Axis Remit — Promotional charge

Address:72712

They promised a promotional remit of additional 27ps per dollar and have not yet credited on my account. Also it took more than a week to complete the transaction processing and the customer care service is irresponsible. Axis customer care initiated a service request(#[protected] and now the customer service is not even responding for my emails regarding this.
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Hi Razakh,

We are looking into your concern via reference number: 12026997 and we will get back to you shortly on your registered email ID. Appreciate your patience in the interim.

Regards,
Axis Bank
I was initiated the remittance on 05-April-17. But still the transaction not yet processed.They are holding the money almost 2 weeks.i already frustrated with the Axis remittance.

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