B. E. S. T. Undertaking — bus conductor being rude

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Bus no.206..around 4:15 pm on Wednesday..the bus was empty and was stopped at busstop near Dena bank..I get in the bus.the bus Driver said me calmly that bus was not going till boriwali..it will be stopped at Kandiwali itself.. but the bus conductor was there was extremely rude..don't have any manners..so irresponsible type of person...As I was talking on the phone .he said me."idhr aa"matlb wht kind of language is this..is this a language u should talk to public..as u r providing service to public and we do pay money for the ticket..so how can u use such harsh language..y do u appoint these people who doesn't have any manners to talk..this would have Happen with many..but I can't be calm and I won't be patient at all..this service that u people provide is ur responsibility..n government is paying for u that..so bus conductor are not doing any kind of charity work..they r getting paid..so it's better appoint good people who doesn't uses harsh words..hope strict action would be taken..