B. E. S. T. Undertaking — delay in 525 bus from apmc or vashi to dindoshi

Following bus is arrived at d mart koparkhairane stop after about 60 minutes.

Bus no : 525
Bus registered nos : 5522
Mh-01. La 6772
From : apmc or vashi?
To : dindoshi
Arrived at d mart koparkhairane stop : 10:05 am
I was waiting at the stop from : 09:10 am. (Will teach dindoshi by 12 noon)

Submitting this complaint for not maintaining the frequency of the bus as result the people face problem in timely commuting. Also this is customer dissatisfaction. & in such scenario how can best expect growth & improve profitabilty?

Pl let us know
(1) whether best has any system of monitoring & controlling bus frequencies?
(2) if “yes “ then there is some serious problem with the persons / authorities entrusted this task.
(3) as regard to above mentioned bus pl give following details.
(A) what is the frequency of 525 during 08 to 11 am (Morning) :-??
(B) noat what time previous 525 bus left from apmc or vashi (Starting point) :-,??
(C) at what time above mentioned bus arrived at starting point from dindoshi :-??
(D) at what time above mentioned bus left from starting point :-??
(E) why so much gap between two buses even though traffic jam is given as one of the reason., :-??
(F) when & what action taken if delay beyond the set frequencies?

To serve people better, best should make an attempt to improve on it's promptness w. R. T. Frequencies / schedule decided.

Regards
C. B. Madhukar