Bachpan Play School — Not returning fee and not attending parents and irresponsible behaviour from staff

We have full trust on Bachpan brand and therefore paid the entire year's fees in advance, despite having the option to pay in installments. We believed this demonstrated our commitment and confidence in the institution.

However, over time, we observed several issues that we feel compelled to bring to your notice:

Key Concerns

Lack of responsiveness to parental concerns
During the admission process, teachers and staff were extremely polite and attentive. However, shortly after enrollment, we noticed a lack of willingness to listen to or address parental concerns.
Lack of engagement with our child
The videos shared by the school, which we assume represent the best moments of the day, rarely showed meaningful engagement by teachers to make our child feel comfortable or included.
Concerns regarding feeding and care
Our child consistently returned home having barely eaten. His water bottle would often come back untouched, giving us the impression that adequate attention was not being given to his basic needs during school hours.
Hygiene concerns
We observed that children were allowed to roam throughout the premises wearing outdoor shoes, raising concerns about cleanliness and hygiene.
Mixed classroom environment
We believe this may not be suitable for younger children who require age-appropriate care and attention.
Safety concerns
On one occasion, when we arrived to pick up our child, we noticed that there was no staff member present at the reception or exit area. Our child was attempting to come outside on his own. This was deeply alarming, as it raised serious concerns about student supervision and safety.
Alleged inappropriate handling of our child
Our child repeatedly told us that a teacher would point fingers at him, take him into a room, and keep him there when he cried. Initially, we dismissed these statements because we trusted the school's reputation. However, during one pickup, my wife personally witnessed a teacher pointing aggressively at him and taking him away. When she questioned the situation, she felt her concerns were dismissed rather than addressed. This incident was extremely disturbing and left us deeply concerned about our child's emotional well-being. Also they put curtains so that we can’t see anything.
Books and uniforms not provided
Despite paying fees that included clothing/uniforms, these items were never provided.


Decision to Withdraw Our Child

After much thought and emotional distress, we decided to enroll our son in another school for the sake of his well-being and our family's peace of mind.

The difference was visible almost immediately. Within a few days, he became noticeably more comfortable, started participating in activities, and began attending school happily without fear or anxiety. This confirmed our belief that the previous environment was not suitable for him.

Refund Request and Lack of Response

Since we withdrew our child well before the completion of the first session, we requested a refund for the remaining two sessions' fees.

Initially, our request was denied. Later, we were asked to complete a refund form and were assured that the refund process would be initiated (Application attached). However, it has now been approximately one month, and despite multiple follow-ups, including personal visits and phone calls, no action has been taken.

What is even more disappointing is that both the Chairperson and Principal have consistently remained unavailable for discussion. Each time we visit, we are informed that they are not present, and their contact details are not provided to us. We find this lack of communication highly unprofessional and disappointing.

As a parent who paid the full fee upfront in good faith, I fail to understand why our genuine request is being ignored while parents paying in installments face no such issues.

Request for Immediate Resolution

My family has been under significant emotional stress throughout this experience, and our child has already endured enough. We respectfully request:

Immediate processing of the refund for the remaining two sessions.
A written response regarding the status of our refund request.
A formal review of the concerns raised above to prevent similar experiences for other children and parents.

We sincerely hope that the management will address this matter promptly and professionally. We no longer have the strength to continue repeated follow-ups and would appreciate a fair and timely resolution.

We request to atleast refund remaing 22k rupees ... They even didnt returned money for the dress they took for my child which we have never received from school.

School Address:
Bachpan Play School
15 Mangal Nagar Road, Near Madan Mahal Electronic Complex, Sukliya, Indore, Madhya Pradesh

Thank you for your attention to this matter. I look forward to your prompt response.