Axis Bank Complaints & Reviews

I have applied for the fastag from axis bank fastag portal. They have created the wallet ID and deducted amount 2 times from my account promising delivery within 7 days . But now its more than 10 days as of now no communication and proper tracking from their side, Have called thrice to their toll free no.[protected] but executives there are just non sense they have no information and required rights to check and customer details ...every time executives are giving dif[censored]pdates over my same query ...i[censored] asks more they put call on hold ( voice log is available on demand)...after loosing hope I dare to write to their mail ID : etc.[protected]@axisbank.com fortunately I have been replied back only once with some wrong POD details (refer attachment) ...Unable to understand why these cheaters are in so hurrry to charge money without delivering services to customer ...
Kindly take strict action to avoid consistent inconvenience by early resolution .

Regards
Anand
[protected]

I have applied for Fasttag online with Axis bank on 25th November 2019(attached is the receipt). Receipt number is[protected]. Amount 200/- is paid online for that. No sms confirmation or Wallet id is received.
Twice I complained by email to etc.[protected]@axisbank.com; didn't get any response.
Either I need the order to be placed or refund of 200/- inititated.

Sir yesterday around 3.28pm i went to withdraw money from axis bank atm lanka branch varanasi, but both time it showed me error but it deducted from my account. I am providind ref no of both the transaction.[protected][protected]. Followed with inlankgeneralhospital and pargana dehat amanat, both the atm machine are at lanka branch. Please look on these matter sir its been 4000/- that has been deducted. And it is very important for me.

Hi,

I have applied for axis fastag on 8th dec 2019, got wallet id generated, still i have not received the fastag

Sent an email to etc. [protected]@axisbank.com for tracking details
Got reply from them saying fastag is delivered, they have provided awb of bluedart tracking, when checked fastag is delivered to mumbai location i had applied for bangalore location and i have clearly mentioned the address while applying.

I have replied back to the email but still now no response, send 2 followup emails

Please help

Fastag wallet id [protected]

Name: b. Pradeep kumar
Email: pradeepkumar. [protected]@gmail.com

Hi,

I have recently applied for fast tag from axis bank and has been allowed a fast tag account no.
Today[protected] inr. 750 has been auto swept from my axis savings account.
I called up axis customer care number to verify why the money got deducted from my account and i was told that there is separate customer care number for issues related to fasttag.

I submitted a request to stop the auto...

Neither i have an active account with axis bank nor i'm interested to open any accounts in it in any future. So please delete my account details completely and stop sending sms (Bw-axipls) and do not call me through my mobile for any personal loan offers. My mobile [protected] is already in dnd list. I'll would not hesitate to take legal action if there is no action taken on it.

I had applied for the axis bank fastag on 1st jan 2020 and after successful payment, there was a message window that the tag would be delivered within 7 days. The wallet id was allotted the next day. However, there is no further communication as to when i will be receiving the fastag rfid. The toll free is of no use. I have raised an online service request (Sr[protected] with the axis bank and am still to get a response. Request this be brought to the attention of the authorities concerned in the axis bank.

Sir,
I applied for axis fastag on 26/12/2019. Still i have not received fastag. Today the date is 09/01/2020. While applying, the fastag after commiting the payment i received the message from axis bank as,
"your fastag will be delivered to your address within 7 days"
I don't understand what 7 days.
Blue dart tracking and toll free number are not working.
What is my fastag delivery status? Will it come or not.
My fastag reference id is : tn67l5034

Hi,

My name is avi gupta and i am from gwalior, madhya pradesh, i got my bank account opened with axis bank 3years ago with no condition of balance maintenance. My account number is [protected]. This account is non-operative and was last used may be one year back.

When i got this account opened there was no condition that i have to maintain certain amount in my account, so i never thought of checking on...

Hi,

Below are the details for the account which is currently blacklisted.
Wallet id - [protected]
Etc customer id[protected]

Can anyone help me to get it unblocked?
Else let me know to cancel so i can go ahead and apply for a new fastag account?

