B. E. S. T. Undertaking — not getting proper response from depot as well as on toll re

Address:Mumbai City, Maharashtra, 400093

Recently i have renewed my bus pass from seepz depot n somehw i lost it. I visited depot n. Askd to issue a new card bt they askd to pay 140rs as well as N.C from police stn. I did not understnd if i am pyng 140rs dn y is n.c required also i have the slip which dey usually provide while renewal or new. As per my info it is reqd only when it is stolen.
Also i calld on toll free but they r juz giving me different different number n askng me to call on that.
No one is having the approraite answrs. Worst service n worst ppl r wrkng in govt department.
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    B.E.S.T. Undertaking Phone
    +91 22 2372 6983
    +91 22 2414 6262
    +91 22 2418 0016
    B.E.S.T. Undertaking Address
    Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001
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