B. E. S. T. Undertaking — 2014 Re: Complaint for 2Ltd. BUS @BHENDI BAZAR @7:45am on 01Dec

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Mumbai City, Maharashtra

Dear Sir /Madam This is regarding repeated offences of 2ltd BEST Bus Conductor & Driver on en-route Bhendi Bazar towards Electric House. Today at Bhendi Bazar stop, 2Ltd bus driver/Conductor stopped bus at roughly 25 to 50mtrs away from 2Ltd.bus stop and tried speeding away almost instantly on stoppage, without waiting for running passenger who were waiting to board the bus. There were small school going childrens and old age persons on the stop. The conductor without waiting for passengers rang the bell to speed away. Driver also without verifying right side rear mirror, ignored running children's, old age person and other co-passengers, tried speeding away the Bus. It's only when I zipped pass the running bus door and shouted loudly the conductor and driver halted the bus. It is important to note that the bus was almost 75% empty. Inside too passengers were echoing common sentiments about those drivers and Conductors who either don't stop at exact bus stop inspire of enough space on stop or simply zip pass the bus stop leaving passengers frustrated waiting for hours. Of late I have not seen any RTO person on this stop to keep on such errant drivers and Conductors. I need an urgent intervention of Bus management and Traffic Controller department to punish such errant drivers and Conductors. And also depute RTO personals on stops to keep a check on all bus drivers. BUS no. 2 Ltd. Registration no. MH01 5588 Stop name: I. R. Chowk (Bhendi Bazar) Time:. 7:45am ~ Date: 01-Dec-2014 Regards Ali