Tried contacting the customer care of axis[protected] and hearing a repeated automated message for hours but no one actually attends.

Please help resolving the issue.

I have received the below sms which i have not initiated. Please ke care of the same right away:

Dear customer, mandates reference no: utib[protected] issued to bse limited with value 100000 and frequency adhoc is received today for processing account number ending with xxxxxxxxxxx5856.in case of any issues please get in touch with your branch.

I oppened a current account in axis bank and the provide me swiping machine. When i go to bank for closing that account they said u need to cancel that swiping machine and i have given request 6 month before till now account is not closed. Iam paying machine rent for not using.. My account balance become -5000. Daily i call the person in the bank when the msg come. No respone till now.. Very poor service by the axis bank in ponnani

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag. Transaction no is[protected]...

Sr[protected] created on 17/12/2019 for tag replacement and till now no action been taken place even after so many mails and fastag customer care calls.

Also sr's closed with out my confirmation

Sr[protected]

Can someone take action on this. From 24th dec i will following up through calls but no proper response and not even re-opened the closed sr sr[protected]

I have booked fastag on 20th december 2019 but still not received. I called customer care but no proper response. I waited for 12 min to get the cc executive he simply says you will get it shortly and hung up the call. I emailed to etc. [protected]@axisbank.com the take a complaint and without my notice they have closed the complaint.
Worst thing they auto debited rs.800 recharge my fastag which i have received yet. Once again i have raise a complaint to remove auto debit but no response so far. They simply gave complaint number...
I feel i made a mistake by taking fastag from axis bank
Regards,
Sathish kumar
[protected]

Sir on 06 jan 20. I paid my daughter kv school fees in union bank of india through axis bank net banking. An amount of rs. 1800 for quarter ending jan 2020 to mar 2020 has been debited from my account but the same has not been reflected on union bank of india kv fees. My axis bank account no. [protected]. After that i pay again rs.1800 through sbi credit card and the same has been reflected in union bank kv school fees. But my earlier debit amount of rs. 1800 has not been credited into my axis bank account.

On every month from last 3 months they are deducting rs.118/- from my account with out giving any prior information saying that mandates reference issuing, after deducting the amount. This the third time they have deducted the amount from my account. Why they are charging unnecessary charges when they are not providing any service.. Such worst service i ever have with axis bank.

I have applied for Axis bank Fastag n also received the same. But unfortunately somehow I have lost the Tag. I have requested for replacement of the same on 24th Dec over phone. A confirmation reg my request was also sent by them through sms n also mail. But till date I didn't receive the Tag. In this regard I have sent 3 emails to Etc.[protected]@axisbank.com but NO REPLY RECEIVED. I called up their Helpline (though its very very difficult to get their line) they assured me that within 24 hours they will get back to me. But NO REPLY TILL DATE. Most Unfortunate to see the servicing of this bank.
Can it be resolved ?
Jayanta Kumar Lahiri
Car No WB02AD3659.
PH [protected]

As we all are well aware that after 15 January NHAI toll plazas will charge double amount of the toll from the person who don't have fastag on his vehicle, In this regard I'd like to share my grievance for redressal about the Fastags purchased & activated through online Axis bank web portal for 2 no.s of my Cars, DL3CBC1818 Regd Mobile no [protected] & the another one DL8CAC9324 Regd Mobile no [protected] on dt 28/12/2019 by paying Rs 407.20 each. At the time of Purchase Axis Bank assured that these fastags will be delivered maximum within seven days to our registered address but till date in spite of my continuous follow up complaints with the Customer care nothing is happening. Please do the needful required to resolve the issue at the earliest and save me from the NHAI penalty Charges.

Fastag was ordered on 04th jan 2020 and there is no delivery status for the vehicle details entered on bluedart tracking section.

How to check the fastag delivery status.

Kindly let me know the steps to check the status and delivery time for the fastag.

Also the toll free number for fastag is not working. Have tried calling number of times but there is no response.
Update in my email id [protected]@gmail.com