Axis Direct — poor customer service

Address:Chennai, Tamil Nadu
Website:AXIS Bank

Hi,

I am trying to talk to the relationship exe for the past 2 days on [protected],
But nil response.

Usually more transaction happens on month 1st, on same day am unable to contact the axis helpline or reletionship exe or the branch desk number.

Axis working people are using so many tricks to charge/ fine/ penalty/ change policy for enjoying the customer's money.

Whenever i try the above number, it says 'will get back to shortly' but no call back.

Also if try the direct helpdesk number, most time it doesnt connects since it needs a special recharge ' commercial talking plan'.

Even when a government based or non-profit organizations are found that friendly and valuable customer service, why axis is very very poor in customer support inspite of being a profit based organization.
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Complaint comments 

Comments

Hi,
Axis direct is not providing services, and withdrawing login access ones i have started trading in account,
I raised complain on 17-Dec and got reply that documents were not received at Hyderabad office, its axis internal problem and till this date (26-Dec) my account is not active,
I called may time to customer care and didn’t received proper solution till this time.
Awaiting Solution.
Transaction details
Transaction ID:[protected]
Date:[protected]
Time:19:30:57
Name:Rashid
Using BHIM UPI ID:[protected]@axisbank

Plz check the details as soon as possible.
Refund my amount.
Name:vijay-s
Phone no:[protected]
My account no:[protected]
Vijay Allu's reply, Feb 7, 2019
Refunt my amount
Please give me great grace to give the statement of February and March 2018 of my credit card [protected]

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    Chennai
    Tamil Nadu
    India
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