B. E. S. T. Undertaking — regarding timing of bus and their schedule

Address:

Mumbai Suburban, Maharashtra

Dear sir,
My self dipak dhakate working in jet airways as an engineer, i daily go to the sahar airport by 365 bus but it never come and leave on time, when i asked about that to that sky blue colour shirt supervisor, the y daily give me the same reason as because of traffic jammed, but i don't think daily same problems occurred because rest of all bus come and go on time by same route like 332 nd all... Only why 365 facing that problem... I want an answer.
And today i asked about the same to 1 supervisor, they told me that "me bus kya jeb me leke ghumta hu kya"... U tell me is this a languages to talk to public.
I want to register my coming, any want a positive solutions
And please don't ignore this, or else i have to visit some higher authority for that.
Thank you

Regards
Dipak dhakate