Babyoye.com — Amount debited but no confirmation about product

Address:	Mumbai City, Maharashtra, 125005
Website:	babyoye.com

Dear Sir/Mam,

On my order BY953380 i got a cashback of 238Rs. On 30th August i ordered
Ollington St. Collection Kids Purse & Ollington St. Collection Kaleidoscope which cost me 548Rs. I used 238 cashback & paid 310Rs from my credit card.Amount has been deducted but i didnt get confirmation of order then i called up customer care . representative told me either i get a confirmation mail or they will reward back my cashback as well as cash i paid.But upto now nothing happened.

They are not responding to mail and whenever i called up customercare every time representative says wait for 24 hrs but now it is 4 days and no response from their side.