Babyoye — Product order not cancelled and refund not initiated

Address:	Mumbai City, Maharashtra, 210304
Website:	www.babypye.com

Order#BY899279
I had ordered some apparel from BabyOye but due to non delivery on time, I had requested the order to cancel. This has been more than a week now and neither the order is showing cancelled nor my money is refunded till now.

I tried calling your Customer care multiple times but even after waiting for more than 30 minutes in the queue, it never connects me to its customer care. That is really bad as a customer service which should be o[censored]tmost important to any business. I hope BabyOye understand it sooner.
I request to cancel my order and initiate the refund soon.