheque book to process my employee provident fund. Still i have my balance amount in my account. And also every month there are lot of deductions in my account message shows as consolidated charges for a/c for every month without notification or message to a customer.

Best regards,
Mahendranath reddy
[protected]

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, thanks for writing in. We request you to visit the branch and our officials will assist you further. Regards, Team Axis Bank.

Feb 03, 2020

Updated by mahendra0515 Don't send me the templates for a user, kindly assist what is the solution for the requested query, please.

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Address: Ambedkar Nagar, Uttar Pradesh, 224122

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

. Up45d4425

+1 photos

Mar 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. You can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

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Address: Gs Road, 781005

I have applied for fastag since 1month ago. But till today, I have not got received the fastag. Whenever I try to call the axisbank fastag numbers, no one picks up the phone. The numbers are [protected], [protected], [protected], [protected], [protected]. This is very frustrating. When I applied, the charges were automatically deducted from my account. After few days again an amount of Rs 1000 is deducted from my account as an auto load. My fastag wallet id is [protected].

Please do the needful as soon as possible and refund my money and cancel my fastag. With this kind of carelessness from the bank side, I don't want to have my fastag from this bank.

Axis Bank customer support has been notified about the posted complaint.

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V

Vinod N Vinu

from Mumbai, Maharashtra

Feb 3, 2020

I loos my amount 4800 i dont use these app also how its deduct i want refund my amount otherwise i am going to court axis bank i dont know how the transaction done in my card how others do transaction without my concern how the app doing transaction i am not using that app also i am not done any purchase also i want refund my amount

delivery issue - Comment #3639983 - Image #0

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Vinod N Vinu's reply, Feb 1, 2020

What is ecom purchase i dont know the meaning also how they do transaction in my account i want refund help me fast

Axis Bank Customer Care's response, Feb 3, 2020

Verified Support

Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.

V

Vikki Sharma

Feb 3, 2020

Sir m axis coustumer Hu...maine car loan KE Liye apply kiya h ...bnk m Jne par unhone bola KI aapke pas employee bhej denge Phir employee KO nhi bheja...mere CAL krne par bolte h KI aap aur Khi Dekh LO...sir Sirf facility KE Liye hi m axis USE kr Rha Hu...aur is Tarah se coustumer KO negative responce ...NOT good..plz help me sir

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Axis Bank Customer Care's response, Feb 3, 2020

Verified Support

Hi, we request you to share the registered contact details, for further assistance. Regards, Team Axis Bank

H

Harsh6893@

Feb 3, 2020

Staffs not work proper
Problem not soleved
Security rudly behave customer

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Axis Bank Customer Care's response, Feb 3, 2020

Verified Support

Hi, we are open to help you! Please elaborate on your specific query through the inbox so that we can assist you. Regards, Team Axis Bank.

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I have a fast tag 34161FA820328A5205E52D20 fixed to my car KA41P8374.
I have 200 Rs balance also. In the toll, it was displaying 'black listed'.
Money was deducted from my wallet also at Brahmarakootlu toll booth on 02- Feb-2020. Since it was displayed as 'black listed' the staff at toll booth had forced me to pay by cash also.
Finally my wallet money is deducted; as well as cash transaction was forced due to ths 'black listing'.

Please refund the money. Also, remove the blacklisting.

Mar 8, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused and are open to help you. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.

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N

Nalin Kaushik

Feb 3, 2020

I applied fast tag on 20th Jan.2020 but still not received. No mechanism to track the same also. Although it was said that same will be delivered with in a week. When call on toll free of axis bank no response.

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Axis Bank Customer Care's response, Feb 3, 2020

Verified Support

Hi, due to an overwhelming demand and a change in norms, there was a shortage of inventory of tags across all providers. This has now been fully addressed and all fresh FASTag will be available within 7 days of ordering. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: 560060

Team,

My axis bank fastag is blacklisted, even recharging fastag is not possible and I have to pay double charges at toll gates. I have sent the RC and car pictures to etc.[protected]@axisbank.com I have received the acknowledgement instantly but no further response from them. Even then details entered in their portal are incorrect. Customers don't have access to even correct it. Really bad that they're not bothered about their customers

Mar 5, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we regret any inconvenience caused. We request you to share the VRN (vehicle registration number) with us to check and assist further. Regards, Team Axis Bank.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, due to an overwhelming demand and a change in norms, there was a shortage of inventory of tags across all providers. This has now been fully addressed and all fresh FASTag will be available within 7 days of ordering. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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R

RAJIV NALLATHAMBI

Feb 3, 2020

I have applied AXIS Bank fastag on 6th Jan 2020 and so far i have not received . Even the provided axis bank helpline number[protected] not working . Request your support to resolve the issue. How to reach AXIS Bank helpline or how can i track the application status.

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Axis Bank Customer Care's response, Feb 3, 2020

Verified Support

Hi, we request you to try contacting our Fastag Helpline number on 18004198585. Alternatively, you may write to [email protected] to get further assistance in this regard. we regret the inconvenience caused. Regards, Team Axis Bank.

J

Jitesh Dudhagara

from Mumbai, Maharashtra

Feb 3, 2020

Dear Sir,

I have online booking of FASTAG,
FASTAG account no. [protected] and Vehicle no. GJ12-BF5611.

we have already mail to ETC.management, but till date no any replied.

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Axis Bank Customer Care's response, Feb 3, 2020

Verified Support

Hi, due to an overwhelming demand and a change in norms, there was a shortage of inventory of tags across all providers. This has now been fully addressed and all fresh FASTag will be available within 7 days of ordering. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Arya nagar durg, 491001

57642763 This is my complaint request number which is does not resolve till and not any update I have received please do the needful action as soon as possible
When i am getting fraud immediately call receive from axis bank customer and they assured me my money returns same day but i am not receive my money till date and not receive any updates via axis bank

Mar 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, as per service request number 57642763, we would like to inform you that, the referred transaction is PIN bases transaction basis OTP. Hence, we are unable to take up further. Regards, Team Axis Bank.

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Address: Sonartoli Mirganj Bihar, B28, Bareilly, Uttar Pradesh, 841438

Hi
I had fraudulent transaction happend on my debit card with out my concern
Or otp as below 26jan 2020.
A/c no [protected]
26th january 2020 from ecom pur/google* cao d/[protected]/2601
I lost inr 4200 with out of my involvement, i never deal with this site for any transaction in past.
I request you to help me and refund back my amount.
And i don't want again this transaction in future.

Mar 6, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx and raise a dispute for the referred transaction. Regret the inconvenience caused. Regards, Team Axis Bank.

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Vinod N Vinu

from Mumbai, Maharashtra

Feb 3, 2020

I loos my amount 4800 in ecom pur i dont know that meaning whose done this transaction i want refund my amount otherwise i am going to court please help me i want my amount refund help me whats this ecom how they transaction in my card

4200 inr debited from my account fraudulent - Comment #3639982 - Image #0

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P

panghli

from Hoshiarpur, Punjab

Feb 3, 2020

I registered for fast tag on dated 20 jan.2020. my fast tag account no. is [protected] for car no. PB12W7571. But i did not receive my fast tag. when i will get my fast tag ?

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Address: vpo begowal, Kapurthala, Punjab, 144621

I have withdrawal from bank bank of baroda sirsia kala distt araria, bihar, on that time due to electricity problem i have not take money from atm on dated 15/04/2019, i have submitted complaint in bank of baroda but not take any response from bank, on other side my atm bank axis (Begowal) punjab 144621 submitted complaint on dated 22/04/2019 but not receive any response from my atm home branch, so request to that please take any step against my complaint.
Customer name : harinarayan sharma
Ac no : [protected]
Bank branch : axis bank (Branch begowal distt kapurthala punjab)
Customer contact : [protected]

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Address: Jamnagar, Gujarat, 361140

Date :[protected]
Client number :- [protected]
He is wanted to know about our credit card 16 digit no validity expiry date cvv etc.

But and the mean time we are asking why the she is telling that's a bank formalities after that we are call disconnect from your executive end.

Your executive name is anu mehra client id is 235782.
So we are request you to kindly stop this nonsense type of call. That is fraud.

Regards
Praveen kumar
+91-[protected]

Mar 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Axis Bank Customer Care's response Hi, we assure you that Axis Bank does not ask for any account/card related information. Please be cautious and avoid sharing any account details with anyone. Regards, Team Axis Bank.

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Address: 201301

My name is durgesh kumari and company open my salary account in your bank in 2013 but now i am not working in that organization and salary is not coming in account. My debit card is also lost before multiple years since then i have visited their branch multiple times to close my account. But they are not closing my account. I have sent them multiple mail and phone calls but no action taken by their team. My home branch is vashundhara ghaziabad.

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Address: Kanpur, Uttar Pradesh, 208002

Purchased my fastag from axis bank on monday. I. E. 27 january 2020.. And paid rs 400 for my fastag received a message saying that your fastag has been recharged on the same day 27 january 2020.. Till now that is on 31 january 2020 i have not received my fastag.. I tried calling their fastag service center but only music plays no call is connected to service center...
Need help immediately..!!

Axis Bank Complaints & Reviews

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Axis Bank reviews & complaints page 185

brn-card charge

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amount deducted from account

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axis bank fastag is blacklisted

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4200 inr debited from my account fraudulent

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regarding withdrawal from atm

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regarding reward points redeemed

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worst bank and worst support service

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not received my fastag (axis bank)

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